One week on from the first player notifications that they had gone offline, RTG-powered internet casinos Cuba Club and Lucky Slots remain unavailable, displaying the same message: “We are in the process of relocating our servers and we have run in an unforeseen technical issue. Please be patient. We will be back up within the next 24-48 hours.”
Following player reports of slow-pays it is perhaps not surprising that these casinos and their future continue to cause concern among players – especially those with money tied up in player accounts.
In addition to operations on hold, there has been no Support, emails have gone unanswered and voicemails are ignored, according to a growing number of player reports on the message boards, and the experience of reporters who have tried to contact Management for their side of the story.