spin palace are a scam artist casino they fix the slots and table games so that they choice when you win or lose they are not working on % system like they should be i have been given proof by a employe of there shocking casino a few weeks back i had spent nearly 2k in a month and not had a penny winnings fair enough i thought win some lose some so the next month i put in £300 and played tomb raider where i won just over £1000 which i carried on to play in till it got low then i withdrew £690 so next day checked to see if it had cleared in to my account nothing so 2 days later checked again nothing so signed in to spin palace to check if it had gone from there and indeed there was not reversible money in there so i contacted them via live chat and asked them when it would be cleared to my bank they said with 3 working days as it had cleared there systems so waited till the next day which was 4 working days where i found no money once again so contacted spin palace via live chat again where they told me the money had been reversed back to the casino account so i checked the casino account no money so asked them where it was and they told me it had been played at 11am the day before on multiple games which i knew for a fact that i had not reversed or played the money so they told me to contact via email where i got a email telling me they couldn't find any withdrawal for £690 and that if it wasn't on the system it wasn't won so i have a screenshot history so i have the proof that it was taken out so they then replied it was reversed and played on tomb raider so first it was multiple games now its just one so i said that and i was told in the next email that it was played on poker and blackjack when i don't even play poker never have im with 4 other casinos that can clearly tell you that Ive never played it so anyway i write a massive complain to them and i got back a email saying not our problem you spent the money good day we will not be looking into this any further so shows i have the proof and the truth about the fact of the money they are a lying cheating company and police and other company's will be looking in to this matter as i said i know have a employe who is willing to tell the police things that he has been told to do at his job which inc stealing money from the bonus and fixing the system so it will only pay half or a quarter of what it should so will have to wait and see what the police will say i am give you this info so that i am the only one that gets stung and by this review you should see that they are a bad casino but want more prove play them your self and see yourself get burnt i have played with this casino for 1 year now and i have had nothing but problems getting money out odds are incorrect pay line not paying what they should you name it ive had it but when my money is stolen and they try to blame me this whats gonna happen spin palace you know who i am feel free to contact me giving me back my £700 as i promised i will be posting this on every review site i can find also will be starting a Facebook page for other people to show they bad experience as you call it
wow how i was dreading receiving my $1660 (30 deposit) after reading some of this forums testimonials.
my withdrawal took 4 days (i am in australia) to reach bank account.the 24/7 online support was fantastic,allaying some fears i had after reading some of your codswallop.
fantastic site.stay away from bonuses .nothing is for free.i play mainly table games but had a small crack at the slots and won 600 after 4 spins.go down to your local slot shop and it is the same-luck,luck.luck. i give this site 10/10
I played at spin palace and won.after reading reviews I got really worried about not getting paid out.I judged them to early,I got my money after 3 days.I can only go by my experience with spin palace which has been good.
Dave
Will not be usig this site again and I recommend anyone to stay away from it – after submitting proof of identitiy 3 months ago i am still waiting for my winnings. Will be taking the matter further.
i deposited £1.400.00 wich was successful i then played the slots i won £4.000.00 of wich i played a further £1.500 leaving £2.500 wich i have tried to withdraw that was 4 weeks ago sent all relevant documentation still no luck i do not think i have a cat in hells chance of ever seeing these winnings or even my original deposit. be warned.
Ok I hear alot of people whining that Spin Palace is a scam , a waste of money , too slow to pay out etc etc. And then other people who are 'extremely' happy with their experience.
Number one rule of gambling is what? If you can't afford to lose your money , then don't gamble it in the first place. Second rule is? The house always wins! So to a degree it is rigged.
Whom after some digging I found this at the very bottom of their website in almost illegible print colour and font size .
A member of The Palace Group that is managed by Bayton Ltd (C41970) a Maltese Registered company with registered address at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011. Bayton Limited is licensed by the Lotteries and Gaming Authority of Malta LGA/CL1/376/2007 and LGACL3/376/2007.
A simple search of the Maltese Company Register verifies these details and nothing else.
Now please let me regale you as to my personal experience with Spin Palace Online Casino.
I'm located in Australia and received from Spin Palace an email advising me of my account details with Spin Palace , using my full legal name.
Now here's the thing. I have never used , browsed or signed up for an account with Spin Palace or any of its affiliate companies. After attempting to contact via phone and email Spin Palace to have my details deleted and to discover how they obtained my data in the first place , all calls were never connected and all email correspondence was bounced back as undeliverable by the server due to it not existing. In other words the usual scam site practices.
Now being the industrious person that I am , I then called my friend at the Australian Federal Police and discussed issues with him. I also spoke to a friend that consults to the U.S Department of State and the FBI for online security and espionage prevention. (Handy people to know eh?)
They both responded to me with very similar reports as the company behind this site and the gist was that they are currently under investigation for in several countries for aiding in money laundering schemes amongst other things. So yeah they are probably acting as a front for organised crime and dabbling in online scams.
Because most reputable companies are based and registered solely in Malta right?
You have been warned.
I won at Spin Palace Casino 15 days ago and have not yet received my winnings. They told me they were waiting for my deposits to clear. My last deposit was 16 days ago, and it hasn't yet cleared?? that is total bull. I have sent emails and made phone calls and chatted to on line agents, who I might say were quite rude. My last email, they didn't even bother to answer. I will never put a dime in this site again, as of now I do not trust them and feel I will never see my winnings.
I made three deposits today for a total of 134.00, when i tried to make one more, it wasn't working and i knew that was not right and was odd. I logged into my cc account number to see they took unauthorized funds from me, In fact there were 8 charges on my visa card by these people, now they have me waiting and i am shocked and feel like i have totally been robbed!
so…as a regular user of online casion slots I saw an advert for spin palace and signed up. I deposited £100 and got £100 bonus. No where during that process was I asked if i actually wanted the bonus. Why wouldnt I want the bonus I hear you ask? Well…somewhere in the small print (and certainly not visible on registration) the £100 bonus money means I have to spin 30x that amount BEFORE I can make ANY withdrawl – that incoudes my own original stake of £100. That means just on the bonus money and at £1 a spin id have to sit on the damn thing and spin 3,000 times! It took nights and hours. In summary 1) i didnt want it but didnt have an option to say no. 2) The fact I couldnt withdraw my own money is a joke and maybe illegal?
Now…lets talk about withdrawl. I won some…eventually..and id spun enough to be able to withdraw. So…I withdrew. It said it should be in my paypal account within 4 working days. on the 4th day…nothing. I emailed them and spookily got an email asking for documents to verify myself. (this is on the day the money was due to me). I complained and asked why they hadnt asked for these immediatly I had made the withdrawl and i got a standard email stating the reasons why they ask for documents. they missed the point completely. anyway – i sent the documents within minutes. That was 4 days ago and ive now just got an email saying:
Your withdrawal has been successfully processed and is on its way to your account.
As part of our security procedures our financial service provider must approve this transaction and it may take between 3-7 working days to reflect in your financial account. We thank you for your patience.
Should you have any questions you can contact our support team using the details at the bottom of this e-mail.
Enjoy your play at Spin Palace
So…..4 days plus 4 days plus maybe 7 days = 15 WORKING DAYS (3 weeks worth) before I can get MY money. OUTRAGEOUS. THey are the worst online casion ive used and ive used a few like Sky and William Hill. ALL of these without exception pay immediately and money is in my account within a MAX of 3 days but usually next day.
Waiting 9 day's for a withdrawal to process, spoke to online chat and they assured me the funds were on the way, I ask for an explanation for the delay, they said they did not know, unacceptable, and still waiting…
Hi there, I don't understand Spin Palace at all
They make it so hard to withdraw I won £850.00
over a week ago and have sent 6 forms of identification
To proof who I am but still no payout …how can they get away with
All these complaints and still be allowed to trade? I am waiting to hear
From the regulator to find out what they can do for me. I have never had
So much fuss trying to get my winnings
Hands down the best, Safest most reputable casino on the net, As a high roller I've gambeled 100's of thousands of dollars on the net, most other sites your are lucky if you win your deposit back then u have to be smart enought to cash before losing it all. At spin palace in the past 6 deposits I have cashed more than double my investment back, the last one $3600 from $1500 deposit. $2100 profit in one day exclusively on video slots. best on my list.
I read reviews and spin palace ranked well, it accepted Canadian players I decided to try it. I have been playing on spin palace for 2 years, I have made several withdrawl in excess of $2000.00 I have never had a problem. The first time you withdraw it takes a little time (they verify your information), but additional withdrawls are usually done within a few days.
I have not had any problems with this site and if you want to try online gaming I would recommend.
To people commenting that its not rigged you have got to be kidding me. No one knows for sure whether the software has been tampered with. There is no proper regulation or jurisdiction governing these casinos or software. A isle or location in the middle of nowhere with lax regulations does not cut it. We as the players only can band together and share our experiences regarding the quality and fairness of the payouts. All I know is from my experience something is not right. I never take bonuses as it is near impossible to meet the strict wagering requirements without going bust thanks to all their elaborately disguised terms and conditions. My current history with Spin Palace is absolutely bullocks. Over 40 deposits ranging from $30-$50 each with a cashout rule of 50%. So if I deposit $50 I will cashout at $75 or a bit more if I somehow get a bit lucky. However even trying to win such a meagre amount is nothing short of frustrating and bullsh1t. All I can see ia tiny wins that try to fulfill your RTP so the casino can drain your money whilst saying that your RTP is in line with the expected payouts. So in essence it like being stuck at the same balance then eventually you'll get a a stream of dry spins that suck up your balance faster than you can say WTF. Additionally free spins are so hard to obtain. I've spun over 500 spins on some slots without ever getting a free spin round. In that period the standard game never paid anything over 20x bet. So yep, that's $100 gone at minimum bet with absolute peanut's chance of winning. Repeat this same crap for 40 deposits and then its plain highway robbery. I don't how can anyone say you've just had a bad luck. Come on I aint asking for a million dollar jackpot let alone $10000 big win. Not even a few hundred. Just want a decent win once in a while that validates that old phrase "you win some you lose some", however I'm guaranteeing theres only a tiny fraction of winners which the casino will promote in order to portray an winning image of their casino and software. But what people dont realise is that these same people probably lost 10x the amount that they won, not counting all the other losers who don't win a bloody dime. Just check out the profits of these casinos. Yes we know casinos ain't built on winners, however if these machines or software are truly random why cannot I experience a period of winning or even one simple win. I'm sure its just variance at play, however I'm just stuck on the bad side. How typical. And for all the casino shills here something for you, is variance playing at 10 different casinos with 10 deposits on 10 different games and not being able to win anything more than a 15x bet over 300 spins? If that's variance then these slots and casinos can piss right off. I've had enough of losing, I suggest anyone who doesn't want to feel the frustration and absolute mental devastation to never play at this all other online casinos, especially Microgaming based casinos until they have been officially regulated in your country, because until you'd only be left with an empty bank account and knee deep in debt.
trevor on May 12, 2015.
So true in what you have said i strongly believe the games are rigged and your account is manipulated they suck you in and then bleed you dry this casino would have to have the worst paying games ever
Impossible to win free games and impossible to build on your deposit or meager winnings if you do win something decent i can guarantee it will take it all back within minutes
100% rigged games for sure
I have been playing spin palace for a little while. Whilst I don't play too much I haven't had any problems with the site staff or receiving any winnings. Seriously stop playing and go back to reading the terms and conditions before you go pouring hard earned money on line!!! I do not except the bonus money because when or if I win I want the money without hassles… I don't think it matters how you gamble money, obviously you are excepting the possibility of losing it!!! We are all in it with hopes of a win… Read conditions and stop whining.
