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Spin247 Casino

Spin247 Casino Review

Spin247 Casino targets  the German, Austrian, Japanese, South African and Canadian market and is characterized by the fact that it is aimed at players who prefer a place for mobile casino games. As the Maltese Gaming Authority recognises UKGC licensed operators (in this case Intouch Games Ltd.) as holder of a reputable gambling licence, Spin247 is licensed in Malta through such a recognition notice.

Spin247 is a believer in responsible gaming. It is a member of BeGambleAware and has responsible gaming policies in place, which can be viewed and altered at any time. On top of that, Spin247 is transparent and straightforward when it comes to wagering requirements, gaming records and security. Many of the games you will find at this online casino are original release, which cannot really be found in too many other domains.

Spin247 Bonuses and Promotions

The most appealing of all the offers you will come across when you first sign up at Spin247 is the welcome package. This is worth both free spins and cash bonuses on the first five deposits you make. As this offer is subject to change, we will not go into too many details on this one here. The same is true of the no deposit bonus you can claim upon sign-up. Further details on both these offers can be viewed in the bonus section above.

We should still look at some of the long-standing offers which can be claimed when you decide to play at Spin247. For starters, there is a refer-a-friend bonus which is worth $10 as well as a bonus worth 50% of whatever your friend chooses to deposit. This offer is considerably valuable and can be claimed multiple times.

Spin247 is also home to Game of the Month bonuses. Whenever a new game is unveiled at the online casino, it will typically feature in a special one-off bonus. The substance of these bonuses can change from game to game. Again, the best way of keeping tabs on the current Game of the Month bonus deals is to visit the promotions page and click on the relevant tab.

Aside from the bonuses already mentioned, Spin247 is home to weekly loyalty bonuses, too. Traverse up the peaks of the loyalty club to snap up deals when you make qualifying deposits or accomplish other challenges.

Spin247 Games

Spin247’s games are not found at too many other online casino sites. The main reason for this is that they are developed in-house. Intouch Games naturally produces an ample supply of online slot machine games, but the developer has also put together a considerably small array of table games for you to get to grips with, too. 

How small are we talking? Well, there are only two table games supported at this petite online casino. The first of these games is Hi-Lo Poker. The second is European Roulette. If you are a big fan of internet casino table games, then Spin247’s offering is likely to be a touch disappointing to you. However, if slots are your forte, the collection which is available is more impressive.

Spin247’s collection of games predominantly consists of slots. While this array of games is much larger than the table game library, it is still petite compared to larger, more notable online casinos. The types of internet casino games you can expect to find here include Viking Lightning Spins, Pick a Pot Gold, Supernova Crush and Wild Treasure Reels. Although some of these may be familiar to players, such as Arabian Nights, dragons, ancient Egypt, and pirates, then titles of the games themselves are not likely to be. Many of these games carry jackpot prizes. However, it is the same progressive jackpot, which is available in all the slots, as it is run on Intouch Games’ network. This is good as it means that you can win progressive prizes, but bad in that there is only jackpot prize up for grabs across all the available slots.

Banking

There are not too many banking options for players to use at Spin247 Casino. However, those which are available tend to be globally popular options. Feel free to deposit into your account using MasterCard and VISA, Instadebit, iDebit, EasyEFT, and Interac. Mobile casino players can also choose to deposit via their phone bill, although they will not be able to cash out with this option.

The US dollar is the currency of choice at Spin247, although South African rands and Canadian dollars are also accepted. As for withdrawal methods, you can use most of the methods listed above. Players should note that some of the withdrawal methods may have fees attached to them, and transaction times can vary from 3-7 business days with most options, and substantially longer with some of the more obscure methods. Withdrawal limits are fair, although hardly reach overly significant heights.

Customer Support

Players who need customer support do have options open to them. They can choose to check out the FAQ (frequently asked questions) guide at Spin247, and this is where we would start. It is petite but does cover most of the fundamental questions a player could have. If you want to speak to someone directly, live chat is on hand, although it is not available around the clock. E-mail assistance is also available via support@spin247.com.

Verdict

Spin247 Casino is something of a hit and miss site. It can provide original, inventive mobile casino games, and has top promotions and bonuses which are worth claiming. At the same time, it is burdened by a very small target group. Ultimately, this casino is a decent site, but it does not quite make it into the land of the giants. If you´re looking for big variety of games, then you will probably find a better place elsewhere. However, if you´re looking for original and exclusive slots you can enjoy on your mobile device and if you´re lucky enough to reside in one of the target markets (Canada and South Africa at the time of writing),  then you should give spin247 a …. yes, a spin.

Spin247 Casino Player Comments

tenielle smit

I have requested my withdrawl amd I have heard nothing from you guys.
Not an email, not an sms. Why can we not get through to you people?

Tumelo

I’ve sent emails and uploaded my id, was then sent an SMS saying that it was being forwarded to the processing department. Been waiting on that withdrawal for days now. No replies to my emails and also the live chat is time consuming.

