I withdraw 765 as a check,they kept saying they recommend bank wire. Then I gave them all the documents and they keep saying it’s missing documents. So I told them just give me my check but they keep email me to send me a picture of my credit card. This been gonna on 6 weeks now. I’m done with them. But I’m getting a lawyer involved because I sent money with them,these comments will help my case,wish I would have read the reviews first.
Daniel Paden on May 4, 2020.
I tried to cash out $500 on two different occasions. Not only did the verification process make it extremely difficult to get through the support people were rude and not helpful at all. I had provided all requested verification and after 10 days of waiting I got a “withdrawal denied” email . It doesn’t matter how long you wait chances are you won’t see any return. FYI- I never even used any bonuses or codes.
Jeff on March 28, 2020.
If you plan on ever making a withdrawal, forget about it. When you try they just cancel your account. This is the chat message I got when I tried to make a withdrawal:
“We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed at our discretion as part of our policies to ensure game fairness, and to preserve the integrity of company assets and our third-party payment service providers.”
Mike on February 16, 2020.
Won over 1000, tried to collect and got the old “you have double account” then sent more proof and then nothing.
Anne on January 22, 2020.
Same thing with me I signed up got my free play and won 2300$. I corresponded with the customer service they said I had multiple accounts open and would be willing to give me a generous deposit after depositing $30 . Then they ended our conversation and put my balance back to 0. can you Believe this fraudulent casino just to get our deposit
wilson barbour on November 13, 2019.
I wish I had seen all these reviews about cool cat casino before I started playing there. it has now been months since I won , I have done everything possible with them to get my winnings , now they are saying I have to have a crypto account they will not use my bank account , really guys tired of emailing and talking to live chat.
Mary Kreager on November 4, 2019.
I am very disappointed in this casino there is no contact information he cannot reach anybody by phone they say they have 24 hour live chat but they don’t there’s nobody there if you try to talk to anyone and if you win any money you have to send them your whole life information including passport drivers license credit card information your name if they want your entire life and still you cannot get a hold of anyone and no one gets back to you other than trying to get you to deposit more money but I don’t believe you’ll ever get your winnings if you win
Paul Toth on October 2, 2019.
I have been playing this casino on and off for eight years . I have documentation from eight years ago showing same problem. With online casinos becoming more popular I thought Coolcat would fall in line with the other casinos and pay winnings after verification and their deductions. Just like most of these complaints it has been over two months since I won. I even used their ” Express payment ” They owe me $645.00. They will not respond to calls, emails, or text messages. I have “always” received payments from other casinos. The only one that has never paid me is Coolcat casinos and I have won much larger amounts. My question is why don’t they pay ?
Diane Morales on September 28, 2019.
Been waiting for a winnings of 782.00 since April 2019. Biggest run around ever back and forth given about 4 reference numbers supposedly sent my wire on 6/19 Nothing in my account. They want statements showing I didn’t get the money? Submitted. Now their not responding to any of my emails and even when I log on do not get the little chat button to chat?
dixon woloschuk on May 23, 2020.
Impossible to withdraw winnings. I also wish I would of read the reviews. I won over 6500.00 Canadian and couldnt get it! What a disappointment
Sadie on July 11, 2019.
I played and won $250, it was my first time and last time to play at cool cat casino. I cashed out on June 4th, 2019 and because it was my first cash out I was promised a “quick” withdrawal within 10-14 days….. After non stop emails back and forth with their “finance” dept who consists of one lady, the withdrawal finally reached my account on July 10th, 2019. I won $250, however, I only received $189, because I was charged a total of $61 for the wire fee! So if you win $100, after they take $61 in wire fees, you’ll receive a whopping $39 in payout
Ken trippe on May 21, 2019.
On one $1,500 at coolcat requested it withdrawal it was approved in 7 days.. I thought great.. but then the problems began they started out with saying my name didn’t match my bank account and then once that was corrected I waited several more weeks and didn’t hear nothing from them.. so then I started talking to them and chat on the website and got the runaround even further and eventually in the end they said my bank would not accept International checks.. which is totally bogus because I have deposited checks from other casinos in my bank before.
Gilbert Daniel Sigala on March 21, 2019.
I could go on about this casino about the good points and the horrible points but the only really important point to consider is if you get lucky enough to win at their casino can you cash out your winnings? And in my case the answer is no. After dumping in a couple thousand dollars in losses I got lucky and hit for a few hundred dollars on two different slots. So I decided I wanted to withdrawal $500. After making me jump through hoops and giving me a run around for a couple of weeks they just went and locked me out of my account and kept my $637. Maybe it was a mistake but I can get no response from them after 4 days of trying. So if being able to get your money back is important to you, you might want to gamble elsewhere.