On Sep.28/12 Spin Palace repaced their Keno game with a new version. I tried playing it and it really sucks. The numbers come up painfully slow and it never hits anything. I have never played such a piss poor Keno game in my life. I am fairly confident that there is some unfair practises going on at SPC.
before anybody dishes spin palace you better have a real look out there in gambling land. I've played at them all and for many years and for many of thousands of dollars. OK so if you don't ilke spin palace go else where try NET software casinos ,or rtg software casinos are some playtech casinos those casinos you will get nothing or get scammed everytime you'll play at them how i know this ive seen it and done it. betsson group of casinos utter ripp off, mansion group of casinos complete utter ripp off, I've played at spin palace group for 12 years ,they are probably the number one casino or group on the net bar none on the net, Casino rewards group second and well the are are a couple others but they fall way back. The problem todays online gaming is that 3 quarters of the online casinos are hurting something fierce ,so when you play at them with hardly any players playin at them ,your chances of winning are basically nil. Take a look at spin palaces winners list then go look at at every other online casino on the net ,you wont find another list even close to the winners paid at spin palace casino anywhere . Bottom line is people spin palace by FAR is the best online casino in the world. It's as simple as that. I don't lie im here to give my advice
Spin palace is not a scam i've been playin at that group for 12 years , never had any issues regarding anything , they even put up with my temper. i've won money there and withdrew there also. no hassles at all. I get a little irate at people just saying crap , if anybody here thinks sipn palace is a rip off or scam you haven't played anywhere else have you. go play at redflush after 50 deposits of nothing and if you even won would you get paid hmmm or go play at net software casinos, lose 18,000 dollars of absolutely nothing and tell me they aren't a scam and no bonuses and for all you idiots out there no its not called a bad run or unlucky it's called a rip off . Spin palace bar none is the best casino and group online today no other group comes close NOBODY. net software , rtg , rival and even playtech have become a joke . look at spin palaces winners list it embarrasses winners lists of any casino online.
Sadly i have won 2700 and went throu the whole 30x wager thing and came out with 2400 . So im kinda lucky to get this far and can withdraw . It says reversable and tomorow it will be 48hrs after i withdrew
Im hopeing that it arive but not sure now im exspecting to get some sort of problem after erading this damit
Will update and will fight im sure we al can make a dent in these guys
What conrty is this company run from who are the owners?
Have been playing at this casino for a few years now, as with all casinos you take the gamble of winning and losing your money. For me I enjoy the game play for my hard earned cash and in the last few months playing here I have came to the conclusion all is not right with this casino.
I have just played approx 500 plus spins at £1 per spin and on my last spin got the the feature for the first time out of all my play, on the feature I got £4. Now I dont mind losing as thats part of the deal but the game play at this casino has gone from bad to worse and then some.
Secondly I dont like it when their support staff pop up on screen to ask if I need any help to deposit or want a bonus if I deposit more money, if I need or wanted assistance I would ask for it. As for myself I am not going to play here anymore as I have said something is not right with this casinos gameplay.
do not play at this casino! having deposited 200£ i received a bonus, which I phoned to ask to be reversed – along with any other bonus made in the future. Fine they said. I then deposited more money and played away – making ~12,000. Once I decided to withdraw this money I was told that it had been confiscated due to me breaking 'bonus' rules of wagering >30% of the bonus at any one time – it turns out they sneakily added a bonus to my account! Firstly – i understand you need to have a 'play through' amount to make bonuses 'fair' – but only 30% at a time to gamble, this is crazy. Secondly, i was misslead as i was told no bonus would be added to my account. Third, I was playing on my mobile – there are NO T&Cs on the mobile app – even the promotions section does not refer to any T&Cs…. NOT HAPPY
Adding to my last post : Spin palace got back to me and said there is nothing they can do = 0 out of 10 . What kind of site , one that isn't being paid by the casinos , rates a casino highly when it can't follow a games rules ? Sure , I made a mistake , but 3 card poker you must match your ante bet . Obviously i've left this site . I hope this is an isolated thing , but if at least one person avoids getting ripped off by reading this : great !
This casino had good reviews , when i looked before online . Was not having much success (that's gambling !) but had about $92 . Had played 3 card poker and logged on to play again , this time on a different version . Clicked on a $50 dollar bet , my error as i wanted 50 cent bet , but how could it let me put that "ante" if you need to match it to play a hand ?? $50 from $92 left $42 for a bet = it should not have allowed it . Even if it was a great hand ( it was 10 , 4 , 3 figures lol ) i'm sure it wouldn't have allowed me to bet = ?? Chatted to them online , from when the cards were dealt and was told they could do nothing . I folded the hand . It was then i realized it shouldn't have allowed me to play – yes , my error – so got the chat back up and was told the issue has been sent to technical department . That is how it stands now . The remaining money was chewed up , as usual , and will wait to see what happens . The games seem very well made , but even before this event , the payouts were poor . Sad to see these reviews here AFTER seeing good ratings prior to giving them a shot . Result to my issue pending : this site gets a 3 out of 10 right now .
i havent played with them for a while but i played today and deposited 40 dollars with 60% match up and i was playing adventure palace and i was doing 2cents 90 bets and it ate it like in 10 mins and i went to 45cents bets on 1cent and then it did the same again and i asked if they could even give some credits back but nope they wouldnt.i do not recommend this casino.its the worst casino ive played at..when i was playing it mainly spun and gave nothing and then might give 45 cents here and there. ridiculous.i want my money back . waste of time. i want my money back and i would rather put it in a casino that has fair play as it usually last me that much for a while.
I deposit 200.00 and win 55,000.00. I watch as my cash outs in Work in Progress so I go only line. They immediately switch me from one agent to another, then I wait a few minutes while the account is be investigated. Then they tell me that because I exceeded 30% per bet of $ 25.00 bonus they are confiscating the $ 55,000.00. They said they refunded my deposit and bonus which was done two days earlier. SO if I exceeded the bonus, why were my deposits a " work in progress" They were never going to paid me and hoped I would continue to put money into my account on the deception that the winnings were coming to me. Absolute highway robbery by them. Never notified, don't even remember claiming a bonus. Never again.
This casino is a rip off, seriously….I would advise anyone to stay away, it does not matter how you deposit you will have to beg and beg and beg to get your winnings, so far it has been 3 weeks since I won and they keep coming up with excuse after excuse to not pay me and this is after I proved to them that my deposits have cleared…seriously screwed up….
I have been a member of spin palace casino for the past three years or so. I have to admit that I was suscessfull on my withdrawals on winnings with no hassle. However I know how this casino use to work, you loose some and then you come back and win some, as of today, im thinking twice about spin palace casino as I believe that after you have lost and you come back another time to try and win something, it starts off good, multiple winnings and bonuses come quickly, however twice I have noticed this that after meeting a certain amount , all winnings stops as though somebody runs to the programming and blocks you from escalating to any more winnings, this is the second time they left me empty, as though they are just taking money from you.You normally would win back at least three quarter of what you have loose to spin palce. I have'nt reached half of what I have lost previously and the game take a big sour run and takes back all. In my opinion I'm being led to believe that they can rig the games and shut you down from winning when they so choose.
In short, spin palace does not seem to be as fair and reputable as before. I did’nt mind loosing some of my money, after all you are taking a chance and in gambling you loose or you win, but the fact that they are not giving you back a fair percentage of your lost money when you go back after a loss is total a rip off now. I lost an average $2000.00 USD last time I played, which was last week. Today I went back and tried to gain at least half of that from total deposits of $260.00 USD, I reached a total of $750.00 USD including my deposit and then the game thunder struck 2 took a sour turn. I have been playing this game quite frequently for the last two months or so. This is twice i’m experiencing this, back to back, now im afraid to go make a deposit and try get back some of my money, as I know a online casino makes a percentage off your deposits and losses and gives you back the rest, but this has become ridiculous now, as though they are stopping your winnings and taking back a bigger percentage, last I checked spin palace had a 97.8 % pay back, now I don’t trust them. I once rated them very highly, but that’s not the case anymore. Its best you work hard and save your money, because I believe the operators there now can go to the programming and stop your winnings when they see you are starting back to win.
Further more, I believe that there is tampering going on with your players account, by this I mean if the staff is able to credit your players account with free spins on game sometimes and award you cash bonus from time to time, I believe they can alter your game play when playing and winning , Im just so upset after I had two dissapointing rounds of losses with them. Spin palace needs to be fair to players all the time and their staff as well. I wont recommend them to any one any more, was going to, but I stand for whats fair and reliable. In all they are not as good as before, they have changed along with staff who are not doing the right thing.
I should have listened to previous reviews regarding this casino. AWFUL AWFUL AWFUL multiplied by millions! Deposited $100 with a deposit bonus 100% yeah, that's fine but I did not want to be held back with having to wager 30 times before the funds are not restricted.
Lost the $100 and also lost the bonus $100. Yeah thats fine! It's a casino! It happens. Deposited another $100.
25% bonus with it. OK Thanks! Tried a different game and lost all the amount again. The games look great and the deposit via visa is instant. So 1 more deposit to try my luck before I can say good bye to this awful casino. Deposited $120 with what was suppose to be straight forward just like my other transactions. It was suppose to come with 50% extra bonus.
THE SERVER TIMED OUT!!!! Spin Palace took my deposit from my visa but has not landed on my spin palace account!
Contacted live help. The online help is no good. I'm still waiting for a reply as to when my funds will be sent back to me. They're answers are poor! Below is an excerpt from the end of the chat conversation.
Sam: Thank you for visiting. Please contact us at anytime. We are here to help. Good-bye.
Sam: To close this chat please select the orange "close" button on the top right hand side of the window.
Chris: "Chris I will be in contact with you as soon as I have a resolution for you " That is not an answer. It does not tell me a time nor a date you will be in contact with me
Sam: I cannot provide you with a time frame,
STAY AWAY EVERYONE!
This site is horrible with service and deposits will time out AFTER they have taken the funds from your bank account. Good luck and happy punting. Try to avoid this place. It isn't a palace.
The place is a con I won 5900 and after sending all my I'd and information they decided to tell me they can't pay me because of irregularities in game play how can u get irregularities from playing on the slots they then confiscated my winning and put my 100pounds back in2 my account I will b contacting the gaming commision and getting them shut down
ok where to start, gambling we all no some times you win some you lose. I did alot of homework with this casino ,taped alot of things that ar just not right, like iv seen the 2ed wheel on slot hit befor first ( help i think its on ur end) iv been playing at spin plal for 1m have not got anythink but i got some go vids where i put money on 1 thought to 35 and it went 36 , 36 , 0 , 36, 0, 0 it was lucky i tapping at the time (help i think its on ur end) The multi slots they must been the biggest scam flying around got the spin like 8 times in 1 day (went hard) in them 8 we didnt even get a 3 of a kind so we talking like close to 90 spins the only think i hit was my monitor there so much more go have a look your self you will see what i mean its a scam on the next lvl. lil test for u try win 4 hands in a row on blackjack( help i think its on ur end ) i say stay away far away they will rob you
Well, having only played about $10 I won a $24,000 jackpot. How could this be real I thought. Nah, so just kept playing. Then I noticed the chat button and pressed it to start talking live to someone wherever they were. I told them I had just won $24,000 in the Jackpot and was it real and they said yes. My heart was pounding cos I have never won that much money before in my life but thought it was just a scam. IT WAS NOT!!! You will be asked to prove your address, submit this document and that document, and perhaps a month to six weeks later you will receive your cheque. I did, as promised. Probably better to open up a visa credit card so deposits can be made within 48 hours. After I cashed the first cheque, my odds of winning went down considerably so expect to lose some money for a while after you have won. I think the system knows that you have won and will try to recup back before paying you well again. Just a personal opinion though … may not be true. As a person that lives in Australia, better odds and wins than on the pokies at the casinos!!!
A response to James.
This is exactly what happened to me. They confiscated my winnings of $5,000 for the same reasons. But earlier in the session, I already lost $2,000 and deposited another $500. I played the roulette and tried to withdraw the money, which I was told I cannot do unless the bonus funds which I was entirely unaware of , had some conditions attached to it. I was advised to play on the slots because, I was told it was faster–I have the transcript of my conversations with their live support. They reviewed my game activity and they did not find anything unusual about it. The encouraged me to gamble further on the slots, which I did even if I was too reluctant to lose back my winnings. I am very disappointed and I lost trust on the system. However, I intend to take this matter to ECOGRA after the mandatory 2-week period had passed. Please pursue the same avenue. ECOGRA must know about this 'irregularity' in my view.
In my opinion this casino is a total con and should be avoided at all costs, In my 10 years in playing online casinos, I have won money and lost money, thats how it goes and it has always been fair, until i made the big mistake of depositing at spin palace casino on Saturday Morning.
