Finland’s national gaming operator Raha-Automaattiyhdistyshas (RAY) has launched a new live dealer service from Playtech, located in its own purpose-built studio within its Espoo headquarters, and featuring a new presenter concept.
The new development has further extended RAY’s existing long-term relationship with Playtech and features unlimited Blackjack and Roulette tables. The initial launch includes Playtech’s web version, with mobile due to follow shortly.
Playtech worked closely with RAY and implemented a purpose-built environment to accommodate its requirements and the taste of its local audience. This included a new and innovative look and feel of its live casino product and the way dealers are presented to RAY’s customers.
Each dealer is referred to as a ‘presenter’, is dressed in informal clothing and presents from a modern, casual lobby environment with soft tones and contemporary designer interiors.
“We are thrilled with the new product which is not only the best in class and the most advanced, but also the most flexible and comprehensive which allowed us to have purposefully taken a friendlier and fresher approach to live dealer,” said Timo Kiiskinen, senior VP business operations at RAY.
“The studio looks fantastic, the technology is the best in the industry and the presenters are ready to meet our customers who, from extensive rounds of focus groups, have really taken to the new look we have adopted”, he added.
Shay Segev, COO, Playtech, said: “RAY is a longstanding Playtech partner and we’ve thoroughly enjoyed working with them on this project, particularly the new, innovative approach they have taken to live casino.”