I loved the casino the pay outs were fast the staff was good then all the sudden I can’t e-transfer but only can use bitcoin. I thought oh must just be down. Well I wait and finally contact them. They say I’m no longer alowed to use that way to deposit that I’ve been doing for a year. They wouldn’t tell me why, they just said sorry I’m only alowed to use bitcoin now. Maybe because I was withdrawing when I won 500 and up. But very disappointed. I tried and tried to get an answer why this was taken away. I guess need to be a real high roller before they give u the time of day.
BitStarz Casino on August 6, 2023.
Hi Brad,
Thank you for reviewing us, and I’m really sorry you couldn’t use the payment option you prefer :/
For us, we try to make sure our players can use as many different providers as possible, but sometimes they aren’t available in all countries, nor are they available all the time. I believe the option of crypto is the most reliable one, which is why we always recommend it.
I can guarantee you that it has nothing to do with you winning (or losing for that matter).
I wish you the best of luck in the casino of your choice in the future :)
I’ve withdrawn previously and only to bank, as I deposited via visa debit. This withdrawl, however, is now at 16 business days (3rd april withdrawl approved) and no-one on chat or email is offering any update apart from ‘the relevant department are looking into it’. I find this really difficult to swallow as my bank have told me it shouldn’t be taking this long. I’ve asked BS to trace the withdrawl and every agent says the same thing ‘we have no further update’. How long will it take before someone will actually do something I wonder and actually reply with something other than ‘we have no update’? I can’t get past the frontline staff, who will not escalate or do anything for me. I know, working with accounts myself, that if you have actually asked for a trace from the bank you sent the payment to, that you would have had an update by now. It’s so disappointing to experience this and really quite frustrating. I emailed a complaint, and this was allocated a reference, then closed down immediately without a reply.
BitStarz Casino on April 27, 2023.
Hi Shay,
First of all, please accept my sincerest apologies about this. 16 business days is complete unacceptable.
Please allow me to reach out to the relevant department personally and investigate. I’ll reach out to you on your BitStarz email with information as soon as I get it.
Once more, I’m so sorry, but don’t worry, I’m gonna sort this for you.
I have deposited thousands and cashed out thousands with no problem for the better part of a year. But last night I hit the most I’ve ever hit off one go. When I went to cash out they stopped me for doing so until I verified myself (something I was never asked to do before) so I sent them my driver’s license, my passport, a selfie photo of myself holding my drivers license.
I was also asked to verify my address so I sent them a picture of my government tax return and my bank direct deposit form witch both have more then enough info to verify my address. But They still declined it and wanted my utility bills in witch I explained to them that all my bills where I live are under my girlfriends name and they basically told me they don’t care that without the utilitie bills they will not give me my money. They kept giving me the run around never a strait answer and kept telling me that it’s the rules and they will loose there gambling license even after for a hole year they let me deposit and cash out thousands of $ with no problems at least over 300 times.
I now had to switch one of my bills under my own name and I gotta wait 1 month before this bill comes in so I can send it into them. I really enjoyed gambling on this casino and I really hope this gets resolved. I have been an amazing customer.
BitStarz Casino on April 13, 2023.
Hi Vincent,
Good to hear from you.
To my knowledge, we have to do this customer verification when the amount of withdrawals reaches a certain threshold :) so that would be the reason why it hasn’t been asked for before. Now, the KYC thing is a very normal part of gambling online, and I see you’ve provided everything that was asked of you, besides proof of address.
As soon as you can provide that we’re good to go I believe :) and this also means we won’t bother you for documents going forward.
Great casino. Always a fun time playing lots of choice in the slots/live games.
As an Australian player I enjoy the variety and being able to relax and spins some slots. Also has a nice system for putting limits on yourself and having cooling off periods if you start going too hard.
Verification was very easy for me and cashing out is always within 30 minutes.
Always nice to get emails with goodies from nick too!
BitStarz Casino on February 13, 2023.
Hi Kyle,
Thank you kindly for writing such a nice review :)
Deposited over €500 then when i went to withdraw they asked for documents which i sent all accordingly then they refuse closed my account with the funds still there.
BitStarz Casino on February 13, 2023.
Hi Paddy,
I appreciate you taking the time to review us.
A casino that just confiscates player funds for absolutely no reason wouldn’t be in business very long and when I looked at your account there’s a little more to the story here. You said you are living in Ireland but in fact you are in the United Kingdom. To prove your whereabouts you provided an obviously photoshopped picture of yourself. That’s the reason why your account was closed.
They do allow United states players to create accounts and top up money to their accounts. I was able to do it and have bitcoin converted to usd coin. So its false when sites say they dont accept u.s. players.
BitStarz Casino on May 9, 2022.
Hi Cory,
We don’t accept US players, and if you manage to get around to use the site anyway, that’s against the terms of the casino.
There’s a big difference between not accepting players and people managing to access the site and play despite it being against the rules. It’s basically like saying to a bar owner that “You do allow minors in the bar because I managed to get in when I was 17, so you’re liars”.
Well up until 8 hours ago this casino Bitstarz has been amazing but then again this is the first big win I’ve had just over .33 Btc and am not being allowed to cashout. No matter the amount I try they give me the run around rudely closing chats on me leaving me with no real answers and no winnings. Really disappointed and won’t stop until resolved.
BitStarz Casino on February 21, 2022.
Thank you for your review.
First of all, congratulations on the big win :)
Second, support have already explained this to you and you acknowledged this. They mentioned that due to the size of the win, the game supplier needs to verify the win. This is standard procedure and it’s a policy that all game suppliers have. They need to verify the win and then we can pay you out.
If you’re worried about gambling away he funds before it’s verified, just put a loss limit on your account and you don’t have to worry.
Just started playing at Bitstarz..Made one deposit for $50 lost it all..Recieved free spins lost out on the first 2-3 free spin promos..The fourth one I ended up cashing out @ $170…deposit and withdrawal was extremely easy.So far I’m loving this casino but I’m new to BTC and need to get adjusted to it.
BitStarz Casino on February 16, 2022.
Hi Krystal,
Well, welcome to BitStarz and thank you for the kind words! :)
I understand that the whole BTC will take some time to get used to, but don’t worry, you’ll get a hang of it.
Also, if you have any questions about it, we’re always there for you :)
In my opinion, this is the best casino online. Very easy to get the winnings when it comes to payouts. You get it in less than an hour .
Never had issue or trouble to all my payouts . Just don’t do anything stupid and they will not give you any hard time at all . If you play fairly they will treat you fairly .
BitStarz Casino on February 16, 2022.
Hi Mike,
You said it, brother :) and thank you so much!
We always pay players wins as soon as we can, and as you said, as long as no rules are broken, nobody will have any issues :)
Such a great online casino won 3000 and had it in my bank acc in 3 days . Never had a problem as I verified my acc once I signed up . Customer service is amaaazing highly recommended this casino !!
Amazing site. The staff were extremely efficient and helpful. Fastest cashout that I have experienced.
BitStarz Casino on February 16, 2022.
Hi Alexandra,
Thank you kindly for that :)
We try our very best to cash out wins as soon as we can, and we managed to lower our average to just over 7 minutes. We’re working on making that even faster in the future :)
I’ve played this casino since my partner won $60,000 from a $100 deposit so I knew that my chances of winning did exist! I play quite regularly and deposit $100-$5000 per week but I also win quite regularly. I’ve cashed out many times including a payout of $30,000, $10,000, $4,000, $5000 and $2000 and most of the time the money is in my Australian bank account within 24 hours, word! By far the best casino. There’s no sneaky terms and conditions that stop u from withdrawing your money when u win, as most the others do! 100000/10 from me. Thanks Bitstarz, you guys are awesome.