So i depoisted £1,000 followed by £1,300 , I automatically got a " bonus " on both deposits, all i wasnted to do was place a few large bets at roulette, If i won great if i lost not so good, But i had these ridiculas wagering requirements where only 8% of my bet counted , In fairness whilst i didnt think it was very fair i guess its my own stupid fault for not reading or paying attention so i played on, I was playing large money on single numbers and had 1 spin where i just bet on red and black, Stupid i know but i was just messing about, anyway i though no more of this and then went onto slots where 100% of my wagering counted towards the bonus, i didnt want to play slots but had to meet the wagering requirements, anyway in the end i smashed through the wagering requirements with ease and withdrew the £5,000 i had accumalated, I had the normal E-mail ID which was no problem, However a day later i get an e-mail saying the following:
Following a review of your account, we have identified that you are in breach of the casino’s standard Terms.
Please refer specifically to the following clause:
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
Now this was due to the one bet, which didnt affect me going over the wagering requirements on roulette where i placed a bet on both red and black, I clearly deposited a decent ammount of money and was not in anyway playing to take advantage of their bonus
I strongly urge anyone to avoid this casino, In my opinion its a big con, Ive played with probably hundreds of online casinos and all of them untill now have been genuine and fair
I am of course seeking legal advice on this but who knows i think i have proabably just been totally ripped off, Now they expect me to wager this money again before withdrawing even my initial depoist which i have no intention of doing
Hello mate I'm gotta find out about something hope u can help!! I'm a member of spin palace Casion and I recently won and there rules r when u withdrew ur winnings thay go into a holding account!! Which I new about and fine with!!
Coz thay want u too reverse ur winnings bk too them!!
Anyways I withdrew 6000 pound on thursday.. I have photos of every win I took out!!
So anyways I played again and won more money!! So I msg them on live chat system Friday asking them when my funds b arriveing into my account (I have photo of that as well) so the spin palace member said well done on ur winnings of 10,000 pound!! And ur winnings will leave ur holding account in 48hrs at some point over the weekend!
So by Saturday the funds Sud have left there holding account!!! I won 20,000 in all and thay said I reversed it all but I fort that the funds from thursday would have left but thay kept them in there!! (I think u have to ask that to happen) and I dident ask them!!! So have got a case too fight!! Coz the funds did not have been there!! I fort that was overall balance showing as the 6000 plus Sud have been sent to my card!! Please advise me thank u
I won a few times with spin palace and that paid!! On one win I reversed most of my winnings. But I got down to my last 400 and I wanted to revers that but thay said the 48hr pending time was up so I couldn't reverse the 400!!
So This week I won 20,000 pound and reversed the lot I fill sick!! What I need too know is I withdrew 6000 on Thursday at 20:12pm and I officly add to wait 48hr for the 6000 to leave my account!!! I dident revers most of the winnings till Sunday around 19:30pm so why was my funds still in my account!! As I say I fort the 6000 would have left the holding account by then!! But that said I used them!! Can I fight this coz? I withdrew the funds and thay dident keep to there word and send them too my account after the 48!!! Surly thay cnt leave it in there!! And thay only give me a 100 pound good will jester!! As any 1 else had this problem? Coz that 6000 I reversed Sud have left the holding account and I would never have reversed it
They give you a non optional bonus (Yes it sounds good you think) that you need to wager 30x to get a chance to withdraw any money and tons of the games you only get a little % of the bet you make towards the wager!
Bunch of scammers in my opinion write it on your front page.
So far I'm a bit iffy about Spin Palace, in total since I started playing i've wagered $1200 and last week won just over $18 000.00 I've chosen to cash out $16 000.00 that is obviously GREAT! I've submitted all my documents and received an email confirming approval and that my withdrawal will be processed next business day, which is today, the email also states that if you win more than 5 times of the lifetime deposits they will only pay you in increments of $4000 per week, I've been scammed by online casinos before so I thought I'd try my utmost to find out how to get past this, been on online chat 3 times since the email, the first time I spoke with someone who said it was casino terms & conditions and that there was nothing I could do about it but wait, the next day I thought I'd go online chat again and see if I could get a different casino rep. this time I spoke to someone who said that if I had my winnings paid back into my visa I used at the casino I'd get $4000 every 48hours, obviously I thought that was much better, well today I thought I'd go on one last time to confirm, I got the same person i spoke to the first time who was not too helpfull and kept referring me to the casino terms & conditions, i mentioned to him that the terms state that it is up to management discretion to do this and that I'd like to speak to a manager he wouldnt help and said they wouldnt be able to assist me either. I explained what I was told the previous day but was told that he didnt know where this person got the info he gave me. I am now really confused and unsure, lucky I copied & pasted the last 2 chats that prove the person saying every 48hrs and then the contradicting chat. I dont know if I should send them an email and copy & paste the chat for them to see or do i just wait???
I just want to check if other people are actually winning on this site. I know that you play at your peril and are not gaurenteed to win. I have been playing for 2 months now ( returned after a year) I play 20 per day and play break the bank again. In the period mentiond I have had small wins but never any withdrawls. Maybe once I got up to over 100, and made a withdrawl. I just want to see if I am maybe playing the wrong games. The other games are Centre court and Avalon.
Brendan, you can rest asured that if you’re entitled for any winning at Spin Palace then you will get it. It’s no bogus site and I consider it to be among the better online casinos out there.
People stating otherwise are either sore losers or (worse) people who didn’t even care to read the terms before betting real money.
I’ve been a player there for over 6 years and never had a problem getting my money.
hi got lucky on spin palace on 11th feb, all documentation approved 16thfeb, however its 21st now and no sign of my winnings yet. freaking me out as some of my friends reakon this is a bogus site.
Spin Palace shares private credit card information with it's affiliates. I signed up a new account at Mummy's Gold and was immediately flagged as having a "different name" on my credit card. This was of course my maiden name. Spin Palace was the only casino that had this information. When I asked Mummy's Group about it, they denied it through and through, but couldn't explain how they had this information on file…. They just said it's a note on our file… Total scammers, liars and cheats. I also sent a complaint to eCOGRA who hasn't even bothered to get back to me… Be very weary about giving the palace group or any of it's affiliates your credit card information as they illegally share it.
Getting Scammed by Spin Palace on January 4, 2012. Reply
As a regular player at a Casino on the Web, I recieved a promotional free $10 cd in the mail from a different casino.. This casino was SPIN PALACE CASINO. I thought, what the heck, I'll try this free $10.As I was nearing the end of my free $10 and not really winning anything, I started winning on a game called Summer Vacation. I cashed out $300, and recieved an e-mail stating I could only cash out $100 in accordance with their bonus terms of use. So I looked at their terms of use and they were right. In the e-mail they said I would still recieve my $100 and the rest would be confiscated. I was still happy about this. When I registered my card to withdraw to my account they would not give me an option to enter my bank information, bank account numbers, transit numbers ect. So, I logged back into the casino again and went on live chat and explained to them that they need my checking acct information to deposit my winnings in my acct. The chat rep took all of this info and said it would be sent to the financial department. I waited still a work in progress, so, I phoned directly to the consierge at their toll free number and he informed me that I had to send in a picture of a valid drivers and a paper proving my address. I obliged him and sent this information to them and went back to chat and was assured my cashout would happen within 48 hours.About 60 hrs. later I checked with live chat and they said I had to send in my banking information, and I told him I would send it again, but, this time I would send it directly by e-mail to the department of finance with their casino via a reply to their first and only e-mail to me.I recieved a reply that stated that our finance department does not work weekends so I will have to wait until Mon for the funds to be released. I will wait , but I am really feeling scammed now as I cashed out on the 22nd Dec 2011 and they have had all my info a few day after this. I believe they are simply stalling and have not found a legitimate way to foil my withdrawl.
As a business major educated in Administration, with business law class ect, I will give anyone the heads up of what to look for with this casino in advance.
1. Make sure you can register your bank card info at the time of withdrawl, if not ask them for an e-mail to send it to the right department. Talk to chat and keep printed copies of all communications with them-meaning when you are done chatting with them print a copy of your conversation.
2.Chat with representatives instead of phone calls as they can deny what was talked about in the call, a live chat gives you the paper trail for court and they can't deny this.
3. Use e-mail as much as possible for communication as they will respond to your e-mail that they have recieved this.More undeniable proof.
4.. When using Live Chat, ask for their legal name and address- they will type this for you-Also more proof for legal action.
5. Don't be scared to spend a few minutes or a few hours on the net reporting what they are doing to you as this may cost them millions in customer money when their casino is searched by new customers on the web and the word scam comes up by past customers by their respective casino name.
5.Even if they lose 100 new customers from your legitimate complaint, it's worth alot more to them than the $100 I haven't been paid so far.Maybe they will want to clear their name honestly
6.Go to as many blacklist sites as you can report their abuse of you.
Spin Palace Casino in my opinion is a fraud, and I believe the people that work for them are there to find ways to not pay you as they are possible on salary and will 10%-15% of what they steal from you as a commission. Don't play here as I believe they are not on the up and up business side of fair gaming and fair play.
Bad very untrust worthy .There are false informed facts that spin palace currently has on there website .1.You can choose between a cheque being posted or couriered to the address you supplied the casino with when registering. There are no charges for a cheque sent by ordinary mail. Courier fees will depend on your location and are deducted from your withdraw amount. Courier cheques over £1,000 are couriered free of charge.Winnings up to the value of your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard. Deposits will be credited to your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard accounts. Additional winnings will be paid out to you by check or bank transfer – whichever you prefer. Well if your a canadian citizen you dont have a choice only bank transfer they dont send cheques to canada anymore either by post or by courior .This is a very important fact to update Ithink more important then the winners that they update everyday on there website .Its been a few months now that they havent been able to send cheques to Canada.As a Canadian player I should have been informed of the change way before the change occured and there website shouldnt have false misleading information especially about withdrawls at a casino . TandC was updated on Sept 12 2011 on there website And I believe this change of not sending cheques to Canada happened in Aug 2011 so it wasent updated then .I know its updated everday for recent winneres so why not important information like they dont send cheques to canada anymore .
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Hi I wonder if anyone can help me? i wagered £20 at Spinpalace a few days ago and won £1200!! I was really pleased with the win as I dont normally come out on top at casino's. I am now worried that I will not get paid out and if I do it wont be in time for xmas. I have sent all my ID over eg. driving licence, bank Statement and a copy of my debit card but someone on customer services has told me that they will more than likey want a copy of a previous debit card that I registered with back in January but the problem is that that card is lost and the one I deposited with this time was the replacement card. They said send over a copy of the card statement but the card is a debit card from my bank account and my bank account statement does not show the number of the card just who received payment. I am so worried as I have told my kids that they will be having a good xmas and promised them stuff I wouldn't normally afford. Does anybody know of this happening to anybody else? I would just like to say that I am not saying the casino is a scam because all might turn out well but I will be utterly devastated if dont receive the money for xmas or even at all from some of the comments I have read on here.
Bottom line is don't join or invest money with spin palace casino. They automatically without your consent drop this Promotional Gift or Bonus on you whether you want it or not. Once you get this attached to your account you have to meet the terms and conditions attached to it before you can withdraw from your account. Which are "The Welcome Bonus is then subject to 30 times playthrough before it may be withdrawn" or For that matter any winnings to be withdrawn. Do you believe it, spin palace have been awarded the eCOGRA Safe & Fair certificate according to their About Us page. FAIR my ass. Fair would be to give the person wanting to join with them the right to CHOOSE to except or decline ANY Protional Gifts, Bonuses or for that matter any gifts of any $ amounts, etc… WITHOUT HAVING THEM FORCED ON TO YOU.
I can understand why they have to check ID ( For money laundering purposes). I can also understand why they have a playthrough on bonuses ( Standard casino fare). I can also accept having to wait for a week or so to get paid. I just cashed out $30,000 from a $100 initial deposit. Spin palce is the ONLY casino i will ever play. I don't work for them and you can take what i say at face value. All I can say is a big thank you to them.I would rather play with them that at any land based casino anytime.Im Canadian by the way if anyone cares.
