yes my payout check finally arrived today as scheduled. my total winnings of $840.00 from only a deposit of 35.00. cool cat is a great casino they treated me very fair and the staff very polite and always responed to my emails and questions that i had during my withdrawl process, they can take up tp 6 weeks to actually get your payout. if you treat them kind and be patient you will get your money thank you cool cat very happy indeed
DesRae L Strome on July 11, 2012.
I won 2500 June 6th of 2012, I was skeptical at first whether or not I would get paid, the process was slow and I had to be really patient, but they did pay me:) I received a check for 2383 less the 117 that I used from the bonus, but that was ok… they did pay! I was lucky enough to win another jackpot for 3090 the end of june, and that payment is still pending. I can only hope that I receive payment for that one also, so at this point I have nothing but good things to say about coolcat…… I will keep you updated if anything changes. Good Luck all!!
janet on July 6, 2012.
this is a warning to those who trust their credit cards to cool cats when you deposit , thhey with hold an outoutstanding balance but charge the amount you placed wich can leae you with many non sufficiet funds in your acct..for example you deposit 30.00 they withhold between $197.00 to $282.00 like if you are reserving a room in a hotel kinda thing.
Sassybug54 on June 18, 2012.
I have played in the group of casinos associated with Cool Cat and I have had nothing but positive responds from them. The payouts are slow at times, but I always get a reply back (usually the same day). Understanding the bonuses and the requirements is the key to getting your winnings.
David Clark on June 18, 2012.
They let you win big time on their bonus, however when you attempt to cash some of it in, they have a hundred different reasons you can not. Every time you prove they are wrong, they just move on to the next reason, prove them wrong, and so on, and so on, and so on.
And you can bet REAL money if you put your money in the cage you will lose it before your coffee is cold.
Truly scammers, thieves and scum bags of the highest order
Kathi on June 4, 2012.
I won 550 dollars playing slots using one of there bonus coupons . that didnt have a limite on how much you can with draw. well i put in my request well here is what there live help told me .
Olga: Thank you for the information, how may I assist you?
KATHI66: i want to know what this means ? and am i getting my withdrawl5/22/2012 2:16:12 PM Manager Withdrawal Approved! ($550.00) 5/22/2012 2:16:12 PM Manager Withdrawal Requested ($550.00)
Olga: Thank you, Kindly bear with me while I check your request.
KATHI66: ok
Olga: That means that the balance was removed by the manager due to consecutive free bonuses which is not allowed.
KATHI66: you got to be kidding me .
KATHI66: your casino is a fucking rip off .
why do they give out free slot bonuses if you can not even get the winnings . and where does it say that in the rules ?
I really needed that money too they just rip people off . i sent in my paper work they wanted . and my bank account info and copy of my credit card and id . so what they can keep the money that i won . i even had made a deposit to them.
i want my 550 dollars . .
Steven S. on May 19, 2012.
Wanted to let everyone know that I requested 2 payouts on the same day (Tuesday, April 24th 2012) and got the tracking number today and schedule delivery is no later than May 21st. If you are patient and treat their customer service people how you would expect to be treated then you will get paid. Thanks to Dan and the staff at Cool Cat. The second payment is scheduled for pickup at logistics center this friday with a delivery of next wed/thur.
Lisa on May 3, 2012.
Yeah! Awesome! Check came today , $1,500.00 it was 2 separte withdrawals from 3/23 and 3/25.It was off hold on 4/3/2012 which was a 7 day wait for my paperwork.then on 4/18 it went to be processed and because of week long Holy week there it took a little longer..Check was printed on 4/24/2012 had on my door yesterday 4/26/2012…So with a week off for there Holy week 4/5/ 2012 to 4/11/2012 it was 19 days total.. just put check in bank….Thank you Tom! And I am sorry to all the support I was angry with.I will know next time which I hope is soon to withdraw again to have a little more patience.It just seemed like forever from March 25/2012 till today April27th 2012…So whoever reads this believe they do pay as long as you read the bonus terms…So CoolCat your Awesome!!!!!!!!!! Thanks looking forward to withdrawing again.. Brattcat
Tasha Burnett on May 3, 2012.
After reading several comments on the internet concerning Cool Cat Casino, I am becoming very worried that I will not recieve the payout that I requested on 4/21/12! I will try to make the story as short a possible without leaving out important details. On 4/20/12, I made a $35 dollar deposit to my account without using coupons/promo codes. I eventually won approx. $4000 dollars. Atfer canceling my withdrawal request a few times in order to keep playing, I made my final payout request for $4000 dollars on 4/21/2 @ approx. 1130pm. In the meantime, I decided to play slots and I made a total of 6 deposits, using coupons. I didn't win anything, but still had a payout pending od $4000 dollars. Payout requests take 7-10 days to be approved and today is day 7 and I haven't hear anything yet. My concern is, after reading several postings, it seems that this casino will not pay you ANYTHING if you continue to play using coupons while you have a payout pending!!!! WTF…..how is this right? I DID NOT win the money using the casino's money, so why would I not be entitled to money I won using my own funds? If they take the money I received using coupons, I still don't think that is right, but I could deal with that better than them STEALING all of my winnings. Like I said, this is just day 7, but I inticipate a problem soon from Cool Cat Casino. If they steal my money, I will blast them all over the net and NEVER play there again. I'm sure I have lost more than I won, lol!
Patsy Sorrell on April 19, 2012.
You absoutley can not win at this casino. They sucker you in for the first few times. Then they change the rules and if you deposit 200 dollars you have to wager 30000 dollars. I know that i was stupid to allow this. I thought my luck would change,,,I will never play on this site again. There are some good online casinos, Just have to be careful……
Nika simmons on April 19, 2012.
I think that this website is a ripoff. I played my money fair and square and won and it has been over a month and have yet to recieve my money back that I won. eash time I call i get a differnet response and I am quite irritated. i want the money that I won on this site and want it now. Now they say it will be 10-15 days from the date that it was approved and it took 15 days or more to get it approved to begin with. then i requested overnight payment and that is apparently not an option and unfortunately they are not able to remove it from the website.
ripjrd on April 4, 2012.
Made deposit, with bonus code. My banking account is now frozen, and I have no answers why; except I was told to reboot my computer! I wish I never opened this door because: the betting/winning ratio is horrendous, and the live chat person I dealt with seemed air headed! I had the fun sucked out of this experience due to how crazy the amount you bet is 18 times more than the winning "bet" amount, and then the live chat person who seemed to lazy or tired to read and follow the chat conversation. Now I have to wait two hours in order to call my bank, and then the BBB because it is not normal for a banking account to seize after making a "purchase", unless they suspect fraud!!! I will never be back, nor will I recommend to family or friends, but maybe someone who needs to be screwed with in a way these online casinos seem to enjoy to. AND YES DAMN NEAR ALL ONLINE CASINOS HAVE THE SAME COMPLAINTS AND PROBLEMS, so it does not matter which one is highly recommended because when it comes down to us "no body's" we will always play the role of the victim and will always find something wrong to complain about. We are the idiots who play, who in turn have to deal with the idiots replying to us in the live chat; so I guess in a way it is a win-win after all.
crispin11 on March 2, 2012.
Hi Gamers !
I'm very frustated about the stories that have been written here !
My experience with the group is good ! Think the most here should better read the t+c before playing.
You have to wait up to 4 weeks for your money, that's right, but I think, they offer the best bonuses of all !!!
By the way, if you work in a job you have to wait for your money 4 weeks as well !! :-)
Greets from Down Under
Marko
chase10 on March 2, 2012.
Total crap casino. I was lured in with their bonuses. I have deposited over $600 in this casino and used the toocool200 bonus. It says no rules apply so I assumed that is exactly as it meant. I then made a withdrawal for $1,750 only to have it taken from my account stating a manager withdrew it and my account was completely closed. I tried contacting Cindy at her email address but she never responded. Refund my original deposits, send me my original withdrawal or I will find a way to get my money back.
cking1020 on February 12, 2012.
Stay away. This casino is a cheat. I had won $700 and it had been approved and now they are saying that I played other games (after playthrough) and it nullified the winnings. Total Fraud. Don't waste your time and money!
suzette arredondo on January 27, 2012.
i played on this casino years ago, and won thousands of dollars, it does take a while but i did get it. i stopped playing on this site because they were banned from a forum i belong to, but the ones they recommend are not really that good. i'll be going back to cool cat tonight
jason miller on January 25, 2012.
this site is a fraud i cashed out 500.00 i had 700.00 plus so i cashed 500.00 out to leave the rest in to cover the bonus plus extra and they said i played the wrong games when i talked to online support and they said i could play all games with that code. its BULLSHIT and i am still takin this further. im done talking to coolcat ill get my money but ill go thru someone else to get it from them.
moondancer3200 on December 19, 2011.
i won 2000 dollars last month at your casino I won it fair and square played through my bonus and you guys have not sent me my money. I think you guys are crooks that should be banned. I want my damn money and I want it now. I was approved on Dec 1 it is now Dec 16 and i won this money the last month waited your 7 to 10 business days to get my withdraw approved, then you guys told me 7 to 10 days to send it out it is the 11th day and still not sent. You know I am pissed. I am not some little pee on you can screw over.
rob on December 1, 2011.
Well so much for COOLCAT responding.Of course they know they were wrong.They will never say they were.
Cindy @ gwages was contacted in regards to the $9000 they should have paid.There were no response.So look guys/gals best off taking your gaming elsewhere,and check the reviews,and other casinos operating with the "vertual" group."nothing you can do about it" seems to be there best when it comes to there players.They get your money,and even if you win a jackpot they will find a way not to pay.Dont find out the hard way,stay away.
robert on November 23, 2011.
COOLCAT will never change.They still owe my friend $9000.00 for a $10,000 withdraw,which they offered $1000 or "nothing" this casino hurt him,and took away trust in all online casinos from his friends, family and the thousands who read his story posted on all the reviews,and facebook.Not one of these people will not even deposit one cent in any casino,as a result of COOLCATS unfair tacticts to ovoid paying honest depositors.This casino should be banned from the net.
Lee B on November 21, 2011.
Coolcat Casino?? not SOcoolcat more like, just had a my winnings conviscated after 2 days of having fun on the site and had played through my welcom bonus and set up my account with all the requested information and had my withdraw accepted only to find out the whole lot had been conviscated and declined, i spoke to live chat to see why if they had declined it then surely the withdraw amount would be credited back to my account…. but apparaently not, they said i will not receive my money back because i won it on bonus terms… what a waste of time and energy. they told me deposit again and they will give me more bonus credits, what a bloody cheak !! how on earth could i trust them ?? i would advise UK players to stay well clear and come to think of it im now living in paranoia as they have my identidy on theyre systems. not a trust worthy site. avoid them like plague
Michael Williamson on November 7, 2011.
Wow I am glad I decided to review on line casinos. Cool Cat is one of the most reviewed on here but they are ALL negative. Anyone have any suggestions on the best online casino to play with?
vicki on October 27, 2011.
Oh yes, I did get my pay out that was suppose to be $200 and ended up with $110. I have not asked why, I don't care anymore. This casino is not a place I plan to visit as I too was denied a no play through coupon code. I have deleted them from my computer and told them to please quit calling me with their bonuses, especially since I am no longer able to use them. Here again is the response I got on the no play through coupon bonus
"No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website"
I will say Cindy was very gracious in helping me get my $ but it did take to the very day in their time frame that they say.
chessy on October 25, 2011.
Xena. If you want your message to have any impact then you should provide a mail address so the casino can contact you. Obviuosly CC is responsive to comments every now and then.
Xena55 on October 25, 2011.
Cool Cat casino cheats and I have deleted them and their affliates (Cirrus, VIP Lounge, Prism, Virtual, Slot of Vegas) from my computer. I won $600 on a bonus code that had no play through requirement. They denied my request for a withdrawal. Cool Cat does not honor promises on coupons.
Carol on October 8, 2011.
I am still waiting on a withdrawl of $310.00 from Cool Cat since September 6th. They finally gave me a routing number for my check today. It was the first time I had won anything there. I wasn't going to ever play there again but I received a coupon so since my check was coming I thought I'd give them another try. When I tried to cash the coupon it told me to contact customer service. So I did and this is the repley that I received.