BitStarz Casino on February 16, 2022.
Hi Dana!
Thank you so much for the kind words :)
Congratulations on the nice wins first of all :) also happy to hear even the withdrawals are fast despite not using crypto :) if you were to use crypto however, the withdrawals would be even faster.
Thank you again for taking your time to review us and I wish you all the best of luck going forward :)
They will allow USA players all day everyday to deposit. Not allowed to withdraw. They can put a geoblock for the UK, why not the US?
They’ll blame players for them not enforcing their own T&Cs. Also, they actually approved my documents. (Passport form the USA). They said opened multiple accounts. Even though I live in a communal building with shared Wi-Fi, I never cashed out any bonus, and deposited thousands since 2021. I cashouted out a 2 small amount 3 years ago. I recently won 1.5 BCH or so, and boom— account closed. Oh, they did refund my last deposit of 0.06 bch, what about ALLL they other deposits before that?
Offering your services too excluded countries, is a direct breach of your license terms with your master license holder. (Also, can’t find anything but their words that they’re even ‘licensed’ on that note). They failed to include the required clickable “ Antillephone (N.V. 8048/JAZ)” crest/logo, that allows for verification).
BitStarz Casino on February 16, 2022.
Hi Monique,
Good to hear from you.
If it’s the case that a player is playing from a jurisdiction we don’t allow players from, we will still cash them out and then close the account. We’d never withhold any wins from a player because they were from a restricted country. We’d simply pay out and close the account.
When it comes to blocking geo locations, it’s not a very good way of restricting players due to VPN being rather prevalent, especially with crypto users.
Olle
Melchor antonio roman on September 27, 2021. Reply
The withdrawal is so good it so fast and organised , but unfortunately I have bad experience to this casino to much sofware glitches and to much errors. And Lots of interruptions
BitStarz Casino on February 16, 2022.
Hi there Melchor!
So sorry to hear that :( perhaps it had something to do with your internet connection or something?
I can promise you that glitches or a slow website is not the norm at BitStarz. Perhaps you wanna try to give it a go again? If the error still persists, please contact us via live chat and ask for me, I’d be happy to help :)
by far the best casino there is at the moment. Friendly and helpful customer support and a decent selection of games. You are also not bombarded with unsubscribable promo mails like at other casinos.
BitStarz Casino on February 16, 2022.
Hi there,
Thank you so much for the kind words :)
Very glad you appreciate that. We know ourselves how annoying it is to be bombarded with emails, so we try to only send emails when we have a really good offer or freebies :) we get enough spam as it is, right?
Well I signed up and wanted to try this casino before depositing my bitcoin from my bitcoin wallet.
I was supposed to receive 20 free spins no purchase necessary. (So no harm in trying) but I scoured my account the bonus page which I did find on my account page to activate my free spins. Never got my spins. There was no place within the website to use them look for tutorials, wasted all night that night trying to figure it out. Looked today and the free spins I never used don’t exist. So a little hesitant when Jenky offers are amidst… I saw a lot of good reviews. So 🧐🧐🧐
BitStarz Casino on February 16, 2022.
Hi there,
Oh something must have gone wrong there.
It could be because you registered from a country we don’t give spins to or something already taking
the free spins on the same IP as you :/
Every single casino has given me the run around except bitstarz. Just about so far I’ve tested about 300 or so and bitstarz along with a few crypto casinos like roobet, bc-game etc are the only legit ones.
I went over terms and conditions of the deposit bonus that I had carefully chosen.
When my deposit was received and all was good to bitstarz, the casino showed that it was received which I thought was great! I knew exactly what it was that I just purchased and was very much informed that everything was in place and ready to play!
Wrong. Nothing that I was shown and told about had actually worked at all,I contacted support to ask what was going on,and was told that I should have contacted them after the deposit was made.
Now firstly, why would I even think of going to my account and checking, when I was clearly told what I’d receive? Plus I followed all that I had to do in order to receive that deposit bonus.
When talking to customer service It was also mentioned that ‘yes it’s meant to be automatically funded to your account not done manually by myself.
So to no fault of my own I was mislead into a purchase in which I never received and will only receive if I give them more money. I find this unfair and definitely unprofessional.
BitStarz Casino on May 29, 2021.
Dear Wanda,
Thank you for reviewing us here.
It appears you made a 20 dollar first deposit but didn’t receive the welcome bonus of 100%. You then gambled your 20 dollars and asked for the bonus to be added retroactively. Unfortunately we’re not able to add a bonus after the fact that you’ve lost your original deposit.
You mentioned that you weren’t aware that you didn’t get the 100% match bonus, which I’m very sorry to hear, but didn’t you notice that you started off with a 20 dollar balance instead of the 40 as you would have had if you deposited and received the 100% bonus?
Contrary to what is claimed here, there is no perfect casino. Bitstarz, however, comes very close. The range of bonuses is very good and you are treated well. The payouts are also carried out quickly without having to repeat the verification process, as is the case with many other casinos.
Boasts fast withdrawl but options offered ie withdrawl to bank card fail to process reversing funds. Chat persons or heros as they also state are more than quick to say its the customer who is at fault but they are services advertised and avail. Left feeling patronized for just wanting to withdraw a genuine small win
I have been playing at this site since November 2020. Great games and great customer service until today. I had received a $12 bonus and turned it into over $200. Happy as a clam. Played a little longer and had $150ish left. Had met wagering requirements and cashed out $100 w $$ left to play more. I was told I had to request entire balance and once paid they were closing my account. Said they aren’t required to explain and it’s their discretion. I requested an explanation but only received a note it was a management decision and final. I did get paid and account closed but did not understand why and still don’t understand. I’m glad I got paid but now leary about Bitstarz and worse yet will miss playing there. If this hadn’t happened I would give a 5 Star rating. Would feel better with an explanation. There are more than one person playing out of our household but didn’t find anywhere that it is not allowed. So still dumbfounded.
BitStarz Casino on April 26, 2021.
Hi Pam,
Great to hear from you.
As you pointed out, the reason for closing your account is because we do not allow multiple accounts using our welcome package and bonuses per household.
In your case it’s not just about household, but using the same device to play, and there are more than two accounts in question here. Below you can find the term from our General Terms and Conditions that points this out.
“3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed.”
Furthermore, there was a guy named Matthew who contacted us saying that your email was under his account. In other words he was logged in with his account but asked questions about yours. This Matthew is one of the guys who are playing via the same device as yours, which makes this quite evident that more people are using the same device to play, which is against the rule stated above.
This is the first online casino I’ve signed up for that adds a bonus when you deposit without you asking for one. Then expecting you to wager 40x their bonus amount or lose your deposit. Not only did they add 1 bonus which I didnt request but 2.
BitStarz Casino on April 9, 2021.
Hi there,
Good to hear from you, Hope, and I appreciate you taking your time to review us :)
So, you actually have a setting on the deposit page, it’s basically a tick box. Here you select if you wish to receive a bonus on the next deposit, so you can easily select if you want one or not.
Also, when you sign up there’s a window that asks you if you want bonuses, and for subsequent deposits there’s also a drop down where you can select that you don’t want a bonus on your deposit.
If it’s the case where your missed this somehow, we totally understand, but thankfully you can just cancel the bonus before you play and no harm is done :)
Great casino, Great bonus. I made my bonus back on slots, which was refreshing and rare! Most safest site to deposit your bitcoins for gambling purposes.
It’s scary enough to use bitcoin but if you’re gambling with it on top then you wanna make sure it’s fair and safe. For me Bitstarz is the best Bitcoin casino out there. Simple to use, fair and friendly to its players and half the bs you´ll get at many other casinos. Especially when it comes to withdrawals.