I attempted my first withdrawl from Spin Palace on Sept 6/11. I deposited with Instadebit but was told it is not a withdrawl method. I opted for a cheque. It arrived at the end of September from a company called IPS, which operates out of Quebec. It promptly bounced. Because of the cheque bouncing, it in turn caused one of my mortgage payments and my insurance payment to bounce as well. Fees racked up. I called Spin Palace and was told that they had cancelled all cheques to Canada. Nice of them to inform those of us with cheques already issued. Each time I contact Spin Palace they request my banking info. I spoke with my bank and was forbidden to give my banking info to a company that cannot handle a measley $334.00 payment. After countless emails and repeated requests for my bank info, I was told to deposit with a Visa card, and could then withdraw the deposit plus my winnings. I called Visa and they confirmed that this would not be a problem. I deposited, and when I tried to withdraw was told by Spin Palace that my Visa card was NOT an option. They want a Visa card linked to my bank account, and oh, surprise, also the full bank account info. I am at a loss and guess I'll just write it off as a bad decision to play on this site.
My only other option is to sue the company that issued the cheque in Small Claims court. Then maybe they can get it from Spin Palace. Anyone else receive a fraudulent cheque?
@Angry Player
The classic story: Player wants to play, player signs up and plays, player is surprised by the fact that there are rules, player is angry.
Sorry mate but if you'd read the Terms before then you'd probably know that at nearly every casino there are wagering requirements to consider and that certain games count or don´t count towards the fulfillment of such requirements.
An absolute scam!!! Don't ever play here! Don't ever!
They will give you a bonus, and then you will have to wager 30x that!! I was given a 50 dollar bonus, and turned my investment into $400, only to realize that if i play roulette i would need to turn that into $20,000 to make a withdrawl! F*ck you spin palace! I hope this place gets shut down and soon!
I've been playing for a number of years and have had no problem with getting payments for my winnings(I request cheques). That is, until August, where I've been attempting to get paid for $1400 worth of payments. Apparently, the Canadian Banks won't honour the cheques sent out for payments. They are resolving it by setting up direct deposit to your bank account. They have been very quick to respond to all my email inquiries around this issue.
i reckon its one of the worst casinos out there . i played 24 quid on mermaids millions had a decent little run scatters bonuses etc eventually they pulled the plug and wins went down bonuses ceased etc ,i played another thirty a few bonuses scatters etc lost that put another 25 quid in biggest win 2 quid no scatters no bonus chests nothing and i can safely say i know the game if you dont get at least 4 or 5 bonuses for 25 quid its a poor game to receive zero was just a complete rip of .they either thought they were on the pigs back and i was going to keep reloading and losing or it was near midnight and they wanted to got to sleep .for me i will never play in there casinos again or in any casinos linked to them .
I've been playing at Spin Palace for about 2 years now. DO NOT accept the bonuses because the 30X play through is a killer. Sometimes when you deposit money it may automatically give you a bonus, if this happens just contact customer support BEFORE you make any wager and ask them to remove the bonus and opt you out of any future bonuses. You will have no problem playing and withdrawing actual money after this. On your first withdrawal or sometimes anything over $500 they will ask you for proof of address and a photo ID. I found this to be a hassle especially since they will gladly take your money no questions asked. I emailed them photos of my ID and utility bill and after a month I finally received my winnings of $1800 on a $100 deposit. Since then I haven't had any "problems" with Spin Palace and withdrawals are usually in my account within 4 business days (I use E-check! Its the best to use!). I win, I lose, that's gambling folks. I don't find I win or lose any more than at a brick and mortar casino. The trick is to know when to stop. Hope you all have fun out there, and good luck.
After the experience I had I would not recomend anyone using Spin Palce Casino when there are more professional sites out there such as William Hill, Paddy Power and Coral etc. Basically I joined up and declined the bonus offer but having found that I had got to £1500 could not withdraw anything. I then agreed with them over the telephone to play on until I had used up all of my bonus but the next day my account was closed when I was £700 in credit with only £30 bonus remaining. Their response was my £100 deposit money had been returned back to my card and my winings had been confiscated and there is nothing else we can do for you.
Mt advice is if your get in to any sort of problems whilst playing with Spin Palace Casino the customer service is very poor and really it is not worth the hassle.
I have been playing here for a few years now. I have nothing but GREAT words to say of this casino, won and lost , but enjoy it, customer service always available and very helpful..withdrawals flushed same day and paid next day into my acct…great great Casino..Happy Customer. :)
I have played at Spin Palace for approx 6 months now and I have made a number of withdrawls and yes from time to time there have been delays in getting the payment but all in all I have found Spin Palace live support to be very helpful. While at the time I was not that pleased with providng ID, Utility bills etc, the reasons were explained to me by live support and a timeframe was given to me and they did not exceed that timeframe, I have had no major issues with getting my withdrawls and I have enjoyed playing.
I love spin palace I have been playing there for over 4 years, I usually play every weekend. I have spent lots of money but have also withdrawn a lot of money last week I won $500, I get it transferred to my account by electronic transfer and it's always there within 4 days. My very first withdrawal did take quite along time I think it was weeks and I agree it was a hassle submitting all the documents, etc. but after that is all on file they are great! I had a big win last year and won $3,500 they transferred it to my bank account within 4 days.
I think the "bonus" that you get at spin palace is a joke. Thirty times the bonus ammount MUST be bet BEFORE any withdrawl is made. That in effect ties up you initial deposit almost indefinately. If you play roulette, only 8% goes to "paying down" your bonus dollars…. So for example. You get a deposit bonus of 30 dollars. You must wager 900 dollars before any withdrawl can be made. On roulette that works out to roughly $10,800.00 to be wagered before you withdraw penny one. On a 30 dollar deposit….10,800 wagered before you can make withdrawl. Doesnt seem fair to me. Read the fine print kiddies! I think I'm wasting my time playing there and I will never get paid. If anyone has actually got a cheque or cash from this site please post it here…. thanks!
well i won 700 dollars about a month ago and i wanted to sent it by fed ex and was willing to pay the 35 dollars for it to be sent then a week later they told they cant so i said well deposit to my bank account so they ask for my id and a uttillities bill and all the baking info so i sent them every thing the wanted and then my bank advised not to give this information because they can use it to take money out of your account without notifacation but i did and another week passed then they said they needed a blank cheque i said i dont have one i have a savings account then they asked me for my spouses checking information and my wife has nothing to do with me playing on their site so i say i wasent going to give anymore information and i told just send it in the mail this was 2 weeks ago the said they have to sent it to the payments department and when they get done with it and it gets approved they will issue a cheque now it been 2 weeks and i still have not heard from them about it being approved and they said it could take 7 – 21 business days to recive once it is sent i hear all these stories how fast payment was givin but i am thinking its just a scam and i tried to log on it wont let me im blocked ot of spin palace lol so beware people sounds good and is fun but i dont think you get money just fun play with a thought of getting money thats all u get then it a headache to get anything if u do win
Hello all, I have again played at this wonderful casino and again i say i am proud to be a part of Spin Palace Casino ,I have made a few deposits and played again for a few days on a win a Spin Palace Casino, I am a very picky gambler and again i have won a small jackpot and say i am very happy with this Casino ,Thank you Spin Palace. My with draw funds have been received in record time to my bank account in less than 4 days .WOW ! Very impressed and a very happy Canadian Gambler at SPIN PALACE CASINO … THANK YOU DAVE , SASKATCHEWAN ,CANADA …
Spin Palace is a great place i have been playing there for about 6 months now making deposits of 30.00 or better ,I have recently won on a 30.00 deposit without a bonus ,I manages to hit a small jackpot of about 200.00 than continued to play my way for a couple days all the way to 2800.00 just on slots ,I did cash out at 2,000.00 there was a couple errors on with drawing reasons were documents ,drivers ,credit card pictures for security,and other ,No problem sent it by email scan.Bank swift number Canada caused delay did not have one it is needed .2,000.00 echeck to my account 14 days done and confirmed.THANK YOU SPIN PALACE GROUP DAVE CANADA …
NEVER EVER EVER play spin palace. You will NEVER WIN. You can barely play for 1/2 hour spending well over a hundred dollars and only betting one credit. LOST way too much money. and apparently, I always miss the special offers…hmmm sounds like a scam to me. I am contacting online gaming authorities. Yes, gambling is a losing game. but occasional wins happen-NEVER here. Please please tell me someone, have you EVER won? They are finding loop holes to appear on the up and up but they are totally a scam.
@John
…..and that´s what the T&Cs are for. First read the terms – you don´t like the? – don´t play there.
By the way, all online casinos have a so called playthrough. What varies is the height.
Spin Palace – BIG SCAM !
I signed up with spon palce and spent around £50-70 , i won nearly double that. However when i try and withdraw they say i cant because i havent used my bonus. The bonus when i won the money was only £10. THESE BONUSES ARE SCAMS, YOU CANNOT WITHDRAW YOUR MONEY. If i deposited say £20 then i would have to gamble 30 times that figure to withdraw. Even if i want to withdraw real money.
Have played onlione casinos for years and never came across such a dirty scammy casino. I WILL BE TAKING THIS FURTHER. If you deposit real money you should be able to take real money out. SCAM SCAM SCAM.
I initially deposiyed 40 dollars and made of $360. I have been getting the same lame excuses regarding my withdrawal i.e. utility bills, copy of both sides of the credit card, etc. I previously noted, they are preety happy for us to make a depoist but will not allow a withdrawla. What a scam Spin Palace!!!!!!!
yeh well pretty sure the casino is good to play but iv been waiting 16 days for my withdrawl still no money , got a email on 16th of november sayin i had been paid !!! and yeh negatory to that i got on the online help and asked every day , and everyday they said its 3 to 5 days waiting then on the 5th day its 7 days to wait then every day after that oh yeh u had week ends in there to so more days then when all the days run out they tell me it was processed and to give a bank statement , bank staement had been showed and proven and now they tell me to get onto my bank cuz they left a note sayin it had been processed so i goto onto my bank and they say there is no trace of anything coming in and dont know wats going on , so yeh great guns i have 750 dollars in winnings im still waiting on and cant get a straight answer out of anyone>>>>PLEASE HELP
Have been playing online with these recently and felt there was a slight oddity to the losing streaks I was having. One win would equate to many many loses. Emailing the casino I was assured that it was completely random, so played again. Once again had huge losing streaks following a single win. Just waiting on a small withdrawl (thats taking its time!) then will be closing my account and not returning.
I have won 140 after putting 30 dollar deposit with 100% bonus, i wagered 300 times my bonus 30 dollars to be able to withdraw, and now they're asking me for back and front pictures of two debits cards, one for me and my partner and a letter saying she approves me using her card, with also identification of drivers license of both me and my partner, now this seems very strange and in all these comments im stretched between relising this is a scam for money and identification fraud or too it being a ligitimate process. One thing is certain tho, from party poker i have never recieved notice to provide evidence of this stature.
Spin palace has the slowest withdraw system ever! All the other online casinos process you winnings within 24 hous. SP takes at least 3-8 days if lucky. And yes they have all my personal details, passport copy etc but it's allways the same.
Has anyone had any of their winnings confiscated? I won about AUD6000 after creating an account (deposited $950) and that is after satisfying the over complicated bonus turnover limit. After sending through my details to them to confirm withdrawal (several times), I finally recieved an email which told me that I breached some clauses:
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
2. If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.
and so they have confiscated all my winnings and returned my first deposit ($250) and a very nice $150 bonus.
