I received a promotion on August 6th that gave 25 extra free spins on Mega Millionaire Wheel every day for 7 days when you deposit 20$. I played out all 7 days with no issues. I received the promotion again on August 13th and deposited. I received the extra spins on that day. On Aug 14 I did not receive them, but they were promptly added when I talked to support. On August 15 I did not receive them and support said they would escalate the issue and I would hear back in 24-48 hours. On August 17 I had still not heard back so I talked to support again and after many attempts of them adding the spins to my account and seeing nothing on my end they added the value of the three days of missing spins to my account as bonus money (7.50$). I did not receive the spins on August 18 but did not have time to sit with support for them to sort it out. On August 19 I talked to support and they claimed that I misread the terms and needed to deposit every day to receive the spins. They requested a screenshot of the terms of the promotion which I did not have as I did not think I would need to take proof of it when I claimed it. They were adamant that I, all of their coworkers that I spoke to in the days prior, and their entire system that gave me the seven days of spins the week before, were mistaken. It was absolutely ludicrous and a terrible customer service experience. I requested my account be deleted. Save your money for an online casino with a customer support chat that is easier to access and that won’t accuse you and their coworkers of being illiterate or try to convince you that their entire system glitched out for a week straight.
As many other players have commented this is my experience.
No live Chat available
Email request with password re-set have been ignored
On requesting partial withdrawal no communication from them
Closure of my account with a balance of $2200
Clearly this Casino acts outside of regulatory requirements
They do not honour claims in their marketing both online and through other media outlets
I have lodged formal complaints with Alderney Gambling Control Commission and other regulatory bodies.
Results will be interesting.
I made a deposit that came with a promo of +50% bonus cash but the bonus didn’t come through. I played for a bit with the deposited money thinking the bonus will come through any moment and then it never did. Frustrated, I contacted support through the online chat and they refused to honour the promo which was the only reason I made the deposit in the first place.
The first reason I was given for not honouring the promo bonus was because the time on the offer reset while i was making the deposit, and it was clearly hidden somewhere and not on screen for me to see. The next reason was because I played the casino games instead of contacting customer support right away about the missing bonus so they couldn’t honour it. Ultimately they refused to honour the promo bonus at all. I wanted to prove that I should have received this bonus. In all of my support chats I asked for them to be emailed to me and haven’t received a single one yet. I signed out of jackpot city and when I tried to sign in again it said my account was no longer available. I made a complaint so they closed my account limiting my access to my transaction history and time spent on the site. I didn’t close my account, the casino did. Then a week later, I asked again for the support chat transcript and transaction history and was told it would take months to receive that. And the bonus they refused to honour was just $5! They then told me that they will reinstate my account on one condition. I must write a letter stating that Jackpot city casino has done nothing wrong and it was my own fault I didn’t receive the promotional bonus. Which would have been a complete lie.
Ultimately they screwed me over on a promotional bonus and then made all information unavailable to me by closing my account and they only way I could access my account again and play the casino again was to put in writing that they did nothing wrong. Which would be a complete lie.
When companies make things extremely difficult and time consuming for customers to deal with issues it is unethical and it’s shady business. I think what they did is just wrong, unethical and it’s why I can’t recommend anyone spend any money at this online casino! I Do Not Recommend JackpotCity Casino.
Jackpot city, I joined, l live in Ontario, I deposited $50, l canot play because the site comes up. Com….it asks if I’m in Ontario then logs me into .ca so the games will work. Immediately the site switches to .com,making the site useless,games do not work,I logged in on 3 different devices, jackpot stole my money
They make it purposefully difficult to withdraw any funds. They provide an email to contact support but is an unmonitored emailing system. If you manage to get onto the live chat they give you suggestion to basically “have you turned it off and on again” to resolve issues.
On June 12, 2023 I withdrew 10000.13. My account was updated but still it went to a different email and was reversed back to Jackpot city casino. I’ve been going on live chat and was told over and over to wait 24 to 48 hours. To date I have not received anything. After numerous attempts to go on live chat, I was kicked out of the live chat. I can no longer join the live chat on the status of my win. I am disappointed since I thought this was a trusted site.
Have been playing with jackpotcity for a while played on the 24th of June and deposited from my visa debit card and it went out of my card fine and then on the 26th 6 payments of $200 2 of $150 and 1 of $100 went out without my knowledge and then the same amount went out again on the 27th and then 1 of $100 went out on the 28th have spoken with the live chat over and over and was told to email proof so I did that 7 times and still have had no reply or refund of money that was taken out of my card very very disappointed and angry have kept emailing and using the live chat but have still had no reply from email and the chat just tells me to email again not happy
This is a real review and not paid. I just used the customer service on jackpot city. It has always been super helpful but fairly by the book and same questions asked and I though a computer was helping you but the last 2 were a little different. So I asked if I was talking to a real person. They said yes and I felt. Little bad as I never told the people before that that they did a good job or acknowledged that what I was talking to to be a person as most places have a bot. Just letting everyone know if you don’t. The site is perfect and extremely fair. Some days they could keep you playing a bit longer on non payout days as I don’t just want the money for 50 bucks I like the entertainment by giving you little wins instead of 50 bucks disappearing in 5 mins this is rare but most of the time it’s fun and you win. most of all I do it as it helps me go to sleep. That’s not a bad thing games are awesome and the daily bonus is awesome. At least once a week you can claim the bonus and get through the play through leave with a few hundred which is a nice end to a day. But I reinvest most in to the site as it’s a lifesaver and cheaper and actually healthier than most other sleep options. The main reason besides annoying you with my terrible mechanic grammar is this site still employs peple when other are letting go of people so you can talk to a computer. So I give jackpot city my money and always will. And treat the customer support with respect as they have always met or exceeded my expectations. I never thought I would be writing a review about an online casino but the lady I had help me today turned my bad day in to a good end of day which is getting rare now. Made me realize that getting caught up in bullshit effects others as you don’t actually know now if they are a computer or there are feelings attached to a person on the other end. My feel good rant for the day. As well as a learning experience. There’s a lot of weird and bad in they world today and getting caught up in it is way to easy as we don’t face the consequences of talking over a computer but sometimes there is still good people on the other side of the screen it just really hit me on jackpot city as their customer service is amazing. Sorry if this is long and the grammar is bad lol. Stay safe and be nice to fellow man/ woman but stand your ground and stay safe. Good night
I have never had a problem and have cashed out many wins including ba 24,000 one which was not held.I find the bonuses the best and have always won big while playing one.
I made a withdraw and only received half of my money I cannot get an answer why the full amount was not refunded to me online chat Now has directed me to only reply to emailI’m waiting for someone to respond to me through email for there is no phone number that I can call To talk to someone I’m very disappointed that they took $650 from me and not once I’ve reached out to explain why
Where to begin. As previous customers have stated I am having a problem with deposit issues. I’ve played over 10 years on their sister site AllSlots Casino. Never a problem. Ontario made new rules and they booted me over to Jackpot City Casino. Was going good until last week. I deposit through instadebit, don’t like giving out my bank account information. Never had a problem until last Thursday. One deposit pending, thought oh glitch deposit again another pending. All went through on instadebit nothing in my account at the casino. Ghosted by support and trace my deposit.
Hello
I am very upset as I have been emailing daily for my withdrawals and no one gets back to me. I have some that say successfully deposited and I never received any funds I’m waiting on $200.00 and $500.00 and then $800.00 that is pending.
I just want to get what is mine as they have taken all my deposits no problem. They did e-transfer me $300.00 but it would be nice if we could get this cleared up. As I have never had a problem with jackpot city until now and would like someone to reply back to my emails that I have been sending daily. I have provided my phone number but I have no way of get them on the phone.
Please escalate this to a manager so I can move forward.
Thanks you
I’ve had a lot of fun here, customer service is great and anytime I’ve had an issue with a deposit they helped walk me through it and get it all sorted out. Had no problems making a withdrawal either which was great. Unfortunately after the withdrawal now when I play anytime I’m about to get a bonus my screen glitches reloads and you can see obvious signs of manipulation on the reels. Unfortunately gambling’s only fun if you win a little bit sometimes even if you just spend it again anyways who cares that’s gambling but it’s not much fun just dumping money.
Going on to the third week now waiting for a $313.00 withdrawal to my visa card. Sent in my license for i.d, bank statement for proof of address and a screenshot of my internet banking confirming visa card. This is ridiculous
On February 1st, we won money and tried to withdraw $1500. They said it will take 24-48 hours. Then I received the email saying that they are unable to process the withdrawal. After I gave my banking information they sent me an email saying they didn’t receive my banking information. After the fifth time I sent my banking information again. Today is February 5th and till now I haven’t received my money.
Most games glitch, then kick you off. When you are hitting good wins it freezes when you land on something good and doesn’t give you the win.
When I went to the support page they told me that’s gambling and cut me off.
I’ve spent over 10000 on it with not even one free spin. Got told I didn’t qualify. I’ve never had any of these properties with other casino.
Great games but terrible withdrawal process. I won an alright amount and went through the withdrawal process. Verification of my card was accepted, payment was “successful” but then my money was back on my account. I contacted customer services and was told my card was expired.. of course it is not. I’m no longer able to deposit or withdrawal from this card and I don’t like the idea of using alternative methods.
