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Spin247 Casino
Spin247 Casino Review
Spin247 Casino targets the German, Austrian, Japanese, South African and Canadian market and is characterized by the fact that it is aimed at players who prefer a place for mobile casino games. As the Maltese Gaming Authority recognises UKGC licensed operators (in this case Intouch Games Ltd.) as holder of a reputable gambling licence, Spin247 is licensed in Malta through such a recognition notice.
Spin247 is a believer in responsible gaming. It is a member of BeGambleAware and has responsible gaming policies in place, which can be viewed and altered at any time. On top of that, Spin247 is transparent and straightforward when it comes to wagering requirements, gaming records and security. Many of the games you will find at this online casino are original release, which cannot really be found in too many other domains.
Spin247 Bonuses and Promotions
The most appealing of all the offers you will come across when you first sign up at Spin247 is the welcome package. This is worth both free spins and cash bonuses on the first five deposits you make. As this offer is subject to change, we will not go into too many details on this one here. The same is true of the no deposit bonus you can claim upon sign-up. Further details on both these offers can be viewed in the bonus section above.
We should still look at some of the long-standing offers which can be claimed when you decide to play at Spin247. For starters, there is a refer-a-friend bonus which is worth $10 as well as a bonus worth 50% of whatever your friend chooses to deposit. This offer is considerably valuable and can be claimed multiple times.
Spin247 is also home to Game of the Month bonuses. Whenever a new game is unveiled at the online casino, it will typically feature in a special one-off bonus. The substance of these bonuses can change from game to game. Again, the best way of keeping tabs on the current Game of the Month bonus deals is to visit the promotions page and click on the relevant tab.
Aside from the bonuses already mentioned, Spin247 is home to weekly loyalty bonuses, too. Traverse up the peaks of the loyalty club to snap up deals when you make qualifying deposits or accomplish other challenges.
Spin247 Games
Spin247’s games are not found at too many other online casino sites. The main reason for this is that they are developed in-house. Intouch Games naturally produces an ample supply of online slot machine games, but the developer has also put together a considerably small array of table games for you to get to grips with, too.
How small are we talking? Well, there are only two table games supported at this petite online casino. The first of these games is Hi-Lo Poker. The second is European Roulette. If you are a big fan of internet casino table games, then Spin247’s offering is likely to be a touch disappointing to you. However, if slots are your forte, the collection which is available is more impressive.
Spin247’s collection of games predominantly consists of slots. While this array of games is much larger than the table game library, it is still petite compared to larger, more notable online casinos. The types of internet casino games you can expect to find here include Viking Lightning Spins, Pick a Pot Gold, Supernova Crush and Wild Treasure Reels. Although some of these may be familiar to players, such as Arabian Nights, dragons, ancient Egypt, and pirates, then titles of the games themselves are not likely to be. Many of these games carry jackpot prizes. However, it is the same progressive jackpot, which is available in all the slots, as it is run on Intouch Games’ network. This is good as it means that you can win progressive prizes, but bad in that there is only jackpot prize up for grabs across all the available slots.
Banking
There are not too many banking options for players to use at Spin247 Casino. However, those which are available tend to be globally popular options. Feel free to deposit into your account using MasterCard and VISA, Instadebit, iDebit, EasyEFT, and Interac. Mobile casino players can also choose to deposit via their phone bill, although they will not be able to cash out with this option.
The US dollar is the currency of choice at Spin247, although South African rands and Canadian dollars are also accepted. As for withdrawal methods, you can use most of the methods listed above. Players should note that some of the withdrawal methods may have fees attached to them, and transaction times can vary from 3-7 business days with most options, and substantially longer with some of the more obscure methods. Withdrawal limits are fair, although hardly reach overly significant heights.
Customer Support
Players who need customer support do have options open to them. They can choose to check out the FAQ (frequently asked questions) guide at Spin247, and this is where we would start. It is petite but does cover most of the fundamental questions a player could have. If you want to speak to someone directly, live chat is on hand, although it is not available around the clock. E-mail assistance is also available via support@spin247.com.
Verdict
Spin247 Casino is something of a hit and miss site. It can provide original, inventive mobile casino games, and has top promotions and bonuses which are worth claiming. At the same time, it is burdened by a very small target group. Ultimately, this casino is a decent site, but it does not quite make it into the land of the giants. If you´re looking for big variety of games, then you will probably find a better place elsewhere. However, if you´re looking for original and exclusive slots you can enjoy on your mobile device and if you´re lucky enough to reside in one of the target markets (Canada and South Africa at the time of writing), then you should give spin247 a …. yes, a spin.