This is obviously a rort and was wondering if there were any others who faced this issue. Any suggestions before looking at legal avenues?
well, I cant seem to log on to my account!! Something went wrong, i know i put the correct password in..yet it wouldnt accept it..and now I cant even get on!!! What happens now and will I get my account balance back?? Also I mad a withdraw and was wondering how long does it take to pay out when i paid by credit card?
i haven`t got my purchase declaration form i have to fill to get my withdrawal. I have requested it several times via live help but still haven´t got it. I don´t know where´s the problem
Very scamming casino… I played a couple of things but the most notable was roulette. When I went to reds and black the ball was differently going opposite what ever i picked…. I made some small bets on red three times in a row… it landed black three times in a row… I switched to Black it landed red… I went back and forth swapping from red to black.. The ball landed the same but opposite… Therefore there was no way i could win. SCAM
GOLD VIP CASINO will not pay my winnings i have waited since 18th april 09 and its now 2 june 09 they keep making excuses vabout the banking system i warn players BEWARE
Avoid at all costs, when something goes wrong, they will hold your cash, you will have to send unlimited emails to support and get nowhere. If you use Microsoft Vista, Most of the decent slots will NOT work, this is admitted by their CS. I joined to play specific slots, namely AWP slots, none worked, Casino would not close my account and refund deposit. Now they have my cash and I cannot even log in. I have expertise in networking and I.T, but they blame me or my system, yet I have no issues with anything else. If it was an issue with my system, firstly flash versions of slots would work, secondly it would effect my ability to play all slots on thier site, not just selected. The awp have the best odds and have features like gamble, nudge etc, none of which are playable, all the others work. When i asked CS for my money back via live support, I was quoted "Use the bonus credits up first" then I can withdraw my £20 deposit. I did as requested, then withdrawal failed, i am then quoted by live support that I have to play through! I wasted the bonus as fast as i could to get my deposit back, now they quote me terms and conditions. How can those terms be valid if they are unable to provide the full service? I do not want to play other games, I want to play awp, if not then I want my money back, it is very backhanded play by them, this leads me to question the casino, trust as an entirety. They must be desperate if they need to cling to my small £20.
Before anyone advises, I am logged in as admin, have all admin rights, ports are open, firewall/antivirus/popup blockers been on and off, run in various compatibility modes, tried on another system, diferent security, but same O/S, redownloaded etc etc, I have done all that I should do, although they should be Vista compatible anyway as X.P is phasing out, Windows 7 is due
I played at spin palace for about a month, blackjack mainly, and i have to say, This is by far the most scaming casino ive ever playd regarding blackjack. here;s some examples i counted, oh and i have the gaming history on my account if anybody wants to verify.
Ive lost 2800$, won mabey 300$. here's a log of the hands.
IN ORDER
Bet 100$
Player 20
Casino 21 Wins
Bet 100$
player 21
Casino Blackjack wins
Bet 200$
Player 19
Casino 21 Blackjack wins
Bet 50$
Player 18
Casino 21 Blackjack wins
Player 16
Casino 21 Blackjack wins
Bet 50$
Player 20
Casino 20 Push
Bet 50$
Player 21 double down
Casino 21 Blackjack wins
Bet 100$
Player 20
Casino 21 Blackjack wins
Bet 100$
player double down, 20
Casino 21 Blackjack wins
100$
Player 17
Casino 17 Push
100$
Player 20
Casino 20 Push
100$
Player 19
Casino 20 Wins
200$
Player 15
Casino 21 Wins
Ok to be the winnings ratio seems to be 99% and 1% push, this is 100% the last time i played at spin shit.
I understand a losing is part of the game, but that many blackjacks and odds, is 1 in 1,000,000,000 clasic blackjack single deck.
I recently withrew some money that I won at spinpalace casino via a bank transfer.
However they have begun processing the withdrawl to a card that I don't want (or requested) the money go to. I find this unacceptable for this to happen and they haven't been helpful in trying to sort out the situation
I opened a second account without thinking of the first one few years priorand after making my 40 dollars up to 65 my account was blocked. They told me to send a scan of my details however every time i send them an email it dissappeaed with no automatic response and no trace. Hmmm. I complained, used 3 different email addresses, but i was told over the [hone that it must be my problem and some pretty weak explainations like 'it must be a problem at your end' resulted – robbing *%$!s
hello everyone, I have a problem that maybe soneone can give me advise on whom i need to speak with. i made deposits using e check they were returned chargebacks not because of nsf, but my bank is denying any online gaming transactions now. the amount totaled 175 i also played that same day with grand bay amount 190 same issue now they have sent it to a collection agency. I spoke witht the agency and citadel they both informed me that it was up to the casino on how to handle this matter and that i would not be charged any fees because this was because of nsf, now i cashed out at spin palce for 650 they tell me that they will not pay me until i pay the other casino i have treied since may 18 to resolved this matter uanable to speak to a manager since then, i do not think that it is fair if i am trying to pay their 175 with my debit since may 22, was told by citadel to have them move the winnings, i told them to move winnings citadel told them they could change payment method they refuse. i do not believe it is fair that they could hold my winnings for debt owed to another casino. need advice on how to handle this should i contact my attorney or are there other people that handle these situations please contact me on what i should do this has been going on too long! TIRED AND NOW PISSED OFF!
Spin Palace Casino on June 15, 2006.
Hi Diane
What you are effectively doing is purchasing at casinos whilst knowing that you don’t have any funds in your account, then if you win you expect us pay the difference after your debt has been settled with us.
I’m afraid that it’s simply not possible for us to take bets in this way and we therefore can’t pay you until you settle.
I have used Spin Palace for several months. I have lost a couple thousand and won several thousand with them. They always paid my Neteller account within 3 days. I think most problems come from people not reading all the rules of how to use a particular online casino.
Spin Palace is tops in my book.
No, I do not work for or am I affiliated with Spin Palace.
I withdrew $385 on May 1st, there were $105 in fees that I agreed to pay in order to receive my winnings within 5 business days. It is now May 11th and I have just been told by SPC that OOPs! Something went wrong and they just noticed so now it will be another 3-5 business days.When I spoke with the rep he reccommended that I try firepay because it was instant, three days later I’m still waiting on that $100.I believe that this is completely unacceptable, and I’m not sure that I will ever play at Spin Palace Casino again. My full intent is to contact the ECOGRA ASAP!!!
Spin Palace Casino on May 13, 2006.
Hi Jessica
You requested your withdrawal to be processed via ACH but this rejected because you had entered your ACH details incorrectly (the bank and ABA number were entered into the incorrect fields), this is why your withdrawal was delayed.
The ACH was reissued on May 12th and hasn’t rejected as yet so I would expect this to clear your bank very shortly.
The Firepay payments were also successfully processed on May 11th.
If there’s anything else I can help you with please let me know.
I can’t say I’m too impressed at the moment. I tried to make a withdrawal on the 9th and waited the required 24 hours. Its now the 19th and still no money, just a “work in progress”. When I started calling, I kept getting “24-48 hours” and now I’m getting “the holiday weekend”. I enjoy gambling but I think I may just get in my car and go to the local reservation. At least I can get my money right away.
I spent close to a thousand dollars on it and hardly won a thing everytime I tried to withdrawl money it said 24 hours i would get back on your software the next day and it still had it posted and was able reverse the withdrawl! everytime!you sure can take it but dont like to give it back!
I never had problems with Spin Palace Casino. Initially there was some problem with my identification but it wasn´t their fault (living in Peru isn´t helping). Other than that I had good fun with this casino. Regards. Meridiana
My winning are all going to NSF fees because of spinpalace.I requested $130 of my winnings to my neteller account but only recieved $29?Why have withdrawl options if you are just going to put where it is convinient to your company?If my requested deposit of $130 went to my neteller account i would not be overdrawn $54.45 in neteller with $30 nsf fee’s also $35.00 NSF fees with my bank wich neteller tried to retrieve because the deposit to Neteller never went through which i was told i would recieve in 24 hours by the customer sevice rep.Thanks spinpalace my winnings of $130 went to $10.55 Lucky me! Maybee something can be done to get my $119.45 back but it does not look good as support@spinpalace.com will not reply to my emails!For everyone else out ther that also gets this type of GREAT SERVICE from spin palace, report it to Kahnawake Gaming Commision and ecogra.org maybee we can fight back!!!!!!
Spin Palace Casino on March 7, 2006.
Hi Trebor
I’m very sorry about any confusion here, your cash-in was reprocessed today via Neteller and will hit your account imminently if it hasn’t already.
If you need anything else, please don’t hesitate to contact the support center.
I did write a detailed reply to Spin Palace last feedback, but it seems to have disappeared
So in brief these guys have had my documents on 26th Nov and again on 8th Dec. Today on onlive chat they tell me they’re not happy because for my id I provided a british passport and I live in a different country! Oh and also Casino Manager does not speak to clients!
Spin Palace Casino on December 12, 2005.
Hi Shah
I’ve been speaking to the head of the customer service team about your
situation. Documents were requested from you on the 8th of December
because of an invalid telephone number on your account, you provided
these on the 9th which is the Friday just gone. Your cash-in was
processed today which is the next working day and the funds should hit
your account shortly.
If you have any other questions please don’t hesitate to ask.
let me elaborate, I used my debit card for deposits, which spin palace were happy to process. When I tried to withdraw I was told I cld not withdraw to my card as my bank will not allow it! I had to use the option withdraw directly to my bank account, which is infact the same account as the card. This transaction has been showing as “work in progress” on spin palace for the last 14 days, this morning I find out they want me to fax utility bills, passport, my details as the security dept is not happy. However in the mean time they’ve been happy to process further deposits! It’s a case of we’ll take your money but to give some back you need to jump through hoops, please note even with the withdraws I would have still lost money at spin palace so its not as though we’re talking about winnings. Sorry rant over, but £400 owing to me before xmas is not good news.
Spin Palace Casino on December 8, 2005.
Hi Shah
There are certain regulations that restrict refunding winnings back to certain debit cards which is why your winnings will be being wired to you.
Also, it is standard practise for an online casino to request some documentation before the first cash-in. Once you’ve provided these details you’ll never have to do so again. Please send the requested documents at your earliest conveniece and your winnings will be processed immediately.
worst online casino I’ve played in respect to withdrawls, 14 days and still waiting…..
Spin Palace Casino on December 8, 2005.
Hi Shah
What payment method did you use to withdraw? Spin Palace prides itself on how quickly they process their withdrawals so it\’s very unusual for you to have not received your winnings by now.
If you email the support team at support@spinpalace.com then they will be able to look into this in more detail.
I was happy to recieve my bonus so promptly, but the software just does not run well. It takes forever for the games to load, and often once they do the spinning is jerky.
I just tried the blackjack ‘practice’ software they offer on their website. 300 hands played with the dealer winning over 80% of the time. In a real casino the it should be closer to 50% with ups and down favoring both sides for brief periods. Their software is programmed to better your hand no matter what strategy you play. They could at least make it a little more enticing. Go to a real casino instead.
Spin Palace Casino on April 1, 2005.
Hi Harold
The Random Number Generator (RNG) employed by our software is verified
on a yearly basis by one of the top 5 accounting firms in the world.
Further to this our payout percentages are also independently audited on
a monthly basis.
The RNG used is the same whether you are playing as a guest or for real
money and I can assure you is 100% fair. Averages are made up of
extremes and just as you can have a ‘good run’ or ‘lucky streak’ you can
also have bad ones.
Please feel free to have a look at the reviewed reports of our payouts
percentages, they are catalogued since 2001 on the following page: http://www.spinpalace.com/pwc.asp
It has always been our intention at Spin Palace to offer fair games and
prompt payouts with excellent customer service. I’m sorry you feel the
way you do, I can assure you we are dedicated to offering fair gaming.
what a rip off! I am new to this and thought i was going into a reputable casino from the comments. This is not a user friendly casino. Where is my sign on bonus? All other casinos give it to you right away and I had to jump through your hoops to even apply for it and have not got it. I have never felt so disappointed as this is my way of relaxing and having fun.
Spin Palace Casino on February 17, 2005.
Hi Mar
It is true that we don’t automatically credit accounts with bonuses but this is for a reason. Many players don’t wish to play with a bonus because the terms can restrict which games they are allowed to play on with it. Added to this we have several different bonuses available for new players and we need a way of knowing shich bonus to credit to an account.
As such we ask that players apply for the bonus, it is a very straight forward form where you need to just enter your name, email address and account number. Your bonuses is then credited to you within hours.
I’m sorry you feel that this is not user friendly, as I mention above we do have the policy for a reason.
This is a fantastic casino. In fact, I just did a cash in with them and got my money in my firepay account in 2 days. With firepay cash-ins, you sometimes have to wait 6 or 7 days with some casinos.
They have all the new viper games.
Spin Palace Casino on February 4, 2005.
Hi Guys
Thank you for all your kind remarks. Spin Palace has always been dedicated to excellent customer service. In such a competitive market it’s imperitive to look after your customers. We strive to do this through fair gaming (our payouts are audited monthly by one of the top 5 accounting firms in the world), fast payouts, and prompt, polite and knowledgeable customer service.
We believe our loyalty and VIP teams really are the best available and the service and promotions you receive when playing with us are second to none. I am always available to answer any questions as are our supoprt team who are available 24 hours a day, 7 days per week via live chat, email or tollfree on the phone.