This casino offers bonuses and matching deposits. I won almost $4000 from my initial deposit of $1500. They refused to pay when I tried to withdraw my initial deposit. They claimed that I had accepted a “matching deposit” from them and forced me to “playthrough” because they claimed I accepted their offer. I was told that I had to keep playing up to and including $84,000 before I met their playthrough requirement. When I complained they imposed a self-exclusion on me at their will even though I did not ask to be self excluded. They kept my initial deposit of $1500 cash and also my winnings of $2500 and said I was excluded for 6 months. Keep your money and avoid Jackpot City at all cost.
I have made 3 withdrawals in total I received the first amount back in 2021 and have never received the funds for the last 2 due to “no evidence of owning the debit card and no proof of ID”. This has been sent in multiply times by myself and my bank. If this was the case where did my proof of ID and account number proof go from when I withdrew the first amount? All evidence I have submitted since gets rejected because they cannot read the PDF or JPEG evidence – which it is clear to read.
I won 600 on December 21st. As it was taking so long I ended up reversing 300. I still have not received my funds. I have chatted multiple times with online agents with no success. I keep being told the same thing “I do see that your withdrawal is still currently in the review phase” I have for supervisor or manager only to get reply they are the only point of contact.
I made a deposit 1 month ago, showed it came out of my bank account and received etransfer confirmation but there was an error on the site so it didn’t get deposited to my account. I chatted with support right away and they said there was an issue with etransfer but the money should be returning to my bank account in a few days. The support person even said they see my deposit got rejected. A few days pass, nothing returned to my account. I contact support again and they say to submit a trace. I submit a trace and don’t hear back, I then contact support AGAIN and they said they didn’t receive anything, submit again. I submit again and also email them but they require the CA number which the bank can help me with. I contact my bank and they can’t provide CA number. It’s now been a whole month and still no return and now they aren’t replying to my emails.
Also, each and every time I contact support, I check the box to email me the chat transcript and guess what….no chat transcript sent! So I never have proof that I contacted them so many times and each time support telling me they see the rejected pay and that all I need to do is submit a trace.
I have played with them for a couple years now. I made a deposit 2 weeks ago and they are claiming there was an error with the etransfer. After sending documentation of proof of deposit, they are still claiming their banking people are looking into. After reading the other reviews, I am furious that they are scamming so many people.
They let you deposit, win withdrawal then the magic happens.. you deposit and your money goes “missing”.
Its not pending at your bank, you provide the etransfer information. That want a CA number which only exsist for deposits into your account its an H reference number for transfers to them. They ask you to provide this list of information from your bank which you do and then they tell you it’s not enough. It’s a cycle that never ends. 3 wks so far countless hours on hold with customer service, you do the deposit trace as requested twice. Wait many days for a reply only to be told they want more. It’s exhausting. You get to the point where you give up and they win. Sneaky way of padding the books with your money. I feel very scammed certainly and would worry about anyone else attempting to play. I wouldn’t do it go to sports interaction they are great. Replies are fast and they don’t steal your money.. win win.
I’ve responded to every request provide every bit of information possible. They have to be able to see the deposit with the reference from the bank.. so if they reply it should only be sorry I’ll give your money back.. no more nonsense.
I had $800 and jackpot city gave me hard time receiving that, finally after 5 weeks I received it, the again I win $800 and now my account is locked and funds I won was confiscated due to using a visa gift card and treat it’s considered third party, they refuse to give me my winnings. But on my statements of withdraws on JackpotCity it states that my $800 was successfully deposited and it never was
I used to enjoy JackpotCity but since they moved to an Ontario location I have had nothing but problems. At the moment I have a game that I can’t close running in my account so I can’t use any other games. I have tried the live chat on several occasions trying to get this problem solved but they don’t have Tier 2 support and I am tired of being told to empty my cache and change my browser. They don’t have a clue when you are using a Mac instead of a PC. I didn’t have any problems getting my winnings once I changed to an automatic deposit so I didn’t have to wait for their passwords.
Back 2018 I’d played in this casino and made a winning of $1000 but I didn’t receive my winning, the chat support my winning is confiscated. And they locked my account even I did submit the required documents. And last month I did sign up this casino using my friend personal information and make a deposit $1000 using echeck and thankful I made a $1500 win and request a cashout and the following day the money is in the account of my friend. And after my friend call to his bank to make a stop payment for the $1000 deposit using echeck….and now I don’t care whatever you do to my account…the important is you paid me for my winning last 2018.
I withdrew just over 1800 on a Wednesday night, was told to submit documents 3 days later, then it came back to the account because apparently the third party declined it … It was through e-transfer. So I asked the rep what the heck happened, and she said change the e-transfer preferred email… Which I did on a Monday…. Everyday I had discussed it with the reps for an update… Kept getting told everthing is good and approved. Next Monday comes and it’s back to my account. I rewithdrew it and escalated it and within 4 days, I saw it was pending.. I got told everything casino approved it and waiting to be released within 24-48 hours… Low and behold it was returned back. After multiple multiple conversation that everything is good… It’s been 4 weeks now.. I’ve retried it again through e-transfer…it’s getting really ridiculous. Spent 5k.. I’ve had one withdrawal go through and 3 didn’t…. I left that alone and played.. now that I have 1800 I want to cash out.. it’s taking forever. I’m getting extremely frustrated
Spent over 10k recently with jackpotcity i only won back 4k went to make a withdrawal and they locked me out of my account sent all the right documents for them as there is no issue been over a month still no response back I have been a loyal customer and spent a ton of money with this casino I expect to have my money sent to me with no hassles as I have withdrawn money from this casino numerous times with never any problems
I’m an avid gamer on a different site but thought I would try JPC. I used a promo offer which promised 80 free spins and a low deposit amount. Upon signing and making the min deposit the spins were not applied. Customer service was no help and refused to honer the offer despite me providing links and screen shots of their own site. Email also went unanswered. But let’s assume that none of that was a problem. The site itself is riddled with glitches and lag. Poor responsivness and crashes repeatedly. The App is even worse. If you’re looking to try online gambling I’d 100% choose a more established and reputable site.
I have really enjoyed playing on this casino and have spent roughly 6000.00 give or take. I finally win a little bit and decided to with draw it. And it was taking forever so I contacted chat and get told it’s under review by management. The next day I recieved and email requesting my ID which I provided immediately. About two hours later I recieved and email saying my doc had been recieved and approved. And later got a msg in acct on the casino saying my acct had been verified and approved! Yet still my winning had been it been released! This was on March 23 and everytime I have contacted the chat tejbrep says they are sorry it is taking longer. And say they are escalating it so hopefully We get feedback faster as to when it will be released! I have and reps promise me I will defiantly get paid they just don’t know when! And finally earlier today I spoke with rep and made a comment that I was going to give the winnings to my daughter to help cheer her her because I personally didn’t need the money as I had plenty of money and I was clear when I said that it was not that I needed the money but seeing as it was extra I was giving it away!!!! Later I went to go play and deposit and my acct is closed! The reason I was bothering them so much as I was told by one rep that I was doing by contacting them daily! Was the principal the casino didn’t mind me spending over 6000 but when. I finally win and withdraw, they all of a sudden don’t want to pay me my winnings. As of today, I still have not recieved a response as to what it going on and why it is taking so long to get a response.
You’re able to deposit to the casino in seconds; however, when you attempt to withdraw, they lock you out of your account. I have been waiting to be paid my withdrawal for over 35 days now. I have given them all the documents they requested. My winning was a little below 2k. They had been telling that my account is under review for weeks.
I deposited $600.00 December 4th 2021. I lost $130.00 and requested my remaining $470.00 the same day. I provided all requested documents yet they keep being decline and i keep being asked for proof of interac account ownership. As per interac: Please be aware Interac does not hold funds and is unable to trace funds. Issues affecting the Interac e-Transfer service must be reported to your financial institution for investigation and resolution, as your bank account and relationship is held by them.
You can call the number on the back of your bank card, visit your financial institution’s website on how to contact them, or visit your local bank for assistance. You can also contact your financial institution directly through their mobile application.
I won over 60k in mid Nov. 2021 and haven’t received a penny to date now mid Feb. 2022. They wanted me to prove my money was on the up and up I provided years of employment income and large sale legal complete documents as soon as they asked. Now all I get is we are busy but will contact me when they have anything to tell me. I’ve contacted them many times a week and said just about everything under the moon to get paid. Nothing just my asking, begging, pleading and outright fury cut short with there’s nothing we can do but wait. I asked for my chat transcripts and received only 4 out of close to a hundred. They assure me that’s all of them. Even though I had about 10 saved on my phone which I showed to them and they still insist there was only 4 live chats. They closed my account on top of that for minimum 6 months saying I requested it, self exclusion. I did no such thing. I have thousands and thousands of loyalty points that expire within that 6 months. I guess they are gone now cause three months has passed.
I have been waiting for 1 month for my money, $3532.35 and it’s under review. I contacted client services through chat about 12 times and it’s always the same story « it’s under review » I provided all the documents they requested but still waiting
i submitted for a withdrawal of 800 early december, my account indicated in review. as of today, it states withdrawal successful. it wasnt successful for me, i havent recieved this money.