Maryjane Iverson on March 7, 2019.
They said a wire was sent to me on2/22/19, still waiting.
Lotawana Sue Brown on February 27, 2019.
Yes I requested a payout on 11/14/18 and it was approved, but after over a month was told my bank all of a sudden was no longer on approved list. I checked 02/26/19, today, and they said for me to change banks told them if they could just put the money back onto my account. hope this helps others have a good year ahead.
Sick of the run around on December 5, 2017.
Have been waiting for a payment since June, escalated and re-escalation numerous times, between Cool Cat and their sister site Royal Ace I am waiting on approximately 10,000., they had no problem taking my money immediately though.
BobESocks on November 2, 2017.
I was playing on line at the
Cool Cat Casino just a few days ago and ended that I had won $167,000.00. I completed all the necessary paperwork and submitted it to customer support. They sent back a reference number and a note that it would be reviewed and I would hear something within a two day business period of time. I sent back another email when those few days were gone and got another reference number assigned and two days before I could hear something. I am now on my 4th reference number and still another two days. Is this considered delaying the facts or do they not want to pay out what I won? I am anxious of course but now I’m wondering what kind of outfit this is and if I will ever see any of this money. I played on a 350% on my deposit of 200.00 with no cash out limit.
Midnighttoker on November 21, 2017.
I have had the same issue I have been trying to get my documents processed since august and have been talking to customer support at least three times a week. It has never taken this long before.
Albert Rowan on August 31, 2017.
I withdrew $295 on July 2nd and have not received it yet (8/31/17) then I withdrew $900.00 on July 14th, again no money as of 8/31/17. I do chats 4-5 a week without results.
Syreeta Edington on August 26, 2017.
I had made a deposit and won $2000 + dollars. Next thing you know i have a zero balance. They tell me they didnt receive the deposit on their end, however i have receipts. How is this acceptable.
SHELLY BOWLING on August 6, 2017.
I won a jackpot Feb. 2017 at Cool Cat Casino. I won $5000. I am waiting on my final payment of $1250. Their phone support is zero. Their live chat doesn’t know anything! My payment has been escalated a bunch of times. I am now into 6 months and can not get them to pay me my final payment. Every payment I got from this casino has been a hassle. I have to hound them for every dime.. now my Vip status has been reduced. Which I don’t care becauce I will never deposit here again.
Jeff Polom on July 25, 2017.
My withdrawal request was approved in early May, after three weeks of submitting paperwork multiple times. My payment has been “escalated” three times with the finance department. I still have received nothing. One payout of $2250. That’s it.
Nick Colaric on July 15, 2017.
Over 3 months ago I finally won! Great news, or so I thought. Well before my withdrawl I submitted all paperwork and information needed to withdrawl if I ever won. I was notified 1 1/2 weeks later they had no paperwork. I re-submitted all necessary all paper work, drivers license, copy of any or all credit cards used, electric bill, and bank statement, authorization form. After another moth of endless calls and e mails, I have heard it all. Never received paperwork, paperwork incomplete, I faxed and e mailed no less than 8 times all my information. Finally, over six weeks ago I was approved for a much lower amount than I was due as I was playing only on my money, used no bonus, or special code, just deposited my money. I was due 1,800.00 and I’m getting (1,204.00)supposedly. So the whole process has been over 3 months and I refuse to play. I have deposited thousands of dollars, which comes out of my account in 2 seconds, but to not get what you are entitled to is a discrace. Worst experience ever. I have been given the run around long enough. What a horrible way to do a customer you call a VIP. And they say 24/7 customer support??? That’s a joke it always goes to a voice mail.
Terrance Smith on June 11, 2017.
I chatted with an agent at coolcat/planet 7 was told that my money was in finance office. She told me it may take a few more months but i will get paid. Funny it took them only a few seconds to take my money…
Terrance C Smith on April 28, 2017.
Won about $300. Dollars on April 15th, the requested verification documents which I sent. I also sent several emails of which I got a reply , they assigned a ticket number and would respond within 24 hours ….which they never did.
Chatted with an agent he told me that I sent documents to the wrong email address, it was the address that was on the verification form. So I re-sent 3 times…
I doubt I will ever see my winnings I’m just thankful that I did not have to invest a lot of money to find this out. Stay away from this casino instead try Lincoln , Slots Capital , winaday or Slot land they always pay and pay quickly.
Heidi on April 5, 2017.