OUR CHAT!!
Lena: Thanks for confirming the information.
Lena: How may I assist you?
cspope: Why can't I redeem this coupon TOOCOOL200?
Lena: Please bear with me for a moment
cspope: Ok
Lena: I'm sorry, what happens is that management finds that you no longer need the no play no max bonuses in order to win. Since these type of bonuses are only to enhance playing and to help you win, and since you are winning you do no longer need them. However, I can offer you:
Lena: 400% Match
Lena: All Allowed Games
Lena: 30X Playthrough
Lena: (60X for Blackjack
Lena: & Video Poker)
Lena: 10X Max Cash-Out
Lena: Redeem: CS400
Lena: Dep. $10 or More
Lena: (Redeem Unlimited Times)
Lena: Is there anything else that I can help you with?
I didn't repley after that I was too mad!! I think that stinks!!
vicki lunt on September 25, 2011.
I asked why i could not use a no restriction bonus and here is their response to me:
"No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website"
They still have not paid me my mere $200 cash out I asked for on August 19
Anonymous on September 21, 2011.
Do not play at cool cat…..First of all they are not licensed, and they are not monitored by any gaming commission. I found that every declined transaction that i had….The funds actually came out of my checking account. Especially if you choose the express deposit option….It might say declined, but the money comes off your debit card! Believe me .
I have a whole list of declined transactions right on my bank statement. I have been complaining about this for days, and they come up with all kinds of excuses!!! Very dangerous place to play….It says play at your own risk because they are not monitored by a gaming commission.
vicki on September 18, 2011.
I asked for a mere $200 pay out on Aug 19 and am still waiting. They are sticking to their guns about the time it takes to process-what's wrong here? It has been approved but the last time i emailed them they said "it takes up to 20 days from the approval date -it has only been 11 days". Are you kidding me???? Other casinos take a matter of a few days. I certainly will be deleting this casino if they ever do pay me. I also asked for a wire transfer-it says Minimum $200 on the withdrawal screen-they told me on the phone it will be by western union or money gram because the minimum is $500 for wire transfer. Hope this gets done before I go to Reno!
Neal Maher on September 16, 2011.
Cool Cat Casino is a total fraud when it comes to withdrawals. At best, they are playing the float game with your money by delaying your withdrawal request 30 days or more and changing the rules as they go. At worst, it is a big Ponzi scheme, using new deposits to pay old withdrawals. I really am starting to believe they don'tg pay at all unless you keep buggng them.
MY ADVICE, GBO ELSEWHERE TO A CASINO THAT PROMISES SAME DAY WITHDRAWALS.
Mark Winkle on August 18, 2011.
Requested a 310 dollar payout 20th july and it has taken many many days.It staes on there withdrawal page now that payouts take 7 – 10 days from the request date well they denied the payout on the 27th july then they rerequested it just to argue that it was me even though the time of the new request was 24 seconds later. After many many on line chats to rude support staff I finally spoke to Laura who was very good and helped as much as she could. But still no payment 38 days later. I emailed Cindy and BAM money in my account the next day. I did threaten them with writting to all payment gateways to lodge a complaint about shonky dealings and they have now closed my account but I have my money and there are a lot of other casions out there to play at. Obviously they were worried about lodging complaints at the gateways no othere reason to close the account from there end. I have now requested to have all my accounts associated with their sister casnos closed. GOT MY MONEY BUT THE STRESS TOOK ALL THE ENTERTAINMENT FUN OUT OF PLAYING. DO NOT PLAY THERE. Warning to all
Roberta DiChellis on August 5, 2011.
I have to say I was a bit worried that I wouldn't receive my winnings of $2,400.00 after reading the reviews! Received check today. Yes it takes a long time (over 30 days) but Cindy Greco kept me informed of progress. It is very important to read ALL Terms and conditions before playing any casino. You can't expect unlimited earnings on a free chip! If you are going to use bonus codes read the terms. I feel secure depositing again with Cool Cat but realize it will take time to get my winnings to me.
VSHF7210 on July 18, 2011.
Well here I am again. It's been over 21 business since my withdrawal was approved and from what I can tell………….it hasn't been sent yet. Very frustrating. Again, the customer service has always been very nice to me. However the last time I asked about a status, I was sent directly to the email link. I have sent an e-mail off to Cindy at Gwages, so we will see what happens.
vic on July 18, 2011.
Oh please ABOTELHO. So what you are saying is that only illiterate people must play at this casino. Compare the complaints for this casino to the other casinos. You're the only one that can do that since you are the only who has played at this casino that can read.
ABOTELHO on July 11, 2011.
Let us start first with the idea that no one has put a gun to your heads and made you play online casino. Number two LEARN to ask questions about your bonuses!!!!! If you are not sure ASK questions…. I have been with Cool Cat for many years and I have been mad at them because of my own fault; I did NOT read clearly the bonuses RULES!!!! In the past their service was not the best, but since they have implemented the VIP program I will not play anywhere else. The VIP agents have been nothing but polite, and very efficient with me…Anything I ask they tell me the TRUTH, you cannot say the same for 99% of other casinos online! For me, Giovanni and Joe from the VIP program deserve nothing but great recommendations.
Read the rules and enjoy the casino and quit your complaining, maybe most of you need to learn to READ!!!! And again I remind you NO ONE PUT A GUN TO YOUR HEADS AND OBLIGED YOU TO GAMBLE!!!! SOME OF YOU MADE POOR CHOICES, LIVE WITH IT, Just do not blame the casino!
Best
ARB
Petar on July 7, 2011.
I tried to settle this with Cindy and CoolCat Casino, but to no avail.
I registered real money account at Cool Cat with no problem whatsoever (even though i am not supposed to be able to do that because i am from Croatia).
Several days later i received an email, on my .hr domain email (if i am not allowed to play for money or take bonuses why did they send it to me).
I supposed something has changed in their policy and went to play. I met all playthrough requirements, and their software said i can withdraw $100, so i go to cashier and applied for a withdraw. No messages there to suggest i cannot withdraw (and supposedly, you should block those who are not allowed to play, right?).
But at that time problems occured. They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play!
Even at the time i exchanged emails with Cindy Greco I was receiving more offers from CoolCat Casino!
One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play (let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now).
All i wanted is $100 i earned after THEY invited me to play and gave me promotional code.
I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it!
They screwed me for $100, but i am writing this to stop them from cheating on others. Don`t go and play in CoolCat Casino, because they will find a way to cheat.
I am sorry i had to write this, but i tried to settle it with them. $100 would not be a big prize to pay if you have people who works for you but they do not know their own rules.
Imagine the situation where someone invites you to their restaurant for a meal, telling you it`s free, but when you finish it, they say you must pay because some ancient rules apply. Never mind they invited you!
I do not like when someone takes me for a fool, and CoolCat Casino did just that. Don`t let them make you a fool too.
I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again. It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again.
CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice.
jchadburn on July 4, 2011.
The reason that it takes some time to get your money, isn't because these casinos are trying to rip people off….they aren't. They actually have good games, and awesome bonuses…you just have to be smart about the bonuses that you use, and stick to the no restriction bonus that doesn't have a playthrough amount, or a max cash out. The customer service reps can only do so much to get your money to you if you are a player in the US. It takes a while because they have to be creative regarding how they get your money back to you….thanks to the Bush administration in 2006 online gaming regulation changed that limits their options and resources for paying US players their winnings. So if you want to play, you should play expecting the additional time to get your money….and try not to blame and yell at the people who really are trying to help you out. Those poor customer service people probably get yelled at all day by us spoiled US players that are used to people giving us what we want when we want it. Anybody who has ever worked in a call center, knows how awesome it is to get yelled at all day. Imagine having a job where you actually get to give people money, instead of trying to take their money……and the people still yell at you and tell you that you are not doing your job right….when you are trying to give them money. Just a thought. We should actually be thankful that there are even online casinos that still accept US players…as there are only a handful now. I know it is hard to wait for your money, and sometimes a little scary because you aren't sure if you will get it….but try as best as you can to be patient. It may take a minute, and it may come in split amounts…..but you will get your money…..I did.
PetarC on July 4, 2011.
This casino is total scam. They sent me an email with a bonus, i followed all the rules, made the playthrough and asked for a withdrawal according to their rules ($100 even though i had over $200). I am talking to the live support and they are telling me i cannot withdraw my money, although casino software show everything is ok. The other reason, according to them, is my country. Ridiculous! So, for my deposits it is good and my withdrawals it`s not???
When i told them it was highly unprofessional, they said i should try and send authentication form to their payouts dept.
I will do that now and post any updates if they come to their (professional) senses.
Shibas on June 24, 2011.
While I have won at this casino I to was victim of the so called bonus rules. Now I pay very close attention to what it says and only play the no play through bonus's which helps keep them at bay in excuses. However no matter what you win , they take forever and many many e-mails to get any winnings at all. and win a large amount? Forget getting it that way, it will always come in split amounts. It stays in the withdrawal mode forever, I guess in hopes that as you do win and make a with drawl , you stop winning anything, so you run out of money and take you wining out. I guess I am just as dumb as anyone by continuing to play This casino when there are many you do not have to go through this with. I do like the slots at this casino tho
come on!!!!! on June 23, 2011.
Well good luck to you and I hope you get your money. I have been waiting since May 9th and I still DO NOT have any of my winnings. It is always middle of next week and the processor is behind. Are you saying the rest of this blog is lying about their bad experiences I don't think so. I talk with Damian (customer service) every day and I do not believe his stories. There used to be a women named Claudia or Cindy and when they took charge you received your money the next day. Where are they now???? I have been nice and made sure I met all of the requirements and I have deposited alot of money. They can take your money in a instant but when it come time to collect your winnings it takes months. Come on who are they kidding. They want you to give up on asking for your money and then they can take it. I only want to play fair and enjoy myself. But that does not happen at Cool Cat Casino!!!!!!!!!
VSHF7210 on June 20, 2011.
I won money and it was exactly 10 days for it to be approved. I got a personal call telling me my check was sent out by fed-ex and verifying the address. I have never had a problem with customer service. Sometimes you get back what you give out. I am always nice to them and they are in turn nice to me. I will let you know if the check doesn't come, but I think it will. I ALWAYS check to make sure that I have met all of my playthrough requirements. They are the only casino at play at and I see no reason to change that. Sorry if you all have had problems, but I haven't (yet!?). Good luck!
bigbub123 on June 18, 2011.
I have playing a Cool Cat for months and am so disappointed with it's customer service. Every time I have felt as though I have won fair and square there is always some loophole. If you get a free chip, meet th requirements and cash out..,,,the only way you can ever increase those winnings is to have the check sent to you (which takes WEEKS) Even if you win more it'll never be yours. It makes sense to me that after you meet the requirements that cash is yours..,,but not to them. I won over 90,000 and it was not until I tried to cash out that I was told the code I used didn't allow me to cash out that much. I never use coupons with that kind of a stipulation and would never have played it that high. I still insist that the bonus did not have that type of rule. Even the email that I located did not state that and it was for 1st time players…,,,,everybody knows you cannot use a first time player bonus if it is not your first time. I was then offered a settlement whic was 3 weeks agao and I haven't received that either. Now Cool Cat has placed 2500.00 back into my pending withdrawals and no one knows where that came from. I think they are anticipating me playing it back and then I get NOTHING!! All I ask is for clear, concise rules, honesty, no trickery and faster payouts. Why does it take almost a month to get payed whereas that can remove funds from your credit cards in nano minutes. I don't think I will get paid..,,,I've learned my lesson. Serious gamblers don't like games that are not featured in the casino.
sandra on June 8, 2011.
Att: Claudia or CIndy: I was just informed that Quicktender is not accepting withdrawls from any casino's I have three approved withdrawls due to me by June 20th. What will happen and how will Cool Cat pay out now. By CHeck to me????? Please advise to my e-mail address ASAP
unhappy on June 5, 2011.
DO NOT play at this casino. I have a pending withdraw request since April 11 and have not recieved a dime yet. Rude, Ignorant, and Unethical are the 3 best words to describe this casino
Bagalya on May 24, 2011.