I am a fairly new player (less than a six months) for Jackpot City online casino. No issues with the choice of games or quality…All good. However, I requested a couple of withdrawals in late December and never received it till this day. I have contacted them several times and they keep on telling me…”It’s under review” followed by a long list of reasons why withdrawals are being delayed. After a few times of complaining about my funds not being received, I gave them notice that, if by Friday Jan 22th (yesterday) my issue is not resolved, i would follow up with further actions. I hope that this method will help resolve my issue for the benefit of both parties, because my next step will be directly to The Malta Online Gaming Board. I have been more than patient and fair with J.City, I truly hope this method will solve my issue. I know that J.City has received and confirmed all my proper documents needed for withdrawals, because I have been paid for winnings, but I never received my two missing withdrawals (250 and 100) from late Dec 21. It is with the hope that this complaint will resolve the issue.
I have been playing for many years and usually used the same bank account as i have more than one bank account, in the last few years they have been taking half or more than half of my winnings, their explanation was that i owed and its called chargebacks, never heard of that but the other day i withdrew 600 got a text saying i was getting 300 so now jackpot city has lost a player!!!
I’ve been playing for a year now it was good at the beginning.. haven’t won big amounts all under $1000 I have a had 2 problems with withdrawals taking to long to get my winnings it is ridiculous always the same answer it’s with the review management team bad service have to spend my money elsewhere
When I first visited this site it was great. Good selection of games. Easy to deposit and when you did win easy and fast withdrawal. But lately site has become way to greedy. Almost impossible to win anything. 50-75 spins and not even break even on a spin. They have taken all the fun out of it. Too bad was a good site
I have been playing at Jackpot City for a while now. I have not won huge amounts but understand it is gambling. I have withdrawn funds a couple of times, again not huge. I use interact to deposit and withdraw. All of a sudden on December 3 2021 the interact withdrawal option has disappeared from my options to withdraw. In contacting the customer service I was advised there is a problem with this and they are working on it and to use another payment option. There is no option that is suitable for my banking. Two days later, still the same information being provided by csr, with no resolution timeline being offered. So here I sit with 3k I want to withdraw and no solution. In visiting sister sites the option of interact withdrawal is available on my account…… this is not sitting well with me.
Tammy on December 8, 2021.
Going through the same thing. Extra long pending withdrawal too. Try the Much Better app. It may take a couple days to verify with them and then of course the withdrawal periods for both but you’ll have a way to get your money.
I’ve been playing off and on for year now. At first I couldn’t win a damn thing. Then I did my homework and studied the slots played free and read the reviews of the actual slots. I started to really understand how they work. In the last few months I’ve won about 72 000. The money I’ve deposited to get that money is 4000. As long as you play smart the bonus will work for you. The slots I’ve won most of the money is the penny slots and place bets. From 2$ up 25$. Then you start winning bigger and then your bonus will disappear pretty quickly. My truck is paid off and now I’m working on paying the house off and I’ll do it. Pay smart do your homework and don’t get greedy and quit when your ahead. They will always get their money back if you don’t know when to stop. One slot on this site I played and won big. and I tried the exact one on another site and my winning s were almost identical. I recognized a few big spins I missed out on winning then and used that knowledge to almost foresee what was coming up and hit it big with a 13000 win. Put your time in and get to know the rtp s. Study up and you’ll figure out which ones you’ll win a lot but small amounts and then there are some slots which I like playing. You win fewer times but the amounts are big.
If your documents are provided and every detail correct you should have nothing to worry about getting withdrawals or even winning it’s up to the game you choose to play which determines the payout.
For years I have enjoyed JPC. I have won and lost a lot of money. However, for some reason (I’m guessing because I have been putting in smaller amounts of $ at a time) I seem to be getting blocked from Tournaments and bonus wheel spins where I have won free spins on a game. There was no notice and no explanation. Support was of no help, quoting me a tag number. I am disabled and they call me constantly telling me of my promotion if I haven’t played in a few days.It’s ridiculous!! I can read the promotions when I log in.They want me to play responsibly, and when I do they hound me consistently to get back in there and play saying “You only need to deposit $5 if your tight for cash”. Needless to say I will now be looking for a new site that is not in any way connected to JPC.
I have made 4 deposits in the last 3-4 months that did not actually go to may casino bank, they were put through on Gigidat and sent to jackpot city but never deposited on the site , after several online chats and emails the amount of the deposits ( 340.00 ) was never returned. It seems as though they just don’t care and keep your money , you would think a player who has spent more than 20,000 in the last 8 months they would care.
Have been with jackpotcity, and it was great up until recently, they have locked me out of my account, and have not contacted me regarding my query. Payment was also an issue because of banks so-called not accepting there deposit.
When wanted to withdraw my money, waited like a 2 weeks, after that they return back in the jackpotcity account, saying my account need more requirements in order to proceed, I upload the all info they requested… they never approve..
I’ve only been playing online at Jackpot City for maybe a few weeks, I have deposited a few k, I won 6k and played it back in, I won another 6k earlier this week, withdrew the funds, to be honest after reading these comments I was thinking oh well… maybe I’ll never see that money, but to my delight, 6k was in my bank yesterday afternoon, thank you Jackpot City : )
For about two months now I’ve been playing on jackpot city, spent around $500 in total deposits. My feedback about JCC.
-Games seem glitchy at times(page/game reloads) during bonus spins
-Daily bonus wheel is cheap! (I’ve only won twice in two months!)
-Bonus/Match deposits are basically scams, they look good being 90% matched until your funds are stuck because you need to wager that bonus 70x over.
– Free spins are so hard to get, I just finished playing Blazing Mammoth. Spent $200 on over 750+ spins and I only got 15 free spins once!…those free spins paid out $3.50, my bet was 0.60 and the winnings were x3
My advice would be to stay clear, it’s not really worth the time or money in my opinion. There’s definitely better online casino options it there.
They offer you bonus dollars but then force you to play it before withdrawing amounts you have won using bonus play through as a reason. I played $6,000. Won $20,000, they refuse to let me withdraw the $17,000
I supposedly won because of $2,600 in bonus play that I need to play through but you can’t select to play with bonus money, they don’t allow to select that so basically they control your play and clawback the winnings the few times you get some if you use their bonus dollar offer.
Their loyalty points expire. So you are forced to keep putting money into the site. The machines are boring and you rarely win. Horrible customer service. Many of the games scam you. Ex yiu getv12 free spins at x2. They only pay out x2 on small wins. If you get a big win on a spin you get x1 payout on that spin. Just horrible. You can’t have 2 accounts. But until you use chat features they say nothing then block your accounts.
Me and my wife only play this casino, I play one game in particular. Over covid I have spent over 70k gambling on this site and have won over 160k. Maybe I have horse shoes up my a.. but this is the only casino I have actually won on playing and they pay no problems yet.
I used to like this casino. But after recently putting a sizeable amount into this site, I won nothing. Over $400 in one machine and no bonus, tiny line wins etc. Their bonus wheel never ever gives any kind of reward. I will say when they did payout, it was quick, but again, that was months ago. Their machines are awful. Site needs upgrading as well. Been kicked out of glitchy games and a few games haven’t been working for several months too.
So i never cashed out before but i did spend a good amount of money here.. but when i did win 5k oh boy they asked for documents which i provided, (why is there a minimum 7 days to review them anyways?) weeks later no response i have no hope of ever seeing the money
On ruby fortune I.made a despot through neosurf the credit was taken from voucher and not applied on the casino then again the next and one on jackpot city I have not recieved any money back and send through documents. I have contacted online chat and no real answers
Love playing jackpot City I’ve won lots and always get my withdraw within 2 days biggest win was $13,500 and then have also won another $5000. It I ever have questions the chat option is amazing and they always answer right away.
I played and won a little so kept playing and won a little more, then I lost it so deposited a bigger amount, then went into a game. Then seconds later I got an email saying my account had been self excluded and kicked out and my account closed because of other accounts that I do not have and that they claim have already been closed and they could not provide any details but saying the account is linked to others and I’m not allowed more than one. I asked what accounts…and they kept saying to just email to verify my details. So I asked if my so called original account could be opened but they said to contact the verify me email.
6 months later nothing. Tried to play again with a new account as no contact or help was made to get into my old one that has my money in it and the exact same thing has just happened again!
Jess on September 13, 2021.
They literally did this to me 3 weeks ago I kept on their ass and they’ve just refunded all my deposits I made while been self excluded 🤦 mission and a half but glad I got my money back
After reading so many bad reviews I was a bit worried about a withdrawal I made for $1800.00 It did take about a week to finalize the process but I was payed the full amount with no complications.
Gave them thousands of dollars, then tried to withdraw a little bit of winnings, days and days go by without getting paid, they send an email from a no return address asking me to submit documents over and over , which I did repeatedly. Contacted online support multiple times to get some help, they would not help at all.
Asked for contact Information to call or email them numerous times. They would not provide it. The online support staff would just disconnect you after pleading with them for a few minutes. Never get the same person twice. Waste of time and waste of money. Eventually they returned the money to my account to gamble away since withdrawing it was impossible.
