Cool Cat Casino Player comments

I have played at both Cool Cat and Prism and I have never had a problem with the payouts or the bonuses. I have requested payputs several times and received them in a timely manner.

COOL CAT & PALACE OF CHANCE CASINOS NOT PAYING WITHDRAWALS. I WION $700 @ CC & $875 @ POC / WITHDRAWALS APPROVED 6-8-10 AS OF 7-10-10 NO CHECK. I CHARGED BACK QUICK TENDER AFTER 3 WEEK BATTLE. POC CLOSED MY ACCOUNT & EMELIA IN CREDIT & COOL CAT KEEPS TELLING ME SHE SENT CHECK OVERNIGHT 7-01-10 NO TRACKING INFO SHE IS LIEING AND THEY ARE CROOKS…THE NO PLAY THRU/ NO RES BONUSES ARE A CON

your comment
I won a video jackpot at Cool Cat, in spring 2010, and decided to withdraw $ 20,000.00. I had approximately $ 3000.00 "left over" and still wanted to try new games. I then played a few hands of Texas Hold em and 3 card poker. I was then told i forfeited my $ 20,000.00 because i used cash bonus to play the card games. I explained thet i already made a withdraw request for the 20,000 and was playing with the extras, which had nothing to do with the slots. They totally cancelled out my monies,. What a ripoff!!! i warn anyone who wants to play at Cool Cat that they will rip you off. I have played many casinos, and never had this happen!

Been waiting 2 monthes for my withdrawal was told that it was approved 1 month ago get the same runnaround at the casino and they always reffer me to the payment poccessing but you never get any response from them . During this time there are 6 players that I know that are not playing at coolcat casino waiting on thiswaiting on this to be done That alone would tell me they are destroyng there owen casino as we play every day. want a real casino to play try Jackpot Capitol I have won and been payed in ten days there every time

I think since we all are going through this process we should step up and do something about it. I would like to get a group of us together and start a lawsuit. We are rightfully owed our money but Cool Cat thinks we are all idiots and keeps us waiting. If anyone is interested in doing this please email me at scarfacekilla1379@yahoo.com

i have you all beat. i have talked to everyone that works there as well as e-mailed over 100 times. i have been waiting for 1500 since dec.17th and they haven't even started my withdrwal process. it started at 5000. after 5 months i have recieved 3500 but yet to recieve the rest. i contact them at least 3 times a week and asm always told the beginning of next week. i will update you if i recieve the rest.

hi, any one still waiting for his money , just email Steve@gamblingwages.com and he will get it sorted, i promiss, i withdrawn my self 100$ in the 28th of jan 10 and was still waiting until i contacted him by email. in 2 days he sent me details about moneygram transfer. and i got the money. i live in belfast my self. in uk. just email him and give him ur user name in the casino , he will come back to u and u will be really satisfied .

been playing at cool cat for a while and have yet to been paid on a withdralwal request. I recently won and made another request for a withdrawal. well, it's been a few weeks and nada. I tried to log on today to check and guess what…my username or password are invalid…what?? DON'T PLAY at Cool Cat!!!

your comment On Jan. 17, 2010 I made a hit for $3,000.00, and on Jan. 25th I faxed them all the required cocumentation.Promises, promises, and promises. I have been promised a payment on at least two different occasions, which is now denied by Raymiond. He now acknowledges that $1,500.00 has been appro0ved, but that I should keep e-mailing them.It is now over two (2) months and I have yet to see anything.
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COOL CAT CASINO WITHDRAWAL CUSTOMERS,,,,,,,,,DO NOT GIVE UP. today i finally got paid from cool cat $1000 the total amount that was my withdrawl. How did I do it you might ask…well I will tell you. Persistence, bitching, griping, threatening, screaming ,indulating them with calls,emails, threatening that you will report them to real time gaming commission. I tried it all. Got the same story not approved yet maybe next week, 4-19 business days, accting dept backlog. If any of this sounds familiar to you and you have documentation to prove that you are owed the money do not givce up. Contact
Steve@gamblingwages.com. He works on your behalf (FREE) contacting certain casinos in attempts to get withdrawls through the system. It took literally one and a half weeks after I sent my first email to him that I received my money. He is a very smart and knowledgable guy and evidently has some clout at some casinos-Cool Cat, Cirrus and a few others of which I am not sure. What do you have to lose…it is free just send him an email and tell him your details. COOL CAT did pay me and I played there not knowing their past reputation. I know how frustrating it is to finally win and then not being able to collect. I wish you all the best. Hope this notice helps some of you get your money.