BitStarz Casino on April 5, 2021.
Hi there,
Thank you so much for making our day over here at BitStarz :)
Wish you all the best and good luck at the tables,
By far the best experience I had at an online casino. I´ve been playing there for a while and for the first time in my 10 year gambling carreer I didn´t have the feeling of being somehow tricked into anything. Yes, it´s an online casino with all its pros and cons and yes, you will have to play by the rules as everywhere else. But Bitstars is somehow always on your side. I´m pretty sure this pays out even more in their favour but gives the player a nicer experience. That´s how it should be. Also, it seems to be a site where even a player´s minor mishap can be forgiven. Unlike other sites where they immediately swing the T&C hammer and flat-out close your account for the slightest misdemeanour.
They are generous with freebies and withdrawals work as they should. Couldn´t expect more.
BitStarz Casino on April 5, 2021.
Hi Cosmo,
Wow, thank you so much for the kind words :) comments like yours make us work even harder to provide
the best possible gambling experience for our players. So thank you once again.
I’m just saying, after playing at….heck, at least 10 different online casinos… Not one of of them come close to Bitstarz, except 7bitcasino, but they only come closer than all the others. I’m convinced there isn’t another online/walk-in casino that will treat you like Bitstarz. They will have you feeling spoiled. No, you may not win your first time, then again, you might. But guaranteed you be loyal to them, and they will be loyal to you. Not to mention, their over-abundant forgiving attitude for when the player screws up. A.k.a me haha. Just talk to them in a polite, nonchalant manner. It goes a long way. I <3 Bitstarz.One time I got mad at bitstarz, then I realized that it was because I had been winning for a week straight, then finally started losing. I had gotten USE to winning.
Hate to see all the negative comments when I know, from experience, bitstarz goes above and beyond to take care of their players. Literally above all others, beyond all others… don't miss out!
P.S. if you are a bonus person, you will be quite pleased with their daily generosity.
I play at a lot of casinos online, Bitzstarz is the best one all, the payout for me is the next day,
lots of free spins, But I just don’t like the wager so I don’t take any bones when I make my deposits. I did it once and got up to $3000 and they confiscated my funds because I bought spin over $5, so that was my fault. I will tell you it pissed me off really bad. this is the second time they did that, the first time I went to cash out and they confiscated my money trying to say I was playing on bones money but I wasn’t, so they gave it back to me after I got mad at them. that the only thing I don’t like about Bitstarz they are quick to take your money
BitStarz Casino on April 5, 2021.
Hi Cherry,
Thank you kindly for your feedback.
Regarding the time you bet over the allowed limit with bonus, I’m sorry that happened, but very happy that you seem pleased with BitStarz overall :)
When you say that we are “Quick to take your money” can you elaborate a bit as to what you mean there?
BitStarz is a good casino with a good payout rate and great customer service. They have good live tables and a good line up of games. I wish they had more Playtech provider games because if they did they would be the perfect casino in my opinion. They do give weekly rewards depending on play-through amount. The biggest issue I have with them is the comp rewards system they have. They give you automatic weekly spins depending on how much you played but it isn’t true when one of the reviews here stated that they give additional comp if asked. Most Casinos like Casino.com or Leovegas generally give great comp points when asked as long as you are being reasonable. On those sites if you spend 500 or so you generally get around 50 dollars so with a 20x wagering on casino.com and no wagering on leovegas of around 25 dollars. Bitstarz is great if you have bitcoin to gamble and want a quick payout thats the main reason I was drawn to bitcoin but when i hit my personal daily deposit limit of 500-1000 dollars i expect some kind of additional comp as Casino.com and Leovegas give you additional comp. The bonuses that they do give you have a very high wagering requirement. If you enjoy getting rewards from the casinos you play on there are better casinos to play on. since November I’ve deposited around 4000 dollars and even after that i have not received comp rewards from the casino. This is one of the main reasons I am considering switching back to Leovegas even though they have a slow cashout time.
BitStarz Casino on April 5, 2021.
Hi Sagar,
I’m sorry to hear you’re not happy with the bonuses and the wagering requirements.
When it comes to bonuses, we have so many promotions on a weekly basis. Monday Reload Bonuses, Wednesday Free Spins, Island Promotions, Friday Loyalty Bonuses, Free Spins Drops, Second Chance Spins, etc. Our opinions may differ and that’s ok, but I think we do a pretty OK job with bonuses.
As for the wagering, I also think we’re pretty much in line with the rest of the casinos out there :) 35x is not uncommon. As far as I know LeoVegas does like 30x. They may have some bonuses that have lower, but so do we. The bonuses from the Island Promos we run has only 10x :)
I have been playing for a while at Bitstarz. Normally I have no problems but the last month or so or when I am winning a bit on some games, especially Mega Moolah, I keep getting errors and then I have to log out and back in. This happens more than once in the same session. At times, it won’t allow me back in that game at all. What is up with that? This really is the only game i like to play in any casino I visit.
BitStarz Casino on April 5, 2021.
Hi Amber,
I’m so sorry to hear about your bad experience with Mega Moolah.
The best way to go about this is to contact our support via live chat. We’re always available, 365 days of the year, and we’re happy to help with any issues you might have with our site.
Started off winning a little bit, then lost quite a bit. They ended up giving me a Second Chance free spin bonus for my losses. Won about $10 off of it, the wager requirement was about $700 to be able to withdrawal the funds. When I cleared the wager requirement they informed me that there was a cap of $100 on “no deposit” bonuses. Which makes no sense because the only way you get the second chance free spins is if you lose what you had deposited. They took around $400 immediately out of my account and keep telling me it is a no deposit bonus. I will not be using them again. There are so many other legitimate gambling sites that honor there commitments to cash outs
BitStarz Casino on April 5, 2021.
Hi Cody,
Thank you so much for reviewing us.
With that said, Second Chance Spins is a No Deposit Bonus which is not an official promotion. It’s clearly stated in our terms and conditions that it comes with a max cash out. I know that it can be disappointing not to be able to cash out the full amount, but I think it’s also important to remember that if we didn’t give you this bonus, you wouldn’t be aware of it’s existence.
Thus, you’re basically getting 100 dollars for free, when we never promised anything. So you’re walking away with 100 dollars instead of 0.
BitStarz Casino send me an e-mail containing this:
“Hi there, We like you. We really do. So much that we’ve added 20 Free Spins to your account, how many of your friends do that?
How to activate your Free Spins:….Enjoy! Bitstarz Team”
Then when i was in my “Bonus” section waiting for my 20 FS. There was no one, and then in the chat with them, they only say “Sorry, it was a mistake”.
How can i trust in a Casino if there are no capable to even control their e-mails.
A big waste of time, and a suspicious thing for me.
BitStarz Casino on October 27, 2020.
Hi Catraska,
Thank you so much for reviewing us.
Now, we did have some issues with the system crediting free spins for players who weren’t technically eligible for them, and I’m sorry for that happening, but unfortunately, technical issues can happen in any company.
Furthermore, I see you signed up with us over 2 years ago and haven’t made any deposit yet, so you haven’t lost anything with us, as a matter of fact, you’ve gotten free spins for free previously and we never demanded any deposit from you.
So, sorry you got disappointed here, but we’re only human, just like you, and you haven’t lost a single cent.
I played with Bitstarz for couple of months. Lost $4202 in bitcoin. If you win, they hold the $. Claim you were paid by mistake. If you do play. Don’t use any bonus or free spins. They send bonuses even if you request them not to. Once you start playing. If you win. They only pay about $170 of any winnings.
