Remote gambling behaviour study underway

The UK’s Responsible Gambling Trust (RGT) has commissioned a behavioural study on remote gambling from PriceWaterhouseCoopers.

The study will be conducted in two phases, and builds on the research into customer behaviour on gaming machines in licensed betting officers published in December 2014.

The first phase, which will be undertaken in collaboration with the Canadian Responsible Gambling Council, will engage with remote operators to understand their existing processes and controls to minimise harm from gambling.

Phase two of the research programme will analyse industry data and control systems to recommend practical applications of harm minimisation for remote gambling operators serving British consumers.

“Between them, PwC and the Responsible Gambling Council, have an extensive understanding of the gambling industry and issues of social impact and I am confident that this work will make a valuable contribution to efforts to minimise gambling-related harm in the remote sector,” Marc Etches, chief executive of the RGT said.

The research is expected to take 18 months to complete.