Not only a good games- software Microgaming :good support-good staff ; quick responses and from the manager –regulars promos each month,- contest and tournaments + a fun zone to play free to win real cash (drawing)-
I had a ball playing here, but found that the software did not run well. Customer service/tech support were helpful, but it did not solve the problem. A nice place to play.
Spin Palace Casino on May 6, 2003.
Hi Patti
I’m sorry to hear that the software was not running well for you. Judging by the date of your post this was back when we were on an older version of the software. We are now running the latest version of the Microgaming software known as Viper.
The new software offers over 130 different casino games as well as innovative new features such as expert mode and autoplay. It also features improved compatibility and works with 100% of all Windows systems.
Did you know that we also have a no download version of the software that you can play right from your browser? You might want to try that and see how you get on.
Please let me know if there’s anything else I can do for you.
333 player comments/reviews on Spin Casino
spin palace are a scam artist casino they fix the slots and table games so that they choice when you win or lose they are not working on % system like they should be i have been given proof by a employe of there shocking casino a few weeks back i had spent nearly 2k in a month and not had a penny winnings fair enough i thought win some lose some so the next month i put in £300 and played tomb raider where i won just over £1000 which i carried on to play in till it got low then i withdrew £690 so next day checked to see if it had cleared in to my account nothing so 2 days later checked again nothing so signed in to spin palace to check if it had gone from there and indeed there was not reversible money in there so i contacted them via live chat and asked them when it would be cleared to my bank they said with 3 working days as it had cleared there systems so waited till the next day which was 4 working days where i found no money once again so contacted spin palace via live chat again where they told me the money had been reversed back to the casino account so i checked the casino account no money so asked them where it was and they told me it had been played at 11am the day before on multiple games which i knew for a fact that i had not reversed or played the money so they told me to contact via email where i got a email telling me they couldn't find any withdrawal for £690 and that if it wasn't on the system it wasn't won so i have a screenshot history so i have the proof that it was taken out so they then replied it was reversed and played on tomb raider so first it was multiple games now its just one so i said that and i was told in the next email that it was played on poker and blackjack when i don't even play poker never have im with 4 other casinos that can clearly tell you that Ive never played it so anyway i write a massive complain to them and i got back a email saying not our problem you spent the money good day we will not be looking into this any further so shows i have the proof and the truth about the fact of the money they are a lying cheating company and police and other company's will be looking in to this matter as i said i know have a employe who is willing to tell the police things that he has been told to do at his job which inc stealing money from the bonus and fixing the system so it will only pay half or a quarter of what it should so will have to wait and see what the police will say i am give you this info so that i am the only one that gets stung and by this review you should see that they are a bad casino but want more prove play them your self and see yourself get burnt i have played with this casino for 1 year now and i have had nothing but problems getting money out odds are incorrect pay line not paying what they should you name it ive had it but when my money is stolen and they try to blame me this whats gonna happen spin palace you know who i am feel free to contact me giving me back my £700 as i promised i will be posting this on every review site i can find also will be starting a Facebook page for other people to show they bad experience as you call it
wow how i was dreading receiving my $1660 (30 deposit) after reading some of this forums testimonials.
my withdrawal took 4 days (i am in australia) to reach bank account.the 24/7 online support was fantastic,allaying some fears i had after reading some of your codswallop.
fantastic site.stay away from bonuses .nothing is for free.i play mainly table games but had a small crack at the slots and won 600 after 4 spins.go down to your local slot shop and it is the same-luck,luck.luck. i give this site 10/10
I played at spin palace and won.after reading reviews I got really worried about not getting paid out.I judged them to early,I got my money after 3 days.I can only go by my experience with spin palace which has been good.
Dave
Will not be usig this site again and I recommend anyone to stay away from it – after submitting proof of identitiy 3 months ago i am still waiting for my winnings. Will be taking the matter further.
i deposited £1.400.00 wich was successful i then played the slots i won £4.000.00 of wich i played a further £1.500 leaving £2.500 wich i have tried to withdraw that was 4 weeks ago sent all relevant documentation still no luck i do not think i have a cat in hells chance of ever seeing these winnings or even my original deposit. be warned.
Ok I hear alot of people whining that Spin Palace is a scam , a waste of money , too slow to pay out etc etc. And then other people who are 'extremely' happy with their experience.
Number one rule of gambling is what? If you can't afford to lose your money , then don't gamble it in the first place. Second rule is? The house always wins! So to a degree it is rigged.
Whom after some digging I found this at the very bottom of their website in almost illegible print colour and font size .
A member of The Palace Group that is managed by Bayton Ltd (C41970) a Maltese Registered company with registered address at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011. Bayton Limited is licensed by the Lotteries and Gaming Authority of Malta LGA/CL1/376/2007 and LGACL3/376/2007.
A simple search of the Maltese Company Register verifies these details and nothing else.
Now please let me regale you as to my personal experience with Spin Palace Online Casino.
I'm located in Australia and received from Spin Palace an email advising me of my account details with Spin Palace , using my full legal name.
Now here's the thing. I have never used , browsed or signed up for an account with Spin Palace or any of its affiliate companies. After attempting to contact via phone and email Spin Palace to have my details deleted and to discover how they obtained my data in the first place , all calls were never connected and all email correspondence was bounced back as undeliverable by the server due to it not existing. In other words the usual scam site practices.
Now being the industrious person that I am , I then called my friend at the Australian Federal Police and discussed issues with him. I also spoke to a friend that consults to the U.S Department of State and the FBI for online security and espionage prevention. (Handy people to know eh?)
They both responded to me with very similar reports as the company behind this site and the gist was that they are currently under investigation for in several countries for aiding in money laundering schemes amongst other things. So yeah they are probably acting as a front for organised crime and dabbling in online scams.
Because most reputable companies are based and registered solely in Malta right?
You have been warned.
You have been warned
I won at Spin Palace Casino 15 days ago and have not yet received my winnings. They told me they were waiting for my deposits to clear. My last deposit was 16 days ago, and it hasn't yet cleared?? that is total bull. I have sent emails and made phone calls and chatted to on line agents, who I might say were quite rude. My last email, they didn't even bother to answer. I will never put a dime in this site again, as of now I do not trust them and feel I will never see my winnings.
I made three deposits today for a total of 134.00, when i tried to make one more, it wasn't working and i knew that was not right and was odd. I logged into my cc account number to see they took unauthorized funds from me, In fact there were 8 charges on my visa card by these people, now they have me waiting and i am shocked and feel like i have totally been robbed!
so…as a regular user of online casion slots I saw an advert for spin palace and signed up. I deposited £100 and got £100 bonus. No where during that process was I asked if i actually wanted the bonus. Why wouldnt I want the bonus I hear you ask? Well…somewhere in the small print (and certainly not visible on registration) the £100 bonus money means I have to spin 30x that amount BEFORE I can make ANY withdrawl – that incoudes my own original stake of £100. That means just on the bonus money and at £1 a spin id have to sit on the damn thing and spin 3,000 times! It took nights and hours. In summary 1) i didnt want it but didnt have an option to say no. 2) The fact I couldnt withdraw my own money is a joke and maybe illegal?
Now…lets talk about withdrawl. I won some…eventually..and id spun enough to be able to withdraw. So…I withdrew. It said it should be in my paypal account within 4 working days. on the 4th day…nothing. I emailed them and spookily got an email asking for documents to verify myself. (this is on the day the money was due to me). I complained and asked why they hadnt asked for these immediatly I had made the withdrawl and i got a standard email stating the reasons why they ask for documents. they missed the point completely. anyway – i sent the documents within minutes. That was 4 days ago and ive now just got an email saying:
Your withdrawal has been successfully processed and is on its way to your account.
As part of our security procedures our financial service provider must approve this transaction and it may take between 3-7 working days to reflect in your financial account. We thank you for your patience.
Should you have any questions you can contact our support team using the details at the bottom of this e-mail.
Enjoy your play at Spin Palace
So…..4 days plus 4 days plus maybe 7 days = 15 WORKING DAYS (3 weeks worth) before I can get MY money. OUTRAGEOUS. THey are the worst online casion ive used and ive used a few like Sky and William Hill. ALL of these without exception pay immediately and money is in my account within a MAX of 3 days but usually next day.
PEOPLE – trust me…AVOID AVOID AVOID!
Waiting 9 day's for a withdrawal to process, spoke to online chat and they assured me the funds were on the way, I ask for an explanation for the delay, they said they did not know, unacceptable, and still waiting…
Hi there, I don't understand Spin Palace at all
They make it so hard to withdraw I won £850.00
over a week ago and have sent 6 forms of identification
To proof who I am but still no payout …how can they get away with
All these complaints and still be allowed to trade? I am waiting to hear
From the regulator to find out what they can do for me. I have never had
So much fuss trying to get my winnings
Hands down the best, Safest most reputable casino on the net, As a high roller I've gambeled 100's of thousands of dollars on the net, most other sites your are lucky if you win your deposit back then u have to be smart enought to cash before losing it all. At spin palace in the past 6 deposits I have cashed more than double my investment back, the last one $3600 from $1500 deposit. $2100 profit in one day exclusively on video slots. best on my list.
I read reviews and spin palace ranked well, it accepted Canadian players I decided to try it. I have been playing on spin palace for 2 years, I have made several withdrawl in excess of $2000.00 I have never had a problem. The first time you withdraw it takes a little time (they verify your information), but additional withdrawls are usually done within a few days.
I have not had any problems with this site and if you want to try online gaming I would recommend.
To people commenting that its not rigged you have got to be kidding me. No one knows for sure whether the software has been tampered with. There is no proper regulation or jurisdiction governing these casinos or software. A isle or location in the middle of nowhere with lax regulations does not cut it. We as the players only can band together and share our experiences regarding the quality and fairness of the payouts. All I know is from my experience something is not right. I never take bonuses as it is near impossible to meet the strict wagering requirements without going bust thanks to all their elaborately disguised terms and conditions. My current history with Spin Palace is absolutely bullocks. Over 40 deposits ranging from $30-$50 each with a cashout rule of 50%. So if I deposit $50 I will cashout at $75 or a bit more if I somehow get a bit lucky. However even trying to win such a meagre amount is nothing short of frustrating and bullsh1t. All I can see ia tiny wins that try to fulfill your RTP so the casino can drain your money whilst saying that your RTP is in line with the expected payouts. So in essence it like being stuck at the same balance then eventually you'll get a a stream of dry spins that suck up your balance faster than you can say WTF. Additionally free spins are so hard to obtain. I've spun over 500 spins on some slots without ever getting a free spin round. In that period the standard game never paid anything over 20x bet. So yep, that's $100 gone at minimum bet with absolute peanut's chance of winning. Repeat this same crap for 40 deposits and then its plain highway robbery. I don't how can anyone say you've just had a bad luck. Come on I aint asking for a million dollar jackpot let alone $10000 big win. Not even a few hundred. Just want a decent win once in a while that validates that old phrase "you win some you lose some", however I'm guaranteeing theres only a tiny fraction of winners which the casino will promote in order to portray an winning image of their casino and software. But what people dont realise is that these same people probably lost 10x the amount that they won, not counting all the other losers who don't win a bloody dime. Just check out the profits of these casinos. Yes we know casinos ain't built on winners, however if these machines or software are truly random why cannot I experience a period of winning or even one simple win. I'm sure its just variance at play, however I'm just stuck on the bad side. How typical. And for all the casino shills here something for you, is variance playing at 10 different casinos with 10 deposits on 10 different games and not being able to win anything more than a 15x bet over 300 spins? If that's variance then these slots and casinos can piss right off. I've had enough of losing, I suggest anyone who doesn't want to feel the frustration and absolute mental devastation to never play at this all other online casinos, especially Microgaming based casinos until they have been officially regulated in your country, because until you'd only be left with an empty bank account and knee deep in debt.