well here it is 3/18 guess what still no transfer of winnings, now I am told that your transfers go to several banks before it gets to your account, no where is this posted on the site, and no where on the site are fees posted, also, I have over 17 chats, where all the csr's have been rude in one way or another Sophie says Raymond is new and does not know all the rules, Raymond says that is not true, managers watch your chats as I have had them pop in when the csr is at a loss for words.. then the manager tries to explain what an excellent casino they have and have been in business for many years blah..blah.. promises to get right on the situation and then it's back to the same old stories and the process starts all over again. Can't we report this casino? I swear they have a written script they follow, just to keep you on the hook. I have pleaded and be waiting and asked and done everything then I am told first you get approved, then 4-10 days to go to the processing dept,then 4-12 days to get processed, then 4-12 days to go into the queue to be paid then 4-10 or 12 days to be sent out, then to the different banks because of the laws of the state, yeah, I have never waited this long for a withdraw from anywhere else the longest was 5 days. Max, this is why US players have problems with these casinos and I hope somewhere someone gets involved and gets these guys closed. anyone wanting to see the chats can ask me.

Brian again… requested my withdrawal on feb 11th, it's now march 15th and whadayaknow guys….not even approved yet. 2 weeks in a row i was told for sure it would be done that friday or the following monday. I copied and pasted the message the following monday and asked y it had not been done… this time they told me there was a glitch in the system…another excuse about us government laws…another excuse about priority to depositing customers etc. it is for sure a scam so we will see if they ever even approve the check which i doubt…but i guess i'll update in another couple weeks which i'm predicting nothing will be done

After hearing all these comments and criticism I confess that I was afraid of cool cat casino, i Recently I opened an account with this casino and i received one free chip $400.. after playing and meet all requirements I won $ 380… i send requested documents and is now completing 10 days and have not received any response..
will I go through the same problems??

sorrymy inglish,, is very bad .. i am brazilian

hugs :)
carla

yThere is hope out there for all you gamblers who have gotten the total run around from Cool Cat as I too have won and waited and talked to just about everyone including the elusive Sophie. You can contact Steve@gamblingwages.com and email him your details. He tries to intercede for you to the casinos such as Cool Cat, Cirrus, and VIP. Good Luck everyone

I hit a Jack pot at Cool Cat on 2/23/2010 sent in all my docs and they dont even respond. My withdrawl was for $2400.00 USD. I've sent numerous e-mails with no response….I will keep you posted if i ever see my money!!! I think I mad a big mistake!!

I requested a USD $1,000 withdrawal on 22 Jan 2010, and a further 2 withdrawls on 11 Feb 2010. I received an email acknowledging my bank details for a wire transfer and was told there were delays and that my withdrawal would be processed by 17 Feb. Nothing arrived. I sent an email on 18 Feb and have no response whatsoever. I contacted support 25 Feb and was told the withdrawals dept were not working Thurs and Friday and to contact them Monday which I intend to do. I would have thought that if they were so behind with their processing they would put extra resource into it rather than the opposite. This is the first time I have had the run around from any online casino. After reading other comments, I am feeling even more nervous.

your comment: I to have been given the run around bye, Brian, Rachel ,Henry, Raymond, you name them I have chatted with them all. Was told to send all required info. I got the couldn't read, we need, slam and finally after 8 faxes, was told I was approved this started 2/12 now it is 2/15 was hoping to reveive the 2200.00 I won for dgtrs. 16 bd, and last funeral expenses as my mom past in Oct, I guess we get what we deserve, I will also be checking reviews before I play another online casino, I pray I do get this money, I really needed it when I was told I have it.

your commentCool Cat is a very shady casino. I cashed out almost 16K in July 2009 and the've paid out slowly in pretty small increments. I contact them almost daily and hear the same BS about processors and all the other jive. They do pay….slowly and with great expense to the players. $65 a pop. They aren't the fastest to pay but keep hammering them and expect to get dinged every time you get a payout. Best to avoid them if you have high blood pressure.

