I deposited €400 which was marked as “discarded” in my casino account but was taken from my bank account. I have been jumping through hoops proving they have taken my money and not deposited it to my account. They refuse to properly investigate the issue and keep telling me the payments were applied when they weren’t.
I’ve been a VIP player on this site for a long time. I’ve finally had a good win and the hoops I’ve had to jump through, and I’m no closer to receiving my payout.
The verification process is ridiculous. I couldn’t upload some photos due to file size, so I screenshot those photos only to be told that screenshots weren’t good enough. So, as a VIP member, I emailed all requested documents to my VIP manager only to be told that she couldn’t upload them for me, or pass them onto the verification team as I asked.
It’s been 3 days that we have been going back and forth. And I will continue to push for them to hurry up and approve my withdrawal. Once that withdrawal is successful, I will be closing my account and never again will I even play a set of free spins they could give me, let alone make a deposit.
Rocket play is the best online casino so far for me, you get bonuses and withdraw times are not more that three days. The customer service is excellent.
This is by far one of the best casinos ive experienced . The customer service is fast friendly and reliable . The payment and withdrawal methods are fast . The variety of slots and bonuses are always suprising thank you team keep up the great work
I have $800 sitting there that’s mine to cash out. You advertise that they have 24/7 support yet I have sent numerous of emails and also tried the online chat and noones answering. And noones responded to my emails either . I just want my money. They asked me to send through my verification ID which I did, that was a few days ago and they still haven’t verified it so I can get my money out. They keep cancelling my requests to cash out instead of fixing the issue. I’ve tried contacting them again numerous of times and still heard nothing back.
Casino rocket is a joke they refuse and been giving me the runaround for over two weeks on a 600.02$ cashout telling me it’s been deposited when I proved it has not.
My second bonus was not awarded so I have contacted the live chat and they sort it out straight away. I have received the bonus and the free spins as advertised on the site. Great support!
This casino is great, I can play my must loved pokie while I can enjoy the casino colour (also my favorite).
Making my first deposit was a little of a challenge but after 3 attempts I was succeeded and since then no problems at all.
I have enjoyed extended gameplay with my deposits but still looking for my big win.
So far I recommend this casino, specially for Aussies. It has been a fun and secure place to play.
If for any reason my opinion about this casino changes I’ll can back here to rectify my recommendation.
Going to bed now, by.
Just opened an account with CasinoRocket, after my first and second deposits I have received my bonus without a problem, I will now use their weekly reload for my third deposit. Top experience so far and really great selection of games.
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9 player comments/reviews on Casino Rocket
I deposited €400 which was marked as “discarded” in my casino account but was taken from my bank account. I have been jumping through hoops proving they have taken my money and not deposited it to my account. They refuse to properly investigate the issue and keep telling me the payments were applied when they weren’t.
I’ve been a VIP player on this site for a long time. I’ve finally had a good win and the hoops I’ve had to jump through, and I’m no closer to receiving my payout.
The verification process is ridiculous. I couldn’t upload some photos due to file size, so I screenshot those photos only to be told that screenshots weren’t good enough. So, as a VIP member, I emailed all requested documents to my VIP manager only to be told that she couldn’t upload them for me, or pass them onto the verification team as I asked.
It’s been 3 days that we have been going back and forth. And I will continue to push for them to hurry up and approve my withdrawal. Once that withdrawal is successful, I will be closing my account and never again will I even play a set of free spins they could give me, let alone make a deposit.
Rocket play is the best online casino so far for me, you get bonuses and withdraw times are not more that three days. The customer service is excellent.
This is by far one of the best casinos ive experienced . The customer service is fast friendly and reliable . The payment and withdrawal methods are fast . The variety of slots and bonuses are always suprising thank you team keep up the great work
I have $800 sitting there that’s mine to cash out. You advertise that they have 24/7 support yet I have sent numerous of emails and also tried the online chat and noones answering. And noones responded to my emails either . I just want my money. They asked me to send through my verification ID which I did, that was a few days ago and they still haven’t verified it so I can get my money out. They keep cancelling my requests to cash out instead of fixing the issue. I’ve tried contacting them again numerous of times and still heard nothing back.
Casino rocket is a joke they refuse and been giving me the runaround for over two weeks on a 600.02$ cashout telling me it’s been deposited when I proved it has not.
My second bonus was not awarded so I have contacted the live chat and they sort it out straight away. I have received the bonus and the free spins as advertised on the site. Great support!
This casino is great, I can play my must loved pokie while I can enjoy the casino colour (also my favorite).
Making my first deposit was a little of a challenge but after 3 attempts I was succeeded and since then no problems at all.
I have enjoyed extended gameplay with my deposits but still looking for my big win.
So far I recommend this casino, specially for Aussies. It has been a fun and secure place to play.
If for any reason my opinion about this casino changes I’ll can back here to rectify my recommendation.
Going to bed now, by.
Jess
Just opened an account with CasinoRocket, after my first and second deposits I have received my bonus without a problem, I will now use their weekly reload for my third deposit. Top experience so far and really great selection of games.