I’m very concerned now whether I will ever get my money after reading everyone’s comments here. I did a withdrawal on 3/23 for just under $1,000 and it is still sitting in pending status. I contacted them yesterday to ask why it had not been processed and was still sitting in my account and they told me it was because they were missing paperwork. They told me that they sent me an email several days before, but I have not ever received an email from them. So the agent confirmed the additional paperwork I needed to provide in order to “approve and process” my withdrawal so I supplied it. It’s several days later and I still have not even received an acknowledgement that they have received the paperwork and when I try to use the live chat, nobody answers. This is ridiculous and I am concerned if they are going to disappear off the map before I get my money. Four months and up to process withdrawals is completely unacceptable and the communication and customer service are awful. I will never play there again.
daniel glover on April 25, 2017.
U will get it sooner or later there just very slow :( hang in there
Laura M on March 16, 2018.
I just requested a withdrawal, Daniel, on 3/13/18. Maybe they changed the payment system. I wasn’t asked to submit any paperwork, the casino just stated, “Withdrawal accepted, you will receive a check in the mail”. I figure it’ll get to me between the 17-25th. I’ll see how that goes. How long did yours take?
Sean Seits on March 11, 2017.
Been waiting since late Nov for my withdrawal requests, which had to be split into 4 since the limit is 2500 per. After sending all documentation 6 different times since given the run around of send it here, oh send it to this email, oh no send it here since we moved, etc… Have been told it’s been escalated between 15-30 times now, which you’ll learn they’ll apply to each department – so review dept escalations, oh then it moves to finance which is a black hole and will stahl unless you get it escalated, oh and then processing department, and so on. The most recent line was that everything is now delayed due to their CFO having a heart attack since they are sooooo busy paying out money. Nearing 5 months now, and have to chase them down 2-3x each week and have a list of 18 names that I’ve been through.
Jill on March 25, 2017.
I have been waiting on two withdrawal requests (total $4000) since August 2016. I contact them twice a week – most of the time I don’t get a reply or response of any kind. At one point they had me re-do all my authorization paperwork again – to no avail. Still waiting and still getting no response. I had been a member for many years and payouts were prompt and hassle-free. Clearly something has changed!
gloria davis on April 28, 2017.
Have you received your money yet? I am not really worried about my withdrawal as I
am getting the same run around
Janice Nesbit on June 26, 2017.
I have been trying to get my payouts since March 2017, been getting stonewalled also…. been expedited numerous times to their processor. fun games but don’t expect to actually receive winnings. I found another site and won and had the funds within 2 months.
chuck trollinger on March 7, 2017.
I agree, I won $800 and requested withdrawal in October 2016, still waiting. Same old run around waiting on processor , and its been escalated several times.
Norman A. Blowers on February 27, 2017.
I’ve played at CoolCat for years and received payouts with no problem until this last one – I was approved for a withdrawal of $2169 on Jan 4th and have been trying to find anyone who could tell me where it is. I’ve been told, 3 times now, that it was escalated (whatever that means) and it finally was on 2/7, after the chat operator told me that I hadn’t been told more than once, I’ve been told it was in the “final stages” of processing several times when it had, apparently, not gone anywhere. I was recently told, very bluntly, that it would only be paid out by check even though it’s been by wire for a long time. Today I was told it would be re-escalated and “should” go to the processor shortly.
regina jenks on February 24, 2017.
Waiting for $1100 pay out since feb 2 sent all paper work did play through , the only email I can get from them is the automated a customer service rep will contact you within 1 business day . Still no contact.
regina on April 14, 2017.
4/13 received email from processing stating documents complete after sending 3x , no word on payout.
regina on April 29, 2017.
Still nothing Ive emailed several times no one ever comes to chat or answers phone , I don’t even get the auto email reply most of the time now.
kay on February 22, 2017.
Had a withdrawal approved 24th DEC 2016 for $1442 and $150, escalated JAN 13 Still no money? Same thing happened a year ago and it took over two months to get paid. Gave them another try because I like their games but now again…no payout for almost two months. If you play here expect to wait for your payout. Want quick payout try Slots LV or Ignition Casino. One week payout max.
kay on April 9, 2017.
Finally got my payout on April6th from DEC 24th. They still owe me $150.
Miserable trying to get paid on February 20, 2017.
I have been playing and have two pending withdrawals – have been waiting since dec 27th and keep telling me it is coming – wire is choice bc supposed to be fast.
The REAL gamble here is whether you will ever get what you win… thus , why play here
Guy Riley on February 13, 2017.
I received a check in mid December for over $1000. It was a hassle to receive and a headache of emails and chats and such. I then played several thousand dollars and I won over $2000, basically breaking even. Never received a check even though it was supposedly escalated. It has now been over 2 months.Now you cant even get in touch with them.