I have contacted Cool Cat Casino almost everday since January 25th, 2010 concerning my $1000 withdrawal. After playing there for several years and depositing this was the first time I successfully won and did not cancel my withdrawal. It took me literally one week for them to accept all my documents. They couldn't read this one or that one so I had to keep resending them by fax or scan over and over at least 3 times. This was finally achieved on Feb 1, 2010 so here it is Feb 12, 2010 and I contacted them yet again today about my withdrawal and was told by Henry that it wold be yet another week because they are behind in processing…big surprise according to all the online reports I am now reading I do not expect to get my money. When I asked the agent Henry, Eric, David, etc if I would get paid they all said 'YES" please be patient. What a joke. They offer big bonus chips but after you playthrough and if you are lucky enough to have any winnings you will never ever get it. Just the runaround. It is tooo bad because I like playing there and the games you get to play but the bottom line is they rip people off.especially US citizens who are stupid enough to give them their money. I only lost $100 which is my loss but if I can warn ANYONE ELSE please DO NOT DEPOSIT AT THIS CASINO. Try to play at the Microgaming Casinos that are online and that DO PAY ON YOUR WITHDRAWALS.

I won money playing at CoolCat casino. They said the withdrawal was approved and now they say it was not. How was anyone successful at getting there money from this casino would love some tips
thanks

Looks like Coolcat's litterboxis full of crap.I've been waiting since 11/27/2009 all my "DOCS" were approved 11/29/2009 after winnning $8000 I requested 2 "OVERNIGHT EXPRESS CHECKS"becasue the max is 5g one for $5000 another for $3000 since then I reversed the $3000 in a good faith thinking that one check would be easier for them to process. Lilly has been nothing but a pain in the ass and a liar. Now she says the aproval dept is delayed. Classic. So now I wait and after reading these posts I don't know what more I can do? If anybody has an idea please feel free to e-mail me. ithertz832@yahoo.com

2 months and still counting. I now have 8 withdrawals pending. Does anyone know if they are regulated by anyone. I am going to put a stop on all my payments to them this month. They owe me thousands. A bunch of bull

this site is a scam. I have 5 withdrawals that have not been honored for a long period of time including one that is over a month overdue. This site is a joke

My problem is a bit different than those I am seeing here. I am a compulsive gambler who has willingly barred myself through the lottery committee from all and any gambling venues within the state of PA. I have requested at least five times over the span of 2 years or more, to have my phone number and email removed from the computers etc. at Cool Cat Casino. The first 2 times went fairly well but were ineffective. Having spoken now to three different people within the past 4 months and having them get increasingly rude – including one "Mr Gould" who said I just shouldn't gamble, I am very frustrated. I can't get a name or number for anyone truly in management who can make them stop telemarketing my number with their computers and I refuse to change my phone number. Can anyone help me with a name and/or number of someone who can effectively get me out of their system?? Thanks so much for any help.

GUESS WHAT : I got my money today from coolcat, after threats of running ads on aol and msn I got my money in about a week. Im ending my play and conversations with coolcat, hope you all get your money. Keep after them daily as I did, Good Luck

UPDATE– I have had a good reply from players who want to take out ads on how bad coolcat casino is and how they rip off players, we only need about 5 more people who are willing to help out, we want to get these ads up on aol and msn asap. CONTACT BIGD0000@AOL.COM

Wow, I am experiencing the same exact problems with this casino. Amazing! I am soooo frustrated with them. Deposited $75.00 a week later requested a withdrawal of $1250.00. After all the waiting periods and finally having my withdrawal approved, I am still waiting. I keep getting all the same responses as I've read here, blaming the US Gov't laws, etc. What can we do to get paid? This is flat out bullshit! Like someone else posted, fraud! I call, email, and IM them every single day! We all need to continue doing this. Pass the word to NEVER play on this site…EVER!