This is an update to my post from 5/23 (actually it as submitted 3 days earlier). As of now my 600 dollar withdrawal is processed by Moneybookers. The issue is resolved! Thank you Cool Cat, thank you Cindy and Claudia!
Bagalya on May 23, 2011.
My moneybookers withdrawal of 600 dollars was ordered in the beginning of April and approved on April 11th. I still have not received it. I contacted Cool Cat chat support on several occacions, and the answer was always the same "it will paid early to mid next week". After that next week passed and I came into chat, the representative told me they are restricted by payment processor. And that again it will be paid early to mid next week.
I really hope Cindi or Claudia can help
Cmleary71 on May 18, 2011.
I requested a payout of $500 on 3/22/11. I asked for it to be processed via bank wire. On 3/28 when my payout was approved, I was told over the phone that cool cat was unable to process via bank wire and that a check was being mailed out. I was also told to expect my winnings 7-10 business days from the date the payout was approved.
I have been in contact with cool cat many, many times since the approval of my withdrawal. I have been told various things…. that it was still pending approval, that I should expect it next week then again next week etc. It is now 5/16/11 and I STILL haven't received my check. Once I finally sent two emails threatening to take legal action someone responded to me (5 days later). Apparently it was mailed out over the weekend and I was told to contact the billing department Monday or Tuesday for a tracking number. It is Monday so I contacted them only to be told that they wouldn't have my tracking number until the end of the week!!!
I am furious…. if it was really already mailed via fedex I BETTER have it before the end of the week!!
Sandra Woods on May 3, 2011.
Cindy and Claudia: I have two withdrawls coming to me (april 5th approval date) from Club Player Casino which is associtaed with Cool Cat finance Dept. I has been full 20 business days since it was apporved and they are still telling me to wait until the middle of next week. Can you look into this and help me get my money.
Melody on April 28, 2011.
It sounds really good for me, as a newbye, to find here reps of coolcat/club player/ect
They can really help us and we can play there more "confortable"
I've made a question 2 days ago, and had a early answer.
Thankx Cindy, indeed!
g.lucas on April 15, 2011.
I am updating my comment posted on 4/1. Cindy & Claudia came through for me and got me my check for $750. They responded to my emails within 24 hours and I got my check within 7 days via fedex. Thank you both!
Laura on April 15, 2011.
Cindy got me my payment took a while but i was happy to recieve it. Now that i know that they are true to send you your money i will definantly play there again.
vic on April 15, 2011.
I can't believe people are still playing at this casino after reviewing all of these comments. I don't believe any of these people who have commented they have resolved their problems. They must be employees posting comments. If you play here you will never get your winnings. What a SCAM!!!
chet on April 12, 2011.
I just won $500 with a free chip and I met the playthrough. Now they are saying that I only can get $50. WHAT A RIP OFF. They just lost a customer for sure.
mark on April 3, 2011.
don't give them your money I won 5000 after seeing a managers withdrawal approved Thought everything was fine I'll wait for the check 2 weeks go by and I email them asking what the problem was "I suggest you before start playing ask for the bonus restrictions to avoid any inconvenient" denied NOT TRUE PLEASE DON'T GIVE THEM YOU MONEY OR ANY OF THERE OTHER ONLINE CASINOS CIRRUS, COOLCAT, PRISM, VIRTUAL, PARTYCITY, CLUBPLAYER, WILD VEGAS, SLOTS OF VEGAS, VIP LOUNGE, PALACE OF CHANCE
g. lucas on April 1, 2011.
I have been playing at coolcat and won $750 which was approved on 3/11. The casino guidelines state 7-10 business days for approval and an additional 7-10 business days to receive the money once its been approved…that is a total of 20 business days. If my calculations are correct, i should have received it on the 25th. However, no check. I did the online chat thing numerous times and for some reason they all tell me 10-20 business days for approval and another 10-20 business for payout. I told them to change their online policy to state this. I don't get it….they expect us to follow the rules but they don't follow it themselves! It is now April 1st and I contacted their Acctg department earlier this week who keeps telling me every day this week that they sent it out for processing and just waiting on a tracking number…well how long does it take to get a tracking number. The last I check that it only takes minutes to fill out the shipping form and obtain a tracking number!
Laura on March 29, 2011.
I had a payout of 1138.00 approved on March 4th and it is now March 28th. Still have not recieved a check and can't get a straight answer from the casino.It is really frustrating. Love to p[lay at their casino but am wondering if i shoild continue to play there.
obriones on March 25, 2011.
Cool Cat came through with my winnings, I must say, I have to take back the comment I posted, I was just getting irritated with all the run arounds, but Cindy helped alot!!! recieved my check within days after speaking with her! Thanks Cindy! I will keep playing at Cool Cat Casino!
Mac de Jong on March 16, 2011.
I have a good experience with cool cat casino, I used a bonus code for 400 dollars free play, so Iff I lost every thing it didn't cost me a dime.. But I won a I played the bonus money free 20 x 400,- dollar.. And I requested a withdrawal , for 400 dollars, I got say , it took a little bit longer than the 10 business day's they are talking about, so I contacted Marty/Cindy ( general manager) , but in the end I got my money.. They were friendly and helpfull… I'm going to play again at Cool Cat Casino …
John on March 16, 2011.
Do NOT give these guys your money…you may never get it back. Also, they are part of an affiliated group of casinos that also include: Cirrus, Prism, Party City, Club Player, Wild Vegas, Slots of Vegas, VIP Lounge, and Palace of Chance.
All of these casinos pay an outside company to process their payouts; so you can expect the same delays and poor customer service from ANY of the casinos listed above.
If, however, you are unfortunate enough to have already given your money to these guys, I have some help for you. As with many things in life, it's all about who you know. Contact Cindy at: cindy@gwages.com. She can help you get your money.
Hope this helps out at least one person.
Shawn on March 12, 2011.
This place is a SCAM, stay away. I've been told 3 different things now and I'm "only" owed a total of $400 in LEGITIMATE winnings.
Quote from todays chat session:
Damian: we approved 300 on 3/3 from that day we have 10 to 20 business days to send out the payment
qwkevo: am I going to have to go through what others have to get my money?
qwkevo: I was told 10 days from the day it was approved
qwkevo: now you are telling me up to 20 days?
Damian: thats our new time frame
STAY AWAY, they wont pay you if you win and have no problem keeping every penny of your deposit…..
Olivia on March 10, 2011.
Done with this casino!!!! BEWARE!!!!! Every bad review you read is sooooooooooo true!!!!Getting ready to submit a fraud dispute!
Jerry on February 24, 2011.
Just wanted to say that I finally started to get part of my $15000.00 .What you need to do is contact the Gen Man of marketing and they will get on this with in an hour or two. I was 1 day short of a month before i recv'd a payment of $2000. I hope they keep up the good work And continue to pump out the checks. Only 4 more months til payed in full.
J-Blo on February 19, 2011.
Please don't waste your time here. There are plenty of reputable casinos online. I won $600 and requested a withdrawl. Then they sent me a $50 "free" chip. When I activated the "free" chip, my maximum withdrawl became $100 and the other $500 was forfeited. Now, I get the "It will be mailed out by the end of next week" chat. They will even tell you that your request was just updated.
This place is nothing more than a joke — why else do the give such large bonuses?
mariann on February 16, 2011.
Your going to love this one! Cool Cat has the most excuses I have ever heard for not sending their withdrawls out. I have been waiting since Jan. 12….still waiting. Been told several times that the check will be mailed next week. Today, I got a note from them (after about 20 emails) that their accounting department is over a month behind!!! What? Can you believe this? Sounds like they have too many customers. This is a very bad casino….do not play here! It's been impossible to get my winnings out! Still waiting….
robert simon mcaffe55 on February 9, 2011.
Please note that this casino and myself have sucsessfully resolved this issue.When i won i think i got too excited,and thought i wasent going to get paid,,it turns out it was all a misunderstanding,and I am pleased to say that i will get my winnings afterall.I want to thank coolcat,Marty Davis and TOPAFF for helping us resolve this matter.I wish you all the best here.I cant retract what i said but im really glad we worked it out.
Mariann on February 8, 2011.
Do not play at this casino. I have had the worst experience. First, they don't answer emails….oh, you'll get an automated response, but no answer after that, especially if you are asking about a withdrawl. Then I tried calling them. I was put on hold for over 30 minutes. The customer service rep that answered was extremely rude and talked over me several times so it was difficult to get out my question. I finally asked for a manager and that didn't go well either. I tried to withdraw since 1/12 and still have not gotten my winnings. I'm so frustrated with this gambling site. They are a big rip off – not to mention rude and unresponsive.
JERRY on February 6, 2011.
On jan24th i deposited $40 twice and claimed too cool$200 bonus which states no cash max payout and no play through required. Well I started to win so I wagered higher well I was over $20,000.00 and cashed out at $15000.00 when i went to cashier the max cash out is $5000 so i did (3) $5000 over night express checks I had called a few times to verify all was good! and was told we never pay out more than $2000 at a time and only 1 check per week. then i asked to speak to somebody in the accounting dept as i was told to by there customer service rep. and was told they have no phones in the accounting office. Come on do you really think people are that ignorant? Will I ever get my Money? After reading everybody's comments What do you do?
Bigbub on February 1, 2011.
One is already very leary abput giving up the credit card information to play online anyway because you just don't know who to trust. Well I trusted Cool Cat and after 21 days of waiting I have no idea if I will ever get my winnings. The run around is unbelievable. IF I ever get my winnings I won't play here any longer. The bonus playthroughs SUCK and even if you complete the playthrough they DEDUCT the amount of the bonus you were given. I have sent in all of the proper documents and nothing. It's hard times for everybody….,,,,I just want my winnings but in all honesty I don't think I'll ever get it. My original win was over 10,000 and all I asked to be withdrawn was $2000 imagine if I had requested the entire amount. I am seeking a trustworthy , reliable business that I can trust
vickie on January 30, 2011.
I played….had 4 withdrawals approved which took 7 days, on 1/19 I was told I would receive within 10 days. Now I'm told it won't be till Feb 19th. I have sent several emails, did the live chat…called the telephone number and never get thru…I've waited over 30 minutes and never got thru. Why does it take so long to pay out. It taks seconds to deposit. Everything was submitted to them to be approved within 24 hours of them asking. What is the problem????????????????
sandra woods on January 26, 2011.
I did finally receive all my winnings. Once Claudia got on the case I received my winnings within two weeks. I will try again at this casino and hopefully they have changed their ways and people can get their winnings in a timely manner.
Vic on January 21, 2011.
I have played at alot of on-line casinos. However, this casino has been the worst. I played just a little to check it out. Deposited very little money. But, everytime I logged back into the casino, there were extra funds in my account, which I suppose was considered bonus money or money that required a certain amunt of wagering, which was ok because this wa supposed to be a new casino and I was just checking out. I played at one of their "Affilliates" and never quite trusted them. If you play a game, and you decide to switch do a different game, then your your funds go back into your bank, and you have to redepoit into each game you play. You MUST have a minimum of $5.00 to deposit into a game to play, so if you have $4.50 and want to move to a different game, tough luck. They will keep your money, or you will have to re-deposit more funds, or you could ask them why you can't play since you still have $4.50, and that is when they will tell you, you must have a minimum of $5.00 to play, oh, but they have a few quarters laying around, so they will add that to your account. That must be at least a $500.00 wager requirement for that $.50. I recently had not played at this casino for months, however, one of their silictors actually called me on the telephone and we had a very lengthy conversation regarding the promotion he was offering, which was was just make a deposit, and they would give me an additional 50 percent, and since I was not redeeming a coupon, or bonus, I could keep my money if I won. If I lost my money, at that time, I could visit the cashier and request 50% insurance, which meant they would deposit half of the money I had wagered back into my account, and if I requested that, then there would be wagering requirements. So, unfortunately, I did deposit funds, I won, and they denied my withdrwal request, due to my previous coupon redemptions, etc. And when I have tried to contact them via e-mail and have tried to explain what their solicitor advised me, they have totally ignored every e-mail I have sent to them. Thankfully, I was at least smart enough to make a very, very small deposit. If you play at this casino, you will vever be able to withdraw any winnings, or affiliates. Be very careful
Robert Simon on January 12, 2011.
coolcat has just closed my account mccafe55 stating because i took legal action against them that my account will be closed and a stop placed on my account.Well i can say this i have so many backers backing me and doing that is defenitly putting gas on a fire and making the situation worse.I tried bieng nice, i tryed bieng patiant.I was played,and mislead only to be denied my winnings.I have all the transcripts and letters to prove it.They led me to believe that i really won for 6 days then denied me without any just cause.If they dont put my casino back with my funds it will make this much much worse.Its unbielable that a casino would be so bad as this one.Please anyone who reads this dont paly or have anything to do with coolcat casino.There are much better ones out there trust me.
