The UK Gambling Commission has opened a public consultation on proposed changes to license conditions covering marketing and advertising, terms and conditions and dispute resolution.
The proposal, which includes a focus on compliance with the UK Advertising Codes, proposes improved consumer complaint handling including the introduction of an eight-week time limit for licensees to deal with gambling complaints.
Sarah Gardner, Commission Executive Director, said:
We are proposing these changes because of the risk of consumer harm, concern about lack of compliance with consumer protection legislation, declining public trust in gambling and concerns about advertising.
Were very keen to hear the views of all those with an interest in the gambling industry.
The consultation will close April 22, 2018.
More information here