BitStarz Casino on October 27, 2020.
Hi Bryan,
Thank you for reviewing us.
Would be great if you could let me know what happened here because you can easily set your account not to receive bonuses, and we won’t give them to you.
Some bonuses come with a max cashout, but those are bonuses given without any demand for a deposit, in other words, free bonuses. All other bonuses and your own money you’re free to withdraw as much as you want from, without any restriction.
We have been playing here for 4 months now and can’t find anything unlikeable about Bitstars. Avoid bonuses. This eliminates the biggest problem, after which one has to fulfil these bonus conditions later.
Can’t say anything else but that the selection of games is more than satisfactory and the customer support is ok. Money gets paid quickly and without problems.You cannot expect more from an online casino.
BitStarz Casino on October 27, 2020.
Hi Martin!
I appreciate the very kind words, and for taking time out of your presumably busy day to write and post them.
As you said, bonuses are not for everyone, hence we give people the options to claim or not to claim them, everyone’s different at the end of the day :)
This review is 100% based on my experience. I have been doing online gambling far enough to be called BigDog. I tried few sites before settling for one casino which is also reputable,licensed and provides instant cash out. I have been with them for approximately 4 years as a VIP. Just over a month ago I decided to give it a try at Bitstarz and I am telling you best of the best experience over all. I was able to reach VIP level in a month time ( ofcourse not that easy lol ). The perks and bonuses are amazing and astonishing. Just for example my birthday just passed on August 22nd and I emailed jokingly to my VIP account manager asking him where is my Birthday present and it was a joke on my end next thing I know after waking up I logged in to play there were 2 bonuses 1. $300 & 2. $100 and also I won some money in tournament $89 & $28 deposited already and also to mention 200 spins with $0.50 bet p/s. ( Thanks OLLE ).
I have never experienced such generosity and courtesy despite spending a much lot more at my other casino where I am also a VIP. Forget about a bonus not a single Bday wish. Apart from that I have had some big wins here and feel like the slots and tables are not tight as others and very often hit something nice which ofcourse I give it back while trying to hit even bigger lol.
I will definetely suggest and advise if any one wants to gamble and gamble responsibly Bitstarz is the place.
I can say on oath I am not affiliated nor been asked by anyone from Bitstarz but I feel so humbled by their gesture that couldn’t avoid sharing my personal experince in 2nd ever review for any product, merchant or any sites.
BitStarz Casino on October 27, 2020.
Hi Syed!
Wow, not always I get a shout out in a review, thanks so much for that! :)
We try to be as fair as we can, and if you play like a VIP, you get rewarded like one.
Thank you so much, very humbled by the kind review and just wanted to let you know that if you need anything, you always know where to find me :)
So far the best casino I played at. I needed support once and thought the worst when my deposit didn´t come through. But it turned out to be my bank’s fault. It is a website with some weird licence somewhere in the Caribbean which worst case might be bad news. But been playing for 2 months or so and so far so good.
BitStarz Casino on October 27, 2020.
Hi Jason,
Thank you so much for your review.
So, the reason we use a Curacao license is that they’re allowing us to use crypto without any restrictions, which is why we’ve gone down that route. I think when it comes to that license, it’s only as good as the practices of the casino who has it.
I’d like to think that BitStarz lives on its good reputation, and although it’s hard to make everyone happy, we’re doing our best :)
After thorough research to find out if bitstarz casino is legit and fair, I signed up and played for a while with the no deposit bonus and later for real money.
I had to learn that I am not allowed to withdraw winnings just like that. I must have wagered X times (40 or so) before I could think of cashing out. But that was not all. I am not allowed to bet amounts higher than $5 with bonus money and not all games count the same when it comes to meeting the wager requirements.
Needles to say that I did not make it. But Bitstarz was kind enough to point this out to me and simply refunded my deposit. From what I have read, at many other casinos the money is completely gone or your account deleted. Nevertheless, my winnings and my euphoria are gone.
Bitstarz Casino may be legit and all but they are no different with their terms and conditions than any other online casino. I think that Bitstarz also counts on players not reading the T&Cs before they play. It was fun anyway and customer service was friendly and helpful.
BitStarz Casino on October 27, 2020.
Hi there,
I’m so sorry to hear this.
But it’s important that when you play casino online, most bonuses come with a wagering requirement, and I’d like to emphasize that it’s not just BitStarz :/ so it’s important that if you don’t want to commit to that, it’s best to stay away from the bonuses.
I used the 25 free spins as a no deposit bonus at BitStarz Casino and they did not bring me anything. But since there was no real money in the game, I didn´t care. When playing for real money I had more luck and it all worked out and also got the payout quickly. What was annoying though was that I couldn’t play all the games. Supposedly because I live in Australia.
BitStarz Casino on October 27, 2020.
Hi Sammy!
Congratulations on the win first of all :)
Yeah, if we were in charge we’d allow players to play all games from any country in the world, but unfortunately, it’s up to the game developer what geo-locations they allow :(
I hope that despite not finding all your favorites, you found some that you like :) also, if you need help finding an equivalent of one of your favorites, let us know and we might be able to help you look :)
Tried Bitstarz after reading so many good things on the internet. I wouldn’t say it was 100% up to the hype, but even though I lost money, I didn’t feel stupid and cheated afterwards. This happened to me quite often when I put money in and was gone in the blink of an eye without knowing what just happened.
This one was fun, although luck was not on my side this time.
BitStarz Casino on October 27, 2020.
Hi Gerard,
I’m so sorry to hear luck wasn’t on your side, but I appreciate your understanding that we as a casino have no control over the outcome.
There’s a big misconception out there that we can control the games and the payouts, but we can in all fairness not take responsibility for losses, and very importantly, we cannot take credit for someone winning big. Neither are things we can do anything about.
That doesn’t mean we can’t be happy for someone when they win or be sympathetic when they’re not as lucky, and I appreciate you giving us a nuanced review despite luck not being on your side.
I wish you a great day and best of luck wherever you choose to play :)
World class casino with some world class wins for me this year. $2400 and 4250 were my best wins at bitstarz. Design wise quite ordinary but they pay out on the big games.
BitStarz Casino on October 27, 2020.
Hi Jackie!
I’m happy to hear luck has been on your side at BitStarz :)
If you have any suggestions as to how we can improve the look of the site to suit you better, I’m all ears :)
I live in Canada and after a long time of trying around I finally found a casino that I always like to go back to. Super support and an unbelievable amount of games. The fact that it is “only” licensed in Curacao doesn’t bother me at all, because the rest is as it should always be.
BitStarz Casino on October 27, 2020.
Hi Ledude,
Man, I love our friends in Canada :)
As for the license, the only reason we have it is that there are no issues with cryptocurrencies which is a big part of our identity and business.
I think what matters is how you act as a casino, rather than which license you have. Sure, some might argue that some licenses carry more status, but I’d like to argue is that what matters is how you operate as a company, regardless of what a piece of paper says.
I wish you all the best of luck going forward and stay safe out there :)
I play with this casino for more then 6 months and never have problems. The big plus is cyber currencies but you can also pay with other payments like with other casinos. They pay out fast and have a lot of games from many game companys. Normally I don´t like casinos from curacao because I don´t trust them but Bitstarz is really ok.
BitStarz Casino on October 27, 2020.
Hi there!
Thank you so much for the kind review :)
I’m really happy to hear that you gave us a shot even though you had some not so great experience with curacao licensed casinos in the past. So thank you for giving us the benefit of the doubt!
I wish you all the best of luck here at BitStarz :)
Really happy with this one. I´m primarily a slots guy which is exactly why I chose Bitstars. Also, the payout speed is like it should be. No runarounds like at other online casinos.