Robert Simon on January 12, 2011.
I want to thank you all for your emails.And thanks Phil for defending me buddy.But its ok my friend no need to be too upset ok.For those of you who feel had a legitamate case please make sure that its really legitamate ok? If you dident meet the requirments like 10x or 50x with max cash out or free chipe please dont write me.I want real cases that have a leg to stand on.I also suggest if you think your bieng cheated out of a fair win plaese report it to your local police department.Then email me and tell me where you reported it,and i will give that imformation to to my police so they can coraspond with other enforcement departments.Like any consumer we too have rights,and if you feel that your rights have been violated you have the right to press charges against them.All casinos are governed by laws and licienceing is reviewed on a regular basis bye the software providers,which in this case is realtimegaming.com.Remember to read the rules and dont even play until you read and fully understand them.If you have multiple accounts be sure to ask the casino to remove them and only play one account because some casinos will keep them there just to use it to deny your winnings.Do not use any coupons while waiting for withdraw approvals or they will get you.Sometimes coolcat will send them while your playing to try and void your withdraw.Coolcat seems to be operating in ways ,so they can find any way they can to avoid paying.My advice is not to play there and egnore all there offers because unlike most casinos they run in a group,and they operate by denying or slow delayed payment in hopes that they can get away with paying there winners so they will always come out way on top.Anyway please keep the emails comming,and i will do my best to help you to help yourselves.Coolcat support wont help because there the ones who creat the problems in most cases,from what i see and hear.I won $10,000 dollars and they still wont approve it.So people your not alone.I won this fair and square and they still wont pay.Very very sad casino to say the least.
Robert Simon on January 12, 2011.
I see coolacat comments here stateing that they have the best bonuses ect bar none..thats all fine to say but when it comes down to it,if you win they wont pay you.Or they make you sweat,they make you so stressed out playing mind games and trying to make up excuses.At times they can seem to be all nice and friendly,and can give you a false sence that you might get your winnings.Fact is i won a lagitamate $10,000 dollar win,and they use all the tricks in the book to avoid paying. They dident expect me to win that much on $30 and now they are trying to delay,and look for a way to not pay.Just emagine for those reading this post how i must feel.I havent slept in a week my nerves are wrecked..all because i won a random jackpot.Winning at coolcat is worse than losing,now thats bad.
Grant Perez on January 12, 2011.
Since posting on Dec 12 I have received my money in my UseMyWallet Account. Apparently if you use a free chip you can only withdrawal with UseMyWallet, but thats fine the only downside is they charge to wire to your bank account. Overall I am happy.
Robert Simon on January 9, 2011.
Since i posted my last post here i did in fact have problems with coolcat.The nature was very serious,and thats all i was told i could say pending the outcome of my withdraw request. again!! They seemed to have rectafied and hopefully resolved it by completing,and approving my well deserved winnings.I will keep you all posted on what happens,and the results.I was going to ask them to remove my prior comments as the situation has changed since i wrote that.However i think that it would be in there best interest to do the rite thing. Happy gaming everyone,and good luck. Hope my next post is a better one.I will be back pending the outcome and comment more if nessesary concerning this matter.
Philip Caul on January 9, 2011.
This casino is the biggest ripp off i ever seen in all my life and time in casinos.The comment above must be one that a staff of the casino wrote,Because they dont pay and they will stress you out and find any excuse they can not to pay.I had a friend who won fair and square.He got a 16000 jackpot and he was denied for no reason.They will make you think there paying then deny you.They are a crooked,and shouldent even be on the net.My friend has hired a lawyer,and even the lawyer wants to work to have there gaming licience revolked for good.They are the biggist unlawful,rule breaking casino i have ever seen or played.How they still exsist is a wonder in itself.I will keep you all enformed on how the lagal action goes.The person they ripped off is a honest person that i knew for 25 years,and he won on a no restriction bonus but they wont pay.They left him on hold for a whole week,and put him trough hell then after making him think he won with "congratulations on your win" and he sent all the required paperwork.They called him and contacted him by email saying they always pay,then he got a email stating he was denied,and dident even say why.Please i beg you or anyone reading this DO NOT PUT MONEY IN THAT CASINO…BECAUSE THEY ARE ON PROBATION AS IT IS and THAT THE REASON WHY. please call me for more imfo or email me at caul@mail.com/ trooper55@myself.com
Robert Simon on January 6, 2011.
Well i just won at coolcat.They were very nice to me,and offer some great bonuses.I would reccommend then to anyone,and for those who dident get paid yet,im sure they will come trough.I am sure that there are many people out there that had problems,and im also sure that running a casino can be difficult at times for staff as well.There are so many things that are considered such as bonuses.I recommend bonuses that come with a no playthrough,no max cash out,because the "odds" are better overall.Like all casinos it`s all about luck,and timing.So far i loved my time here,had lots of fun,and got lucky.Thanks Cool Cat.
Christina Ong on December 31, 2010.
I have been trying to withdraw my winnings of $500.00 for two weeks now. I have sent all necessary documents. guess what? everytime I log-in to my account the money i'm trying to withraw is back on my account. Not exactly sure how to get my money back from them.. Im this close to claim a dispute.
sandy3 on December 21, 2010.
I have also been given the run around at Cool Cat casino. I have 5 approved payouts dating as far back as Nov 9th and I have 2 pending payouts. I have been told everytime I go on live chat with Damion that my winnings will be sent to my quick tender account next week or middle of next week. I have not seen a dime of my winnings. They total about $1700.00 total. This is a bad casino as far as I am concerned. I have played at other casino's and have won the random jackpot and have been payed. It is unfortunate that this casino is so bad about paying out their winning because it is a fun casino to play at. I just want to see my winnings to start to come into my account. I don't think I am asking too much. I have been waiting almost 8 weeks for my money and still nothing.
roland on December 20, 2010.
reopened account played 3or 4thousand with great bonuses but never do you hit anything guess i will close this account permenatly as there is no way to win even with the bonuses thought id give them another shot but just cost me another 4000 ….TIMETO GET OUT FOR GOOD
Connie Lea Dietrich on December 15, 2010.
I have sent emails to coolcat casino over 10 times about my 800 withdrawl over the last 6 weeks. All I get is a response that I will hear back within 1 business day on why I have not recieved my withdrawl. I have never had a response back with the reason why I have not recieved my withdrawl.I have not had this problem with other online casinos! I want my money! Who should I contact?
lilpixie on December 15, 2010.
I had a withdrawal for $890 approved on the 2nd of December and asked for payment by Moneybookers. I was told to expect payment 7-10 days after this but still haven't received anything. E mails to support have not been answered so I have now e mailed Marty Davis to see if I can speed things up or actually get paid:0(
CoolCatisAFraud on December 15, 2010.
Submitted a legitamate withdrawal request at Cool Cat Casino for $200 (minus the bonus) amount and have 1) been told by Steve that all my docs are in, withdrawal would be processed 10 days from submission 10/13. Then…on 11/13 was told by DINO all my winnings were void due to not obeying the rules (had cashed in 2 chips AFTER the deposit/withdrawal), then 11/30 was told be Steve my withdrawal was being processed. Not that $200 is worth the hassle, but this site is ABSOLUTELY FRAUDULENT and of note, has been blacklisted and labeled 'Rogue' by Casino Directory and CasinoMeister Online Casino Reviews.
Grant Perez on December 12, 2010.
I just used a 400 dollar free chip and played through the 8000 dollar requirement, submitted my identification requirements, and now im waiting for approval, hopefully it wont take too long like some of the people on here, but I have faith that it will come eventually. Was hoping for it to come before christmas but after reading here I find that unlikely.
-Grant P
Rachel on December 12, 2010.
I won $700.45 from Cool Cat Casino on 11/2/2010. Today, 12/10/2010 I recieved the check. Just wanted everyone to know that you will get your money if you fulfilled the requirements and send in all the required information. It may take longer if you haven't sent your information in prior to winning. I sent it in when I signed up, just in case I won. Thanks Cool Cat Casino!
joan7980 on December 12, 2010.
i was approved for a 510 dollar withdrawl on 11/15 and i have not seen any of this, i keep asking customer support and they always tell me next week ( i have been told next week 3 times) i am getting nervous that i may never see this
darryl on December 12, 2010.
Was approved on october 17th for a withdraw and still have no check as of december 8th I have contacted cool cat three times and they always say the check will be mailed out at the end of next week.I have won on other casinos and was paid quickly, all I get from cool cat is a run around!
matthew schoenblum on November 28, 2010.
I got a bonus for a free $50 credit with a $1500 playthrough to cash out the $50 at cool cat casino
I did just that, played through and tried to cash out
They denied me my cash out very unfair
Kermit Johnson on November 26, 2010.
I won $3,400 on Cool Cat on October 24th. $1,700 was approved on November 4th. After numerous promises that the check would be sent, I still have not recieved a thing. You will notice a Mr. Davis and a Steve on this site to contact to expedite this for you. I did that and was just turned over to a Stephanie, who talks so fast you can hardly understand her and gives me the same run around ie. so much requests for withdrawals, can't control third party that sends the checks, etc. I was told 10 days ago that the check would be sent next week. This week I am told that due to the holiday, it wouldn't be sent this week. Hopefully, next week. It is now over a month since my withdrawal was approved. Once that is sent (if ever). I will have to go through the same process again. I have never been so frustrated in my life. I will post again to update my progress.
Reviewed-Casinos.com on November 10, 2010.
Alan, have you tried contacting Marty Davis? Please scroll down and read his messages.
So far he has been taking care of all the issues here. IF you´re own money he will make sure that you´ll get it.
Fraud and a scam, all I can say, they do not pay if you win !!!! heard every single excuse possible
Michelle H on October 27, 2010.
OK people this is how this casino works. Be sure to read all of their rules in advance and follow them. I won 4000 on Aug 28th. Today is October 28th and the first check they sent me for 1500 has finally cleared and I have the cash. I will received my next check tomorrow for 1200 and in another month my third for 1200. The process is long and it is frustrating but there is light at the end of the tunnel if you play within their guidelines. I can only see it as a blessing I turned 30 dollars into 4000. Patience people.
charlene on October 19, 2010.
The 1st of October I won $1000, stupid me played back $500, requested the withdraw and as of today, you guessed it, no money. I have sent emails, spoke with Nathan at Cool Cat and he comes up with all this garbage about how they have to be really careful about how withdraws are done. I have played online casinos for years,in my state its legal. I have already made my mine up I will never see the $500 and yes I still get harressing phone calls to play there other casinos. I have always been paid within a week of request from other casinos and it went right to my checking account.So people stay away from them. Not worth the headache.
Joey on October 10, 2010.
I played at Cool Cat Casino more than a year ago, and I lost. No problem. What is a problem are the NONSTOP PHONE CALLS I get from a recording. I have called them and asked them to stop calling me, and I got THREE CALLS THE NEXT DAY. Don't play with them and don't give them your information. They will harass you unendingly.
Carl Smith on October 7, 2010.
Hi there,
I understand Cool Cat is part of the Virtual brand.
I requested 2 withdrawals from Club Player and Party City back in December of last year would you believe!
I am still waiting for my last payments to come through.
Have heard every excuse under the sun, emailed, chatted, called them regularly, and been very polite and patient, but still no answer from them….
A fun casino, but do not expect to be paid for a long, long time, if at all :(
Robino on October 7, 2010.