Spin247 Casino Player Comments
I have made a withdrawal on june14th of 200 cad. 2 days later I got a email to upload my docs to hooyu and it was all approved so I wait 2 days nothing so I uploaded and sent them to support@spin247.com and today is june19 still nothing so I went on live chat. He said they didn’t get them and they no longer receive emails. So there’s no phone number or emails now? Anyway I upload them onto the site as requested and ask if he can see them. His response was Jeffrey I feel we are running in circles anytihing ealse I can help you with? Also before that there was another withdrawal and it was sent by email transfer and they had canceled it before it went into my account.
Hi Jeff,
We are sorry to hear you are experiencing some issues with our services. We were unable to locate your account using the email address you provided. Please contact us by email at support@spin247.com with your login details so we can look into this for you.
Kind regards,
Team Spin247
Spin247 it’s real I received my R500 in my account thank you guys keep it up I give 5stars your the best keep sending free spin.the thing is try to add more method of deposit like voucher cause phone bill method doesn’t work
Hi Thabo,
Thank you for your kind words, we certainly appreciate your review and congratulations on your winnings! We are always looking to improve our services, so make sure you check in regularly for updates regarding deposit methods!
All the best and happy gaming,
Team Spin247
Good day on sunday 6 june 2021 I played the slots for the first time I made a withdrawal of my winnings and I am aware that it takes 2 to 3 working days to pay out I sent an email to.follow up.on payment no response I would like to know when payment would reflect as I look forward to playing again but would first like to see if payments will be made
Hi Taryn,
We are sorry to hear you experienced difficulties when withdrawing with Spin247. Could you please let us know by email support@spin247.com your username and the email address you used when creating your account so we can locate it?
Kind Regards,
Team Spin247
Imagine sending 10 emails to support over a 3 month duration and getting Zero response, then imagine seeing that you can send a formal complaint to a diffrent email address which will issue you a receipt of complaint log and still no receipt or response!
Then The ‘ 247 live chat’ is actually NOT 247 as they are not available for half the day and the half of the day when they are available you get put it a queue of 7th place in queue!
The live chat has no way of attaching a file or uploading a document which is ridiculous.
And all of this trouble Im going through to get my own money refunded to me.
Hi Munowarah,
We are sorry to hear that you are experiencing some issues with our services. We can confirm that the deposit made on 10/06/2021 has been added successfully to your account.
If you have more deposits in question or if you need further assistance, please contact our customer service by email at support@spin247.com with a proof of payment document to show the payment reference number.
Kind regards,
Team Spin247
I deposited 80 on spin247 they deducted from my bank but its not appearing in my account of spin247 iam very angry. i’ve been emailing you but no response. Now I’m even thinking of de activating my spin247 account
Hi Silungile,
We are sorry to hear that you feel unhappy about our deposit and customer service received.
We would kindly ask you to provide a piece of full payment information for the failed deposit you have not received by email at support@spin247.com. Please ensure this document includes the payment reference number.
We appreciate your feedback which will allow us to resolve any problems that occur and help us to improve our services.
Kind Regards,
Team Spin247
I made a deposit of $25 approximately April 15,2021 and have yet to receive any moneys. I had won that same day as I had made a 500 withdrawal and provided Government I.D.and Passport and Bank Statement and still have had no correspondence from anyone or heard anything back from Spin 247 since.
Hi Anthony,
We are sorry to hear that you’ve experienced difficulties with your Spin247 account. We have reviewed your account and we can confirm that the withdrawal requested was successfully processed. As for the deposit of $25, we can see that you’ve successfully deposited it on 24/04/2021.
Please contact us by email at support@spin247.com if you need any further support from us.
Kind Regards,
Team Spin247
I have 2 problems to report. Firstly, in November 2020 my dad withdrew R2100 from spin247, but due to a technicality the bank account he used had to be closed on the morning that withdrawal was processed as a result the bank did notify me that the funds were returned to sender (spin247).
I contacted spin247 via email and live chat followed all their instructions including providing bank statements proving those funds were not received, was informed that the relevant department is handling the matter, but sadly till now May 2021 my dad has not received his winning.
And now 11 days ago on my account I requested a withdrawal for R600 did not receive confirmation SMS but was informed via live chat that withdrawal was processed but till this day have not received my funds and every attempt at live chat thereafter was a failure saying no agents available or busy.
Hi Thavasan,
We are sorry to hear you and your dad have been experiencing issues with your withdrawals. We would kindly ask you to send us via email at support@spin247.com your exact email addresses and usernames used when creating your accounts so we can locate them.
Kind Regards,
Team Spin247
I deposited R100 and it was never credited to my spin247 account i have been trying to get in contact with them but no luck even emailed them on support@spin247.com. I later on deposited R50 into my spin account the money was credited with no problems but my R100 was never credited and yet the money was deducted from my bank account. I dont think I will play nor trust spin247 again since the casino is showing negative reviews.