What can be done with these types of casino's are they licensed with anyone.How can all players be warned not to play with these jerks, there must be a way to shut them down.

This "casino" is definitely a scam. My experiences are very simoilar to all other comments.Deposited initially $150 around April 2009.Played the required play through and hit 3xRoyal flush =$3000.They allowed me in theory to withdraw $1000.After I made the withdrawal request I deposited an additional $200.3 weeks later they notified me that my withdrawal was approved.They than proceeded to eliminate the "new" $200 !I am now involved with the now familiar game of emailing, calling etc. to try to get my $1000 winnings.I encourage everybody who reads this to at least inform your debit/credit card company about this casino.I know that online gambling is no longer legal in the US. That does not justify fraud.

Well after being so happy winning $700 from my no deposit bonus and playing through as stated in terms and conditions. I requested to withdraw using Click2Pay and waited. Nothing from site so got onto livehelp. Very rude individual named Steven said that there is no way I can withdraw the money as it was a bonus and then ranted about how the sites rules were final. I explained I half expected this response after reading other reviews online about the casino. He was not happy and proceeded to remove the $700 from my account so that I could not even cancel check out and play with it??
Coolcat is not the name that sprung to mind, more like RudeCat. Total rip off, misleading, obstructive, and down right rude.
Totally different to the person who speaks to you when you deposit or send in authorisation details..
STAY AWAY FROM THIS SITE – IT IS A SCAM RUN BY SCAMMERS. CANT BELIEVE THEY ARE STILL RUNNING. Dave Matthews

Just won $1000 dollars on coolcat and was buzzing. Withdrawn $700 which is pending approval. After reading all your comments I am totally deflated – guess i'll fight like the rest of you and see what happens.. Just in the middle of sending in authentication details but even thats been a nightmare – link to form is broken..
Signed up for click2pay to try and make things smoother – but we'll see..
Will keep you up to date..

DAV UK

I suggest that they fine tune their rules! Their casino is misrepresenting not only me, but anyone who plays and/or cashes out.

Being cautious about bonus money as I am, I verified the Rule with their on line host that their play through amount was $1250.00. I asked if I played through the 1250.00, the balance beyond that amount is mine to choose to either play or cash out. The reply was “that's correct”. I made the $1250.00 plus over $1000.00 but I cashed out (or attempted to) $850.00 in cash.

I sent my paperwork out on March 13, 2009 as requested. I received a message 2 days days later stating my identification was not clear and I thereby resent the information and the following day they said they received the information and a file had been opened.

On several occasions I checked the status of my withdraw on line and I always was rerouted to the Internet stating my questions have been submitted and someone will get in touch with me within 24 hours. That was a joke. It took about 5 days for just 1 response out of 15 submissions.

I then get a message stating that there was a problem with the processing to the United States and it should be cleared up very soon. I never heard of that kind of problem unless the casino was under some type of investigation. OK, so I was being nice and gave them a few days to respond. I get no responses and once again there is never anyone on line when I want to speak to someone and their 24 hours is far from 24 hours, basically that means don't contact us because we will not reply. They violated their own Rule (the famous 24 hour Rule)!! Their rules don't apply to anyone unless it is to benefit their casino.

I then get a message on March 27, 2009 that my transfer will be early the next week. By Wednesday of the following week I started checking to see what was up. I FINALLY get a reply on April 2, 2009 stating that they will wire the money sometime the following week and it mentioned that according to my bonus of $50.00, I was only entitled to $50.00. That was not the original rule as stated earlier in this letter.

I then went to the on line live rep and finally spoke to someone for the first time in almost 3 weeks. I mentioned briefly what was going on and they told me to hold on and never came back to the chat session. I logged in again and they told me to hang on again. She finally came back and said I was in violation (please give me a break) of the terms of the bonus because I played a game that was not allowed which was poker. If someone is not allowed to play certain games with the bonus then why isn't it blocked when customers log in to that game? I know for a fact other casinos have a pop up to advise them that the customer is not entitled to play that game when the customer attempt to log in to a game that is not allowed. She said since this was a violation, (which I know their casino looked through my play history with a fine tooth comb to find a violation so they did not have to pay) she was going to reset the amount back to $50.00 and strike my wire transfer of $850.00 off the books. I had $850.00 waiting to be transferred! They stole this money from me.