Linda Smith on February 6, 2017.
I too cashed out $1000 and $400 on the same day .This was Nov.14th 2016 faxed all documents was approved on Nov.15th 2016 and yet to get anything .Have faxed them numerous times and yet to get anything.
Nate truax on January 9, 2017.
I signed up with a promised 1,000% bonus and when I deposited $35, guess what I got.. $35. When I wrote an email to them to ask why, I received an email back stating that I would be granted a $50 chip on the house for my inconvenience. No 1,000% bonus, but I was willing to take it. What other choices did I have? I promptly entered the bonus code and the site said that my account was excluded from the free $50 chip promotion. Tried calling got nothing. Emailed several times and always got the same response with the same tracking number.
Espen Hæhre on December 30, 2016.
First and only place I won a nice amount while playing for free. :)
Cindy Hoagland on December 1, 2016.
August of this year i hit for 9 grand and guess what…havent seen a dime…all the info they requested was sent 5 times..approval was granted..and still nothing…i bothered them so much that they banned me from playing on all sites.
Jody on January 14, 2017.
I was sent a email saying that my VIP status was upgraded and that I would receive faster payouts. Well I requested a $1000 withdrawal on November 30th and still haven’t received anything. They keep telling me that FedEx hasn’t sent out a tracking number for it yet but everyone knows that as soon as FedEx receives something it gets a tracking number. So after telling me this lie so many times they finally tell me that the processing center that they send the money to reaches a limit and can only process so much money at a time, then they have to wait before they can process more. So i asked them why would they tell me i would get faster payouts if they can’t even guarantee that because of their processing center and of course they had no answer for that.
Mandy Patchin on April 6, 2017.
Did you get your money yet?
David Giambastiani on November 8, 2016.
I won around $3000,00 on cool cat, requested a withdrawl and it was taking so long i canceled it and played some more after it was down to 1000 i decided to withdraw and not let them take it all back. They were 15 days just to approve it the another two weeks to pay, WELLthats if your information is correct (banking) I was asked no less than FOUR times for my info three times it was correct,
The fourth tim i switched the swift code N3 instead of 3N and it failed .
now they sy they have to start the process all over again.. its amazing how transparent they are. DONT patronize this casino unless your appetite includes frustration and angst. i will update if and when the cough up.
Mandy Patchin on April 6, 2017.
Did you ever get this?
Amy on October 27, 2016.
I have been waiting since August 18 for my check of just $250.00 from cool cat. I have called and tried live chat, both no one answers. I finally got a response from email saying I would hear back from a representative within 1 business day. They even gave me a reference number. I waited 10 days before emailing them back and immediately I got the same response with the same reference number. I don’t think there is anybody there!!
Jill on November 12, 2016.
I too have been waiting months for two separate withdrawal requests. I have emailed multiple times – one semi-literate response saying that I would hear back within 7 days – that was a month and half ago.
Used to be a good casino – years ago – now I won’t ever go back.
John Mason on October 22, 2016.
Hello. All of the sites this company owns seem to be shut down. No chat, no telephone answer. Been waiting 3 months for withdrawal. Looks like they pulled the plug for now.
Diane Arndt on October 16, 2016.
Coolcat Casino is the most honest casino I’ve played at. It takes awhile to get paid. But I got the 2,200.00 I won and check was good. Diane
louis on November 11, 2016.
Hey did you really get paid?
J. PATTERSON on October 7, 2016.
I’m still waiting for $1115.00 and it’s been almost 2 monthes..emailed with wondering why so long when terms and conditions say total 25 days for everything…no response back…quick to take your money but monthes to get your winnings..this is the 2nd time I’ve waited this long..will be looking someplace else to have fun..
Diane Arndt on October 16, 2016.
Gave them another month you will get it. I did. Diane
Matthew Ceddia on September 10, 2016.
Has anyone been able to cashout at coolcat on these 1 x playthrough deals??
it looks like they dont pay…. who can confirm ??
mittins on September 18, 2016.
I got paid it took three and a half weeks But i did get my $3,000
mm on October 6, 2016.
i’ve been waiting 2 months, and nothing. cant even get a fed ex tracking number
dd on November 16, 2016.
I’ve been waiting since August, with numerous Live Chats, emails, and calls (basically listening to music), except once I got thru, but it was Sunday morning and of course nothing could be done, but I was told the matter will be “escalated” which means nothing because I still haven’t received my $$$.
Georgia Bostwick on August 17, 2016.
