Puma Casino
3.15/5
Very Good
Launched in 2023, Puma Casino (pumacasino.io) is a fairly new and exciting XXL Services-operated online gambling website. It is licensed out of Curacao, caters to Canadians, New Zealanders, English, French, German, Finnish and Spanish speakers from elsewhere, provides crypto-friendly action alongside FIAT gameplay, and has over 1,500 games for you to choose from. While that’s terrific stuff, Puma Casino isn’t the most original of sites around. It has a virtually identical design and interface to its many sister sites.
Of course, that’s not really an issue, as most players are only going to join one casino at a time. With that in mind, is Puma Casino the site for you? We decided to sign up anonymously and put the casino to the test in an impartial, fair, balanced, and honest critique. This Puma Casino review 2024 is a reflection of those findings and should help you decide whether you want to sign up and play at Puma Casino today. Here we go.
One of the areas where Puma Casino stands out from its many sister sites is its welcome bonus offer. Sign up as a newbie at Puma today, and you can receive a generous, if conventional, match deposit bonus, with 100 free spins on top thrown in, to boot. While this is still an advantageous offer to claim, it is a touch smaller than the typical welcome bonuses you’ll find at Puma Casino’s sister sites. Given that all these casinos tend to offer relatively the same services (save for the bonuses), you may wish to explore your options at those sites and compare them with Puma’s to ensure you get a deal that works for you.
Puma Casino has marginally higher wagering requirements on its welcome bonus than some other XXL Services-run online casinos. They reach 45x the bonus and 45x whatever you win with your free spins, which is a touch higher than the 40x playthrough rates we’ve seen at other sites. The minimum deposit limit associated with these bonuses is comparable with its counterparts and stands at just $30. However, the free spins you get with this welcome package are valid on more prosperous slots than we’ve seen before, so that is definitely something you want to consider when snapping up this bonus.
We checked the entire site, and it’s safe to say that at the time of writing, Puma Casino doesn’t support no deposit bonus codes. However, our team is sure that we can tie the casino down to an exclusive offer and we always strive to do that. If we work a deal with Puma Casino, we’ll provide those no deposit bonus codes to you right here.
All XXL Services casinos offer a Daily Cashback Bonus and like its sister sites, this one can bestow up to 20% of your losses in cash back each day that you play. Of course, the higher limits of cashback are reserved for the highest-ranking VIP members, so it is crucial that you climb the loyalty ladder to get any change of this promotion.
Alongside the Daily Cashback Bonus, you also have reload offers, free spin deposit bonuses and other goodies. However, since the nature and content of these promotions change regularly, as might the terms and conditions attached to them, we’re not going to go into detail about what you can claim with these additional deals. We’ll say that they are fair, but you can check out the specifics yourself over at Puma Casino.
Puma Casino has more VIP levels in its loyalty scheme than we’ve seen at most other casinos we’ve ever reviewed – and that’s a lot. In total, you’ve got a whopping twenty-one tiers to this VIP scheme, and if you want to navigate your way up it, you’re going to need to acquire CPs, known as Complimentary Points at Puma Casino. You’ll get 1 CP for every hundred dollars you spend on games, so it is going to take you a while to climb the rungs of this loyalty ladder.
While you can explore the specifics of this VIP scheme at your leisure, we should at least inform you about how it works. So, every new tier you reach offers you two benefits. The first is a Rank Bonus, which is essentially a number of free spins or a cash bonus to reward you for reaching a new level. The second is an increased amount of Daily Cashback, as mentioned above. The higher up you go, the more these bonuses will increase.
Again, we’re not going to go through every rung on the ladder here, but we’ll give you an idea. The first tier is open to all players (Level 0), and it offers 5% Daily Cashback with no strings attached. The second tier (Level 1) requires 30 to 79 CPs, offers 5% Daily Cashback, and gives you a Rank Bonus worth 20 free spins.
Make it to Level 10 (which requires a hefty 14,000 to 18,999 CPs), and you’ll receive a double Rank Bonus, with $360 in cash and 200 free spins offered. You’ll also find that you receive 11% of your losses back as a Daily Cashback bonus. The final tier is obviously the most rewarding. Getting this far (Level 20) will require over a hundred thousand CPs, and you’ll receive a Rank Bonus worth four grand and get the full amount of 20% cash back each day. It’s a long way to the top, but the rewards increase exponentially on your journey, and if you’re planning to stick around at Puma Casino, you’ll soon rack up the goodies.
Puma Casino is licensed and regulated out of Curacao. We double-checked the licence of its gambling operator, and everything is legit. Furthermore, we examined some of the RTP rates associated with the RNG-certified games at Puma Casino, and we’re happy to say that there are no discrepancies there. Everything looks (and indeed is) above board.
Before you get too excited, though, there is something worth remarking on. While Puma Casino is tied to the GamCare and Gamblers Anonymous programs, and it does have its own self-exclusion mechanics, it lacks conventional responsible online gambling tools. There are no visible deposit, wager or loss caps, reality checks or other features. This is something that in this day and age, we’d really like to see at online casinos. Still, that may come soon enough, as Puma Casino is still a young site.