Mashaphula tinny mositsa

Hi I have been waiting for my winnings to be processed since they have confirmed that they have received all my documents and I even confirmed with hooyu with ID and photo too when will I receive my winnings it’s been long now

Andre Victor

I have been in constant communication via live chat regarding my “supposedly” failed eft that went off my account which I never received credits/refund for and promised. Then I also selected to withdraw my winnings of ZAR R500 which was never received. I was aaked to upload my marriage certificate, Identity card and bank statement which I did. I had no response so I complained here. One person Latoyah reached out to me via email after my complaimt on this platform then didnt bother replying or responding. I then went back to live chat and spoke to Mel wbo advised me the withdrawal had been processed and that she could see the transaction relating to my “failed eft” reflected and that SPIN247 would fix it.
To date still nothing and this has been going on more than 3 weeks now.

Brandon

I was worried about playing here after reading the reviews tbh but my first round I beat the bonus requirements submitted my identification before anything else and received the $263 I withdrew. So overall I’m happy with it. The games are a little one dimensional but otherwise it paid me what I withdrew so no complaints. Pay by phone is a good feature as well. Glad there’s a limit on it as well.
Also I received my money within a week :)

Spin247 Casino Casino reply

Hi Brandon,

Thanks for the review, we are really pleased to hear you are enjoying our services and congratulations on your winnings! We will take notes of your comment about our games to improve our offers. Thanks again for sharing your feedback.

All the best and happy gaming,

Team Spin247

Hokejko

I ordered a withdrawal of money August 4 so far I have not received the money. When I contact them the chat ignores my questions and says he cannot answer me on the site.

Spin247 Casino Casino reply

Hi Hokejko,

We are sorry to hear that you’ve experienced difficulties with your withdrawal. We have reviewed your account and we can see that you’ve decided to reverse the funds.

Please contact us by email support@spin247.com if you need any further support from us.

Kind regards,
Team Spin247

Patrick

I’ve received an email from Amy, no telephone contact details.
I’ve submitted all details required. I’ve been told my details are not correct but no indication what details were incorrect.

Come on why are you avoiding my refund, who are you representing so I can contact the casino directly, you are playing for time with the hope I give up.
You owe me R1825 and you are avoiding me.

I’ve spent over R60 000 over this year and this is how you treat me.

Spin247 Casino Casino reply

Hi Patrick,

We are sorry to hear you experienced difficulties while using our services. After checking your account, we can confirm that your account has been credited successfully.

Kind regards,
Team Spin247

Cristiano Pinto

I have made a witdrawall and sent all my doccuments. No answer, no emails, live chat doesn´t work. Sissappointing

Spin247 Casino Casino reply

Hi Cristiano,

We are sorry for any inconvenience you may have experienced with Spin247. We have forwarded your message to our dedicated customer support team who is working hard to assist each customer. An email should have been sent to the email address you used when registering with us.

Please let us know if you still need any support.

Kind regards,
Team Spin247

Phyllis steele

It has been a month since I have won and I am still waiting for my winnings. You can’t talk with anyone, the live chat is terrible as they put you on queue and then after waiting so long, you get told that no agents are available. I email and all I get back is please contact us. Well, I have tried numerous times. I have sent in everything and I’m still waiting. I would like to have my winnings deposited in my account.

Letitia

I requested a withdrawal on the 25/07/21 till date no funds have been received. I have submitted all my verification documents and on the Hooyu site it states all my documents have been successfully verified. When querying when will payment be made no answer is provided, support is just there for a show as multiple emails have been sent but no response is received as for the live chat that is a waste of time I always get the same agent Joey F and my query is never resolved nor am I given a direct answer. There is no contact number so one is unable to lodge a complaint telephonically and obtain a reference number, all I have is screenshots of my chats with the agent on the livechat.

Spin247 Casino Casino reply

Hi Letitia,

We are sorry for any inconvenience you may have experienced with Spin247 and will review your feedback to improve our customer service. We have forwarded your message to our dedicated customer support team who are working hard to assist each customer.

Please let us know if you still need any support.

Kind regards,
Team Spin247

Allan MacDonald

I have made numerous inquiries… never has an agent responded after waiting in the queue…trid to contact many times through support but never have had a single response either live or email…it seems this sit is a scam….takes your money but no venue to return any of your winnings in a withdrawal!

Spin247 Casino Casino reply

Hi Allan,

We are sorry to hear you have a bad experience while using our services. We take customer satisfaction seriously and would like to apologise for any inconvenience caused.

We can confirm that an email has been sent to you and we hope to resolve your issues as soon as possible.

Kind Regards,

Team Spin247

lawrence

i did not get 100 spins and no bonus when i deposit real money wait 6 hours now no reply from live chat or emails i send
im so dissapointed

Spin247 Casino Casino reply

Hi Lawrence,

We are sorry that you had a negative experience with your account. We’ve forwarded this issue to our Customer Service who should have emailed you now.

Please let us know if we can be of any support.

Kind Regards,

Team Spin247

Patrick

I made four payments on 12 July, on live chat the agent instructed me to send them my bank statements as it shows failed on Spin247 however I’ve requested their email address so I can send them the statements but he didn’t reply with an address.
On 28 July I’ve made another 3 payments, same thing, no response from their contact email.
I’m really frustrated with this site.