So true in what you have said i strongly believe the games are rigged and your account is manipulated they suck you in and then bleed you dry this casino would have to have the worst paying games ever
Impossible to win free games and impossible to build on your deposit or meager winnings if you do win something decent i can guarantee it will take it all back within minutes
100% rigged games for sure
I have been playing spin palace for a little while. Whilst I don't play too much I haven't had any problems with the site staff or receiving any winnings. Seriously stop playing and go back to reading the terms and conditions before you go pouring hard earned money on line!!! I do not except the bonus money because when or if I win I want the money without hassles… I don't think it matters how you gamble money, obviously you are excepting the possibility of losing it!!! We are all in it with hopes of a win… Read conditions and stop whining.
On Sep.28/12 Spin Palace repaced their Keno game with a new version. I tried playing it and it really sucks. The numbers come up painfully slow and it never hits anything. I have never played such a piss poor Keno game in my life. I am fairly confident that there is some unfair practises going on at SPC.
before anybody dishes spin palace you better have a real look out there in gambling land. I've played at them all and for many years and for many of thousands of dollars. OK so if you don't ilke spin palace go else where try NET software casinos ,or rtg software casinos are some playtech casinos those casinos you will get nothing or get scammed everytime you'll play at them how i know this ive seen it and done it. betsson group of casinos utter ripp off, mansion group of casinos complete utter ripp off, I've played at spin palace group for 12 years ,they are probably the number one casino or group on the net bar none on the net, Casino rewards group second and well the are are a couple others but they fall way back. The problem todays online gaming is that 3 quarters of the online casinos are hurting something fierce ,so when you play at them with hardly any players playin at them ,your chances of winning are basically nil. Take a look at spin palaces winners list then go look at at every other online casino on the net ,you wont find another list even close to the winners paid at spin palace casino anywhere . Bottom line is people spin palace by FAR is the best online casino in the world. It's as simple as that. I don't lie im here to give my advice
Spin palace is not a scam i've been playin at that group for 12 years , never had any issues regarding anything , they even put up with my temper. i've won money there and withdrew there also. no hassles at all. I get a little irate at people just saying crap , if anybody here thinks sipn palace is a rip off or scam you haven't played anywhere else have you. go play at redflush after 50 deposits of nothing and if you even won would you get paid hmmm or go play at net software casinos, lose 18,000 dollars of absolutely nothing and tell me they aren't a scam and no bonuses and for all you idiots out there no its not called a bad run or unlucky it's called a rip off . Spin palace bar none is the best casino and group online today no other group comes close NOBODY. net software , rtg , rival and even playtech have become a joke . look at spin palaces winners list it embarrasses winners lists of any casino online.
Sadly i have won 2700 and went throu the whole 30x wager thing and came out with 2400 . So im kinda lucky to get this far and can withdraw . It says reversable and tomorow it will be 48hrs after i withdrew
Im hopeing that it arive but not sure now im exspecting to get some sort of problem after erading this damit
Will update and will fight im sure we al can make a dent in these guys
What conrty is this company run from who are the owners?
Have been playing at this casino for a few years now, as with all casinos you take the gamble of winning and losing your money. For me I enjoy the game play for my hard earned cash and in the last few months playing here I have came to the conclusion all is not right with this casino.
I have just played approx 500 plus spins at £1 per spin and on my last spin got the the feature for the first time out of all my play, on the feature I got £4. Now I dont mind losing as thats part of the deal but the game play at this casino has gone from bad to worse and then some.
Secondly I dont like it when their support staff pop up on screen to ask if I need any help to deposit or want a bonus if I deposit more money, if I need or wanted assistance I would ask for it. As for myself I am not going to play here anymore as I have said something is not right with this casinos gameplay.
do not play at this casino! having deposited 200£ i received a bonus, which I phoned to ask to be reversed – along with any other bonus made in the future. Fine they said. I then deposited more money and played away – making ~12,000. Once I decided to withdraw this money I was told that it had been confiscated due to me breaking 'bonus' rules of wagering >30% of the bonus at any one time – it turns out they sneakily added a bonus to my account! Firstly – i understand you need to have a 'play through' amount to make bonuses 'fair' – but only 30% at a time to gamble, this is crazy. Secondly, i was misslead as i was told no bonus would be added to my account. Third, I was playing on my mobile – there are NO T&Cs on the mobile app – even the promotions section does not refer to any T&Cs…. NOT HAPPY
Adding to my last post : Spin palace got back to me and said there is nothing they can do = 0 out of 10 . What kind of site , one that isn't being paid by the casinos , rates a casino highly when it can't follow a games rules ? Sure , I made a mistake , but 3 card poker you must match your ante bet . Obviously i've left this site . I hope this is an isolated thing , but if at least one person avoids getting ripped off by reading this : great !
This casino had good reviews , when i looked before online . Was not having much success (that's gambling !) but had about $92 . Had played 3 card poker and logged on to play again , this time on a different version . Clicked on a $50 dollar bet , my error as i wanted 50 cent bet , but how could it let me put that "ante" if you need to match it to play a hand ?? $50 from $92 left $42 for a bet = it should not have allowed it . Even if it was a great hand ( it was 10 , 4 , 3 figures lol ) i'm sure it wouldn't have allowed me to bet = ?? Chatted to them online , from when the cards were dealt and was told they could do nothing . I folded the hand . It was then i realized it shouldn't have allowed me to play – yes , my error – so got the chat back up and was told the issue has been sent to technical department . That is how it stands now . The remaining money was chewed up , as usual , and will wait to see what happens . The games seem very well made , but even before this event , the payouts were poor . Sad to see these reviews here AFTER seeing good ratings prior to giving them a shot . Result to my issue pending : this site gets a 3 out of 10 right now .
i havent played with them for a while but i played today and deposited 40 dollars with 60% match up and i was playing adventure palace and i was doing 2cents 90 bets and it ate it like in 10 mins and i went to 45cents bets on 1cent and then it did the same again and i asked if they could even give some credits back but nope they wouldnt.i do not recommend this casino.its the worst casino ive played at..when i was playing it mainly spun and gave nothing and then might give 45 cents here and there. ridiculous.i want my money back . waste of time. i want my money back and i would rather put it in a casino that has fair play as it usually last me that much for a while.
I deposit 200.00 and win 55,000.00. I watch as my cash outs in Work in Progress so I go only line. They immediately switch me from one agent to another, then I wait a few minutes while the account is be investigated. Then they tell me that because I exceeded 30% per bet of $ 25.00 bonus they are confiscating the $ 55,000.00. They said they refunded my deposit and bonus which was done two days earlier. SO if I exceeded the bonus, why were my deposits a " work in progress" They were never going to paid me and hoped I would continue to put money into my account on the deception that the winnings were coming to me. Absolute highway robbery by them. Never notified, don't even remember claiming a bonus. Never again.
This casino is a rip off, seriously….I would advise anyone to stay away, it does not matter how you deposit you will have to beg and beg and beg to get your winnings, so far it has been 3 weeks since I won and they keep coming up with excuse after excuse to not pay me and this is after I proved to them that my deposits have cleared…seriously screwed up….
I have been a member of spin palace casino for the past three years or so. I have to admit that I was suscessfull on my withdrawals on winnings with no hassle. However I know how this casino use to work, you loose some and then you come back and win some, as of today, im thinking twice about spin palace casino as I believe that after you have lost and you come back another time to try and win something, it starts off good, multiple winnings and bonuses come quickly, however twice I have noticed this that after meeting a certain amount , all winnings stops as though somebody runs to the programming and blocks you from escalating to any more winnings, this is the second time they left me empty, as though they are just taking money from you.You normally would win back at least three quarter of what you have loose to spin palce. I have'nt reached half of what I have lost previously and the game take a big sour run and takes back all. In my opinion I'm being led to believe that they can rig the games and shut you down from winning when they so choose.
In short, spin palace does not seem to be as fair and reputable as before. I did’nt mind loosing some of my money, after all you are taking a chance and in gambling you loose or you win, but the fact that they are not giving you back a fair percentage of your lost money when you go back after a loss is total a rip off now. I lost an average $2000.00 USD last time I played, which was last week. Today I went back and tried to gain at least half of that from total deposits of $260.00 USD, I reached a total of $750.00 USD including my deposit and then the game thunder struck 2 took a sour turn. I have been playing this game quite frequently for the last two months or so. This is twice i’m experiencing this, back to back, now im afraid to go make a deposit and try get back some of my money, as I know a online casino makes a percentage off your deposits and losses and gives you back the rest, but this has become ridiculous now, as though they are stopping your winnings and taking back a bigger percentage, last I checked spin palace had a 97.8 % pay back, now I don’t trust them. I once rated them very highly, but that’s not the case anymore. Its best you work hard and save your money, because I believe the operators there now can go to the programming and stop your winnings when they see you are starting back to win.
Further more, I believe that there is tampering going on with your players account, by this I mean if the staff is able to credit your players account with free spins on game sometimes and award you cash bonus from time to time, I believe they can alter your game play when playing and winning , Im just so upset after I had two dissapointing rounds of losses with them. Spin palace needs to be fair to players all the time and their staff as well. I wont recommend them to any one any more, was going to, but I stand for whats fair and reliable. In all they are not as good as before, they have changed along with staff who are not doing the right thing.
I should have listened to previous reviews regarding this casino. AWFUL AWFUL AWFUL multiplied by millions! Deposited $100 with a deposit bonus 100% yeah, that's fine but I did not want to be held back with having to wager 30 times before the funds are not restricted.
Lost the $100 and also lost the bonus $100. Yeah thats fine! It's a casino! It happens. Deposited another $100.
25% bonus with it. OK Thanks! Tried a different game and lost all the amount again. The games look great and the deposit via visa is instant. So 1 more deposit to try my luck before I can say good bye to this awful casino. Deposited $120 with what was suppose to be straight forward just like my other transactions. It was suppose to come with 50% extra bonus.
THE SERVER TIMED OUT!!!! Spin Palace took my deposit from my visa but has not landed on my spin palace account!
Contacted live help. The online help is no good. I'm still waiting for a reply as to when my funds will be sent back to me. They're answers are poor! Below is an excerpt from the end of the chat conversation.
Sam: Thank you for visiting. Please contact us at anytime. We are here to help. Good-bye.
Sam: To close this chat please select the orange "close" button on the top right hand side of the window.
Chris: "Chris I will be in contact with you as soon as I have a resolution for you " That is not an answer. It does not tell me a time nor a date you will be in contact with me
Sam: I cannot provide you with a time frame,
STAY AWAY EVERYONE!
This site is horrible with service and deposits will time out AFTER they have taken the funds from your bank account. Good luck and happy punting. Try to avoid this place. It isn't a palace.
The place is a con I won 5900 and after sending all my I'd and information they decided to tell me they can't pay me because of irregularities in game play how can u get irregularities from playing on the slots they then confiscated my winning and put my 100pounds back in2 my account I will b contacting the gaming commision and getting them shut down
ok where to start, gambling we all no some times you win some you lose. I did alot of homework with this casino ,taped alot of things that ar just not right, like iv seen the 2ed wheel on slot hit befor first ( help i think its on ur end) iv been playing at spin plal for 1m have not got anythink but i got some go vids where i put money on 1 thought to 35 and it went 36 , 36 , 0 , 36, 0, 0 it was lucky i tapping at the time (help i think its on ur end) The multi slots they must been the biggest scam flying around got the spin like 8 times in 1 day (went hard) in them 8 we didnt even get a 3 of a kind so we talking like close to 90 spins the only think i hit was my monitor there so much more go have a look your self you will see what i mean its a scam on the next lvl. lil test for u try win 4 hands in a row on blackjack( help i think its on ur end ) i say stay away far away they will rob you
Well, having only played about $10 I won a $24,000 jackpot. How could this be real I thought. Nah, so just kept playing. Then I noticed the chat button and pressed it to start talking live to someone wherever they were. I told them I had just won $24,000 in the Jackpot and was it real and they said yes. My heart was pounding cos I have never won that much money before in my life but thought it was just a scam. IT WAS NOT!!! You will be asked to prove your address, submit this document and that document, and perhaps a month to six weeks later you will receive your cheque. I did, as promised. Probably better to open up a visa credit card so deposits can be made within 48 hours. After I cashed the first cheque, my odds of winning went down considerably so expect to lose some money for a while after you have won. I think the system knows that you have won and will try to recup back before paying you well again. Just a personal opinion though … may not be true. As a person that lives in Australia, better odds and wins than on the pokies at the casinos!!!
A response to James.