BitStarz Casino on October 27, 2020.
Hi Tommy!
Thank you kindly for the nice words :)
Fast payouts is something we take big pride in. We see no reason to try to prevent you from getting your legitimate winnings. You trust us with your deposits, so we honor that by making sure you get your money out as soon as possible too :)
I wish you a great day ahead and thank you once more for giving us such a nice review.
Olle
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82 player comments/reviews on BitStarz Casino
I loved the casino the pay outs were fast the staff was good then all the sudden I can’t e-transfer but only can use bitcoin. I thought oh must just be down. Well I wait and finally contact them. They say I’m no longer alowed to use that way to deposit that I’ve been doing for a year. They wouldn’t tell me why, they just said sorry I’m only alowed to use bitcoin now. Maybe because I was withdrawing when I won 500 and up. But very disappointed. I tried and tried to get an answer why this was taken away. I guess need to be a real high roller before they give u the time of day.
Hi Brad,
Thank you for reviewing us, and I’m really sorry you couldn’t use the payment option you prefer :/
For us, we try to make sure our players can use as many different providers as possible, but sometimes they aren’t available in all countries, nor are they available all the time. I believe the option of crypto is the most reliable one, which is why we always recommend it.
I can guarantee you that it has nothing to do with you winning (or losing for that matter).
I wish you the best of luck in the casino of your choice in the future :)
Olle
I’ve withdrawn previously and only to bank, as I deposited via visa debit. This withdrawl, however, is now at 16 business days (3rd april withdrawl approved) and no-one on chat or email is offering any update apart from ‘the relevant department are looking into it’. I find this really difficult to swallow as my bank have told me it shouldn’t be taking this long. I’ve asked BS to trace the withdrawl and every agent says the same thing ‘we have no further update’. How long will it take before someone will actually do something I wonder and actually reply with something other than ‘we have no update’? I can’t get past the frontline staff, who will not escalate or do anything for me. I know, working with accounts myself, that if you have actually asked for a trace from the bank you sent the payment to, that you would have had an update by now. It’s so disappointing to experience this and really quite frustrating. I emailed a complaint, and this was allocated a reference, then closed down immediately without a reply.
Hi Shay,
First of all, please accept my sincerest apologies about this. 16 business days is complete unacceptable.
Please allow me to reach out to the relevant department personally and investigate. I’ll reach out to you on your BitStarz email with information as soon as I get it.
Once more, I’m so sorry, but don’t worry, I’m gonna sort this for you.
Olle
I have deposited thousands and cashed out thousands with no problem for the better part of a year. But last night I hit the most I’ve ever hit off one go. When I went to cash out they stopped me for doing so until I verified myself (something I was never asked to do before) so I sent them my driver’s license, my passport, a selfie photo of myself holding my drivers license.
I was also asked to verify my address so I sent them a picture of my government tax return and my bank direct deposit form witch both have more then enough info to verify my address. But They still declined it and wanted my utility bills in witch I explained to them that all my bills where I live are under my girlfriends name and they basically told me they don’t care that without the utilitie bills they will not give me my money. They kept giving me the run around never a strait answer and kept telling me that it’s the rules and they will loose there gambling license even after for a hole year they let me deposit and cash out thousands of $ with no problems at least over 300 times.
I now had to switch one of my bills under my own name and I gotta wait 1 month before this bill comes in so I can send it into them. I really enjoyed gambling on this casino and I really hope this gets resolved. I have been an amazing customer.
Hi Vincent,
Good to hear from you.
To my knowledge, we have to do this customer verification when the amount of withdrawals reaches a certain threshold :) so that would be the reason why it hasn’t been asked for before. Now, the KYC thing is a very normal part of gambling online, and I see you’ve provided everything that was asked of you, besides proof of address.
As soon as you can provide that we’re good to go I believe :) and this also means we won’t bother you for documents going forward.
Olle
Great casino. Always a fun time playing lots of choice in the slots/live games.
As an Australian player I enjoy the variety and being able to relax and spins some slots. Also has a nice system for putting limits on yourself and having cooling off periods if you start going too hard.
Verification was very easy for me and cashing out is always within 30 minutes.
Always nice to get emails with goodies from nick too!
Hi Kyle,
Thank you kindly for writing such a nice review :)
Olle
Deposited over €500 then when i went to withdraw they asked for documents which i sent all accordingly then they refuse closed my account with the funds still there.
Hi Paddy,
I appreciate you taking the time to review us.
A casino that just confiscates player funds for absolutely no reason wouldn’t be in business very long and when I looked at your account there’s a little more to the story here. You said you are living in Ireland but in fact you are in the United Kingdom. To prove your whereabouts you provided an obviously photoshopped picture of yourself. That’s the reason why your account was closed.
Olle
They do allow United states players to create accounts and top up money to their accounts. I was able to do it and have bitcoin converted to usd coin. So its false when sites say they dont accept u.s. players.
Hi Cory,
We don’t accept US players, and if you manage to get around to use the site anyway, that’s against the terms of the casino.
There’s a big difference between not accepting players and people managing to access the site and play despite it being against the rules. It’s basically like saying to a bar owner that “You do allow minors in the bar because I managed to get in when I was 17, so you’re liars”.
US players are not accepted at BitStarz.
Well up until 8 hours ago this casino Bitstarz has been amazing but then again this is the first big win I’ve had just over .33 Btc and am not being allowed to cashout. No matter the amount I try they give me the run around rudely closing chats on me leaving me with no real answers and no winnings. Really disappointed and won’t stop until resolved.
Thank you for your review.
First of all, congratulations on the big win :)
Second, support have already explained this to you and you acknowledged this. They mentioned that due to the size of the win, the game supplier needs to verify the win. This is standard procedure and it’s a policy that all game suppliers have. They need to verify the win and then we can pay you out.
If you’re worried about gambling away he funds before it’s verified, just put a loss limit on your account and you don’t have to worry.
Just started playing at Bitstarz..Made one deposit for $50 lost it all..Recieved free spins lost out on the first 2-3 free spin promos..The fourth one I ended up cashing out @ $170…deposit and withdrawal was extremely easy.So far I’m loving this casino but I’m new to BTC and need to get adjusted to it.
Hi Krystal,
Well, welcome to BitStarz and thank you for the kind words! :)
I understand that the whole BTC will take some time to get used to, but don’t worry, you’ll get a hang of it.
Also, if you have any questions about it, we’re always there for you :)
Have a lovely day,
Olle
In my opinion, this is the best casino online. Very easy to get the winnings when it comes to payouts. You get it in less than an hour .
Never had issue or trouble to all my payouts . Just don’t do anything stupid and they will not give you any hard time at all . If you play fairly they will treat you fairly .
Hi Mike,
You said it, brother :) and thank you so much!
We always pay players wins as soon as we can, and as you said, as long as no rules are broken, nobody will have any issues :)
Such a great online casino won 3000 and had it in my bank acc in 3 days . Never had a problem as I verified my acc once I signed up . Customer service is amaaazing highly recommended this casino !!
Hi Tuia!
Thank you so much for that kind feedback :)
Amazing site. The staff were extremely efficient and helpful. Fastest cashout that I have experienced.
Hi Alexandra,
Thank you kindly for that :)
We try our very best to cash out wins as soon as we can, and we managed to lower our average to just over 7 minutes. We’re working on making that even faster in the future :)
All the best and good luck going forward :)
Olle
I’ve played this casino since my partner won $60,000 from a $100 deposit so I knew that my chances of winning did exist! I play quite regularly and deposit $100-$5000 per week but I also win quite regularly. I’ve cashed out many times including a payout of $30,000, $10,000, $4,000, $5000 and $2000 and most of the time the money is in my Australian bank account within 24 hours, word! By far the best casino. There’s no sneaky terms and conditions that stop u from withdrawing your money when u win, as most the others do! 100000/10 from me. Thanks Bitstarz, you guys are awesome.