I loved playing at Cool Cat. Was my favorite. They don’t have a problem taking my deposits. I tried to withdrawal $1500.00. Sent all the documentation they asked for and, was denied. So I spent a few days spending it. Low and behold I get an email after they see I spent it telling me I could have the money. Now I’m not allowed to even play there or their sister sites.
Be fair on August 14, 2016.
I have been waiting almost 3 months for 315.00 $ I won 500 but they have to deduct the bonus so that leaves me with $315 however they told me that I deposited another deposit using a different bonus and had a few dollars more than I was supposed to therefore they deducted $340 from the 500 that they owed me!! Makes no sense!! When you send a live chat they talk to you for about five minutes and then that’s it they ignore you and don’t respond to any more of your questions.
Sharon Lindsay on August 4, 2016.
I requested a payout of $2,000 on June 23, 2016 via bank wire which, according to Cool Cat’s own websit, states this is the fastest way. I supplied all the required documents and they confirmed receipt of such documents. My payout was reviewed and authorized and I have still not received it.
I was told it had been sent to a third party for distribution since they were not a bank. It has been way too long! This was my first online casino and I loved it….. until now!
Jeff O'Neil on July 26, 2016.
i really love playing at cool cat. im new to online gaming and ive played at a handful of casinos and this is my favorite so far. payouts are quick, support staff is really helfpul especially for a new person, and i really love the game selection. i highly reco!!
383 player comments/reviews on Cool Cat Casino
I withdraw 765 as a check,they kept saying they recommend bank wire. Then I gave them all the documents and they keep saying it’s missing documents. So I told them just give me my check but they keep email me to send me a picture of my credit card. This been gonna on 6 weeks now. I’m done with them. But I’m getting a lawyer involved because I sent money with them,these comments will help my case,wish I would have read the reviews first.
I tried to cash out $500 on two different occasions. Not only did the verification process make it extremely difficult to get through the support people were rude and not helpful at all. I had provided all requested verification and after 10 days of waiting I got a “withdrawal denied” email . It doesn’t matter how long you wait chances are you won’t see any return. FYI- I never even used any bonuses or codes.
If you plan on ever making a withdrawal, forget about it. When you try they just cancel your account. This is the chat message I got when I tried to make a withdrawal:
“We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed at our discretion as part of our policies to ensure game fairness, and to preserve the integrity of company assets and our third-party payment service providers.”
Won over 1000, tried to collect and got the old “you have double account” then sent more proof and then nothing.
Same thing with me I signed up got my free play and won 2300$. I corresponded with the customer service they said I had multiple accounts open and would be willing to give me a generous deposit after depositing $30 . Then they ended our conversation and put my balance back to 0. can you Believe this fraudulent casino just to get our deposit
I wish I had seen all these reviews about cool cat casino before I started playing there. it has now been months since I won , I have done everything possible with them to get my winnings , now they are saying I have to have a crypto account they will not use my bank account , really guys tired of emailing and talking to live chat.
I am very disappointed in this casino there is no contact information he cannot reach anybody by phone they say they have 24 hour live chat but they don’t there’s nobody there if you try to talk to anyone and if you win any money you have to send them your whole life information including passport drivers license credit card information your name if they want your entire life and still you cannot get a hold of anyone and no one gets back to you other than trying to get you to deposit more money but I don’t believe you’ll ever get your winnings if you win
I have been playing this casino on and off for eight years . I have documentation from eight years ago showing same problem. With online casinos becoming more popular I thought Coolcat would fall in line with the other casinos and pay winnings after verification and their deductions. Just like most of these complaints it has been over two months since I won. I even used their ” Express payment ” They owe me $645.00. They will not respond to calls, emails, or text messages. I have “always” received payments from other casinos. The only one that has never paid me is Coolcat casinos and I have won much larger amounts. My question is why don’t they pay ?
Been waiting for a winnings of 782.00 since April 2019. Biggest run around ever back and forth given about 4 reference numbers supposedly sent my wire on 6/19 Nothing in my account. They want statements showing I didn’t get the money? Submitted. Now their not responding to any of my emails and even when I log on do not get the little chat button to chat?
Impossible to withdraw winnings. I also wish I would of read the reviews. I won over 6500.00 Canadian and couldnt get it! What a disappointment
I played and won $250, it was my first time and last time to play at cool cat casino. I cashed out on June 4th, 2019 and because it was my first cash out I was promised a “quick” withdrawal within 10-14 days….. After non stop emails back and forth with their “finance” dept who consists of one lady, the withdrawal finally reached my account on July 10th, 2019. I won $250, however, I only received $189, because I was charged a total of $61 for the wire fee! So if you win $100, after they take $61 in wire fees, you’ll receive a whopping $39 in payout
On one $1,500 at coolcat requested it withdrawal it was approved in 7 days.. I thought great.. but then the problems began they started out with saying my name didn’t match my bank account and then once that was corrected I waited several more weeks and didn’t hear nothing from them.. so then I started talking to them and chat on the website and got the runaround even further and eventually in the end they said my bank would not accept International checks.. which is totally bogus because I have deposited checks from other casinos in my bank before.
