Online casino complaints
Every
so often we get complaints from players about casinos.
These vary from non-payment, slow-payment to bonus denials. We take these complaints seriously
and try and help as much as we can.
So far, most issues could be resolved
With the number of complaints that we receive and the time it takes for us to follow it up, it is extremely difficult to make any progress with casinos that we have no contact with. For obvious reasons, the casinos we do not work with are not that keen to be very cooperative. In this light, we ask you to please do a search on our site above for the particular casino and if it is not listed be aware that there is not all that much that we can do. We will still try, however, but want you to be aware that the chances of a resolution is very low with a casino that we do not have listed.
Please click on the link below to send us your complaint and we will look into it as soon as possible. Please be aware that we do this for free and it does take up quite a lot of our time, so please be patient.
(Please take note - we know
that there are a lot of players that try and scam
the casinos so we initially always take a very neutral
stance to any complaint)
The best would be for you to copy/paste the following into your email and answer the questions.
NAME:
First Name, Last Name
EMAIL:
Email address used at the casino
USERNAME AT THE CASINO:
Username or Account Number
CASINO NAME:
Name of the Casino
COMPLAINT DETAILS:
Please be as descriptive as possible
Click Here to send us an email with your complaint and please enter as much info as possible.
A selection of previous complaints
Club Dice Casino
STATUS: Winnings
were void because two players from the same house
had seperate accounts.
STATUS: SOLVED
Against their terms and Conditions, Club Dice paid
the player his winnings as an act of good faith. Problem
settled within a few hours.
Quote from player:
"I recently had a disagreement with Club Dice
Casino about a payout. I contacted this site and "pitched
a bitch" This site help me resolve this matter
within hours and very favorably. By the way, aside
from that small problem, Club Dice is a great place
to play w/excellent support and customer service"
Riverbelle Casino
STATUS: Account
locked after a player cashed out.
STATUS: SOLVED
Player paid and account reopened. Delay occured to
to the idendification process of the E-Cash provider.
Betmax Casino
STATUS: Slow
payment
STATUS:SOLVED
Player eventually paid. The payment took a month to
arrive
Casino King
STATUS: Player
claimed that the casino removed winnings from his
account.
STATUS: SOLVED
Player ignored various warnings from the casino that
he was not adhering to the terms and conditions of
the bonus. He continued to play barred games and tried
to cash in after winning on these games. The casino
returned his initial deposit, but removed the winnings
in accordence with their T&C's. The casino did
everything to help him, but at the end of the day,
the player did not want to listen.
Golden Riviera Casino
STATUS: Slow
payment
STATUS:SOLVED
His complaint was within one week of his cashin and
was paid shortly after that. A case of being a bit
impatient on the players part.
Golden Riviera Casino
STATUS: Bonus
Denial
STATUS:SOLVED
Player referred a friend and has not received the
bonus because the friend had not wagered enough.
Statement from the casino
This is the first I am hearing of Norma's situation,
so please could you ask her to contact me directly
at vivien@goldenrivieracasino.com and I will be happy
to look into the matter and assist her to get it resolved.
With regards to your pending withdrawals from the previous Indio Casino, we would like to inform that these have now been taken over by www.sportsbookusa.com , owned and operated by Futurebet Systems. An agreement is in place with Futurebet and Indio Gaming where all old Indio players that were registered on the Futurebet platform are to be taken care of by Futurebet.
As per Futurebet's requirements, players are requested to go to www.sportsbookusa.com and create an account, once this is done, email their Indio Casino username to help@playersupport.com and they will transfer the players Indio Casino account balance to their new account. However, in order to make a withdrawal, you need to wager your balance 10x. Example, if your balance was $100, you would be required to wager $1000. This can be wagered in the sportsbook or any casino game. I understand this may be frustrating for you and so they are offering you an additional 10% bonus on the balance transferred.
If you have any problems, you may contact jeff@futurebet.com directly. He is with Sportsbook USA and Futurebet..
Warm Regards,
Indio Casino Support Team
Should you have any questions or concerns, please do not hesitate to contact the Indio Casino Support Team.
Email: support@indiocasino.com
Toll Free Phone:
USA:1800 704 5870
UK: 0800 917 5936
Canada: 1866 682 3483
SA: 0800 66 77 88
Fax:
USA:1800 931 1066
UK: 0800 915 6760
International:
Phone: +27 31 201 1920
Fax: +27 31 202 8780
Indio Website
http://www.indiocasino.com
Blackjack Ballroom Casino
STATUS: Slow
Payment
STATUS:SOLVED
Player requested a cashout of his winnings and took
over a month to arrive.
Statement from the casino
The delay was initially because they cannot send a
fed ex check to a po box so
they had to wait to get the residential address from
the player.
Cirrus Casino
COMPLAINT: Slow
Payment
STATUS:SOLVED
Cash out processed 10 days after the request.
Club Dice Casino
COMPLAINT:
A redeemable bonus which was agreed upon was not
issued to the player.
STATUS: SOLVED
Player received his bonus after a few discussions
- basically it was down to miscommunication between
the departments at Club Dice Casino.
Quote from player:
"After a misunderstand the casino finally
agreed to pay me the $1000 bonus they promised me.
This problem arose from,I believe lack of communication
between their various departments. This area could
be improved on. The end result however was satisfactory
to everyone. Thanks Kevin for your support!"
Due to the sheer number of complaints that are received
about Realtime Gaming casinos, we can only help with RTG casinos that we have listed on our site.
For a players' view on casino watchdogs also visit the
player advocates page on Gam
Blog.co.uk