Hi Dana!
Thank you so much for the kind words :)
Congratulations on the nice wins first of all :) also happy to hear even the withdrawals are fast despite not using crypto :) if you were to use crypto however, the withdrawals would be even faster.
Thank you again for taking your time to review us and I wish you all the best of luck going forward :)
Olle
They will allow USA players all day everyday to deposit. Not allowed to withdraw. They can put a geoblock for the UK, why not the US?
They’ll blame players for them not enforcing their own T&Cs. Also, they actually approved my documents. (Passport form the USA). They said opened multiple accounts. Even though I live in a communal building with shared Wi-Fi, I never cashed out any bonus, and deposited thousands since 2021. I cashouted out a 2 small amount 3 years ago. I recently won 1.5 BCH or so, and boom— account closed. Oh, they did refund my last deposit of 0.06 bch, what about ALLL they other deposits before that?
Offering your services too excluded countries, is a direct breach of your license terms with your master license holder. (Also, can’t find anything but their words that they’re even ‘licensed’ on that note). They failed to include the required clickable “ Antillephone (N.V. 8048/JAZ)” crest/logo, that allows for verification).
Hi Monique,
Good to hear from you.
If it’s the case that a player is playing from a jurisdiction we don’t allow players from, we will still cash them out and then close the account. We’d never withhold any wins from a player because they were from a restricted country. We’d simply pay out and close the account.
When it comes to blocking geo locations, it’s not a very good way of restricting players due to VPN being rather prevalent, especially with crypto users.
Olle
The withdrawal is so good it so fast and organised , but unfortunately I have bad experience to this casino to much sofware glitches and to much errors. And Lots of interruptions
Hi there Melchor!
So sorry to hear that :( perhaps it had something to do with your internet connection or something?
I can promise you that glitches or a slow website is not the norm at BitStarz. Perhaps you wanna try to give it a go again? If the error still persists, please contact us via live chat and ask for me, I’d be happy to help :)
Olle
by far the best casino there is at the moment. Friendly and helpful customer support and a decent selection of games. You are also not bombarded with unsubscribable promo mails like at other casinos.
Hi there,
Thank you so much for the kind words :)
Very glad you appreciate that. We know ourselves how annoying it is to be bombarded with emails, so we try to only send emails when we have a really good offer or freebies :) we get enough spam as it is, right?
Thank you for playing at BitStarz :)
Well I signed up and wanted to try this casino before depositing my bitcoin from my bitcoin wallet.
I was supposed to receive 20 free spins no purchase necessary. (So no harm in trying) but I scoured my account the bonus page which I did find on my account page to activate my free spins. Never got my spins. There was no place within the website to use them look for tutorials, wasted all night that night trying to figure it out. Looked today and the free spins I never used don’t exist. So a little hesitant when Jenky offers are amidst… I saw a lot of good reviews. So 🧐🧐🧐
Hi there,
Oh something must have gone wrong there.
It could be because you registered from a country we don’t give spins to or something already taking
the free spins on the same IP as you :/
Every single casino has given me the run around except bitstarz. Just about so far I’ve tested about 300 or so and bitstarz along with a few crypto casinos like roobet, bc-game etc are the only legit ones.
Hi there,
Man, what could be better feedback than that? :)
Thank you so much for the kind words!
I went over terms and conditions of the deposit bonus that I had carefully chosen.
When my deposit was received and all was good to bitstarz, the casino showed that it was received which I thought was great! I knew exactly what it was that I just purchased and was very much informed that everything was in place and ready to play!
Wrong. Nothing that I was shown and told about had actually worked at all,I contacted support to ask what was going on,and was told that I should have contacted them after the deposit was made.
Now firstly, why would I even think of going to my account and checking, when I was clearly told what I’d receive? Plus I followed all that I had to do in order to receive that deposit bonus.
When talking to customer service It was also mentioned that ‘yes it’s meant to be automatically funded to your account not done manually by myself.
So to no fault of my own I was mislead into a purchase in which I never received and will only receive if I give them more money. I find this unfair and definitely unprofessional.
Dear Wanda,
Thank you for reviewing us here.
It appears you made a 20 dollar first deposit but didn’t receive the welcome bonus of 100%. You then gambled your 20 dollars and asked for the bonus to be added retroactively. Unfortunately we’re not able to add a bonus after the fact that you’ve lost your original deposit.
You mentioned that you weren’t aware that you didn’t get the 100% match bonus, which I’m very sorry to hear, but didn’t you notice that you started off with a 20 dollar balance instead of the 40 as you would have had if you deposited and received the 100% bonus?
Olle
Contrary to what is claimed here, there is no perfect casino. Bitstarz, however, comes very close. The range of bonuses is very good and you are treated well. The payouts are also carried out quickly without having to repeat the verification process, as is the case with many other casinos.
Boasts fast withdrawl but options offered ie withdrawl to bank card fail to process reversing funds. Chat persons or heros as they also state are more than quick to say its the customer who is at fault but they are services advertised and avail. Left feeling patronized for just wanting to withdraw a genuine small win
I have been playing at this site since November 2020. Great games and great customer service until today. I had received a $12 bonus and turned it into over $200. Happy as a clam. Played a little longer and had $150ish left. Had met wagering requirements and cashed out $100 w $$ left to play more. I was told I had to request entire balance and once paid they were closing my account. Said they aren’t required to explain and it’s their discretion. I requested an explanation but only received a note it was a management decision and final. I did get paid and account closed but did not understand why and still don’t understand. I’m glad I got paid but now leary about Bitstarz and worse yet will miss playing there. If this hadn’t happened I would give a 5 Star rating. Would feel better with an explanation. There are more than one person playing out of our household but didn’t find anywhere that it is not allowed. So still dumbfounded.
Hi Pam,
Great to hear from you.
As you pointed out, the reason for closing your account is because we do not allow multiple accounts using our welcome package and bonuses per household.
In your case it’s not just about household, but using the same device to play, and there are more than two accounts in question here. Below you can find the term from our General Terms and Conditions that points this out.
“3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed.”
Furthermore, there was a guy named Matthew who contacted us saying that your email was under his account. In other words he was logged in with his account but asked questions about yours. This Matthew is one of the guys who are playing via the same device as yours, which makes this quite evident that more people are using the same device to play, which is against the rule stated above.
Regards,
Olle
This is the first online casino I’ve signed up for that adds a bonus when you deposit without you asking for one. Then expecting you to wager 40x their bonus amount or lose your deposit. Not only did they add 1 bonus which I didnt request but 2.
Hi there,
Good to hear from you, Hope, and I appreciate you taking your time to review us :)
So, you actually have a setting on the deposit page, it’s basically a tick box. Here you select if you wish to receive a bonus on the next deposit, so you can easily select if you want one or not.
Also, when you sign up there’s a window that asks you if you want bonuses, and for subsequent deposits there’s also a drop down where you can select that you don’t want a bonus on your deposit.
If it’s the case where your missed this somehow, we totally understand, but thankfully you can just cancel the bonus before you play and no harm is done :)
Olle
Great casino, Great bonus. I made my bonus back on slots, which was refreshing and rare! Most safest site to deposit your bitcoins for gambling purposes.
Hi Hugo!
Thank you so much for your awesome feedback :)
Hope you land a big win with us!