I could go on about this casino about the good points and the horrible points but the only really important point to consider is if you get lucky enough to win at their casino can you cash out your winnings? And in my case the answer is no. After dumping in a couple thousand dollars in losses I got lucky and hit for a few hundred dollars on two different slots. So I decided I wanted to withdrawal $500. After making me jump through hoops and giving me a run around for a couple of weeks they just went and locked me out of my account and kept my $637. Maybe it was a mistake but I can get no response from them after 4 days of trying. So if being able to get your money back is important to you, you might want to gamble elsewhere.
They said a wire was sent to me on2/22/19, still waiting.
Yes I requested a payout on 11/14/18 and it was approved, but after over a month was told my bank all of a sudden was no longer on approved list. I checked 02/26/19, today, and they said for me to change banks told them if they could just put the money back onto my account. hope this helps others have a good year ahead.
Have been waiting for a payment since June, escalated and re-escalation numerous times, between Cool Cat and their sister site Royal Ace I am waiting on approximately 10,000., they had no problem taking my money immediately though.
I was playing on line at the
Cool Cat Casino just a few days ago and ended that I had won $167,000.00. I completed all the necessary paperwork and submitted it to customer support. They sent back a reference number and a note that it would be reviewed and I would hear something within a two day business period of time. I sent back another email when those few days were gone and got another reference number assigned and two days before I could hear something. I am now on my 4th reference number and still another two days. Is this considered delaying the facts or do they not want to pay out what I won? I am anxious of course but now I’m wondering what kind of outfit this is and if I will ever see any of this money. I played on a 350% on my deposit of 200.00 with no cash out limit.
I have had the same issue I have been trying to get my documents processed since august and have been talking to customer support at least three times a week. It has never taken this long before.
I withdrew $295 on July 2nd and have not received it yet (8/31/17) then I withdrew $900.00 on July 14th, again no money as of 8/31/17. I do chats 4-5 a week without results.
I had made a deposit and won $2000 + dollars. Next thing you know i have a zero balance. They tell me they didnt receive the deposit on their end, however i have receipts. How is this acceptable.
I won a jackpot Feb. 2017 at Cool Cat Casino. I won $5000. I am waiting on my final payment of $1250. Their phone support is zero. Their live chat doesn’t know anything! My payment has been escalated a bunch of times. I am now into 6 months and can not get them to pay me my final payment. Every payment I got from this casino has been a hassle. I have to hound them for every dime.. now my Vip status has been reduced. Which I don’t care becauce I will never deposit here again.
My withdrawal request was approved in early May, after three weeks of submitting paperwork multiple times. My payment has been “escalated” three times with the finance department. I still have received nothing. One payout of $2250. That’s it.
Over 3 months ago I finally won! Great news, or so I thought. Well before my withdrawl I submitted all paperwork and information needed to withdrawl if I ever won. I was notified 1 1/2 weeks later they had no paperwork. I re-submitted all necessary all paper work, drivers license, copy of any or all credit cards used, electric bill, and bank statement, authorization form. After another moth of endless calls and e mails, I have heard it all. Never received paperwork, paperwork incomplete, I faxed and e mailed no less than 8 times all my information. Finally, over six weeks ago I was approved for a much lower amount than I was due as I was playing only on my money, used no bonus, or special code, just deposited my money. I was due 1,800.00 and I’m getting (1,204.00)supposedly. So the whole process has been over 3 months and I refuse to play. I have deposited thousands of dollars, which comes out of my account in 2 seconds, but to not get what you are entitled to is a discrace. Worst experience ever. I have been given the run around long enough. What a horrible way to do a customer you call a VIP. And they say 24/7 customer support??? That’s a joke it always goes to a voice mail.
I chatted with an agent at coolcat/planet 7 was told that my money was in finance office. She told me it may take a few more months but i will get paid. Funny it took them only a few seconds to take my money…
Won about $300. Dollars on April 15th, the requested verification documents which I sent. I also sent several emails of which I got a reply , they assigned a ticket number and would respond within 24 hours ….which they never did.
Chatted with an agent he told me that I sent documents to the wrong email address, it was the address that was on the verification form. So I re-sent 3 times…
I doubt I will ever see my winnings I’m just thankful that I did not have to invest a lot of money to find this out. Stay away from this casino instead try Lincoln , Slots Capital , winaday or Slot land they always pay and pay quickly.