Deposited 100$. Was told it couldn’t be accepted, but then they took it anyway with no credit to my account that I can no longer access. Told me to send copy of deposit receipt and they would refund me. I did. They didnt.
I like Jackpot City. Ive won $600 before and cashed out with a etransfer within 2 business days I received my transfer by email and they text or email your password seperately to accept it. These guys are legit and I often recomend to people. My brother in law won $17,000 and got his money after only trying the casino for 2 weeks. He had a little bit of a job for about a week getting the money, but only because of the sum and his bank was kinda like whats that. So he had to go to the bank and give approval for it to be deposited into his account. My point is, ive played their casinos for à good year now, maybe longer and they are legit and à great spot to go. Big thing is, try to bet between $1 -$2 per spin. It makes a difference with your winning streak! And try the ones listed under HOT.
Won $300, decided to withdraw to see if it was legit. That was May 20. Then confirm documents, issue with my name on account and real name, resolved May 31.
June 2 I receive an etransfer but alas, no password. Etransfer expires on July 2. Live chat and they assure me a password will be sent shortly. June 3, receive a withdrawal statement.
Never received an email so on June 10th live chat and they sent an urgent request for a password. Was some issue because my documents were “held up” but “check your emails.”
June 15, another live chat and another urgent request. How long I ask? 24-48hrs… blame Interact (which they claim is the fastest way)
So, here’s my theory, I’ll get a password on July 3 when the link expires and go through the whole thing again.
I deposited $3700 from three different cards and won over $6000, but all my accounts have been compromised! They closed my Jackpotcity account and never explained why! Even their online chat reps are so rude and fishy!
I never received my money back and basically lost $3700 period!
Being with jackpot City probably 10 years or more. Made a comment in the chat when I lost my phone and my information I couldn’t get my password. All I said was if I couldn’t play I was going to go crazy in a joking manner. They banned my account and closed it. Then later I emailed them to reinstate it. I got my account back but they took away all my loyalty points and I was almost Platinum. I feel this is not fair I feel that somebody had a bad day and took my comment out of content. So just beware one little wrong thing said you can lose everything even after 10 years.
I had won 12,000.. immediately withdrew. Then won 4500.. withdrew. Then 2000.. leaving a total of 18500 in process. This was Wednesday. I messaged support today and they were super friendly letting me know the money was released today for payout and I’ll have it Wednesday the latest. Smooth transaction and no issues. Make sure your account is verified before you decide to play it will make payouts faster and stress free! I do have a e transfer limit of 9999 so they’ll deposit over 2 days in 2 payments . Very much loving this casino. Polit and stress free
Hubby love playing it and won big on the black jack, first time he cashed out 8000 and then another 6000, its been weeks now and no money. They first needed id (no problem), then proof of address, then why is the username not matching his legal name, then a photo of the back of his id, now they want a utility bill. Very suspicious. Not holding my breath on him seeing the money
I deposited $1000 to play a game on max bet at $10 per spin. After losing around $600 I get an error saying that the coin size I’m betting is no longer available and limited me to betting 80 cents maximum. So not giving any chance to recoup any losses, I’d rather lose it all than bet 80 cents a spin.
First time playing online casino was skeptical about playing an if I won if I’d get money. Played an won. Withdrew $1500 first time second time hit the mega jackpot of $5000 after 24hrs 2 days later money was in my account . Since playing I’ve had no issues so far so good. NZ
I won $5000 and when I asked to withdraw the funds it didn’t come threw so I resorted to chat for an explanation they simply said that they were experiencing technical issues an to check my emails for further actions. Today I go to log onto to Jackpotcity NZ and the site is no longer available
Withdrew 3k. Thru etransfer. They refuse to send you the password to accept the transfer. Been asking for 3 days . Get the same answer: check emails in a few hours.
For two weeks i have tried to withdraw my money. They tell me it´s because my bank will not accept their deposit. It was only $1200. I played it down because it got transferred back to my account. Then I did a withdraw of $1000 to get told that I need to contact my bank.
Won $300 so I made a withdrawal, next day go to check the status of it and I can’t get on my account. The chat people tell me my accounts been closed by management but my withdrawal was still going through. Never got the withdrawal so I kept asking the chat people and finally one tells me the withdrawal went to an outstanding balance on an account that was in my name. I never made any other account or any withdrawal that was outstanding. But they won’t even let me talk to management or anyone who can help me or let me explain my situation. It’s been over a month and I keep trying but I cannot get in any contact with anyone who can help me, just the useless people on the live chat.
I like this site I like the games I’ve won really big a few times once 8000 once 3500 other smaller wins 500, 300, 600.
I have to use etransfer its my only option
What a let down it is at least once a week it will disappear then they want a CA code. Well the bank only gives you half the code so you have to call the bank get the full code. I’ve yet to receive one missing transfer back because then they claimed they had the wrong email yet they sent the message to my email
So I’ve been taking it because I love the site so much but now it’s been 3 days and every transfer has disappeared
I won 2500 and I cashed out. They sent me a message 3 days later said I owed them a cashback money of 1450. With no proof or explanation. They sent me a deposit of 1050 a few days later but they closed my account. I messaged and asked them why they closed my account. Plus I asked for proof why I had 1450 of chargebacks when I used was email transfers. They said they would send me proof and escalated my request but didn’t send nothing. Fricken scammers. So I lost out on 1450, plus all the money I put in all year. All the donations, I put in towards this casino to pass time during this pendemic. Why are casinos like this still allowed to be in business in canada.
Very disappointing. Games jerk, speeds up, slows down, jumps in & out of games in the middle of playing them, this is a regular occurrence the moment you sign up & through out playing the games.
Customer support have no answers wants me to take a picture when it happens. Told them not willing to deposit more money just to take a picture. If they don’t know why it is happening why would seeing a picture help. ( “error occurred, hit ok button) hit ok button then it goes back to game, then it happens again, this can pop up 4 to 5 times in one game. I finally gave up and cancelled my account with them when I got absolutely nowhere with these problems.
After taking several thousand dollars from me, I finally won some, and the tried to withdrawal my funds (over 1600$). And I have hit a brick wall, I cannot get my money back, have given them documents to verify my account, and still nothing. Very disappointed in this online casino. Do not waste your money, as if you do happen to win, good luck claiming your prize
I’ve had Jackpot City for 2 years now I’ve put in just over 26000.00 since then and have only cashed out just over 6000.00 need I say more? They have loyalty points you can earn but reset you to the last level you were at every month which is unfair because it says every 60 days. They give you the option to reverse withdrawal for so long you just end up reversing it and then I have never won doing this ever, so don’t fall for it. All in all I’m pretty fed up with this site and will likely switch to something else.
I’ve been playing a few months now. Had a few wins.. Allways recieve money I withdraw.. Never had an issue.. Also chat team veey friendly and helpful.. I rate 5 stars
Every time I have tried to deposit via Interac e-transfer it does not go thru. Then I have to Trace my deposit, upload proof that they took my money!?! I always get my $$ back…
3-5 days later! so, the option is load MORE $$ via another method, or wait to get $ credited back to bank, and re-deposit it. It’s a huge piss off because otherwise it’s a decent casino. I have won a decent amount (deposit $10.. withdraw $300) I have never won big … but I have also never wagered big. All in all, I do like Jackpotcity, however be warned… unless you want to “save some $for a few days” while its tied up in confirmation and reimbursement.. do not at all ever use the etransfer deposit option!
Erin on March 26, 2021.
I’m having the same issue and it’s so frustrating! Had no problems for weeks then all of a sudden every deposit is a problem. Can’t get any real answers from support as to why either. I have had a few bigger wins and no issues with payouts so no idea why all the issues now. Ugh!
My first time playing any online casino was with Jackpot city last week. I deposited $1,000 and after playing, I ended up winning $11,168. I was very excited but a bit apprehensive, as I wasn’t sure if this was legit. I decided to read reviews and my stomach was in knots as I then came to the realization that I may never get my winnings and I have possible just lost $1,000 of my own money because all of the reviews I have read are sooo bad! Well, I won on a Thursday evening and 3 business days later (the following Wednesday morning) there was $9999 deposited into my bank account via etransfer. They said I have an etransfer limit so I will see if I get the remainder of my winnings but I am very pleased! The support chat was very kind and helpful. Due to this smooth transaction I will continue to play with them.
Have been using site for a long time. Deposited monies via Interact on Mar 12/21. Still not credited to account. Live chatted several times and keep getting different excuses and time delays. Finally told Banking Dept does not work weekends so can not resolve until at least 15th. Took my money yet I can not play. They confirmed money was received. Will I ever get the money? Will I be compensated? There is a chance I would have won the last 2 days but now I will never know. Recommend not to deposit money on weekends if they do not work.