I advised this women not to do that until I spoke to the withdraws person the next day, but she ignored my request and erased it. She said the withdraws department approved it. How amazing. I was told that the withdraws department is only there during the day between 8 and 5 EST. This was about 9 PM PST (midnight EST).

Their casino never intended on paying out the money. When I know my play through was finished and the amount I decided to cash out was $850.00.

I live in Las Vegas and we run a genuine & honest ship here. No beating around the bush here. In this town, Cool Cats procedures and practices would not last 24 hours without one of the big bosses stepping in and straightening them out. Here the customer is number ONE. It's either you are in or you best ship out and fast!

I don't need on line gambling, I can go anywhere here and gamble. But my curiosity for the on line casinos had me investigating and playing them. The customer service here to our gamblers is of great importance. Too bad they couldn't get advise from a few casinos owners that didn't survive here.

I was told not to play their casino by my friends and now I know I should have listen to them.

I am not the loser, Cool Cats Casino will so be the big loser here. It will catch up to them. I would love to be a fly on the wall in their office. Or better yet strong arm them to get into their casino books!

Good Luck in getting your money and don't stop fighting for what's yours! When you are ready for some real gambling and fun, come to Vegas, you are always welcomed here…

I have been playing at cool cat for about six months and have deposited at least 20K a month. When I finally decided to withdraw some winnings (10K) I received in about 6 weeks ($7500). On December 7th, I won 45K but was told that since it was with insurance loss bonus the most I could collect would be 15K. Furthermore the rules state that VIP Double Diamond players are entitled to 10K per week withdrawls. After almost one month I was approved for only 5K, which I still have not received. I have not been given an explanation as to why the remaining 10K has not been sent._

I would not recommend at all due to the way the payout. Should I receive my winnings I will gladly advise.

BOTTOM LINE: STAY AWAY UNTIL THEY GET WITHDRAWALS IN THEIR BUSINESS PLAN

RTG slot casinos in general seem to have tremendous problems with payouts. This applies at least the ones that have the highest bonuses (Prism, Cool Cat, Party City), others such as Rushmore and Club World, I'm not sure about, never had a payout opportunity with them.

As I've read with other posters and I agree, they have no problems at all with taking money. I have gotten a payout from Cool Cat, but it has taken 30-45 days, and their excuse as always 'having trouble with payment processor'. I thought I would give them one more try, and that was a mistake. I like another recent player, have an outstanding withdrawal that is almost 2 months old. I'm now getting ignored by the withdrawal department, or told every time that I'm "in the queue", or it'll be a few more days.

This is a pitiful excuse for a casino if they continue to treat customers this way. Until you see some happy withdrawal customers, I HIGHLY SUGGEST STAYING AWAY.

BEWARE, BEWARE, Appears to be a SCAM, I was contacted by "JANELL" in Promotions who offered me an "No Strings Attached" bonus. The only catch was that the Bonus was not Cashable, just the Money deposited and won over the amount of bonus. I actually won about $300 over the bonus amount, requested an withdrawal, waited and they would not process my withdrawal request or answer my messages regarding request. In fact the only way to get someone to talk to you is to inquire about an Deposit…LOL Feel free to contact me if you want to hear the full story on these SCAM artists!