I’m very concerned now whether I will ever get my money after reading everyone’s comments here. I did a withdrawal on 3/23 for just under $1,000 and it is still sitting in pending status. I contacted them yesterday to ask why it had not been processed and was still sitting in my account and they told me it was because they were missing paperwork. They told me that they sent me an email several days before, but I have not ever received an email from them. So the agent confirmed the additional paperwork I needed to provide in order to “approve and process” my withdrawal so I supplied it. It’s several days later and I still have not even received an acknowledgement that they have received the paperwork and when I try to use the live chat, nobody answers. This is ridiculous and I am concerned if they are going to disappear off the map before I get my money. Four months and up to process withdrawals is completely unacceptable and the communication and customer service are awful. I will never play there again.
U will get it sooner or later there just very slow :( hang in there
I just requested a withdrawal, Daniel, on 3/13/18. Maybe they changed the payment system. I wasn’t asked to submit any paperwork, the casino just stated, “Withdrawal accepted, you will receive a check in the mail”. I figure it’ll get to me between the 17-25th. I’ll see how that goes. How long did yours take?
Been waiting since late Nov for my withdrawal requests, which had to be split into 4 since the limit is 2500 per. After sending all documentation 6 different times since given the run around of send it here, oh send it to this email, oh no send it here since we moved, etc… Have been told it’s been escalated between 15-30 times now, which you’ll learn they’ll apply to each department – so review dept escalations, oh then it moves to finance which is a black hole and will stahl unless you get it escalated, oh and then processing department, and so on. The most recent line was that everything is now delayed due to their CFO having a heart attack since they are sooooo busy paying out money. Nearing 5 months now, and have to chase them down 2-3x each week and have a list of 18 names that I’ve been through.
I have been waiting on two withdrawal requests (total $4000) since August 2016. I contact them twice a week – most of the time I don’t get a reply or response of any kind. At one point they had me re-do all my authorization paperwork again – to no avail. Still waiting and still getting no response. I had been a member for many years and payouts were prompt and hassle-free. Clearly something has changed!
Have you received your money yet? I am not really worried about my withdrawal as I
am getting the same run around
I have been trying to get my payouts since March 2017, been getting stonewalled also…. been expedited numerous times to their processor. fun games but don’t expect to actually receive winnings. I found another site and won and had the funds within 2 months.
I agree, I won $800 and requested withdrawal in October 2016, still waiting. Same old run around waiting on processor , and its been escalated several times.
I’ve played at CoolCat for years and received payouts with no problem until this last one – I was approved for a withdrawal of $2169 on Jan 4th and have been trying to find anyone who could tell me where it is. I’ve been told, 3 times now, that it was escalated (whatever that means) and it finally was on 2/7, after the chat operator told me that I hadn’t been told more than once, I’ve been told it was in the “final stages” of processing several times when it had, apparently, not gone anywhere. I was recently told, very bluntly, that it would only be paid out by check even though it’s been by wire for a long time. Today I was told it would be re-escalated and “should” go to the processor shortly.
Waiting for $1100 pay out since feb 2 sent all paper work did play through , the only email I can get from them is the automated a customer service rep will contact you within 1 business day . Still no contact.
4/13 received email from processing stating documents complete after sending 3x , no word on payout.
Still nothing Ive emailed several times no one ever comes to chat or answers phone , I don’t even get the auto email reply most of the time now.
Had a withdrawal approved 24th DEC 2016 for $1442 and $150, escalated JAN 13 Still no money? Same thing happened a year ago and it took over two months to get paid. Gave them another try because I like their games but now again…no payout for almost two months. If you play here expect to wait for your payout. Want quick payout try Slots LV or Ignition Casino. One week payout max.
Finally got my payout on April6th from DEC 24th. They still owe me $150.
I have been playing and have two pending withdrawals – have been waiting since dec 27th and keep telling me it is coming – wire is choice bc supposed to be fast.
The REAL gamble here is whether you will ever get what you win… thus , why play here
I received a check in mid December for over $1000. It was a hassle to receive and a headache of emails and chats and such. I then played several thousand dollars and I won over $2000, basically breaking even. Never received a check even though it was supposedly escalated. It has now been over 2 months.Now you cant even get in touch with them.
I too cashed out $1000 and $400 on the same day .This was Nov.14th 2016 faxed all documents was approved on Nov.15th 2016 and yet to get anything .Have faxed them numerous times and yet to get anything.
