William Hill Manila service centre suspended

William Hill’s Manila Service Centre operation has been suspended following notice by the Philippines National Bureau of Investigation of an inquiry relating to allegations of illegal gambling activities in the Philippines.

In an operational update issued Monday, William Hill said: “With regards to these allegations, we believe that there are no activities occurring in our Philippines operations which are contrary to the law”.

The company reiterated that its Manila service centre operation provides customer support and back office functions only, primarily for the Group’s Online business.

“In the Philippines, William Hill is a member of the Government-run PEZA scheme (Philippine Economic Zone Authority), which incentivises businesses, on a fully transparent basis, to establish and run operations in the Philippines.  William Hill complies with local laws and applies consistent global policies for its operations to abide by,” the statement continued.

Following the suspension, William Hill said it has implemented continuity measures to provide cover for key operational services usually provided by the Manila operation.

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