Olle
It’s scary enough to use bitcoin but if you’re gambling with it on top then you wanna make sure it’s fair and safe. For me Bitstarz is the best Bitcoin casino out there. Simple to use, fair and friendly to its players and half the bs you´ll get at many other casinos. Especially when it comes to withdrawals.
Hi there,
Thank you so much for making our day over here at BitStarz :)
Wish you all the best and good luck at the tables,
Olle
By far the best experience I had at an online casino. I´ve been playing there for a while and for the first time in my 10 year gambling carreer I didn´t have the feeling of being somehow tricked into anything. Yes, it´s an online casino with all its pros and cons and yes, you will have to play by the rules as everywhere else. But Bitstars is somehow always on your side. I´m pretty sure this pays out even more in their favour but gives the player a nicer experience. That´s how it should be. Also, it seems to be a site where even a player´s minor mishap can be forgiven. Unlike other sites where they immediately swing the T&C hammer and flat-out close your account for the slightest misdemeanour.
They are generous with freebies and withdrawals work as they should. Couldn´t expect more.
Hi Cosmo,
Wow, thank you so much for the kind words :) comments like yours make us work even harder to provide
the best possible gambling experience for our players. So thank you once again.
Olle
I’m just saying, after playing at….heck, at least 10 different online casinos… Not one of of them come close to Bitstarz, except 7bitcasino, but they only come closer than all the others. I’m convinced there isn’t another online/walk-in casino that will treat you like Bitstarz. They will have you feeling spoiled. No, you may not win your first time, then again, you might. But guaranteed you be loyal to them, and they will be loyal to you. Not to mention, their over-abundant forgiving attitude for when the player screws up. A.k.a me haha. Just talk to them in a polite, nonchalant manner. It goes a long way. I <3 Bitstarz.One time I got mad at bitstarz, then I realized that it was because I had been winning for a week straight, then finally started losing. I had gotten USE to winning.
Hate to see all the negative comments when I know, from experience, bitstarz goes above and beyond to take care of their players. Literally above all others, beyond all others… don't miss out!
P.S. if you are a bonus person, you will be quite pleased with their daily generosity.
Hi there,
Thank you so much for the kind feedback :)
Olle
I play at a lot of casinos online, Bitzstarz is the best one all, the payout for me is the next day,
lots of free spins, But I just don’t like the wager so I don’t take any bones when I make my deposits. I did it once and got up to $3000 and they confiscated my funds because I bought spin over $5, so that was my fault. I will tell you it pissed me off really bad. this is the second time they did that, the first time I went to cash out and they confiscated my money trying to say I was playing on bones money but I wasn’t, so they gave it back to me after I got mad at them. that the only thing I don’t like about Bitstarz they are quick to take your money
Hi Cherry,
Thank you kindly for your feedback.
Regarding the time you bet over the allowed limit with bonus, I’m sorry that happened, but very happy that you seem pleased with BitStarz overall :)
When you say that we are “Quick to take your money” can you elaborate a bit as to what you mean there?
Olle
BitStarz is a good casino with a good payout rate and great customer service. They have good live tables and a good line up of games. I wish they had more Playtech provider games because if they did they would be the perfect casino in my opinion. They do give weekly rewards depending on play-through amount. The biggest issue I have with them is the comp rewards system they have. They give you automatic weekly spins depending on how much you played but it isn’t true when one of the reviews here stated that they give additional comp if asked. Most Casinos like Casino.com or Leovegas generally give great comp points when asked as long as you are being reasonable. On those sites if you spend 500 or so you generally get around 50 dollars so with a 20x wagering on casino.com and no wagering on leovegas of around 25 dollars. Bitstarz is great if you have bitcoin to gamble and want a quick payout thats the main reason I was drawn to bitcoin but when i hit my personal daily deposit limit of 500-1000 dollars i expect some kind of additional comp as Casino.com and Leovegas give you additional comp. The bonuses that they do give you have a very high wagering requirement. If you enjoy getting rewards from the casinos you play on there are better casinos to play on. since November I’ve deposited around 4000 dollars and even after that i have not received comp rewards from the casino. This is one of the main reasons I am considering switching back to Leovegas even though they have a slow cashout time.
Hi Sagar,
I’m sorry to hear you’re not happy with the bonuses and the wagering requirements.
When it comes to bonuses, we have so many promotions on a weekly basis. Monday Reload Bonuses, Wednesday Free Spins, Island Promotions, Friday Loyalty Bonuses, Free Spins Drops, Second Chance Spins, etc. Our opinions may differ and that’s ok, but I think we do a pretty OK job with bonuses.
As for the wagering, I also think we’re pretty much in line with the rest of the casinos out there :) 35x is not uncommon. As far as I know LeoVegas does like 30x. They may have some bonuses that have lower, but so do we. The bonuses from the Island Promos we run has only 10x :)
Olle
I have been playing for a while at Bitstarz. Normally I have no problems but the last month or so or when I am winning a bit on some games, especially Mega Moolah, I keep getting errors and then I have to log out and back in. This happens more than once in the same session. At times, it won’t allow me back in that game at all. What is up with that? This really is the only game i like to play in any casino I visit.
Hi Amber,
I’m so sorry to hear about your bad experience with Mega Moolah.
The best way to go about this is to contact our support via live chat. We’re always available, 365 days of the year, and we’re happy to help with any issues you might have with our site.
Kind Regards,
Olle
Started off winning a little bit, then lost quite a bit. They ended up giving me a Second Chance free spin bonus for my losses. Won about $10 off of it, the wager requirement was about $700 to be able to withdrawal the funds. When I cleared the wager requirement they informed me that there was a cap of $100 on “no deposit” bonuses. Which makes no sense because the only way you get the second chance free spins is if you lose what you had deposited. They took around $400 immediately out of my account and keep telling me it is a no deposit bonus. I will not be using them again. There are so many other legitimate gambling sites that honor there commitments to cash outs
Hi Cody,
Thank you so much for reviewing us.
With that said, Second Chance Spins is a No Deposit Bonus which is not an official promotion. It’s clearly stated in our terms and conditions that it comes with a max cash out. I know that it can be disappointing not to be able to cash out the full amount, but I think it’s also important to remember that if we didn’t give you this bonus, you wouldn’t be aware of it’s existence.
Thus, you’re basically getting 100 dollars for free, when we never promised anything. So you’re walking away with 100 dollars instead of 0.
Olle
BitStarz Casino send me an e-mail containing this:
“Hi there, We like you. We really do. So much that we’ve added 20 Free Spins to your account, how many of your friends do that?
How to activate your Free Spins:….Enjoy! Bitstarz Team”
Then when i was in my “Bonus” section waiting for my 20 FS. There was no one, and then in the chat with them, they only say “Sorry, it was a mistake”.
How can i trust in a Casino if there are no capable to even control their e-mails.
A big waste of time, and a suspicious thing for me.
Hi Catraska,
Thank you so much for reviewing us.
Now, we did have some issues with the system crediting free spins for players who weren’t technically eligible for them, and I’m sorry for that happening, but unfortunately, technical issues can happen in any company.
Furthermore, I see you signed up with us over 2 years ago and haven’t made any deposit yet, so you haven’t lost anything with us, as a matter of fact, you’ve gotten free spins for free previously and we never demanded any deposit from you.
So, sorry you got disappointed here, but we’re only human, just like you, and you haven’t lost a single cent.
Olle
I played with Bitstarz for couple of months. Lost $4202 in bitcoin. If you win, they hold the $. Claim you were paid by mistake. If you do play. Don’t use any bonus or free spins. They send bonuses even if you request them not to. Once you start playing. If you win. They only pay about $170 of any winnings.
Hi Bryan,
Thank you for reviewing us.