If you like to waste $$ and assure yourself of never getting paid may I suggest Cool Cat. I legitametly won $1000 on Cool Cat Casino and I kept getting meesages I must submit an authorization form for 1 more credit card. I would submit my info for the particular card and the next day they would claim I still need submit for yet another card. It's amazing how simple it easy it is to make a deposit, yet when it comes to withdrawing Cool Cat is a bunch of crooks ! I have had several on line casinos who pay quickly and timely; Cool Cat obviously tries to do anything and everything not to have to pay the customers and to keep you spending. STAY AWAY !!
Michelle H on September 30, 2010.
I received 1500.00 today. It came UPS, impressive. I am still due $2240.00…. I just want this done. I won this money and requested payout on August 28th. This is September 29th. I appreciate the fact that I have received some of it…… all of it would be better. I will probably get it all just don't know when and that isn't a way to do business.
paul c on September 29, 2010.
Won $1500 after meeting playthrough requirements. requested withdrawl at end of August. Was told the 1500 was approved for withdrawl and check would be sent by 9/22. Ha! what a joke…Called today and was told there was a delay due to volume of requests. Tried to get more info via chat and was told i was only approved for $500…This casino is a scam!!! I have been told several lies…I won this money fair and square and am being scammed out of it. When i asked about the other $1000 i was told it was cancelled. they didnt even put it in my account. Do not play here!!!
Michelle H on September 27, 2010.
I take that last comment which was positive back. I won 3800.00 and requested payout on August 30th. Here it is September 24th and I still have not received one dollar! AND Mr Davis just threatens to cancel my winnings and close my account if I don't follow their "guidelines". I won fair and square and this is too much money to ignore. Enough is enough. If you want to get your hopes up and have months of frustrations play at Cool Cat because that is what you will get.
383 player comments/reviews on Cool Cat Casino
yes my payout check finally arrived today as scheduled. my total winnings of $840.00 from only a deposit of 35.00. cool cat is a great casino they treated me very fair and the staff very polite and always responed to my emails and questions that i had during my withdrawl process, they can take up tp 6 weeks to actually get your payout. if you treat them kind and be patient you will get your money thank you cool cat very happy indeed
I won 2500 June 6th of 2012, I was skeptical at first whether or not I would get paid, the process was slow and I had to be really patient, but they did pay me:) I received a check for 2383 less the 117 that I used from the bonus, but that was ok… they did pay! I was lucky enough to win another jackpot for 3090 the end of june, and that payment is still pending. I can only hope that I receive payment for that one also, so at this point I have nothing but good things to say about coolcat…… I will keep you updated if anything changes. Good Luck all!!
this is a warning to those who trust their credit cards to cool cats when you deposit , thhey with hold an outoutstanding balance but charge the amount you placed wich can leae you with many non sufficiet funds in your acct..for example you deposit 30.00 they withhold between $197.00 to $282.00 like if you are reserving a room in a hotel kinda thing.
I have played in the group of casinos associated with Cool Cat and I have had nothing but positive responds from them. The payouts are slow at times, but I always get a reply back (usually the same day). Understanding the bonuses and the requirements is the key to getting your winnings.
They let you win big time on their bonus, however when you attempt to cash some of it in, they have a hundred different reasons you can not. Every time you prove they are wrong, they just move on to the next reason, prove them wrong, and so on, and so on, and so on.
And you can bet REAL money if you put your money in the cage you will lose it before your coffee is cold.
Truly scammers, thieves and scum bags of the highest order
I won 550 dollars playing slots using one of there bonus coupons . that didnt have a limite on how much you can with draw. well i put in my request well here is what there live help told me .
Olga: Thank you for the information, how may I assist you?
KATHI66: i want to know what this means ? and am i getting my withdrawl5/22/2012 2:16:12 PM Manager Withdrawal Approved! ($550.00) 5/22/2012 2:16:12 PM Manager Withdrawal Requested ($550.00)
Olga: Thank you, Kindly bear with me while I check your request.
KATHI66: ok
Olga: That means that the balance was removed by the manager due to consecutive free bonuses which is not allowed.
KATHI66: you got to be kidding me .
KATHI66: your casino is a fucking rip off .
why do they give out free slot bonuses if you can not even get the winnings . and where does it say that in the rules ?
I really needed that money too they just rip people off . i sent in my paper work they wanted . and my bank account info and copy of my credit card and id . so what they can keep the money that i won . i even had made a deposit to them.
i want my 550 dollars . .
Wanted to let everyone know that I requested 2 payouts on the same day (Tuesday, April 24th 2012) and got the tracking number today and schedule delivery is no later than May 21st. If you are patient and treat their customer service people how you would expect to be treated then you will get paid. Thanks to Dan and the staff at Cool Cat. The second payment is scheduled for pickup at logistics center this friday with a delivery of next wed/thur.
Yeah! Awesome! Check came today , $1,500.00 it was 2 separte withdrawals from 3/23 and 3/25.It was off hold on 4/3/2012 which was a 7 day wait for my paperwork.then on 4/18 it went to be processed and because of week long Holy week there it took a little longer..Check was printed on 4/24/2012 had on my door yesterday 4/26/2012…So with a week off for there Holy week 4/5/ 2012 to 4/11/2012 it was 19 days total.. just put check in bank….Thank you Tom! And I am sorry to all the support I was angry with.I will know next time which I hope is soon to withdraw again to have a little more patience.It just seemed like forever from March 25/2012 till today April27th 2012…So whoever reads this believe they do pay as long as you read the bonus terms…So CoolCat your Awesome!!!!!!!!!! Thanks looking forward to withdrawing again.. Brattcat
After reading several comments on the internet concerning Cool Cat Casino, I am becoming very worried that I will not recieve the payout that I requested on 4/21/12! I will try to make the story as short a possible without leaving out important details. On 4/20/12, I made a $35 dollar deposit to my account without using coupons/promo codes. I eventually won approx. $4000 dollars. Atfer canceling my withdrawal request a few times in order to keep playing, I made my final payout request for $4000 dollars on 4/21/2 @ approx. 1130pm. In the meantime, I decided to play slots and I made a total of 6 deposits, using coupons. I didn't win anything, but still had a payout pending od $4000 dollars. Payout requests take 7-10 days to be approved and today is day 7 and I haven't hear anything yet. My concern is, after reading several postings, it seems that this casino will not pay you ANYTHING if you continue to play using coupons while you have a payout pending!!!! WTF…..how is this right? I DID NOT win the money using the casino's money, so why would I not be entitled to money I won using my own funds? If they take the money I received using coupons, I still don't think that is right, but I could deal with that better than them STEALING all of my winnings. Like I said, this is just day 7, but I inticipate a problem soon from Cool Cat Casino. If they steal my money, I will blast them all over the net and NEVER play there again. I'm sure I have lost more than I won, lol!
You absoutley can not win at this casino. They sucker you in for the first few times. Then they change the rules and if you deposit 200 dollars you have to wager 30000 dollars. I know that i was stupid to allow this. I thought my luck would change,,,I will never play on this site again. There are some good online casinos, Just have to be careful……
I think that this website is a ripoff. I played my money fair and square and won and it has been over a month and have yet to recieve my money back that I won. eash time I call i get a differnet response and I am quite irritated. i want the money that I won on this site and want it now. Now they say it will be 10-15 days from the date that it was approved and it took 15 days or more to get it approved to begin with. then i requested overnight payment and that is apparently not an option and unfortunately they are not able to remove it from the website.
Made deposit, with bonus code. My banking account is now frozen, and I have no answers why; except I was told to reboot my computer! I wish I never opened this door because: the betting/winning ratio is horrendous, and the live chat person I dealt with seemed air headed! I had the fun sucked out of this experience due to how crazy the amount you bet is 18 times more than the winning "bet" amount, and then the live chat person who seemed to lazy or tired to read and follow the chat conversation. Now I have to wait two hours in order to call my bank, and then the BBB because it is not normal for a banking account to seize after making a "purchase", unless they suspect fraud!!! I will never be back, nor will I recommend to family or friends, but maybe someone who needs to be screwed with in a way these online casinos seem to enjoy to. AND YES DAMN NEAR ALL ONLINE CASINOS HAVE THE SAME COMPLAINTS AND PROBLEMS, so it does not matter which one is highly recommended because when it comes down to us "no body's" we will always play the role of the victim and will always find something wrong to complain about. We are the idiots who play, who in turn have to deal with the idiots replying to us in the live chat; so I guess in a way it is a win-win after all.
Hi Gamers !
I'm very frustated about the stories that have been written here !
My experience with the group is good ! Think the most here should better read the t+c before playing.
You have to wait up to 4 weeks for your money, that's right, but I think, they offer the best bonuses of all !!!
By the way, if you work in a job you have to wait for your money 4 weeks as well !! :-)
Greets from Down Under
Marko
Total crap casino. I was lured in with their bonuses. I have deposited over $600 in this casino and used the toocool200 bonus. It says no rules apply so I assumed that is exactly as it meant. I then made a withdrawal for $1,750 only to have it taken from my account stating a manager withdrew it and my account was completely closed. I tried contacting Cindy at her email address but she never responded. Refund my original deposits, send me my original withdrawal or I will find a way to get my money back.
Stay away. This casino is a cheat. I had won $700 and it had been approved and now they are saying that I played other games (after playthrough) and it nullified the winnings. Total Fraud. Don't waste your time and money!
i played on this casino years ago, and won thousands of dollars, it does take a while but i did get it. i stopped playing on this site because they were banned from a forum i belong to, but the ones they recommend are not really that good. i'll be going back to cool cat tonight
this site is a fraud i cashed out 500.00 i had 700.00 plus so i cashed 500.00 out to leave the rest in to cover the bonus plus extra and they said i played the wrong games when i talked to online support and they said i could play all games with that code. its BULLSHIT and i am still takin this further. im done talking to coolcat ill get my money but ill go thru someone else to get it from them.
i won 2000 dollars last month at your casino I won it fair and square played through my bonus and you guys have not sent me my money. I think you guys are crooks that should be banned. I want my damn money and I want it now. I was approved on Dec 1 it is now Dec 16 and i won this money the last month waited your 7 to 10 business days to get my withdraw approved, then you guys told me 7 to 10 days to send it out it is the 11th day and still not sent. You know I am pissed. I am not some little pee on you can screw over.
Well so much for COOLCAT responding.Of course they know they were wrong.They will never say they were.
Cindy @ gwages was contacted in regards to the $9000 they should have paid.There were no response.So look guys/gals best off taking your gaming elsewhere,and check the reviews,and other casinos operating with the "vertual" group."nothing you can do about it" seems to be there best when it comes to there players.They get your money,and even if you win a jackpot they will find a way not to pay.Dont find out the hard way,stay away.
COOLCAT will never change.They still owe my friend $9000.00 for a $10,000 withdraw,which they offered $1000 or "nothing" this casino hurt him,and took away trust in all online casinos from his friends, family and the thousands who read his story posted on all the reviews,and facebook.Not one of these people will not even deposit one cent in any casino,as a result of COOLCATS unfair tacticts to ovoid paying honest depositors.This casino should be banned from the net.
Coolcat Casino?? not SOcoolcat more like, just had a my winnings conviscated after 2 days of having fun on the site and had played through my welcom bonus and set up my account with all the requested information and had my withdraw accepted only to find out the whole lot had been conviscated and declined, i spoke to live chat to see why if they had declined it then surely the withdraw amount would be credited back to my account…. but apparaently not, they said i will not receive my money back because i won it on bonus terms… what a waste of time and energy. they told me deposit again and they will give me more bonus credits, what a bloody cheak !! how on earth could i trust them ?? i would advise UK players to stay well clear and come to think of it im now living in paranoia as they have my identidy on theyre systems. not a trust worthy site. avoid them like plague
Wow I am glad I decided to review on line casinos. Cool Cat is one of the most reviewed on here but they are ALL negative. Anyone have any suggestions on the best online casino to play with?
