Major management moves at william hill online

William Hill plc has confirmed the departure of three senior managers as it restructures William Hill Online. The departures follow the announcement earlier this week that Graham Sharpe, a 45-year company veteran responsible for media liaison, is to leave (see previous  report).

The three are sportsbook director Stuart Watson, chief product officer James Curwen and chief experience officer Juergen Reutter.

All three were only confirmed in their posts in June 2016, and the company apparently does not intend to replace Curwen and Watson, according to UK media reports.

Early reports indicate that a fourth manager, chief customer officer Cem Miraly, may also be on the way out.

The restructuring sees marketing strategy and customer service come under the ultimate control of online managing director Crispin Nieboer.

A report in the Racing Post quoted Nieboer as saying:

“This marks another stage for William Hill Online; we are building on our track record over the last 12 months in tech delivery by further expanding our development capacity. Online will own the end-to-end customer experience for the first time as we move further towards our goal of a unique, personalised experience for customers however they choose to use our products.”

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