Would be great if you could let me know what happened here because you can easily set your account not to receive bonuses, and we won’t give them to you.
Some bonuses come with a max cashout, but those are bonuses given without any demand for a deposit, in other words, free bonuses. All other bonuses and your own money you’re free to withdraw as much as you want from, without any restriction.
Happy to clear up any questions you might have :)
Olle
We have been playing here for 4 months now and can’t find anything unlikeable about Bitstars. Avoid bonuses. This eliminates the biggest problem, after which one has to fulfil these bonus conditions later.
Can’t say anything else but that the selection of games is more than satisfactory and the customer support is ok. Money gets paid quickly and without problems.You cannot expect more from an online casino.
Hi Martin!
I appreciate the very kind words, and for taking time out of your presumably busy day to write and post them.
As you said, bonuses are not for everyone, hence we give people the options to claim or not to claim them, everyone’s different at the end of the day :)
Olle
Hey All!
This review is 100% based on my experience. I have been doing online gambling far enough to be called BigDog. I tried few sites before settling for one casino which is also reputable,licensed and provides instant cash out. I have been with them for approximately 4 years as a VIP. Just over a month ago I decided to give it a try at Bitstarz and I am telling you best of the best experience over all. I was able to reach VIP level in a month time ( ofcourse not that easy lol ). The perks and bonuses are amazing and astonishing. Just for example my birthday just passed on August 22nd and I emailed jokingly to my VIP account manager asking him where is my Birthday present and it was a joke on my end next thing I know after waking up I logged in to play there were 2 bonuses 1. $300 & 2. $100 and also I won some money in tournament $89 & $28 deposited already and also to mention 200 spins with $0.50 bet p/s. ( Thanks OLLE ).
I have never experienced such generosity and courtesy despite spending a much lot more at my other casino where I am also a VIP. Forget about a bonus not a single Bday wish. Apart from that I have had some big wins here and feel like the slots and tables are not tight as others and very often hit something nice which ofcourse I give it back while trying to hit even bigger lol.
I will definetely suggest and advise if any one wants to gamble and gamble responsibly Bitstarz is the place.
I can say on oath I am not affiliated nor been asked by anyone from Bitstarz but I feel so humbled by their gesture that couldn’t avoid sharing my personal experince in 2nd ever review for any product, merchant or any sites.
Hi Syed!
Wow, not always I get a shout out in a review, thanks so much for that! :)
We try to be as fair as we can, and if you play like a VIP, you get rewarded like one.
Thank you so much, very humbled by the kind review and just wanted to let you know that if you need anything, you always know where to find me :)
Olle
So far the best casino I played at. I needed support once and thought the worst when my deposit didn´t come through. But it turned out to be my bank’s fault. It is a website with some weird licence somewhere in the Caribbean which worst case might be bad news. But been playing for 2 months or so and so far so good.
Hi Jason,
Thank you so much for your review.
So, the reason we use a Curacao license is that they’re allowing us to use crypto without any restrictions, which is why we’ve gone down that route. I think when it comes to that license, it’s only as good as the practices of the casino who has it.
I’d like to think that BitStarz lives on its good reputation, and although it’s hard to make everyone happy, we’re doing our best :)
Olle
After thorough research to find out if bitstarz casino is legit and fair, I signed up and played for a while with the no deposit bonus and later for real money.
I had to learn that I am not allowed to withdraw winnings just like that. I must have wagered X times (40 or so) before I could think of cashing out. But that was not all. I am not allowed to bet amounts higher than $5 with bonus money and not all games count the same when it comes to meeting the wager requirements.
Needles to say that I did not make it. But Bitstarz was kind enough to point this out to me and simply refunded my deposit. From what I have read, at many other casinos the money is completely gone or your account deleted. Nevertheless, my winnings and my euphoria are gone.
Bitstarz Casino may be legit and all but they are no different with their terms and conditions than any other online casino. I think that Bitstarz also counts on players not reading the T&Cs before they play. It was fun anyway and customer service was friendly and helpful.
Hi there,
I’m so sorry to hear this.
But it’s important that when you play casino online, most bonuses come with a wagering requirement, and I’d like to emphasize that it’s not just BitStarz :/ so it’s important that if you don’t want to commit to that, it’s best to stay away from the bonuses.
Olle
I used the 25 free spins as a no deposit bonus at BitStarz Casino and they did not bring me anything. But since there was no real money in the game, I didn´t care. When playing for real money I had more luck and it all worked out and also got the payout quickly. What was annoying though was that I couldn’t play all the games. Supposedly because I live in Australia.
Hi Sammy!
Congratulations on the win first of all :)
Yeah, if we were in charge we’d allow players to play all games from any country in the world, but unfortunately, it’s up to the game developer what geo-locations they allow :(
I hope that despite not finding all your favorites, you found some that you like :) also, if you need help finding an equivalent of one of your favorites, let us know and we might be able to help you look :)
Olle
Tried Bitstarz after reading so many good things on the internet. I wouldn’t say it was 100% up to the hype, but even though I lost money, I didn’t feel stupid and cheated afterwards. This happened to me quite often when I put money in and was gone in the blink of an eye without knowing what just happened.
This one was fun, although luck was not on my side this time.
Hi Gerard,
I’m so sorry to hear luck wasn’t on your side, but I appreciate your understanding that we as a casino have no control over the outcome.
There’s a big misconception out there that we can control the games and the payouts, but we can in all fairness not take responsibility for losses, and very importantly, we cannot take credit for someone winning big. Neither are things we can do anything about.
That doesn’t mean we can’t be happy for someone when they win or be sympathetic when they’re not as lucky, and I appreciate you giving us a nuanced review despite luck not being on your side.
I wish you a great day and best of luck wherever you choose to play :)
Olle
World class casino with some world class wins for me this year. $2400 and 4250 were my best wins at bitstarz. Design wise quite ordinary but they pay out on the big games.
Hi Jackie!
I’m happy to hear luck has been on your side at BitStarz :)
If you have any suggestions as to how we can improve the look of the site to suit you better, I’m all ears :)
Olle
I live in Canada and after a long time of trying around I finally found a casino that I always like to go back to. Super support and an unbelievable amount of games. The fact that it is “only” licensed in Curacao doesn’t bother me at all, because the rest is as it should always be.
Hi Ledude,
Man, I love our friends in Canada :)
As for the license, the only reason we have it is that there are no issues with cryptocurrencies which is a big part of our identity and business.
I think what matters is how you act as a casino, rather than which license you have. Sure, some might argue that some licenses carry more status, but I’d like to argue is that what matters is how you operate as a company, regardless of what a piece of paper says.
I wish you all the best of luck going forward and stay safe out there :)
Olle
I play with this casino for more then 6 months and never have problems. The big plus is cyber currencies but you can also pay with other payments like with other casinos. They pay out fast and have a lot of games from many game companys. Normally I don´t like casinos from curacao because I don´t trust them but Bitstarz is really ok.
Hi there!
Thank you so much for the kind review :)
I’m really happy to hear that you gave us a shot even though you had some not so great experience with curacao licensed casinos in the past. So thank you for giving us the benefit of the doubt!
I wish you all the best of luck here at BitStarz :)
Olle
Really happy with this one. I´m primarily a slots guy which is exactly why I chose Bitstars. Also, the payout speed is like it should be. No runarounds like at other online casinos.
Hi Tommy!
Thank you kindly for the nice words :)
Fast payouts is something we take big pride in. We see no reason to try to prevent you from getting your legitimate winnings. You trust us with your deposits, so we honor that by making sure you get your money out as soon as possible too :)
I wish you a great day ahead and thank you once more for giving us such a nice review.
Olle