Oh yes, I did get my pay out that was suppose to be $200 and ended up with $110. I have not asked why, I don't care anymore. This casino is not a place I plan to visit as I too was denied a no play through coupon code. I have deleted them from my computer and told them to please quit calling me with their bonuses, especially since I am no longer able to use them. Here again is the response I got on the no play through coupon bonus
"No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website"
I will say Cindy was very gracious in helping me get my $ but it did take to the very day in their time frame that they say.
Xena. If you want your message to have any impact then you should provide a mail address so the casino can contact you. Obviuosly CC is responsive to comments every now and then.
Cool Cat casino cheats and I have deleted them and their affliates (Cirrus, VIP Lounge, Prism, Virtual, Slot of Vegas) from my computer. I won $600 on a bonus code that had no play through requirement. They denied my request for a withdrawal. Cool Cat does not honor promises on coupons.
I am still waiting on a withdrawl of $310.00 from Cool Cat since September 6th. They finally gave me a routing number for my check today. It was the first time I had won anything there. I wasn't going to ever play there again but I received a coupon so since my check was coming I thought I'd give them another try. When I tried to cash the coupon it told me to contact customer service. So I did and this is the repley that I received.
OUR CHAT!!
Lena: Thanks for confirming the information.
Lena: How may I assist you?
cspope: Why can't I redeem this coupon TOOCOOL200?
Lena: Please bear with me for a moment
cspope: Ok
Lena: I'm sorry, what happens is that management finds that you no longer need the no play no max bonuses in order to win. Since these type of bonuses are only to enhance playing and to help you win, and since you are winning you do no longer need them. However, I can offer you:
Lena: 400% Match
Lena: All Allowed Games
Lena: 30X Playthrough
Lena: (60X for Blackjack
Lena: & Video Poker)
Lena: 10X Max Cash-Out
Lena: Redeem: CS400
Lena: Dep. $10 or More
Lena: (Redeem Unlimited Times)
Lena: Is there anything else that I can help you with?
I didn't repley after that I was too mad!! I think that stinks!!
I asked why i could not use a no restriction bonus and here is their response to me:
"No play No max bonuses are intended for recreational bettors only,people that have played for a long time with no significant win or playtime .Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website"
They still have not paid me my mere $200 cash out I asked for on August 19
Do not play at cool cat…..First of all they are not licensed, and they are not monitored by any gaming commission. I found that every declined transaction that i had….The funds actually came out of my checking account. Especially if you choose the express deposit option….It might say declined, but the money comes off your debit card! Believe me .
I have a whole list of declined transactions right on my bank statement. I have been complaining about this for days, and they come up with all kinds of excuses!!! Very dangerous place to play….It says play at your own risk because they are not monitored by a gaming commission.
I asked for a mere $200 pay out on Aug 19 and am still waiting. They are sticking to their guns about the time it takes to process-what's wrong here? It has been approved but the last time i emailed them they said "it takes up to 20 days from the approval date -it has only been 11 days". Are you kidding me???? Other casinos take a matter of a few days. I certainly will be deleting this casino if they ever do pay me. I also asked for a wire transfer-it says Minimum $200 on the withdrawal screen-they told me on the phone it will be by western union or money gram because the minimum is $500 for wire transfer. Hope this gets done before I go to Reno!
Cool Cat Casino is a total fraud when it comes to withdrawals. At best, they are playing the float game with your money by delaying your withdrawal request 30 days or more and changing the rules as they go. At worst, it is a big Ponzi scheme, using new deposits to pay old withdrawals. I really am starting to believe they don'tg pay at all unless you keep buggng them.
MY ADVICE, GBO ELSEWHERE TO A CASINO THAT PROMISES SAME DAY WITHDRAWALS.
Requested a 310 dollar payout 20th july and it has taken many many days.It staes on there withdrawal page now that payouts take 7 – 10 days from the request date well they denied the payout on the 27th july then they rerequested it just to argue that it was me even though the time of the new request was 24 seconds later. After many many on line chats to rude support staff I finally spoke to Laura who was very good and helped as much as she could. But still no payment 38 days later. I emailed Cindy and BAM money in my account the next day. I did threaten them with writting to all payment gateways to lodge a complaint about shonky dealings and they have now closed my account but I have my money and there are a lot of other casions out there to play at. Obviously they were worried about lodging complaints at the gateways no othere reason to close the account from there end. I have now requested to have all my accounts associated with their sister casnos closed. GOT MY MONEY BUT THE STRESS TOOK ALL THE ENTERTAINMENT FUN OUT OF PLAYING. DO NOT PLAY THERE. Warning to all
I have to say I was a bit worried that I wouldn't receive my winnings of $2,400.00 after reading the reviews! Received check today. Yes it takes a long time (over 30 days) but Cindy Greco kept me informed of progress. It is very important to read ALL Terms and conditions before playing any casino. You can't expect unlimited earnings on a free chip! If you are going to use bonus codes read the terms. I feel secure depositing again with Cool Cat but realize it will take time to get my winnings to me.
Well here I am again. It's been over 21 business since my withdrawal was approved and from what I can tell………….it hasn't been sent yet. Very frustrating. Again, the customer service has always been very nice to me. However the last time I asked about a status, I was sent directly to the email link. I have sent an e-mail off to Cindy at Gwages, so we will see what happens.
Oh please ABOTELHO. So what you are saying is that only illiterate people must play at this casino. Compare the complaints for this casino to the other casinos. You're the only one that can do that since you are the only who has played at this casino that can read.
Let us start first with the idea that no one has put a gun to your heads and made you play online casino. Number two LEARN to ask questions about your bonuses!!!!! If you are not sure ASK questions…. I have been with Cool Cat for many years and I have been mad at them because of my own fault; I did NOT read clearly the bonuses RULES!!!! In the past their service was not the best, but since they have implemented the VIP program I will not play anywhere else. The VIP agents have been nothing but polite, and very efficient with me…Anything I ask they tell me the TRUTH, you cannot say the same for 99% of other casinos online! For me, Giovanni and Joe from the VIP program deserve nothing but great recommendations.
Read the rules and enjoy the casino and quit your complaining, maybe most of you need to learn to READ!!!! And again I remind you NO ONE PUT A GUN TO YOUR HEADS AND OBLIGED YOU TO GAMBLE!!!! SOME OF YOU MADE POOR CHOICES, LIVE WITH IT, Just do not blame the casino!
Best
ARB
I tried to settle this with Cindy and CoolCat Casino, but to no avail.
I registered real money account at Cool Cat with no problem whatsoever (even though i am not supposed to be able to do that because i am from Croatia).
Several days later i received an email, on my .hr domain email (if i am not allowed to play for money or take bonuses why did they send it to me).
I supposed something has changed in their policy and went to play. I met all playthrough requirements, and their software said i can withdraw $100, so i go to cashier and applied for a withdraw. No messages there to suggest i cannot withdraw (and supposedly, you should block those who are not allowed to play, right?).
But at that time problems occured. They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play!
Even at the time i exchanged emails with Cindy Greco I was receiving more offers from CoolCat Casino!
One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play (let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now).
All i wanted is $100 i earned after THEY invited me to play and gave me promotional code.
I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it!
They screwed me for $100, but i am writing this to stop them from cheating on others. Don`t go and play in CoolCat Casino, because they will find a way to cheat.
I am sorry i had to write this, but i tried to settle it with them. $100 would not be a big prize to pay if you have people who works for you but they do not know their own rules.
Imagine the situation where someone invites you to their restaurant for a meal, telling you it`s free, but when you finish it, they say you must pay because some ancient rules apply. Never mind they invited you!
I do not like when someone takes me for a fool, and CoolCat Casino did just that. Don`t let them make you a fool too.
I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again. It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again.
CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice.
The reason that it takes some time to get your money, isn't because these casinos are trying to rip people off….they aren't. They actually have good games, and awesome bonuses…you just have to be smart about the bonuses that you use, and stick to the no restriction bonus that doesn't have a playthrough amount, or a max cash out. The customer service reps can only do so much to get your money to you if you are a player in the US. It takes a while because they have to be creative regarding how they get your money back to you….thanks to the Bush administration in 2006 online gaming regulation changed that limits their options and resources for paying US players their winnings. So if you want to play, you should play expecting the additional time to get your money….and try not to blame and yell at the people who really are trying to help you out. Those poor customer service people probably get yelled at all day by us spoiled US players that are used to people giving us what we want when we want it. Anybody who has ever worked in a call center, knows how awesome it is to get yelled at all day. Imagine having a job where you actually get to give people money, instead of trying to take their money……and the people still yell at you and tell you that you are not doing your job right….when you are trying to give them money. Just a thought. We should actually be thankful that there are even online casinos that still accept US players…as there are only a handful now. I know it is hard to wait for your money, and sometimes a little scary because you aren't sure if you will get it….but try as best as you can to be patient. It may take a minute, and it may come in split amounts…..but you will get your money…..I did.
This casino is total scam. They sent me an email with a bonus, i followed all the rules, made the playthrough and asked for a withdrawal according to their rules ($100 even though i had over $200). I am talking to the live support and they are telling me i cannot withdraw my money, although casino software show everything is ok. The other reason, according to them, is my country. Ridiculous! So, for my deposits it is good and my withdrawals it`s not???
When i told them it was highly unprofessional, they said i should try and send authentication form to their payouts dept.
I will do that now and post any updates if they come to their (professional) senses.
While I have won at this casino I to was victim of the so called bonus rules. Now I pay very close attention to what it says and only play the no play through bonus's which helps keep them at bay in excuses. However no matter what you win , they take forever and many many e-mails to get any winnings at all. and win a large amount? Forget getting it that way, it will always come in split amounts. It stays in the withdrawal mode forever, I guess in hopes that as you do win and make a with drawl , you stop winning anything, so you run out of money and take you wining out. I guess I am just as dumb as anyone by continuing to play This casino when there are many you do not have to go through this with. I do like the slots at this casino tho
Well good luck to you and I hope you get your money. I have been waiting since May 9th and I still DO NOT have any of my winnings. It is always middle of next week and the processor is behind. Are you saying the rest of this blog is lying about their bad experiences I don't think so. I talk with Damian (customer service) every day and I do not believe his stories. There used to be a women named Claudia or Cindy and when they took charge you received your money the next day. Where are they now???? I have been nice and made sure I met all of the requirements and I have deposited alot of money. They can take your money in a instant but when it come time to collect your winnings it takes months. Come on who are they kidding. They want you to give up on asking for your money and then they can take it. I only want to play fair and enjoy myself. But that does not happen at Cool Cat Casino!!!!!!!!!
I won money and it was exactly 10 days for it to be approved. I got a personal call telling me my check was sent out by fed-ex and verifying the address. I have never had a problem with customer service. Sometimes you get back what you give out. I am always nice to them and they are in turn nice to me. I will let you know if the check doesn't come, but I think it will. I ALWAYS check to make sure that I have met all of my playthrough requirements. They are the only casino at play at and I see no reason to change that. Sorry if you all have had problems, but I haven't (yet!?). Good luck!
I have playing a Cool Cat for months and am so disappointed with it's customer service. Every time I have felt as though I have won fair and square there is always some loophole. If you get a free chip, meet th requirements and cash out..,,,the only way you can ever increase those winnings is to have the check sent to you (which takes WEEKS) Even if you win more it'll never be yours. It makes sense to me that after you meet the requirements that cash is yours..,,but not to them. I won over 90,000 and it was not until I tried to cash out that I was told the code I used didn't allow me to cash out that much. I never use coupons with that kind of a stipulation and would never have played it that high. I still insist that the bonus did not have that type of rule. Even the email that I located did not state that and it was for 1st time players…,,,,everybody knows you cannot use a first time player bonus if it is not your first time. I was then offered a settlement whic was 3 weeks agao and I haven't received that either. Now Cool Cat has placed 2500.00 back into my pending withdrawals and no one knows where that came from. I think they are anticipating me playing it back and then I get NOTHING!! All I ask is for clear, concise rules, honesty, no trickery and faster payouts. Why does it take almost a month to get payed whereas that can remove funds from your credit cards in nano minutes. I don't think I will get paid..,,,I've learned my lesson. Serious gamblers don't like games that are not featured in the casino.