I signed up with a promised 1,000% bonus and when I deposited $35, guess what I got.. $35. When I wrote an email to them to ask why, I received an email back stating that I would be granted a $50 chip on the house for my inconvenience. No 1,000% bonus, but I was willing to take it. What other choices did I have? I promptly entered the bonus code and the site said that my account was excluded from the free $50 chip promotion. Tried calling got nothing. Emailed several times and always got the same response with the same tracking number.
First and only place I won a nice amount while playing for free. :)
August of this year i hit for 9 grand and guess what…havent seen a dime…all the info they requested was sent 5 times..approval was granted..and still nothing…i bothered them so much that they banned me from playing on all sites.
I was sent a email saying that my VIP status was upgraded and that I would receive faster payouts. Well I requested a $1000 withdrawal on November 30th and still haven’t received anything. They keep telling me that FedEx hasn’t sent out a tracking number for it yet but everyone knows that as soon as FedEx receives something it gets a tracking number. So after telling me this lie so many times they finally tell me that the processing center that they send the money to reaches a limit and can only process so much money at a time, then they have to wait before they can process more. So i asked them why would they tell me i would get faster payouts if they can’t even guarantee that because of their processing center and of course they had no answer for that.
Did you get your money yet?
I won around $3000,00 on cool cat, requested a withdrawl and it was taking so long i canceled it and played some more after it was down to 1000 i decided to withdraw and not let them take it all back. They were 15 days just to approve it the another two weeks to pay, WELLthats if your information is correct (banking) I was asked no less than FOUR times for my info three times it was correct,
The fourth tim i switched the swift code N3 instead of 3N and it failed .
now they sy they have to start the process all over again.. its amazing how transparent they are. DONT patronize this casino unless your appetite includes frustration and angst. i will update if and when the cough up.
Did you ever get this?
I have been waiting since August 18 for my check of just $250.00 from cool cat. I have called and tried live chat, both no one answers. I finally got a response from email saying I would hear back from a representative within 1 business day. They even gave me a reference number. I waited 10 days before emailing them back and immediately I got the same response with the same reference number. I don’t think there is anybody there!!
I too have been waiting months for two separate withdrawal requests. I have emailed multiple times – one semi-literate response saying that I would hear back within 7 days – that was a month and half ago.
Used to be a good casino – years ago – now I won’t ever go back.
Hello. All of the sites this company owns seem to be shut down. No chat, no telephone answer. Been waiting 3 months for withdrawal. Looks like they pulled the plug for now.
Coolcat Casino is the most honest casino I’ve played at. It takes awhile to get paid. But I got the 2,200.00 I won and check was good. Diane
Hey did you really get paid?
I’m still waiting for $1115.00 and it’s been almost 2 monthes..emailed with wondering why so long when terms and conditions say total 25 days for everything…no response back…quick to take your money but monthes to get your winnings..this is the 2nd time I’ve waited this long..will be looking someplace else to have fun..
Gave them another month you will get it. I did. Diane
Has anyone been able to cashout at coolcat on these 1 x playthrough deals??
it looks like they dont pay…. who can confirm ??
I got paid it took three and a half weeks But i did get my $3,000
i’ve been waiting 2 months, and nothing. cant even get a fed ex tracking number
I’ve been waiting since August, with numerous Live Chats, emails, and calls (basically listening to music), except once I got thru, but it was Sunday morning and of course nothing could be done, but I was told the matter will be “escalated” which means nothing because I still haven’t received my $$$.
I loved playing at Cool Cat. Was my favorite. They don’t have a problem taking my deposits. I tried to withdrawal $1500.00. Sent all the documentation they asked for and, was denied. So I spent a few days spending it. Low and behold I get an email after they see I spent it telling me I could have the money. Now I’m not allowed to even play there or their sister sites.
I have been waiting almost 3 months for 315.00 $ I won 500 but they have to deduct the bonus so that leaves me with $315 however they told me that I deposited another deposit using a different bonus and had a few dollars more than I was supposed to therefore they deducted $340 from the 500 that they owed me!! Makes no sense!! When you send a live chat they talk to you for about five minutes and then that’s it they ignore you and don’t respond to any more of your questions.
I requested a payout of $2,000 on June 23, 2016 via bank wire which, according to Cool Cat’s own websit, states this is the fastest way. I supplied all the required documents and they confirmed receipt of such documents. My payout was reviewed and authorized and I have still not received it.
I was told it had been sent to a third party for distribution since they were not a bank. It has been way too long! This was my first online casino and I loved it….. until now!
i really love playing at cool cat. im new to online gaming and ive played at a handful of casinos and this is my favorite so far. payouts are quick, support staff is really helfpul especially for a new person, and i really love the game selection. i highly reco!!