Hi Nandi Gaqa,
We are sorry to hear you have been experiencing issues with your deposit. Your deposit has been reviewed and to investigate this further, we will need an up to date bank statement covering the date of the deposit onwards and a payment notification (including reference). These can be sent by email at support@spin247.com with your username included.
Kind regards,
Team Spin247
Kind regards,
Team Spin247
I recently tryed to make a withdrawl 7 days ago, have sent all the required information the casino requested, after each photo I’ve sent i get a text saying contact support, when I do this ,and if and when I get threw because they always seem that no one is available I talked to Peter for about 15 minutes,then suddenly disconnect, well I was livid and fortune got peter back as support agent litterly 5 minutes later and didn’t remember our conversation at all ,then suddenly disconnected again, so the 3rd time I get ahold of support agent Peter again, and has no recollection of who I am so again I answer all the questions needed and told the same thing over again and then disconnected, I jus want my withdrawl and promise you’ll never hear from me again,thank you
Hi Robert,
We are sorry to hear you’ve experienced some issues with your withdrawal and our customer service. It appears we are currently outstanding a phone bill ID – we would kindly ask you to contact us via email at support@spin247.com and we will be able to advise further.
Kind regards,
Spin247 Team
I was encouraged to make a deposit (via text message, emails and pop up notifications on the website) several times. I finally did so and it took a long time for my deposit to finally be reflected in my account. I did not receive any of the match bonuses promised (ie. 200% match for first deposit nor the “up to 100 free spins”). Live support was not available and there isn’t phone support available. So in order to express my issue I would have to wait for a response via email before using any of the funds I just deposited. Then I see a pop up that read” deposit again a min $10 to receive a 100% bonus. So I’m thinking that I may not have deposited the min required to receive my bonus. Not so…my $10 deposit went through within minutes and only the $10 was matched at 100%. I decided to play regardless as that was why I was on the site to begin with. There is a limited selection of games that are all very similar. The patterns of wind and losses were so small and not consistent with my bets. So I spent hours going between $10-$50 for a balance. Very boring! I ended up logging out when I had a balance of approx $20 and went to a different site to play. The following day I logged in after receiving a text message that made an apology for having trouble with Interac deposit method. This never happened, however the message read that to compensate me for my troubles that my account had been credited $5 and in order to receive this all I had to do was log in. So I did…there wasn’t anything credited to my account and my balance displayed was $0.02???? I do not recommend playing at Spin247..there is some funny business going on and they are very deceptive in their advertising!!
I made a deposit and they never credited my casino account yet they debited my bank account. I spoke to Peter who told me there was a network issue and that I should give it 72 hours, 72 hours later still nothing I then spoke to another consultant or asked me to send a mail to support which I did support then asked me for all kind of details which I sent it is now 8 days and still not a word from any of them. The service is really bad.
Hi Elroy,
We are sorry to hear you had a bad experience while using our services. We couldn’t locate your account using the email address you provided. Please contact us by email at support@spin247.com with your login details so we can look into this for you.
Kind regards,
Team Spin247
I’ve done 2 phone deposits ( a few days apart as I didn’t know i was charged when the transaction failed ) each time I had to do it twice as it wouldn’t let me enter the pin code the 1st time, catch is they still charge you. I have contacted support and sent screenshots to prove it was taken outta my account twice but I was only credited once. The agent simply told me it was the wrong date and disconnected the chat before I could respond to her. It was not the wrong date and she would have clearly seen that because the 2nd time I called was 5 mins after the 1st one on the same day and it went through and credited my account. It was the 1st deposits I ever made to my account and the phone bill showed both chargers for the same day. Makes no sense to me, the 2nd time I tried to do a phone bill deposit, it did the same thing. Charged twice but only credited my account once. Support agent used the same excuse and ended the chat. Stay away from this company. I also hear that they will make whatever excuse possible to not make a withdrawal.
Hi Diane,
We are sorry to hear you had a bad experience while using our services. We would kindly ask you to send us a phone bill covering the date of the failed deposit to support@spin247.com so that our payments team can look into this further for you.
Kind regards,
Team Spin247
I deposited money into my spin 247 account, the money left my bank account but was never credited….I am glad I didn’t deposit a lot as I was still testing the system and they have failed the test….. After a lot of back and forth with their not so helpful support I’m drained and don’t think I can trust Spin247 again…. I’ve been sent from pillar to post told to wait for 72hrs when that was done the staff kept rudely cutting me off from the chats as I was enquiring…. I sent my bank statement as proof but they don’t seem keen to assist.
Hi Mbulelo,
We are sorry to hear you have a bad experience while using our services. We take customer satisfaction seriously and would like to apologise for any inconvenience caused.
We would kindly ask you to provide a a piece of full payment information for the failed deposit you have not received by email at support@spin247.com. Please ensure this document includes the payment reference number.