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362 player comments/reviews on JackpotCity Casino
I received a promotion on August 6th that gave 25 extra free spins on Mega Millionaire Wheel every day for 7 days when you deposit 20$. I played out all 7 days with no issues. I received the promotion again on August 13th and deposited. I received the extra spins on that day. On Aug 14 I did not receive them, but they were promptly added when I talked to support. On August 15 I did not receive them and support said they would escalate the issue and I would hear back in 24-48 hours. On August 17 I had still not heard back so I talked to support again and after many attempts of them adding the spins to my account and seeing nothing on my end they added the value of the three days of missing spins to my account as bonus money (7.50$). I did not receive the spins on August 18 but did not have time to sit with support for them to sort it out. On August 19 I talked to support and they claimed that I misread the terms and needed to deposit every day to receive the spins. They requested a screenshot of the terms of the promotion which I did not have as I did not think I would need to take proof of it when I claimed it. They were adamant that I, all of their coworkers that I spoke to in the days prior, and their entire system that gave me the seven days of spins the week before, were mistaken. It was absolutely ludicrous and a terrible customer service experience. I requested my account be deleted. Save your money for an online casino with a customer support chat that is easier to access and that won’t accuse you and their coworkers of being illiterate or try to convince you that their entire system glitched out for a week straight.
As many other players have commented this is my experience.
No live Chat available
Email request with password re-set have been ignored
On requesting partial withdrawal no communication from them
Closure of my account with a balance of $2200
Clearly this Casino acts outside of regulatory requirements
They do not honour claims in their marketing both online and through other media outlets
I have lodged formal complaints with Alderney Gambling Control Commission and other regulatory bodies.
Results will be interesting.
I made a deposit that came with a promo of +50% bonus cash but the bonus didn’t come through. I played for a bit with the deposited money thinking the bonus will come through any moment and then it never did. Frustrated, I contacted support through the online chat and they refused to honour the promo which was the only reason I made the deposit in the first place.
The first reason I was given for not honouring the promo bonus was because the time on the offer reset while i was making the deposit, and it was clearly hidden somewhere and not on screen for me to see. The next reason was because I played the casino games instead of contacting customer support right away about the missing bonus so they couldn’t honour it. Ultimately they refused to honour the promo bonus at all. I wanted to prove that I should have received this bonus. In all of my support chats I asked for them to be emailed to me and haven’t received a single one yet. I signed out of jackpot city and when I tried to sign in again it said my account was no longer available. I made a complaint so they closed my account limiting my access to my transaction history and time spent on the site. I didn’t close my account, the casino did. Then a week later, I asked again for the support chat transcript and transaction history and was told it would take months to receive that. And the bonus they refused to honour was just $5! They then told me that they will reinstate my account on one condition. I must write a letter stating that Jackpot city casino has done nothing wrong and it was my own fault I didn’t receive the promotional bonus. Which would have been a complete lie.
Ultimately they screwed me over on a promotional bonus and then made all information unavailable to me by closing my account and they only way I could access my account again and play the casino again was to put in writing that they did nothing wrong. Which would be a complete lie.
When companies make things extremely difficult and time consuming for customers to deal with issues it is unethical and it’s shady business. I think what they did is just wrong, unethical and it’s why I can’t recommend anyone spend any money at this online casino! I Do Not Recommend JackpotCity Casino.
Jackpot city, I joined, l live in Ontario, I deposited $50, l canot play because the site comes up. Com….it asks if I’m in Ontario then logs me into .ca so the games will work. Immediately the site switches to .com,making the site useless,games do not work,I logged in on 3 different devices, jackpot stole my money
They make it purposefully difficult to withdraw any funds. They provide an email to contact support but is an unmonitored emailing system. If you manage to get onto the live chat they give you suggestion to basically “have you turned it off and on again” to resolve issues.
On June 12, 2023 I withdrew 10000.13. My account was updated but still it went to a different email and was reversed back to Jackpot city casino. I’ve been going on live chat and was told over and over to wait 24 to 48 hours. To date I have not received anything. After numerous attempts to go on live chat, I was kicked out of the live chat. I can no longer join the live chat on the status of my win. I am disappointed since I thought this was a trusted site.
Have been playing with jackpotcity for a while played on the 24th of June and deposited from my visa debit card and it went out of my card fine and then on the 26th 6 payments of $200 2 of $150 and 1 of $100 went out without my knowledge and then the same amount went out again on the 27th and then 1 of $100 went out on the 28th have spoken with the live chat over and over and was told to email proof so I did that 7 times and still have had no reply or refund of money that was taken out of my card very very disappointed and angry have kept emailing and using the live chat but have still had no reply from email and the chat just tells me to email again not happy
This is a real review and not paid. I just used the customer service on jackpot city. It has always been super helpful but fairly by the book and same questions asked and I though a computer was helping you but the last 2 were a little different. So I asked if I was talking to a real person. They said yes and I felt. Little bad as I never told the people before that that they did a good job or acknowledged that what I was talking to to be a person as most places have a bot. Just letting everyone know if you don’t. The site is perfect and extremely fair. Some days they could keep you playing a bit longer on non payout days as I don’t just want the money for 50 bucks I like the entertainment by giving you little wins instead of 50 bucks disappearing in 5 mins this is rare but most of the time it’s fun and you win. most of all I do it as it helps me go to sleep. That’s not a bad thing games are awesome and the daily bonus is awesome. At least once a week you can claim the bonus and get through the play through leave with a few hundred which is a nice end to a day. But I reinvest most in to the site as it’s a lifesaver and cheaper and actually healthier than most other sleep options. The main reason besides annoying you with my terrible mechanic grammar is this site still employs peple when other are letting go of people so you can talk to a computer. So I give jackpot city my money and always will. And treat the customer support with respect as they have always met or exceeded my expectations. I never thought I would be writing a review about an online casino but the lady I had help me today turned my bad day in to a good end of day which is getting rare now. Made me realize that getting caught up in bullshit effects others as you don’t actually know now if they are a computer or there are feelings attached to a person on the other end. My feel good rant for the day. As well as a learning experience. There’s a lot of weird and bad in they world today and getting caught up in it is way to easy as we don’t face the consequences of talking over a computer but sometimes there is still good people on the other side of the screen it just really hit me on jackpot city as their customer service is amazing. Sorry if this is long and the grammar is bad lol. Stay safe and be nice to fellow man/ woman but stand your ground and stay safe. Good night
I have never had a problem and have cashed out many wins including ba 24,000 one which was not held.I find the bonuses the best and have always won big while playing one.
I made a withdraw and only received half of my money I cannot get an answer why the full amount was not refunded to me online chat Now has directed me to only reply to emailI’m waiting for someone to respond to me through email for there is no phone number that I can call To talk to someone I’m very disappointed that they took $650 from me and not once I’ve reached out to explain why
Where to begin. As previous customers have stated I am having a problem with deposit issues. I’ve played over 10 years on their sister site AllSlots Casino. Never a problem. Ontario made new rules and they booted me over to Jackpot City Casino. Was going good until last week. I deposit through instadebit, don’t like giving out my bank account information. Never had a problem until last Thursday. One deposit pending, thought oh glitch deposit again another pending. All went through on instadebit nothing in my account at the casino. Ghosted by support and trace my deposit.
Hello
I am very upset as I have been emailing daily for my withdrawals and no one gets back to me. I have some that say successfully deposited and I never received any funds I’m waiting on $200.00 and $500.00 and then $800.00 that is pending.
I just want to get what is mine as they have taken all my deposits no problem. They did e-transfer me $300.00 but it would be nice if we could get this cleared up. As I have never had a problem with jackpot city until now and would like someone to reply back to my emails that I have been sending daily. I have provided my phone number but I have no way of get them on the phone.
Please escalate this to a manager so I can move forward.
Thanks you
I’ve had a lot of fun here, customer service is great and anytime I’ve had an issue with a deposit they helped walk me through it and get it all sorted out. Had no problems making a withdrawal either which was great. Unfortunately after the withdrawal now when I play anytime I’m about to get a bonus my screen glitches reloads and you can see obvious signs of manipulation on the reels. Unfortunately gambling’s only fun if you win a little bit sometimes even if you just spend it again anyways who cares that’s gambling but it’s not much fun just dumping money.
Going on to the third week now waiting for a $313.00 withdrawal to my visa card. Sent in my license for i.d, bank statement for proof of address and a screenshot of my internet banking confirming visa card. This is ridiculous
On February 1st, we won money and tried to withdraw $1500. They said it will take 24-48 hours. Then I received the email saying that they are unable to process the withdrawal. After I gave my banking information they sent me an email saying they didn’t receive my banking information. After the fifth time I sent my banking information again. Today is February 5th and till now I haven’t received my money.
Most games glitch, then kick you off. When you are hitting good wins it freezes when you land on something good and doesn’t give you the win.
When I went to the support page they told me that’s gambling and cut me off.
I’ve spent over 10000 on it with not even one free spin. Got told I didn’t qualify. I’ve never had any of these properties with other casino.
Great games but terrible withdrawal process. I won an alright amount and went through the withdrawal process. Verification of my card was accepted, payment was “successful” but then my money was back on my account. I contacted customer services and was told my card was expired.. of course it is not. I’m no longer able to deposit or withdrawal from this card and I don’t like the idea of using alternative methods.
