There are those that say that cheating is quite common in online casinos. While a beginner poker player might not be aware that he was cheated in a game anyone not receiving their just payout will notice and probably get quite mad.
Did the casino really cheat?
It is of great importance to play with a casino that cares about fair gaming. Before even thinking about downloading software and making real money deposits, a player needs to read through the casino website details. If a situation arises and the casino has made no promise of making game logs and the like available a player doesn’t stand much of a chance in proving that he was cheated. While it is next to impossible to do anything about a monetary loss if dealing with a casino that cheats it is good to know that such a casino rarely stays alive for long. To avoid ever joining one you can easily find out who they are by joining a forum for online gamblers. This should be a first step if you’re considering playing with a casino that doesn’t carry any known safety symbol or advertise to cooperate with an external auditor.
Investigation of complaints
If a player is cheated and feels that he wants to do something about it there are a few options available when it comes to the investigation of the matter. A player can always turn to a private investigator but this is a very costly procedure and chances are that the investigator will use the sources the player himself could have utilized right away. Depending on where the casino is licensed there should be a licensing authority. An example of this is the Isle of Man Gambling Supervision Commission. This commission regulates interactive operations licensed in the Isle of Man. A player that is in disagreement with an online casino with such a license can go directly to this commission of investigation of his complaint.
Another organization that can mediate in matters of complaint by players is the Alderney Gambling Control Commission. This commission regulates the eGambling Industry and strives to ensure fairness and honesty. If a player has been cheated by a casino tied to this commission, he can get help fast and easily by contacting the commission that will then take the complaint through a set procedure.
eCogra
The perhaps best known organization available when it comes to player protection is eCogra. This organization is known for ensuring fairness in gaming online and its seal is very popular among the online casino providers. If you find this symbol on a casino website you can be sure that it is a casino that wises to stay away from all kind of dishonest behavior. Should you still feel that the casino isn’t playing the cards right, eCogra will dive into the matter and hopefully solve it in a fast and peaceful way. In fact, eCogra has a long list of cases of player complaints that were solved within two working days in a pleasant manner. As online gambling becomes more and more popular organizations protecting the rights of players form, eCogra has the advantage of having been around long enough to have built a name that is sought after by both players and casino providers.
