Kahnawake Gaming Commission dispute stats release

The Kahnawake Gaming Commission’s official disputes officer has released details of complaints against KGC licensees over the period January 1 2013 to December 31 2013, showing a remarkably low level of player beefs, given the large number of operators licensed by the Quebec, Canada First Nation regulatory jurisdiction.

317 new complaints were added to a hold-over of 332 outstanding cases from the preceding year for a total of 649 complaints.

86 of the new complaints were not accepted as valid, and 311 complaints concerning Absolute Poker/Ultimate Bet (UB.com) could not be dealt with due to the seizure of all Absolute Poker/Ultimate Bet (UB.com) assets by the U.S. Department of Justice on April 15, 2011.

The remaining 252 acceptable complaints fell into the following categories:

* 41 complaints pertained to locked or closed player accounts;

* 118 complaints concerned late, delayed, or non-payment to player – a subject that attracted the most complaints;

*  37 complaints were about questions of fairness on operator sites;

*  56 complaints were categorised as miscellaneous.

At the end of the year the status of these complaints was:

* 18 remain unresolved, pending, or outstanding and have been carried over to 2014.

* 234 have been resolved:

(a) 124 or 52,99 percent closed as unfounded;
(b) 110 or 47.01 percent were resolved in favour of the player after mediation with the relevant operator.

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