This casino offers bonuses and matching deposits. I won almost $4000 from my initial deposit of $1500. They refused to pay when I tried to withdraw my initial deposit. They claimed that I had accepted a “matching deposit” from them and forced me to “playthrough” because they claimed I accepted their offer. I was told that I had to keep playing up to and including $84,000 before I met their playthrough requirement. When I complained they imposed a self-exclusion on me at their will even though I did not ask to be self excluded. They kept my initial deposit of $1500 cash and also my winnings of $2500 and said I was excluded for 6 months. Keep your money and avoid Jackpot City at all cost.
I have made 3 withdrawals in total I received the first amount back in 2021 and have never received the funds for the last 2 due to “no evidence of owning the debit card and no proof of ID”. This has been sent in multiply times by myself and my bank. If this was the case where did my proof of ID and account number proof go from when I withdrew the first amount? All evidence I have submitted since gets rejected because they cannot read the PDF or JPEG evidence – which it is clear to read.
I won 600 on December 21st. As it was taking so long I ended up reversing 300. I still have not received my funds. I have chatted multiple times with online agents with no success. I keep being told the same thing “I do see that your withdrawal is still currently in the review phase” I have for supervisor or manager only to get reply they are the only point of contact.
I made a deposit 1 month ago, showed it came out of my bank account and received etransfer confirmation but there was an error on the site so it didn’t get deposited to my account. I chatted with support right away and they said there was an issue with etransfer but the money should be returning to my bank account in a few days. The support person even said they see my deposit got rejected. A few days pass, nothing returned to my account. I contact support again and they say to submit a trace. I submit a trace and don’t hear back, I then contact support AGAIN and they said they didn’t receive anything, submit again. I submit again and also email them but they require the CA number which the bank can help me with. I contact my bank and they can’t provide CA number. It’s now been a whole month and still no return and now they aren’t replying to my emails.
Also, each and every time I contact support, I check the box to email me the chat transcript and guess what….no chat transcript sent! So I never have proof that I contacted them so many times and each time support telling me they see the rejected pay and that all I need to do is submit a trace.
I have played with them for a couple years now. I made a deposit 2 weeks ago and they are claiming there was an error with the etransfer. After sending documentation of proof of deposit, they are still claiming their banking people are looking into. After reading the other reviews, I am furious that they are scamming so many people.
They let you deposit, win withdrawal then the magic happens.. you deposit and your money goes “missing”.
Its not pending at your bank, you provide the etransfer information. That want a CA number which only exsist for deposits into your account its an H reference number for transfers to them. They ask you to provide this list of information from your bank which you do and then they tell you it’s not enough. It’s a cycle that never ends. 3 wks so far countless hours on hold with customer service, you do the deposit trace as requested twice. Wait many days for a reply only to be told they want more. It’s exhausting. You get to the point where you give up and they win. Sneaky way of padding the books with your money. I feel very scammed certainly and would worry about anyone else attempting to play. I wouldn’t do it go to sports interaction they are great. Replies are fast and they don’t steal your money.. win win.
I’ve responded to every request provide every bit of information possible. They have to be able to see the deposit with the reference from the bank.. so if they reply it should only be sorry I’ll give your money back.. no more nonsense.
Very easy going team got paid
No problem… Very trustworthy
I day gambling with jackpot
City is safe and you get paid
And your good to go…
Thanks team😀
I had $800 and jackpot city gave me hard time receiving that, finally after 5 weeks I received it, the again I win $800 and now my account is locked and funds I won was confiscated due to using a visa gift card and treat it’s considered third party, they refuse to give me my winnings. But on my statements of withdraws on JackpotCity it states that my $800 was successfully deposited and it never was
I used to enjoy JackpotCity but since they moved to an Ontario location I have had nothing but problems. At the moment I have a game that I can’t close running in my account so I can’t use any other games. I have tried the live chat on several occasions trying to get this problem solved but they don’t have Tier 2 support and I am tired of being told to empty my cache and change my browser. They don’t have a clue when you are using a Mac instead of a PC. I didn’t have any problems getting my winnings once I changed to an automatic deposit so I didn’t have to wait for their passwords.
Ive been playing on JC for 5 or 6 years and have never had a problem getting my winnings!!
Back 2018 I’d played in this casino and made a winning of $1000 but I didn’t receive my winning, the chat support my winning is confiscated. And they locked my account even I did submit the required documents. And last month I did sign up this casino using my friend personal information and make a deposit $1000 using echeck and thankful I made a $1500 win and request a cashout and the following day the money is in the account of my friend. And after my friend call to his bank to make a stop payment for the $1000 deposit using echeck….and now I don’t care whatever you do to my account…the important is you paid me for my winning last 2018.
I withdrew just over 1800 on a Wednesday night, was told to submit documents 3 days later, then it came back to the account because apparently the third party declined it … It was through e-transfer. So I asked the rep what the heck happened, and she said change the e-transfer preferred email… Which I did on a Monday…. Everyday I had discussed it with the reps for an update… Kept getting told everthing is good and approved. Next Monday comes and it’s back to my account. I rewithdrew it and escalated it and within 4 days, I saw it was pending.. I got told everything casino approved it and waiting to be released within 24-48 hours… Low and behold it was returned back. After multiple multiple conversation that everything is good… It’s been 4 weeks now.. I’ve retried it again through e-transfer…it’s getting really ridiculous. Spent 5k.. I’ve had one withdrawal go through and 3 didn’t…. I left that alone and played.. now that I have 1800 I want to cash out.. it’s taking forever. I’m getting extremely frustrated
It’s been 5 weeks and they won’t pay me my $60. They keep saying their team needs to approve it. This is wildly unacceptable.
Spent over 10k recently with jackpotcity i only won back 4k went to make a withdrawal and they locked me out of my account sent all the right documents for them as there is no issue been over a month still no response back I have been a loyal customer and spent a ton of money with this casino I expect to have my money sent to me with no hassles as I have withdrawn money from this casino numerous times with never any problems
I’m an avid gamer on a different site but thought I would try JPC. I used a promo offer which promised 80 free spins and a low deposit amount. Upon signing and making the min deposit the spins were not applied. Customer service was no help and refused to honer the offer despite me providing links and screen shots of their own site. Email also went unanswered. But let’s assume that none of that was a problem. The site itself is riddled with glitches and lag. Poor responsivness and crashes repeatedly. The App is even worse. If you’re looking to try online gambling I’d 100% choose a more established and reputable site.
I have really enjoyed playing on this casino and have spent roughly 6000.00 give or take. I finally win a little bit and decided to with draw it. And it was taking forever so I contacted chat and get told it’s under review by management. The next day I recieved and email requesting my ID which I provided immediately. About two hours later I recieved and email saying my doc had been recieved and approved. And later got a msg in acct on the casino saying my acct had been verified and approved! Yet still my winning had been it been released! This was on March 23 and everytime I have contacted the chat tejbrep says they are sorry it is taking longer. And say they are escalating it so hopefully We get feedback faster as to when it will be released! I have and reps promise me I will defiantly get paid they just don’t know when! And finally earlier today I spoke with rep and made a comment that I was going to give the winnings to my daughter to help cheer her her because I personally didn’t need the money as I had plenty of money and I was clear when I said that it was not that I needed the money but seeing as it was extra I was giving it away!!!! Later I went to go play and deposit and my acct is closed! The reason I was bothering them so much as I was told by one rep that I was doing by contacting them daily! Was the principal the casino didn’t mind me spending over 6000 but when. I finally win and withdraw, they all of a sudden don’t want to pay me my winnings. As of today, I still have not recieved a response as to what it going on and why it is taking so long to get a response.
You’re able to deposit to the casino in seconds; however, when you attempt to withdraw, they lock you out of your account. I have been waiting to be paid my withdrawal for over 35 days now. I have given them all the documents they requested. My winning was a little below 2k. They had been telling that my account is under review for weeks.
I deposited $600.00 December 4th 2021. I lost $130.00 and requested my remaining $470.00 the same day. I provided all requested documents yet they keep being decline and i keep being asked for proof of interac account ownership. As per interac: Please be aware Interac does not hold funds and is unable to trace funds. Issues affecting the Interac e-Transfer service must be reported to your financial institution for investigation and resolution, as your bank account and relationship is held by them.
You can call the number on the back of your bank card, visit your financial institution’s website on how to contact them, or visit your local bank for assistance. You can also contact your financial institution directly through their mobile application.
I have yet to receive a penny from them.
I won over 60k in mid Nov. 2021 and haven’t received a penny to date now mid Feb. 2022. They wanted me to prove my money was on the up and up I provided years of employment income and large sale legal complete documents as soon as they asked. Now all I get is we are busy but will contact me when they have anything to tell me. I’ve contacted them many times a week and said just about everything under the moon to get paid. Nothing just my asking, begging, pleading and outright fury cut short with there’s nothing we can do but wait. I asked for my chat transcripts and received only 4 out of close to a hundred. They assure me that’s all of them. Even though I had about 10 saved on my phone which I showed to them and they still insist there was only 4 live chats. They closed my account on top of that for minimum 6 months saying I requested it, self exclusion. I did no such thing. I have thousands and thousands of loyalty points that expire within that 6 months. I guess they are gone now cause three months has passed.