Puma Casino is home to over 1,500 casino games, most of which are top-tier titles from established providers. Some of the big names associated with this casino include BetSoft, Big Time Gaming, Blueprint, ELK, Endorphina, Evolution, Games Global, iSoftBet, NetEnt, Playtech, Pragmatic Play, Red Tiger, and Spinomenal. There are plenty of other developers offering titles, too, and you can check those out at your leisure by using a drop-down menu to peruse games by their provider.
Getting around the casino’s library is also a doddle. A series of menus in the lobby will help you seek out titles based on their genre, while a search box is handy for those who already know what they want to play. Keep an eye out for special genres or categories, too, such as those tied to tournaments, special holidays, or buy-a-bonus modes, because these tend to offer something special to players.
Most of you will no doubt fancy your chances on Puma Casino’s exceptional array of slot machines. There are half a dozen Pragmatic Play-developed Big Bass Bonanza games for you to choose from here, alongside their other hits like Sweet Bonanza and Wolf Gold. Outside of titles from this provider, you can play Aloha: King Elvis, Gates of Olympus, Lady Wolf Moon: MegaWays, Book of Santa and many more. Gift Rush, Gorilla Mayhem, Hit More Gold: Hold and Win, Sun of Egypt 3, and Hall of the Mountain King are always worth a look, and you’ll have access to the full series of John Hunter slots when playing at Puma Casino.
Not every Puma Casino is content to play slots, and that’s your right. If you prefer table games, instant win titles, video poker, or other options, you can do that. There are over 250 of these for you to choose from. Starting with the live casino roulette tables, you’ve got around twenty variants here, some of which are tailored towards high rollers, while others are geared towards players on a budget. The same is true of baccarat and blackjack options, and there are just as many RNG games as live dealer titles for you to choose from.
More specific games, such as craps, dice games, table poker, money wheel, and game show releases, alongside Asian favourites like Sic Bo, Andar Bahar, Dragon Tiger and Teen Patti, aren’t as numerous. However, there’s definitely no shortage of them, and like most games at the casino, they are all mobile optimised for you to enjoy. Even scratch cards and fixed odds games can be played on the go at Puma. While all these games can be played for free and with real money stakes, the exception is live game casino titles, which are purely available for real money wagering.
Mobile gameplay is simple enough to wrap your head around at Puma Casino. Don’t worry about downloading casino apps – there are none. You simply need a decent enough web browser and mobile device to sign into the HTML5-friendly casino and start playing. Mobile-specific payment options aren’t supported, but all the games found at the casino are optimised for gaming on the go. We’d expect nothing less of a modern casino.
BTC, BCH, LTC, XRP, TRON, DOGE, ETH and USDT are accepted cryptocurrencies at Puma Casino. Depositing with cryptos will see you faced with the same deposit and withdrawal limits as using FIAT currencies, and we’ll touch on those in a second. However, crypto withdrawals are notably faster than cashing out your winnings with e-wallets or other methods, so that’s worth considering.
You can choose from over a dozen currencies, including USD, CAD, AUD, MXN, EUR, NZD, and others. The minimum deposit amount you make must be worth $20 or more at Puma Casino, and deposits have caps of $5,000 in most cases. Instant deposit times are the norm, and Puma doesn’t charge you fees for topping up your balance with them. As for the payment methods themselves, you’ve got credit card, e-wallet, crypto, prepaid voucher, bank transfer and intermediary payment options available. The most popular include VISA, MasterCard, Skrill, Neteller, Paysafecard, and EcoPayz.
Puma’s withdrawal options are a touch more limited, but not by much. You can expect $20 to $5,000 limits per transaction, but there are caps of $15,000 a month in place. Withdrawal times vary from a few hours with cryptos and e-wallets to three, four, and possibly five business days with other methods. You will need to clear Puma Casino’s KYC process before you can withdraw. You’ll also need to clear any existing wagering requirements on Puma Casino bonuses you may have snapped up.
You’re treated to live chat, e-mail, and FAQ assistance at Puma Casino. However, each option is notably different in terms of the quality of service you receive, so we should walk you through them. E-mail assistance is handy, and response times of 1-6 hours are fair. You can write to support@pumacasino.io for assistance, and this is also an ideal option if you want to submit KYC documents to clear that hurdle.
The FAQ is neither here nor there. In fact, it might as well be absent. It spans several topics, but there are few questions answered under each, making it kind of useless unless you have a crypto-related question. Instead, we’d always recommend Puma Casino’s live chat service. It offers fast, near-immediate response times, and the support team is friendly and knowledgeable about the casino and its services. This is our go-to support option when we play there.
Puma Casino is not exactly an original site – it has basically the same design and features as its sister sites, and its bonus T&Cs are possibly a touch worse. However, there’s really not much wrong with its service and features. Again, the fact that it mimics its sister sites isn’t a concern if you’re only signing up for one casino. Moreover, the design works so well; why not copy it?
Everything from legal, security, safety, game choice and regulatory points of view are above board, so we have no reason not to suggest that you sign up and play at Puma Casino as a new player today.
If you decide to open a real money account and become a customer at this casino, we’d appreciate your opinion by posting a Puma Casino player comment!
Please note: New Puma Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
