Malta’s regulator, the Lotteries and Gaming Authority, has suspended the remote sports betting licence of Goalwin.com operator Goalgaming Limited following player complaints regarding pay-outs.
The suspension covers all activity, including new player sign-ups and all depositing facilities, the LGA said in a public statement, which advised:
“Goalgaming Limited has been directed to suspend all gaming operations, cease to register new players, not take any further deposits, not offer any games falling under the Authority’s licences, provide registered players access to their accounts, settle all players’ dues and to remove any reference to the Authority, to the licences issued by the Authority and the logo/kite-mark of the Authority from all unapproved websites.
“Furthermore the Authority hereby notifies that any websites operated by Goalgaming Ltd or associated with Goalgaming Ltd and which make reference to the Authority or the above-quoted licences are not approved to be operational by the Authority.
“Due to its suspension of licences, Goalgaming Ltd., is therefore not authorised to continue conducting gaming by means of distance communications under an Authority licence.
“Players who deem to have any outstanding payments due to them on the mentioned licences are to send an email to complaints.lga@lga.org.mt and should submit the following information:
1. Name and Surname;
2.Registered Address;
3. Date of Birth;
4. Copy of Passport or ID Card;
5. Telephone Number;
6. User Name; and
7. Screenshot of Balance or any pending Cash Outs (if not available an estimated balance is to be submitted).
“The Authority notifies that no further information shall be released at this stage in order not to compromise any investigations that may need to be performed by the Authority and/or any other competent authority.”