UKGC slaps Rank Group with GBP500k penalty
News on 10 Oct 2018
News on 10 Oct 2018
Rank Group is the latest to be sanctioned by the UK Gambling Commission (UKGC) for failings in the protection of problem gamblers.
The London-listed firm has agreed a penalty package of GBP 500,000 for the transgression following an investigation by the UKGC.
The investigation found that Rank Group’s land-based and online Grosvenor Casino failed to “interact with a customer who was displaying problematic behaviour, contacted him during a self-exclusion period and did not follow rules for the provision of credit.”
The investigation revealed that the customer lost a whopping GBP 1,000,000 in a single 24-hour period.
“We expect all operators to protect any consumer who maybe experiencing problems with their gambling, and operators shouldn’t fall into the trap of thinking that VIP customers don’t experience difficulties,” Richard Watson, Gambling Commission executive director, said.
“No matter how wealthy customers are, operators still need to monitor them effectively to ensure they aren’t showing signs of problem gambling. It is certainly not appropriate to visit customers during a period when they are self-excluded.
“This penalty package would have been a lot higher were it not for the positive action Rank took in terms of self-reporting their failures and being open and transparent during our investigation.”
Rank Group PLC’s full Public Statement and Penalty Package on the matter can be read here.
News on 10 Oct 2018
Rank Group is the latest to be sanctioned by the UK Gambling Commission (UKGC) for failings in the protection of problem gamblers.
The London-listed firm has agreed a penalty package of GBP 500,000 for the transgression following an investigation by the UKGC.
The investigation found that Rank Group’s land-based and online Grosvenor Casino failed to “interact with a customer who was displaying problematic behaviour, contacted him during a self-exclusion period and did not follow rules for the provision of credit.”
The investigation revealed that the customer lost a whopping GBP 1,000,000 in a single 24-hour period.
“We expect all operators to protect any consumer who maybe experiencing problems with their gambling, and operators shouldn’t fall into the trap of thinking that VIP customers don’t experience difficulties,” Richard Watson, Gambling Commission executive director, said.
“No matter how wealthy customers are, operators still need to monitor them effectively to ensure they aren’t showing signs of problem gambling. It is certainly not appropriate to visit customers during a period when they are self-excluded.
“This penalty package would have been a lot higher were it not for the positive action Rank took in terms of self-reporting their failures and being open and transparent during our investigation.”
Rank Group PLC’s full Public Statement and Penalty Package on the matter can be read here.