Att: Claudia or CIndy: I was just informed that Quicktender is not accepting withdrawls from any casino's I have three approved withdrawls due to me by June 20th. What will happen and how will Cool Cat pay out now. By CHeck to me????? Please advise to my e-mail address ASAP
DO NOT play at this casino. I have a pending withdraw request since April 11 and have not recieved a dime yet. Rude, Ignorant, and Unethical are the 3 best words to describe this casino
This is an update to my post from 5/23 (actually it as submitted 3 days earlier). As of now my 600 dollar withdrawal is processed by Moneybookers. The issue is resolved! Thank you Cool Cat, thank you Cindy and Claudia!
My moneybookers withdrawal of 600 dollars was ordered in the beginning of April and approved on April 11th. I still have not received it. I contacted Cool Cat chat support on several occacions, and the answer was always the same "it will paid early to mid next week". After that next week passed and I came into chat, the representative told me they are restricted by payment processor. And that again it will be paid early to mid next week.
I really hope Cindi or Claudia can help
I requested a payout of $500 on 3/22/11. I asked for it to be processed via bank wire. On 3/28 when my payout was approved, I was told over the phone that cool cat was unable to process via bank wire and that a check was being mailed out. I was also told to expect my winnings 7-10 business days from the date the payout was approved.
I have been in contact with cool cat many, many times since the approval of my withdrawal. I have been told various things…. that it was still pending approval, that I should expect it next week then again next week etc. It is now 5/16/11 and I STILL haven't received my check. Once I finally sent two emails threatening to take legal action someone responded to me (5 days later). Apparently it was mailed out over the weekend and I was told to contact the billing department Monday or Tuesday for a tracking number. It is Monday so I contacted them only to be told that they wouldn't have my tracking number until the end of the week!!!
I am furious…. if it was really already mailed via fedex I BETTER have it before the end of the week!!
Cindy and Claudia: I have two withdrawls coming to me (april 5th approval date) from Club Player Casino which is associtaed with Cool Cat finance Dept. I has been full 20 business days since it was apporved and they are still telling me to wait until the middle of next week. Can you look into this and help me get my money.
It sounds really good for me, as a newbye, to find here reps of coolcat/club player/ect
They can really help us and we can play there more "confortable"
I've made a question 2 days ago, and had a early answer.
Thankx Cindy, indeed!
I am updating my comment posted on 4/1. Cindy & Claudia came through for me and got me my check for $750. They responded to my emails within 24 hours and I got my check within 7 days via fedex. Thank you both!
Cindy got me my payment took a while but i was happy to recieve it. Now that i know that they are true to send you your money i will definantly play there again.
I can't believe people are still playing at this casino after reviewing all of these comments. I don't believe any of these people who have commented they have resolved their problems. They must be employees posting comments. If you play here you will never get your winnings. What a SCAM!!!
I just won $500 with a free chip and I met the playthrough. Now they are saying that I only can get $50. WHAT A RIP OFF. They just lost a customer for sure.
don't give them your money I won 5000 after seeing a managers withdrawal approved Thought everything was fine I'll wait for the check 2 weeks go by and I email them asking what the problem was "I suggest you before start playing ask for the bonus restrictions to avoid any inconvenient" denied NOT TRUE PLEASE DON'T GIVE THEM YOU MONEY OR ANY OF THERE OTHER ONLINE CASINOS CIRRUS, COOLCAT, PRISM, VIRTUAL, PARTYCITY, CLUBPLAYER, WILD VEGAS, SLOTS OF VEGAS, VIP LOUNGE, PALACE OF CHANCE
I have been playing at coolcat and won $750 which was approved on 3/11. The casino guidelines state 7-10 business days for approval and an additional 7-10 business days to receive the money once its been approved…that is a total of 20 business days. If my calculations are correct, i should have received it on the 25th. However, no check. I did the online chat thing numerous times and for some reason they all tell me 10-20 business days for approval and another 10-20 business for payout. I told them to change their online policy to state this. I don't get it….they expect us to follow the rules but they don't follow it themselves! It is now April 1st and I contacted their Acctg department earlier this week who keeps telling me every day this week that they sent it out for processing and just waiting on a tracking number…well how long does it take to get a tracking number. The last I check that it only takes minutes to fill out the shipping form and obtain a tracking number!
I had a payout of 1138.00 approved on March 4th and it is now March 28th. Still have not recieved a check and can't get a straight answer from the casino.It is really frustrating. Love to p[lay at their casino but am wondering if i shoild continue to play there.
Cool Cat came through with my winnings, I must say, I have to take back the comment I posted, I was just getting irritated with all the run arounds, but Cindy helped alot!!! recieved my check within days after speaking with her! Thanks Cindy! I will keep playing at Cool Cat Casino!
I have a good experience with cool cat casino, I used a bonus code for 400 dollars free play, so Iff I lost every thing it didn't cost me a dime.. But I won a I played the bonus money free 20 x 400,- dollar.. And I requested a withdrawal , for 400 dollars, I got say , it took a little bit longer than the 10 business day's they are talking about, so I contacted Marty/Cindy ( general manager) , but in the end I got my money.. They were friendly and helpfull… I'm going to play again at Cool Cat Casino …
Do NOT give these guys your money…you may never get it back. Also, they are part of an affiliated group of casinos that also include: Cirrus, Prism, Party City, Club Player, Wild Vegas, Slots of Vegas, VIP Lounge, and Palace of Chance.
All of these casinos pay an outside company to process their payouts; so you can expect the same delays and poor customer service from ANY of the casinos listed above.
If, however, you are unfortunate enough to have already given your money to these guys, I have some help for you. As with many things in life, it's all about who you know. Contact Cindy at: cindy@gwages.com. She can help you get your money.
Hope this helps out at least one person.
This place is a SCAM, stay away. I've been told 3 different things now and I'm "only" owed a total of $400 in LEGITIMATE winnings.
Quote from todays chat session:
Damian: we approved 300 on 3/3 from that day we have 10 to 20 business days to send out the payment
qwkevo: am I going to have to go through what others have to get my money?
qwkevo: I was told 10 days from the day it was approved
qwkevo: now you are telling me up to 20 days?
Damian: thats our new time frame
STAY AWAY, they wont pay you if you win and have no problem keeping every penny of your deposit…..
Done with this casino!!!! BEWARE!!!!! Every bad review you read is sooooooooooo true!!!!Getting ready to submit a fraud dispute!
Just wanted to say that I finally started to get part of my $15000.00 .What you need to do is contact the Gen Man of marketing and they will get on this with in an hour or two. I was 1 day short of a month before i recv'd a payment of $2000. I hope they keep up the good work And continue to pump out the checks. Only 4 more months til payed in full.
Please don't waste your time here. There are plenty of reputable casinos online. I won $600 and requested a withdrawl. Then they sent me a $50 "free" chip. When I activated the "free" chip, my maximum withdrawl became $100 and the other $500 was forfeited. Now, I get the "It will be mailed out by the end of next week" chat. They will even tell you that your request was just updated.
This place is nothing more than a joke — why else do the give such large bonuses?
Your going to love this one! Cool Cat has the most excuses I have ever heard for not sending their withdrawls out. I have been waiting since Jan. 12….still waiting. Been told several times that the check will be mailed next week. Today, I got a note from them (after about 20 emails) that their accounting department is over a month behind!!! What? Can you believe this? Sounds like they have too many customers. This is a very bad casino….do not play here! It's been impossible to get my winnings out! Still waiting….
Please note that this casino and myself have sucsessfully resolved this issue.When i won i think i got too excited,and thought i wasent going to get paid,,it turns out it was all a misunderstanding,and I am pleased to say that i will get my winnings afterall.I want to thank coolcat,Marty Davis and TOPAFF for helping us resolve this matter.I wish you all the best here.I cant retract what i said but im really glad we worked it out.
Do not play at this casino. I have had the worst experience. First, they don't answer emails….oh, you'll get an automated response, but no answer after that, especially if you are asking about a withdrawl. Then I tried calling them. I was put on hold for over 30 minutes. The customer service rep that answered was extremely rude and talked over me several times so it was difficult to get out my question. I finally asked for a manager and that didn't go well either. I tried to withdraw since 1/12 and still have not gotten my winnings. I'm so frustrated with this gambling site. They are a big rip off – not to mention rude and unresponsive.
On jan24th i deposited $40 twice and claimed too cool$200 bonus which states no cash max payout and no play through required. Well I started to win so I wagered higher well I was over $20,000.00 and cashed out at $15000.00 when i went to cashier the max cash out is $5000 so i did (3) $5000 over night express checks I had called a few times to verify all was good! and was told we never pay out more than $2000 at a time and only 1 check per week. then i asked to speak to somebody in the accounting dept as i was told to by there customer service rep. and was told they have no phones in the accounting office. Come on do you really think people are that ignorant? Will I ever get my Money? After reading everybody's comments What do you do?
One is already very leary abput giving up the credit card information to play online anyway because you just don't know who to trust. Well I trusted Cool Cat and after 21 days of waiting I have no idea if I will ever get my winnings. The run around is unbelievable. IF I ever get my winnings I won't play here any longer. The bonus playthroughs SUCK and even if you complete the playthrough they DEDUCT the amount of the bonus you were given. I have sent in all of the proper documents and nothing. It's hard times for everybody….,,,,I just want my winnings but in all honesty I don't think I'll ever get it. My original win was over 10,000 and all I asked to be withdrawn was $2000 imagine if I had requested the entire amount. I am seeking a trustworthy , reliable business that I can trust
I played….had 4 withdrawals approved which took 7 days, on 1/19 I was told I would receive within 10 days. Now I'm told it won't be till Feb 19th. I have sent several emails, did the live chat…called the telephone number and never get thru…I've waited over 30 minutes and never got thru. Why does it take so long to pay out. It taks seconds to deposit. Everything was submitted to them to be approved within 24 hours of them asking. What is the problem????????????????
I did finally receive all my winnings. Once Claudia got on the case I received my winnings within two weeks. I will try again at this casino and hopefully they have changed their ways and people can get their winnings in a timely manner.
I have played at alot of on-line casinos. However, this casino has been the worst. I played just a little to check it out. Deposited very little money. But, everytime I logged back into the casino, there were extra funds in my account, which I suppose was considered bonus money or money that required a certain amunt of wagering, which was ok because this wa supposed to be a new casino and I was just checking out. I played at one of their "Affilliates" and never quite trusted them. If you play a game, and you decide to switch do a different game, then your your funds go back into your bank, and you have to redepoit into each game you play. You MUST have a minimum of $5.00 to deposit into a game to play, so if you have $4.50 and want to move to a different game, tough luck. They will keep your money, or you will have to re-deposit more funds, or you could ask them why you can't play since you still have $4.50, and that is when they will tell you, you must have a minimum of $5.00 to play, oh, but they have a few quarters laying around, so they will add that to your account. That must be at least a $500.00 wager requirement for that $.50. I recently had not played at this casino for months, however, one of their silictors actually called me on the telephone and we had a very lengthy conversation regarding the promotion he was offering, which was was just make a deposit, and they would give me an additional 50 percent, and since I was not redeeming a coupon, or bonus, I could keep my money if I won. If I lost my money, at that time, I could visit the cashier and request 50% insurance, which meant they would deposit half of the money I had wagered back into my account, and if I requested that, then there would be wagering requirements. So, unfortunately, I did deposit funds, I won, and they denied my withdrwal request, due to my previous coupon redemptions, etc. And when I have tried to contact them via e-mail and have tried to explain what their solicitor advised me, they have totally ignored every e-mail I have sent to them. Thankfully, I was at least smart enough to make a very, very small deposit. If you play at this casino, you will vever be able to withdraw any winnings, or affiliates. Be very careful
coolcat has just closed my account mccafe55 stating because i took legal action against them that my account will be closed and a stop placed on my account.Well i can say this i have so many backers backing me and doing that is defenitly putting gas on a fire and making the situation worse.I tried bieng nice, i tryed bieng patiant.I was played,and mislead only to be denied my winnings.I have all the transcripts and letters to prove it.They led me to believe that i really won for 6 days then denied me without any just cause.If they dont put my casino back with my funds it will make this much much worse.Its unbielable that a casino would be so bad as this one.Please anyone who reads this dont paly or have anything to do with coolcat casino.There are much better ones out there trust me.