I have been waiting for 1 month for my money, $3532.35 and it’s under review. I contacted client services through chat about 12 times and it’s always the same story « it’s under review » I provided all the documents they requested but still waiting
I been trying to get my wining off the site for too long $2000 and its been over a month with all documents approved
i submitted for a withdrawal of 800 early december, my account indicated in review. as of today, it states withdrawal successful. it wasnt successful for me, i havent recieved this money.
I am a fairly new player (less than a six months) for Jackpot City online casino. No issues with the choice of games or quality…All good. However, I requested a couple of withdrawals in late December and never received it till this day. I have contacted them several times and they keep on telling me…”It’s under review” followed by a long list of reasons why withdrawals are being delayed. After a few times of complaining about my funds not being received, I gave them notice that, if by Friday Jan 22th (yesterday) my issue is not resolved, i would follow up with further actions. I hope that this method will help resolve my issue for the benefit of both parties, because my next step will be directly to The Malta Online Gaming Board. I have been more than patient and fair with J.City, I truly hope this method will solve my issue. I know that J.City has received and confirmed all my proper documents needed for withdrawals, because I have been paid for winnings, but I never received my two missing withdrawals (250 and 100) from late Dec 21. It is with the hope that this complaint will resolve the issue.
I have been playing for many years and usually used the same bank account as i have more than one bank account, in the last few years they have been taking half or more than half of my winnings, their explanation was that i owed and its called chargebacks, never heard of that but the other day i withdrew 600 got a text saying i was getting 300 so now jackpot city has lost a player!!!
I’ve been playing for a year now it was good at the beginning.. haven’t won big amounts all under $1000 I have a had 2 problems with withdrawals taking to long to get my winnings it is ridiculous always the same answer it’s with the review management team bad service have to spend my money elsewhere
When I first visited this site it was great. Good selection of games. Easy to deposit and when you did win easy and fast withdrawal. But lately site has become way to greedy. Almost impossible to win anything. 50-75 spins and not even break even on a spin. They have taken all the fun out of it. Too bad was a good site
I have been playing at Jackpot City for a while now. I have not won huge amounts but understand it is gambling. I have withdrawn funds a couple of times, again not huge. I use interact to deposit and withdraw. All of a sudden on December 3 2021 the interact withdrawal option has disappeared from my options to withdraw. In contacting the customer service I was advised there is a problem with this and they are working on it and to use another payment option. There is no option that is suitable for my banking. Two days later, still the same information being provided by csr, with no resolution timeline being offered. So here I sit with 3k I want to withdraw and no solution. In visiting sister sites the option of interact withdrawal is available on my account…… this is not sitting well with me.
Going through the same thing. Extra long pending withdrawal too. Try the Much Better app. It may take a couple days to verify with them and then of course the withdrawal periods for both but you’ll have a way to get your money.
I’ve been playing off and on for year now. At first I couldn’t win a damn thing. Then I did my homework and studied the slots played free and read the reviews of the actual slots. I started to really understand how they work. In the last few months I’ve won about 72 000. The money I’ve deposited to get that money is 4000. As long as you play smart the bonus will work for you. The slots I’ve won most of the money is the penny slots and place bets. From 2$ up 25$. Then you start winning bigger and then your bonus will disappear pretty quickly. My truck is paid off and now I’m working on paying the house off and I’ll do it. Pay smart do your homework and don’t get greedy and quit when your ahead. They will always get their money back if you don’t know when to stop. One slot on this site I played and won big. and I tried the exact one on another site and my winning s were almost identical. I recognized a few big spins I missed out on winning then and used that knowledge to almost foresee what was coming up and hit it big with a 13000 win. Put your time in and get to know the rtp s. Study up and you’ll figure out which ones you’ll win a lot but small amounts and then there are some slots which I like playing. You win fewer times but the amounts are big.
If your documents are provided and every detail correct you should have nothing to worry about getting withdrawals or even winning it’s up to the game you choose to play which determines the payout.
For years I have enjoyed JPC. I have won and lost a lot of money. However, for some reason (I’m guessing because I have been putting in smaller amounts of $ at a time) I seem to be getting blocked from Tournaments and bonus wheel spins where I have won free spins on a game. There was no notice and no explanation. Support was of no help, quoting me a tag number. I am disabled and they call me constantly telling me of my promotion if I haven’t played in a few days.It’s ridiculous!! I can read the promotions when I log in.They want me to play responsibly, and when I do they hound me consistently to get back in there and play saying “You only need to deposit $5 if your tight for cash”. Needless to say I will now be looking for a new site that is not in any way connected to JPC.
I have made 4 deposits in the last 3-4 months that did not actually go to may casino bank, they were put through on Gigidat and sent to jackpot city but never deposited on the site , after several online chats and emails the amount of the deposits ( 340.00 ) was never returned. It seems as though they just don’t care and keep your money , you would think a player who has spent more than 20,000 in the last 8 months they would care.
Have been with jackpotcity, and it was great up until recently, they have locked me out of my account, and have not contacted me regarding my query. Payment was also an issue because of banks so-called not accepting there deposit.
When wanted to withdraw my money, waited like a 2 weeks, after that they return back in the jackpotcity account, saying my account need more requirements in order to proceed, I upload the all info they requested… they never approve..
I’ve only been playing online at Jackpot City for maybe a few weeks, I have deposited a few k, I won 6k and played it back in, I won another 6k earlier this week, withdrew the funds, to be honest after reading these comments I was thinking oh well… maybe I’ll never see that money, but to my delight, 6k was in my bank yesterday afternoon, thank you Jackpot City : )
For about two months now I’ve been playing on jackpot city, spent around $500 in total deposits. My feedback about JCC.
-Games seem glitchy at times(page/game reloads) during bonus spins
-Daily bonus wheel is cheap! (I’ve only won twice in two months!)
-Bonus/Match deposits are basically scams, they look good being 90% matched until your funds are stuck because you need to wager that bonus 70x over.
– Free spins are so hard to get, I just finished playing Blazing Mammoth. Spent $200 on over 750+ spins and I only got 15 free spins once!…those free spins paid out $3.50, my bet was 0.60 and the winnings were x3
My advice would be to stay clear, it’s not really worth the time or money in my opinion. There’s definitely better online casino options it there.
They offer you bonus dollars but then force you to play it before withdrawing amounts you have won using bonus play through as a reason. I played $6,000. Won $20,000, they refuse to let me withdraw the $17,000
I supposedly won because of $2,600 in bonus play that I need to play through but you can’t select to play with bonus money, they don’t allow to select that so basically they control your play and clawback the winnings the few times you get some if you use their bonus dollar offer.
Their loyalty points expire. So you are forced to keep putting money into the site. The machines are boring and you rarely win. Horrible customer service. Many of the games scam you. Ex yiu getv12 free spins at x2. They only pay out x2 on small wins. If you get a big win on a spin you get x1 payout on that spin. Just horrible. You can’t have 2 accounts. But until you use chat features they say nothing then block your accounts.
Me and my wife only play this casino, I play one game in particular. Over covid I have spent over 70k gambling on this site and have won over 160k. Maybe I have horse shoes up my a.. but this is the only casino I have actually won on playing and they pay no problems yet.
I used to like this casino. But after recently putting a sizeable amount into this site, I won nothing. Over $400 in one machine and no bonus, tiny line wins etc. Their bonus wheel never ever gives any kind of reward. I will say when they did payout, it was quick, but again, that was months ago. Their machines are awful. Site needs upgrading as well. Been kicked out of glitchy games and a few games haven’t been working for several months too.
So i never cashed out before but i did spend a good amount of money here.. but when i did win 5k oh boy they asked for documents which i provided, (why is there a minimum 7 days to review them anyways?) weeks later no response i have no hope of ever seeing the money
Good and fair online casino..anytime I win within 3 business day I receive my winning money by interact . I recommend jackpotsity .
On ruby fortune I.made a despot through neosurf the credit was taken from voucher and not applied on the casino then again the next and one on jackpot city I have not recieved any money back and send through documents. I have contacted online chat and no real answers
Love playing jackpot City I’ve won lots and always get my withdraw within 2 days biggest win was $13,500 and then have also won another $5000. It I ever have questions the chat option is amazing and they always answer right away.
I played and won a little so kept playing and won a little more, then I lost it so deposited a bigger amount, then went into a game. Then seconds later I got an email saying my account had been self excluded and kicked out and my account closed because of other accounts that I do not have and that they claim have already been closed and they could not provide any details but saying the account is linked to others and I’m not allowed more than one. I asked what accounts…and they kept saying to just email to verify my details. So I asked if my so called original account could be opened but they said to contact the verify me email.
6 months later nothing. Tried to play again with a new account as no contact or help was made to get into my old one that has my money in it and the exact same thing has just happened again!
They literally did this to me 3 weeks ago I kept on their ass and they’ve just refunded all my deposits I made while been self excluded 🤦 mission and a half but glad I got my money back
I love jackpot city casino, never an issue. Although my bank charges me a conversion fee when I use my visa.
After reading so many bad reviews I was a bit worried about a withdrawal I made for $1800.00 It did take about a week to finalize the process but I was payed the full amount with no complications.
Gave them thousands of dollars, then tried to withdraw a little bit of winnings, days and days go by without getting paid, they send an email from a no return address asking me to submit documents over and over , which I did repeatedly. Contacted online support multiple times to get some help, they would not help at all.