Spin247 Casino Casino reply

Hi Patrick,

We are sorry to hear you are experiencing issues with your deposits and would like to apologise for any inconvenience caused.

We can confirm that an email has been sent to you and we hope to resolve these issues as soon as possible.

Kind Regards,

Team Spin247

Devroux

Can someone please attend to my matter urgently. I am beginning to think that you guys are now doing whatever it takes so that you don’t have to pay out my winnings.

Please be cognizant of the fact that I sent you guys an email on the 22 July 2021 and to date I have not received a response from you.

I received a text message to contact your support via live chat or send you guys an email. I did contact your live chat and the agent who assisted me was highly unprofessional and could use a bit more training as to how to deal with customers.

The said gentleman, was very rude, unruly and short in handling my case.

Lastly your life chat feature on your website has some sort of glitch as whenever it gets to the last person left in the queue it starts right from the beginning and I end up being person number 15 all over again this has been happening for the third time my browser is Chrome there’s nothing wrong with my browser I want to know is will you guys be paying me out and honoring your company’s reputation and integrity.

And also send me my username which I never ever used to log in ? When I told you consultant that I use my e mail address to log in he insists I used a username to create the account. Even so…….. my dispute comes I when I ask him to ask me another question he then goes on to tell me that I need to end the chat as he has no more questions for me. Which is utter nonsense.

Can someone please assist me with my enquiry as soona s possible.

Spin247 Casino Casino reply

Hi Devroux,

We are sorry to hear you have a bad experience while using our services. We take customer satisfaction seriously and would like to apologise for any inconvenience caused.

We can confirm that an email has been sent to you and we hope to resolve your issues as soon as possible.

Kind Regards,

Team Spin247

SB

I have made a deposit in 2 days. R400 on Monday, 12 July and R200 on 13 July. I have emailed customer support and have not even received an acknowledgment. Live chat does not work I waited more than 25 minutes in the live chat queue which I screenshot and sent to the customer support email. It is day 5 and I have heard nothing.please give me a telephone number so I can speak to someone because clearly customer support is ignoring me.

Spin247 Casino Casino reply

Hi SB,

We are sorry to hear that you are experiencing difficulties with your Spin247 account. We can confirm that an email has been sent to you by our customer service and hope to resolve your issues as soon as possible.

Kind Regards,

Team Spin247

Karabo Phore

I made a deposit on the 28th of June, was deducted from my bank balance but the money did not reflect in my Spin247 account. I contacted them via live chat twice and they said I will be refunded but nothing up to date and I even sent through proof of payments.

Spin247 Casino Casino reply

Hi Karabo,

We are sorry to hear that you are experiencing difficulties with your Spin247 account. We can confirm that an email has been sent to you by our customer service and hope to resolve your issues as soon as possible.

Kind Regards,

Team Spin247

Richard

I deposited R100 but it didnt reflect in my spin24/7 account I spoke to there live chat agents but they reply like robots, I also was ask for a copy of my id,Im South African and stil have the green book id its a but damage my picture and details are clear yet they cant except it, telling me to get stamped birth certificate.? I enjoy spin24/7 but the delay in handling a complain frustrates me

Spin247 Casino Casino reply

Hi Richard,

We are sorry to hear you experienced difficulties while using our services. We have reviewed your account and can confirm the R100 has been added back to your bank account.

Please let us know if you still need any support.

Kind regards,
Team Spin247

Isaac

The games are fun enjoyable to pass time as well however, they said a withdrawal to a bank account it’s made in one working day and I have made two withdrawals on monday to my bank account and I haven’t recieved it yet and one of the withdrawal amounts have changed from R300 to R97, 00 which I don’t understand how i want to make a second deposit however I can’t do that when I have no idea if I’ll even recieve my payment. I sent an email but no response i thought the 247 was supposed to operate 24/7.

Angel

I see on the reviews you keep on saying we should email you, yet you don’t respond to our emails, your agents on the live chat they never give a straight answer and they keep on asking the same questions over and over again until it disconnects and have to wait 30 minutes again to speak to an agent, when I check my withdrawals on my account they are complete but I haven’t got an sms stating that it was processed, and don’t even try to tell me about documents, because I did send them like that live agent said, I even have screenshots of our conversation

Spin247 Casino Casino reply

Hi Angel,

We are sorry for any inconvenience you may have experienced with Spin247 and will take your feedback to improve our customer service. After checking your account, we can confirm that the mentioned withdrawal has reached your account on 07/07/2021.

Please let us know if you still need any support.

Kind regards,
Team Spin247

Fruitman Zwideh

Since 16 June I made a deposit to my spin247 account but even today it doesn’t reflect on my account. Same thing happen with the money I won that day. It is still pending and I guess that if far from that 72 hours period which is a standard time while withdrawing from real online casinos.
Support mailbox does not respond at all.

Spin247 Casino Casino reply

Hi Fruitman Zwideh,

We are sorry to hear you are experiencing some issues with our services. If you could email us a proof of payment document with a payment reference number for the deposit you mentioned at support@spin247.com our team will look into it. Please also include the email address you used when creating your account so we can locate it.

Kind regards,
Team Spin247