I want to thank you all for your emails.And thanks Phil for defending me buddy.But its ok my friend no need to be too upset ok.For those of you who feel had a legitamate case please make sure that its really legitamate ok? If you dident meet the requirments like 10x or 50x with max cash out or free chipe please dont write me.I want real cases that have a leg to stand on.I also suggest if you think your bieng cheated out of a fair win plaese report it to your local police department.Then email me and tell me where you reported it,and i will give that imformation to to my police so they can coraspond with other enforcement departments.Like any consumer we too have rights,and if you feel that your rights have been violated you have the right to press charges against them.All casinos are governed by laws and licienceing is reviewed on a regular basis bye the software providers,which in this case is realtimegaming.com.Remember to read the rules and dont even play until you read and fully understand them.If you have multiple accounts be sure to ask the casino to remove them and only play one account because some casinos will keep them there just to use it to deny your winnings.Do not use any coupons while waiting for withdraw approvals or they will get you.Sometimes coolcat will send them while your playing to try and void your withdraw.Coolcat seems to be operating in ways ,so they can find any way they can to avoid paying.My advice is not to play there and egnore all there offers because unlike most casinos they run in a group,and they operate by denying or slow delayed payment in hopes that they can get away with paying there winners so they will always come out way on top.Anyway please keep the emails comming,and i will do my best to help you to help yourselves.Coolcat support wont help because there the ones who creat the problems in most cases,from what i see and hear.I won $10,000 dollars and they still wont approve it.So people your not alone.I won this fair and square and they still wont pay.Very very sad casino to say the least.
I see coolacat comments here stateing that they have the best bonuses ect bar none..thats all fine to say but when it comes down to it,if you win they wont pay you.Or they make you sweat,they make you so stressed out playing mind games and trying to make up excuses.At times they can seem to be all nice and friendly,and can give you a false sence that you might get your winnings.Fact is i won a lagitamate $10,000 dollar win,and they use all the tricks in the book to avoid paying. They dident expect me to win that much on $30 and now they are trying to delay,and look for a way to not pay.Just emagine for those reading this post how i must feel.I havent slept in a week my nerves are wrecked..all because i won a random jackpot.Winning at coolcat is worse than losing,now thats bad.
Since posting on Dec 12 I have received my money in my UseMyWallet Account. Apparently if you use a free chip you can only withdrawal with UseMyWallet, but thats fine the only downside is they charge to wire to your bank account. Overall I am happy.
Since i posted my last post here i did in fact have problems with coolcat.The nature was very serious,and thats all i was told i could say pending the outcome of my withdraw request. again!! They seemed to have rectafied and hopefully resolved it by completing,and approving my well deserved winnings.I will keep you all posted on what happens,and the results.I was going to ask them to remove my prior comments as the situation has changed since i wrote that.However i think that it would be in there best interest to do the rite thing. Happy gaming everyone,and good luck. Hope my next post is a better one.I will be back pending the outcome and comment more if nessesary concerning this matter.
This casino is the biggest ripp off i ever seen in all my life and time in casinos.The comment above must be one that a staff of the casino wrote,Because they dont pay and they will stress you out and find any excuse they can not to pay.I had a friend who won fair and square.He got a 16000 jackpot and he was denied for no reason.They will make you think there paying then deny you.They are a crooked,and shouldent even be on the net.My friend has hired a lawyer,and even the lawyer wants to work to have there gaming licience revolked for good.They are the biggist unlawful,rule breaking casino i have ever seen or played.How they still exsist is a wonder in itself.I will keep you all enformed on how the lagal action goes.The person they ripped off is a honest person that i knew for 25 years,and he won on a no restriction bonus but they wont pay.They left him on hold for a whole week,and put him trough hell then after making him think he won with "congratulations on your win" and he sent all the required paperwork.They called him and contacted him by email saying they always pay,then he got a email stating he was denied,and dident even say why.Please i beg you or anyone reading this DO NOT PUT MONEY IN THAT CASINO…BECAUSE THEY ARE ON PROBATION AS IT IS and THAT THE REASON WHY. please call me for more imfo or email me at caul@mail.com/ trooper55@myself.com
Well i just won at coolcat.They were very nice to me,and offer some great bonuses.I would reccommend then to anyone,and for those who dident get paid yet,im sure they will come trough.I am sure that there are many people out there that had problems,and im also sure that running a casino can be difficult at times for staff as well.There are so many things that are considered such as bonuses.I recommend bonuses that come with a no playthrough,no max cash out,because the "odds" are better overall.Like all casinos it`s all about luck,and timing.So far i loved my time here,had lots of fun,and got lucky.Thanks Cool Cat.
I have been trying to withdraw my winnings of $500.00 for two weeks now. I have sent all necessary documents. guess what? everytime I log-in to my account the money i'm trying to withraw is back on my account. Not exactly sure how to get my money back from them.. Im this close to claim a dispute.
I have also been given the run around at Cool Cat casino. I have 5 approved payouts dating as far back as Nov 9th and I have 2 pending payouts. I have been told everytime I go on live chat with Damion that my winnings will be sent to my quick tender account next week or middle of next week. I have not seen a dime of my winnings. They total about $1700.00 total. This is a bad casino as far as I am concerned. I have played at other casino's and have won the random jackpot and have been payed. It is unfortunate that this casino is so bad about paying out their winning because it is a fun casino to play at. I just want to see my winnings to start to come into my account. I don't think I am asking too much. I have been waiting almost 8 weeks for my money and still nothing.
reopened account played 3or 4thousand with great bonuses but never do you hit anything guess i will close this account permenatly as there is no way to win even with the bonuses thought id give them another shot but just cost me another 4000 ….TIMETO GET OUT FOR GOOD
I have sent emails to coolcat casino over 10 times about my 800 withdrawl over the last 6 weeks. All I get is a response that I will hear back within 1 business day on why I have not recieved my withdrawl. I have never had a response back with the reason why I have not recieved my withdrawl.I have not had this problem with other online casinos! I want my money! Who should I contact?
I had a withdrawal for $890 approved on the 2nd of December and asked for payment by Moneybookers. I was told to expect payment 7-10 days after this but still haven't received anything. E mails to support have not been answered so I have now e mailed Marty Davis to see if I can speed things up or actually get paid:0(
Submitted a legitamate withdrawal request at Cool Cat Casino for $200 (minus the bonus) amount and have 1) been told by Steve that all my docs are in, withdrawal would be processed 10 days from submission 10/13. Then…on 11/13 was told by DINO all my winnings were void due to not obeying the rules (had cashed in 2 chips AFTER the deposit/withdrawal), then 11/30 was told be Steve my withdrawal was being processed. Not that $200 is worth the hassle, but this site is ABSOLUTELY FRAUDULENT and of note, has been blacklisted and labeled 'Rogue' by Casino Directory and CasinoMeister Online Casino Reviews.
I just used a 400 dollar free chip and played through the 8000 dollar requirement, submitted my identification requirements, and now im waiting for approval, hopefully it wont take too long like some of the people on here, but I have faith that it will come eventually. Was hoping for it to come before christmas but after reading here I find that unlikely.
-Grant P
I won $700.45 from Cool Cat Casino on 11/2/2010. Today, 12/10/2010 I recieved the check. Just wanted everyone to know that you will get your money if you fulfilled the requirements and send in all the required information. It may take longer if you haven't sent your information in prior to winning. I sent it in when I signed up, just in case I won. Thanks Cool Cat Casino!
i was approved for a 510 dollar withdrawl on 11/15 and i have not seen any of this, i keep asking customer support and they always tell me next week ( i have been told next week 3 times) i am getting nervous that i may never see this
Was approved on october 17th for a withdraw and still have no check as of december 8th I have contacted cool cat three times and they always say the check will be mailed out at the end of next week.I have won on other casinos and was paid quickly, all I get from cool cat is a run around!
I got a bonus for a free $50 credit with a $1500 playthrough to cash out the $50 at cool cat casino
I did just that, played through and tried to cash out
They denied me my cash out very unfair
I won $3,400 on Cool Cat on October 24th. $1,700 was approved on November 4th. After numerous promises that the check would be sent, I still have not recieved a thing. You will notice a Mr. Davis and a Steve on this site to contact to expedite this for you. I did that and was just turned over to a Stephanie, who talks so fast you can hardly understand her and gives me the same run around ie. so much requests for withdrawals, can't control third party that sends the checks, etc. I was told 10 days ago that the check would be sent next week. This week I am told that due to the holiday, it wouldn't be sent this week. Hopefully, next week. It is now over a month since my withdrawal was approved. Once that is sent (if ever). I will have to go through the same process again. I have never been so frustrated in my life. I will post again to update my progress.
Alan, have you tried contacting Marty Davis? Please scroll down and read his messages.
So far he has been taking care of all the issues here. IF you´re own money he will make sure that you´ll get it.
his email address is md@gwages.com
please keep us posted.
Fraud and a scam, all I can say, they do not pay if you win !!!! heard every single excuse possible
OK people this is how this casino works. Be sure to read all of their rules in advance and follow them. I won 4000 on Aug 28th. Today is October 28th and the first check they sent me for 1500 has finally cleared and I have the cash. I will received my next check tomorrow for 1200 and in another month my third for 1200. The process is long and it is frustrating but there is light at the end of the tunnel if you play within their guidelines. I can only see it as a blessing I turned 30 dollars into 4000. Patience people.
The 1st of October I won $1000, stupid me played back $500, requested the withdraw and as of today, you guessed it, no money. I have sent emails, spoke with Nathan at Cool Cat and he comes up with all this garbage about how they have to be really careful about how withdraws are done. I have played online casinos for years,in my state its legal. I have already made my mine up I will never see the $500 and yes I still get harressing phone calls to play there other casinos. I have always been paid within a week of request from other casinos and it went right to my checking account.So people stay away from them. Not worth the headache.
I played at Cool Cat Casino more than a year ago, and I lost. No problem. What is a problem are the NONSTOP PHONE CALLS I get from a recording. I have called them and asked them to stop calling me, and I got THREE CALLS THE NEXT DAY. Don't play with them and don't give them your information. They will harass you unendingly.
Hi there,
I understand Cool Cat is part of the Virtual brand.
I requested 2 withdrawals from Club Player and Party City back in December of last year would you believe!
I am still waiting for my last payments to come through.
Have heard every excuse under the sun, emailed, chatted, called them regularly, and been very polite and patient, but still no answer from them….
A fun casino, but do not expect to be paid for a long, long time, if at all :(
If you like to waste $$ and assure yourself of never getting paid may I suggest Cool Cat. I legitametly won $1000 on Cool Cat Casino and I kept getting meesages I must submit an authorization form for 1 more credit card. I would submit my info for the particular card and the next day they would claim I still need submit for yet another card. It's amazing how simple it easy it is to make a deposit, yet when it comes to withdrawing Cool Cat is a bunch of crooks ! I have had several on line casinos who pay quickly and timely; Cool Cat obviously tries to do anything and everything not to have to pay the customers and to keep you spending. STAY AWAY !!
I received 1500.00 today. It came UPS, impressive. I am still due $2240.00…. I just want this done. I won this money and requested payout on August 28th. This is September 29th. I appreciate the fact that I have received some of it…… all of it would be better. I will probably get it all just don't know when and that isn't a way to do business.
Won $1500 after meeting playthrough requirements. requested withdrawl at end of August. Was told the 1500 was approved for withdrawl and check would be sent by 9/22. Ha! what a joke…Called today and was told there was a delay due to volume of requests. Tried to get more info via chat and was told i was only approved for $500…This casino is a scam!!! I have been told several lies…I won this money fair and square and am being scammed out of it. When i asked about the other $1000 i was told it was cancelled. they didnt even put it in my account. Do not play here!!!
I take that last comment which was positive back. I won 3800.00 and requested payout on August 30th. Here it is September 24th and I still have not received one dollar! AND Mr Davis just threatens to cancel my winnings and close my account if I don't follow their "guidelines". I won fair and square and this is too much money to ignore. Enough is enough. If you want to get your hopes up and have months of frustrations play at Cool Cat because that is what you will get.