PLEASE HELP ME!! On Oct 1, 2008 I won a random jackpot using $900 and NO bonuses or FREE chips. They made me fax my paperwork to them 10 times to 3 different fax numbers. I received my first payment of $1,150 LAST WEEK, and another payment of $1,150 on Friday Nov.28th. They mentioned NOTHING about a $100 "processing fee" on each trans- action. To even receive these 2 amounts I had to file disputes with RTG (which is worthless) complain to withdrawals and Customer Support many, many,many times and heard EVERY excuse on why they couldn't pay me. They seem to derive great pleasure in telling you that it's all in their Terms and Conditions. Some of it is, like the ridiculous payouts of $1,500-$2000 at a time over the course of eternity. I only received $1,150 each time and they said it was because of "new rules" in the gaming industry. Finally 2 weeks ago and Friday after Thanksgiving I received my first and second payouts. First of all I'm being dinged $478.00 for free bonuses and chips. I have asked for an accounting of this but I have never received it.Also,I am getting dinged $100.00 on each payout. I filed a complaint with RTG, they sent it to CoolCats, CoolCats sent them a lame excuse and told RTG that CC could take ANOTHER 10-15 BUSINESS days to send me anything. This was on Oct. 22, 2008! I looked up my dispute and the status was "solved and closed"! Who solved it? Why wasn't I involved in the process? Why even file a complaint? Then, out of the clear about 3 weeks ago I received a random email from RTG Disputes stating that I had been cleared for more payments and to contact CS for details. I forwarded the email to CS and Withdrawals and neither entity knew ANYTHING at all about this email. I'm sick of this and just want them to do the right thing which is to give me the rest of my jackpot in one final payment AT LEAST A FEW WEEKS BEFORE CHRISTMAS!!!!I have waited long enough, shed ALOT of tears and made up many excuses to family and friends on why I wasn't getting paid. I was very excited and patient after I won the jackpot but now I am forlorn and sooo disappointed. How can they continue to get away with this? The one cudo I will give them is that Josh from Withdrawals does return my emails once in a while. CS has also been understanding (right) and not rude but again, they are worthless. My family had the worst year of our lives this year. I finally thought that something went right for us. It is so disheartening to hear every excuse on why they can't give me my money (including the US economy!)instead of JUST DOING IT!!!!!! Pleas help me get the rest of my money in time for Christmas shopping so that my family, especially my kids, can have something decent to look forward to. Thanks in advance for any help you can give me. I emailed GoneGambling over a month ago but heard no response. I have not gone on a wild rampage of blogging negative things about CoolCats and I have tried to be as polite as I can under these circumstances. Best, Terry Lehenbauer 707-438-0582 (USA)

this casino is awful. don't play it, they make it easy to deposit and impossible to withdraw. This is one of the most crooked sites out there and I can't belive it's still up and running….jerks

after cashing in a free 50 dollar chip at cool cat casino i went on to plat black jack.. i played their required play through amount and ended up winning 262 dollars,,,, that was 3 weeks ago… i´m still trying to get my money,,,,, i´m not expecting my money as they will not even reply to my emails,,,,, i´m afraid this site is rather poor in the paying up department,,,,, but they will do all they can to assist you with deposits,,,, funny that,,,,,

This Casino does not respond to e-mails. You have to fight them for every penny you win. I used Click2pay since the last time I won it took 3 months and payments coming in small amounts and freuent phone calls. This time I won $200 and figured using ctp would make the pay out easir. WRONG! they still have not paid me and will not respond to e-mails. Fun games but not a good casino if you want your winnings

I am also a "winner" at Cool Cat Casino. I dont even know why my withdrawal was denied and my winnings were taken, because I have talked to three casino-hosts with three different reasons. I withdrew about 2000$ and in my "account history" it said "withdrawal approved!". But after 14 days, I asked their live customer support about it, they told me it was declined. Wish I had read this page prior to depositing to this "STAY AWAY FROM!"-casino.

Very slow payers, manager very poor, always blames the casino’s problems on player. I have wager for years with them with never any problems, however, with new manager Victoria, beware.

your comment A very shakey casino.I’ve experienced the same on winnings, beware!
Always an excuse why they can’t pay you.

I am so glad others have had such success with this casino. I have had a great deal of difficulty getting my winnings.
I won over $5,000 dollars. When I went to withdraw I was informed that with the bonus I had taken, I was only eligible for $1000, but that this time they would give me $2,000. This was June 20th. Today is July 14th and to-date I have not had my funds wired to me as I requested. I had all info to them that they needed by the next day. First Accounting had to do paperwork, then they wired the money to the wrong Routing number, last week they wired the funds to the wrong person. I was promised that today would be the day the the money would be wired. It’s not here.