DGOJ strengthens player protection
News on 13 Nov 2018
News on 13 Nov 2018
Spain’s gambling regulator Dirección General de Ordenación del Juego (DGOJ) has adopted three new resolutions, in force from March 30, 2019, with a view to strengthening player protections.
“By resolution of October 31, 2018 of the Dirección General de Ordenación del Juego, three resolutions on the game set forth in Law 13/2011 on Game Regulation related to identity verification are modified, the data model of the monitoring system and the development of the technical specifications of the game, traceability and security that the technical gaming systems must fulfill,” the advisory reads.
One of the new resolutions adopted by the DGOJ is a requirement for operators to modify user registration fields with the inclusion of an IP from point of connection, the type of device used and the ID of the device to prevent “impersonations”.
Another is designed to complement existing identity verification processes with the addition of documentary ID verification which the DGOJ says will protect consumers rights, minimise identity theft and strengthen the fight against fraud and money laundering.
Customers who have not been validated and their identity documents verified, will be unable to play. Customers whose identity has been verified but documentary verification is outstanding will be able to play to a joint deposit limit of Euro 150. They will, however, not be able to withdraw winnings until the necessary documentation has been received and verified.
A nine-month transition period will take effect as of March 30, 2019 for previously registered players who will need to undergo the additional documentary verification process.
In addition a resolution on technical game specifications, in particular random number generators (RNG) requirements will also come into force on March 30, 2019.
Considered a substantial change in the technical gaming specifications, RNG’s will need to be certified as cryptographically strong. Its implementation will require the prior authorisation of the DGOJ within nine months of the entry into force of the resolution.