Asked for contact Information to call or email them numerous times. They would not provide it. The online support staff would just disconnect you after pleading with them for a few minutes. Never get the same person twice. Waste of time and waste of money. Eventually they returned the money to my account to gamble away since withdrawing it was impossible.
Deposited 100$. Was told it couldn’t be accepted, but then they took it anyway with no credit to my account that I can no longer access. Told me to send copy of deposit receipt and they would refund me. I did. They didnt.
I like Jackpot City. Ive won $600 before and cashed out with a etransfer within 2 business days I received my transfer by email and they text or email your password seperately to accept it. These guys are legit and I often recomend to people. My brother in law won $17,000 and got his money after only trying the casino for 2 weeks. He had a little bit of a job for about a week getting the money, but only because of the sum and his bank was kinda like whats that. So he had to go to the bank and give approval for it to be deposited into his account. My point is, ive played their casinos for à good year now, maybe longer and they are legit and à great spot to go. Big thing is, try to bet between $1 -$2 per spin. It makes a difference with your winning streak! And try the ones listed under HOT.
Won $300, decided to withdraw to see if it was legit. That was May 20. Then confirm documents, issue with my name on account and real name, resolved May 31.
June 2 I receive an etransfer but alas, no password. Etransfer expires on July 2. Live chat and they assure me a password will be sent shortly. June 3, receive a withdrawal statement.
Never received an email so on June 10th live chat and they sent an urgent request for a password. Was some issue because my documents were “held up” but “check your emails.”
June 15, another live chat and another urgent request. How long I ask? 24-48hrs… blame Interact (which they claim is the fastest way)
So, here’s my theory, I’ll get a password on July 3 when the link expires and go through the whole thing again.
I deposited $3700 from three different cards and won over $6000, but all my accounts have been compromised! They closed my Jackpotcity account and never explained why! Even their online chat reps are so rude and fishy!
I never received my money back and basically lost $3700 period!
Being with jackpot City probably 10 years or more. Made a comment in the chat when I lost my phone and my information I couldn’t get my password. All I said was if I couldn’t play I was going to go crazy in a joking manner. They banned my account and closed it. Then later I emailed them to reinstate it. I got my account back but they took away all my loyalty points and I was almost Platinum. I feel this is not fair I feel that somebody had a bad day and took my comment out of content. So just beware one little wrong thing said you can lose everything even after 10 years.
Very trusted Online Casino, the pay out is fast ,I won $29,000 playing Crazy time, and had no issue with the payout . I can recommend it.
I had won 12,000.. immediately withdrew. Then won 4500.. withdrew. Then 2000.. leaving a total of 18500 in process. This was Wednesday. I messaged support today and they were super friendly letting me know the money was released today for payout and I’ll have it Wednesday the latest. Smooth transaction and no issues. Make sure your account is verified before you decide to play it will make payouts faster and stress free! I do have a e transfer limit of 9999 so they’ll deposit over 2 days in 2 payments . Very much loving this casino. Polit and stress free
Hubby love playing it and won big on the black jack, first time he cashed out 8000 and then another 6000, its been weeks now and no money. They first needed id (no problem), then proof of address, then why is the username not matching his legal name, then a photo of the back of his id, now they want a utility bill. Very suspicious. Not holding my breath on him seeing the money
I deposited $1000 to play a game on max bet at $10 per spin. After losing around $600 I get an error saying that the coin size I’m betting is no longer available and limited me to betting 80 cents maximum. So not giving any chance to recoup any losses, I’d rather lose it all than bet 80 cents a spin.
First time playing online casino was skeptical about playing an if I won if I’d get money. Played an won. Withdrew $1500 first time second time hit the mega jackpot of $5000 after 24hrs 2 days later money was in my account . Since playing I’ve had no issues so far so good. NZ
I won $5000 and when I asked to withdraw the funds it didn’t come threw so I resorted to chat for an explanation they simply said that they were experiencing technical issues an to check my emails for further actions. Today I go to log onto to Jackpotcity NZ and the site is no longer available
Withdrew 3k. Thru etransfer. They refuse to send you the password to accept the transfer. Been asking for 3 days . Get the same answer: check emails in a few hours.
For two weeks i have tried to withdraw my money. They tell me it´s because my bank will not accept their deposit. It was only $1200. I played it down because it got transferred back to my account. Then I did a withdraw of $1000 to get told that I need to contact my bank.
Won $300 so I made a withdrawal, next day go to check the status of it and I can’t get on my account. The chat people tell me my accounts been closed by management but my withdrawal was still going through. Never got the withdrawal so I kept asking the chat people and finally one tells me the withdrawal went to an outstanding balance on an account that was in my name. I never made any other account or any withdrawal that was outstanding. But they won’t even let me talk to management or anyone who can help me or let me explain my situation. It’s been over a month and I keep trying but I cannot get in any contact with anyone who can help me, just the useless people on the live chat.
I like this site I like the games I’ve won really big a few times once 8000 once 3500 other smaller wins 500, 300, 600.
I have to use etransfer its my only option
What a let down it is at least once a week it will disappear then they want a CA code. Well the bank only gives you half the code so you have to call the bank get the full code. I’ve yet to receive one missing transfer back because then they claimed they had the wrong email yet they sent the message to my email
So I’ve been taking it because I love the site so much but now it’s been 3 days and every transfer has disappeared
I won 2500 and I cashed out. They sent me a message 3 days later said I owed them a cashback money of 1450. With no proof or explanation. They sent me a deposit of 1050 a few days later but they closed my account. I messaged and asked them why they closed my account. Plus I asked for proof why I had 1450 of chargebacks when I used was email transfers. They said they would send me proof and escalated my request but didn’t send nothing. Fricken scammers. So I lost out on 1450, plus all the money I put in all year. All the donations, I put in towards this casino to pass time during this pendemic. Why are casinos like this still allowed to be in business in canada.
Very disappointing. Games jerk, speeds up, slows down, jumps in & out of games in the middle of playing them, this is a regular occurrence the moment you sign up & through out playing the games.
Customer support have no answers wants me to take a picture when it happens. Told them not willing to deposit more money just to take a picture. If they don’t know why it is happening why would seeing a picture help. ( “error occurred, hit ok button) hit ok button then it goes back to game, then it happens again, this can pop up 4 to 5 times in one game. I finally gave up and cancelled my account with them when I got absolutely nowhere with these problems.
After taking several thousand dollars from me, I finally won some, and the tried to withdrawal my funds (over 1600$). And I have hit a brick wall, I cannot get my money back, have given them documents to verify my account, and still nothing. Very disappointed in this online casino. Do not waste your money, as if you do happen to win, good luck claiming your prize
I’ve had Jackpot City for 2 years now I’ve put in just over 26000.00 since then and have only cashed out just over 6000.00 need I say more? They have loyalty points you can earn but reset you to the last level you were at every month which is unfair because it says every 60 days. They give you the option to reverse withdrawal for so long you just end up reversing it and then I have never won doing this ever, so don’t fall for it. All in all I’m pretty fed up with this site and will likely switch to something else.
I’ve been playing a few months now. Had a few wins.. Allways recieve money I withdraw.. Never had an issue.. Also chat team veey friendly and helpful.. I rate 5 stars
Every time I have tried to deposit via Interac e-transfer it does not go thru. Then I have to Trace my deposit, upload proof that they took my money!?! I always get my $$ back…
3-5 days later! so, the option is load MORE $$ via another method, or wait to get $ credited back to bank, and re-deposit it. It’s a huge piss off because otherwise it’s a decent casino. I have won a decent amount (deposit $10.. withdraw $300) I have never won big … but I have also never wagered big. All in all, I do like Jackpotcity, however be warned… unless you want to “save some $for a few days” while its tied up in confirmation and reimbursement.. do not at all ever use the etransfer deposit option!
I’m having the same issue and it’s so frustrating! Had no problems for weeks then all of a sudden every deposit is a problem. Can’t get any real answers from support as to why either. I have had a few bigger wins and no issues with payouts so no idea why all the issues now. Ugh!
My first time playing any online casino was with Jackpot city last week. I deposited $1,000 and after playing, I ended up winning $11,168. I was very excited but a bit apprehensive, as I wasn’t sure if this was legit. I decided to read reviews and my stomach was in knots as I then came to the realization that I may never get my winnings and I have possible just lost $1,000 of my own money because all of the reviews I have read are sooo bad! Well, I won on a Thursday evening and 3 business days later (the following Wednesday morning) there was $9999 deposited into my bank account via etransfer. They said I have an etransfer limit so I will see if I get the remainder of my winnings but I am very pleased! The support chat was very kind and helpful. Due to this smooth transaction I will continue to play with them.
Have been using site for a long time. Deposited monies via Interact on Mar 12/21. Still not credited to account. Live chatted several times and keep getting different excuses and time delays. Finally told Banking Dept does not work weekends so can not resolve until at least 15th. Took my money yet I can not play. They confirmed money was received. Will I ever get the money? Will I be compensated? There is a chance I would have won the last 2 days but now I will never know. Recommend not to deposit money on weekends if they do not work.