We appreciate your feedback which will allow us to resolve any problems that occur and help us to improve our services.
Kind Regards,
Team Spin247
I sent a deposit in early Jan 2021. It left my bank account and was never credited to my Spin 247 account . I contacted support who advised I wait 72 hours for the payment go be returned to my bank. After 72 hours payment was not returned to me and I contacted support again who advised I should speak with my bank as it was their issue. I spoke with my bank who informed me that since Spin 247 uses “autodeposit” they have to be the ones to return my funds. I email customer support and two days ago (almost a month of missing funds) I get a reply stating I should contact online support and they will advise me what to do.. I follow these instructions and wait for customer support for 20 minutes and am told I must supply a copy of my up to date bank statement for them to go over. They want to see every transaction between the date I sent payment and today . This is rediculous. I can understand showing the payment complete with confirmation numbers going out of my account and then any incoming amounts to show it wasn’t returned but beyond that is irrelevant. Where I spend my money is none of this casinos concern. Just give me my money back already!!!
Hi Marianne,
We apologise for the inconvenience you have experienced while depositing on Spin247. If you could please send us by email at support@spin247.com a bank statement dated from 27/12/2020. This does not have to show any information other than what we would need to be able to see that the funds were not returned within 72 hours. We would also require a proof of payment for the failed deposit on the 27/12/2020 containing the reference number.
Please don’t hesitate to contact us by email support@spin247.com if you have any other concerns.
Kind regards,
Team Spin247
Yeah been waiting in queues to speak to someone for 2 days. Emailed customer support si many times they dont respond iether.
When u get to 1 I the queue they just revert u back Into a queue. My deposits in space right now and I’m so irritated with this lot what ki d of customer service is that
Hi Sumz08,
We are sorry to hear that you’ve experienced difficulties with your deposit. Could you please let us know by email support@spin247.com your exact email address and username used when creating your account so we can locate it?
Kind Regards,
Team Spin247
The support must be train well course when you asking them about sumthing they not giving us answer end up waiting for them so long que for nothing.as me I withdraw 1300 rands but I feel suprise that I only got 494 rands I really don’t were is the other money .but support not given me the answer ,and the other thing I deposited using telephone bill 2 month back til now support ask me to send the proof of payment by email but still today no money no answer
Hi Lucia,
We are sorry to hear you experienced difficulties when withdrawing with Spin247. Could you please let us know by email support@spin247.com your username so we can locate the exact account?
Kind Regards,
Team Spin247
I have just made 2 deposits both of which didn’t credit to my account but it damn sure went out my bank account.
This is the 7th time this is happening in the past few weeks!
I have still not even received my money back in my bank like the support agents said I would. I read I’m not the only 1 this has happened to so don’t u think its time you relooked your payment methods? Any body with self respect would want thier product to be a success and not get bad reviews so do something to make it good.
Hi Logangrace
We apologize for any difficulties you have experienced with your deposits. We invite you to contact our team via email support@spin247.com to confirm which deposits were unsuccessful so that we can help you solve this issue.
Kind regards,
Team Spin247
I have requested withdrawal on the 27th of December till today I haven’t recieve my money.
Hi Angie,
We are sorry to hear that you’ve experienced difficulties with your withdrawal. We have reviewed your account and we can confirm that the withdrawal requested on the 25th was successfully processed. As for the withdrawal requested on the 28th, we can see that you’ve decided to reverse the funds later that day.
Please contact us by email support@spin247.com if you need any further support from us.
Kind regards,
Team Spin247
I have requested a withdrawal on the 8 of December,was told I will get my payment in 1-4 days,I was requested to submit my ID then I did but till today I’m still waiting, when I contact live chat doesn’t respond and I have sent many emails they also don’t respond
Hi Khulani265,
We are sorry to hear that you feel unhappy about our withdrawal and customer service received. The reason we require proof of ID and other documentation before making payments out is to ensure as far as possible that payments are made to the correct people. Whilst we do appreciate that this can delay a withdrawal being processed it is a verification process that all of our customers have to complete at some point during the lifetime of their account. Can you confirm whether you have received your withdrawal since?
Kind regards,
Team Spin247
I made a deposit on 8 December and it was not credited to my account. I was given the run around and first told there’s nothing they can do I must wait. Then I was told to contact the payment provider Easyeft trying to shift the blame to them. After providing proof of payment it was confirmed that I must be refunded by Spin247 but I still haven’t received my refund. Support doesn’t reply to emails either. I have referred many people to Spin247 but I regret it now. This casino has the potential to be one of the best but sadly they are letting themselves down now by messing with people’s money
Hi Nicole,
We are sorry you are experiencing difficulties when depositing on our casino. Can you confirm whether your deposit has been credited to your account since?
Kind regards,
Team Spin247