This is exactly what happened to me. They confiscated my winnings of $5,000 for the same reasons. But earlier in the session, I already lost $2,000 and deposited another $500. I played the roulette and tried to withdraw the money, which I was told I cannot do unless the bonus funds which I was entirely unaware of , had some conditions attached to it. I was advised to play on the slots because, I was told it was faster–I have the transcript of my conversations with their live support. They reviewed my game activity and they did not find anything unusual about it. The encouraged me to gamble further on the slots, which I did even if I was too reluctant to lose back my winnings. I am very disappointed and I lost trust on the system. However, I intend to take this matter to ECOGRA after the mandatory 2-week period had passed. Please pursue the same avenue. ECOGRA must know about this 'irregularity' in my view.
Well I've lost a bit of money in the last few weeks you just can't win anything .I will be closing my account ASAP .
In my opinion this casino is a total con and should be avoided at all costs, In my 10 years in playing online casinos, I have won money and lost money, thats how it goes and it has always been fair, until i made the big mistake of depositing at spin palace casino on Saturday Morning.
So i depoisted £1,000 followed by £1,300 , I automatically got a " bonus " on both deposits, all i wasnted to do was place a few large bets at roulette, If i won great if i lost not so good, But i had these ridiculas wagering requirements where only 8% of my bet counted , In fairness whilst i didnt think it was very fair i guess its my own stupid fault for not reading or paying attention so i played on, I was playing large money on single numbers and had 1 spin where i just bet on red and black, Stupid i know but i was just messing about, anyway i though no more of this and then went onto slots where 100% of my wagering counted towards the bonus, i didnt want to play slots but had to meet the wagering requirements, anyway in the end i smashed through the wagering requirements with ease and withdrew the £5,000 i had accumalated, I had the normal E-mail ID which was no problem, However a day later i get an e-mail saying the following:
Following a review of your account, we have identified that you are in breach of the casino’s standard Terms.
Please refer specifically to the following clause:
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
Now this was due to the one bet, which didnt affect me going over the wagering requirements on roulette where i placed a bet on both red and black, I clearly deposited a decent ammount of money and was not in anyway playing to take advantage of their bonus
I strongly urge anyone to avoid this casino, In my opinion its a big con, Ive played with probably hundreds of online casinos and all of them untill now have been genuine and fair
I am of course seeking legal advice on this but who knows i think i have proabably just been totally ripped off, Now they expect me to wager this money again before withdrawing even my initial depoist which i have no intention of doing
Hello mate I'm gotta find out about something hope u can help!! I'm a member of spin palace Casion and I recently won and there rules r when u withdrew ur winnings thay go into a holding account!! Which I new about and fine with!!
Coz thay want u too reverse ur winnings bk too them!!
Anyways I withdrew 6000 pound on thursday.. I have photos of every win I took out!!
So anyways I played again and won more money!! So I msg them on live chat system Friday asking them when my funds b arriveing into my account (I have photo of that as well) so the spin palace member said well done on ur winnings of 10,000 pound!! And ur winnings will leave ur holding account in 48hrs at some point over the weekend!
So by Saturday the funds Sud have left there holding account!!! I won 20,000 in all and thay said I reversed it all but I fort that the funds from thursday would have left but thay kept them in there!! (I think u have to ask that to happen) and I dident ask them!!! So have got a case too fight!! Coz the funds did not have been there!! I fort that was overall balance showing as the 6000 plus Sud have been sent to my card!! Please advise me thank u
I won a few times with spin palace and that paid!! On one win I reversed most of my winnings. But I got down to my last 400 and I wanted to revers that but thay said the 48hr pending time was up so I couldn't reverse the 400!!
So This week I won 20,000 pound and reversed the lot I fill sick!! What I need too know is I withdrew 6000 on Thursday at 20:12pm and I officly add to wait 48hr for the 6000 to leave my account!!! I dident revers most of the winnings till Sunday around 19:30pm so why was my funds still in my account!! As I say I fort the 6000 would have left the holding account by then!! But that said I used them!! Can I fight this coz? I withdrew the funds and thay dident keep to there word and send them too my account after the 48!!! Surly thay cnt leave it in there!! And thay only give me a 100 pound good will jester!! As any 1 else had this problem? Coz that 6000 I reversed Sud have left the holding account and I would never have reversed it
DONT PLAY!
They give you a non optional bonus (Yes it sounds good you think) that you need to wager 30x to get a chance to withdraw any money and tons of the games you only get a little % of the bet you make towards the wager!
Bunch of scammers in my opinion write it on your front page.
So far I'm a bit iffy about Spin Palace, in total since I started playing i've wagered $1200 and last week won just over $18 000.00 I've chosen to cash out $16 000.00 that is obviously GREAT! I've submitted all my documents and received an email confirming approval and that my withdrawal will be processed next business day, which is today, the email also states that if you win more than 5 times of the lifetime deposits they will only pay you in increments of $4000 per week, I've been scammed by online casinos before so I thought I'd try my utmost to find out how to get past this, been on online chat 3 times since the email, the first time I spoke with someone who said it was casino terms & conditions and that there was nothing I could do about it but wait, the next day I thought I'd go online chat again and see if I could get a different casino rep. this time I spoke to someone who said that if I had my winnings paid back into my visa I used at the casino I'd get $4000 every 48hours, obviously I thought that was much better, well today I thought I'd go on one last time to confirm, I got the same person i spoke to the first time who was not too helpfull and kept referring me to the casino terms & conditions, i mentioned to him that the terms state that it is up to management discretion to do this and that I'd like to speak to a manager he wouldnt help and said they wouldnt be able to assist me either. I explained what I was told the previous day but was told that he didnt know where this person got the info he gave me. I am now really confused and unsure, lucky I copied & pasted the last 2 chats that prove the person saying every 48hrs and then the contradicting chat. I dont know if I should send them an email and copy & paste the chat for them to see or do i just wait???
I just want to check if other people are actually winning on this site. I know that you play at your peril and are not gaurenteed to win. I have been playing for 2 months now ( returned after a year) I play 20 per day and play break the bank again. In the period mentiond I have had small wins but never any withdrawls. Maybe once I got up to over 100, and made a withdrawl. I just want to see if I am maybe playing the wrong games. The other games are Centre court and Avalon.
Brendan, you can rest asured that if you’re entitled for any winning at Spin Palace then you will get it. It’s no bogus site and I consider it to be among the better online casinos out there.
People stating otherwise are either sore losers or (worse) people who didn’t even care to read the terms before betting real money.
I’ve been a player there for over 6 years and never had a problem getting my money.
hi got lucky on spin palace on 11th feb, all documentation approved 16thfeb, however its 21st now and no sign of my winnings yet. freaking me out as some of my friends reakon this is a bogus site.
Spin Palace shares private credit card information with it's affiliates. I signed up a new account at Mummy's Gold and was immediately flagged as having a "different name" on my credit card. This was of course my maiden name. Spin Palace was the only casino that had this information. When I asked Mummy's Group about it, they denied it through and through, but couldn't explain how they had this information on file…. They just said it's a note on our file… Total scammers, liars and cheats. I also sent a complaint to eCOGRA who hasn't even bothered to get back to me… Be very weary about giving the palace group or any of it's affiliates your credit card information as they illegally share it.
As a regular player at a Casino on the Web, I recieved a promotional free $10 cd in the mail from a different casino.. This casino was SPIN PALACE CASINO. I thought, what the heck, I'll try this free $10.As I was nearing the end of my free $10 and not really winning anything, I started winning on a game called Summer Vacation. I cashed out $300, and recieved an e-mail stating I could only cash out $100 in accordance with their bonus terms of use. So I looked at their terms of use and they were right. In the e-mail they said I would still recieve my $100 and the rest would be confiscated. I was still happy about this. When I registered my card to withdraw to my account they would not give me an option to enter my bank information, bank account numbers, transit numbers ect. So, I logged back into the casino again and went on live chat and explained to them that they need my checking acct information to deposit my winnings in my acct. The chat rep took all of this info and said it would be sent to the financial department. I waited still a work in progress, so, I phoned directly to the consierge at their toll free number and he informed me that I had to send in a picture of a valid drivers and a paper proving my address. I obliged him and sent this information to them and went back to chat and was assured my cashout would happen within 48 hours.About 60 hrs. later I checked with live chat and they said I had to send in my banking information, and I told him I would send it again, but, this time I would send it directly by e-mail to the department of finance with their casino via a reply to their first and only e-mail to me.I recieved a reply that stated that our finance department does not work weekends so I will have to wait until Mon for the funds to be released. I will wait , but I am really feeling scammed now as I cashed out on the 22nd Dec 2011 and they have had all my info a few day after this. I believe they are simply stalling and have not found a legitimate way to foil my withdrawl.
As a business major educated in Administration, with business law class ect, I will give anyone the heads up of what to look for with this casino in advance.
1. Make sure you can register your bank card info at the time of withdrawl, if not ask them for an e-mail to send it to the right department. Talk to chat and keep printed copies of all communications with them-meaning when you are done chatting with them print a copy of your conversation.
2.Chat with representatives instead of phone calls as they can deny what was talked about in the call, a live chat gives you the paper trail for court and they can't deny this.
3. Use e-mail as much as possible for communication as they will respond to your e-mail that they have recieved this.More undeniable proof.
4.. When using Live Chat, ask for their legal name and address- they will type this for you-Also more proof for legal action.
5. Don't be scared to spend a few minutes or a few hours on the net reporting what they are doing to you as this may cost them millions in customer money when their casino is searched by new customers on the web and the word scam comes up by past customers by their respective casino name.
5.Even if they lose 100 new customers from your legitimate complaint, it's worth alot more to them than the $100 I haven't been paid so far.Maybe they will want to clear their name honestly
6.Go to as many blacklist sites as you can report their abuse of you.
Spin Palace Casino in my opinion is a fraud, and I believe the people that work for them are there to find ways to not pay you as they are possible on salary and will 10%-15% of what they steal from you as a commission. Don't play here as I believe they are not on the up and up business side of fair gaming and fair play.
Bad very untrust worthy .There are false informed facts that spin palace currently has on there website .1.You can choose between a cheque being posted or couriered to the address you supplied the casino with when registering. There are no charges for a cheque sent by ordinary mail. Courier fees will depend on your location and are deducted from your withdraw amount. Courier cheques over £1,000 are couriered free of charge.Winnings up to the value of your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard. Deposits will be credited to your credit card, Neteller, Ezipay, Moneybookers, ClickAndBuy, Click2Pay or EcoCard accounts. Additional winnings will be paid out to you by check or bank transfer – whichever you prefer. Well if your a canadian citizen you dont have a choice only bank transfer they dont send cheques to canada anymore either by post or by courior .This is a very important fact to update Ithink more important then the winners that they update everyday on there website .Its been a few months now that they havent been able to send cheques to Canada.As a Canadian player I should have been informed of the change way before the change occured and there website shouldnt have false misleading information especially about withdrawls at a casino . TandC was updated on Sept 12 2011 on there website And I believe this change of not sending cheques to Canada happened in Aug 2011 so it wasent updated then .I know its updated everday for recent winneres so why not important information like they dont send cheques to canada anymore .
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Hi I wonder if anyone can help me? i wagered £20 at Spinpalace a few days ago and won £1200!! I was really pleased with the win as I dont normally come out on top at casino's. I am now worried that I will not get paid out and if I do it wont be in time for xmas. I have sent all my ID over eg. driving licence, bank Statement and a copy of my debit card but someone on customer services has told me that they will more than likey want a copy of a previous debit card that I registered with back in January but the problem is that that card is lost and the one I deposited with this time was the replacement card. They said send over a copy of the card statement but the card is a debit card from my bank account and my bank account statement does not show the number of the card just who received payment. I am so worried as I have told my kids that they will be having a good xmas and promised them stuff I wouldn't normally afford. Does anybody know of this happening to anybody else? I would just like to say that I am not saying the casino is a scam because all might turn out well but I will be utterly devastated if dont receive the money for xmas or even at all from some of the comments I have read on here.
Bottom line is don't join or invest money with spin palace casino. They automatically without your consent drop this Promotional Gift or Bonus on you whether you want it or not. Once you get this attached to your account you have to meet the terms and conditions attached to it before you can withdraw from your account. Which are "The Welcome Bonus is then subject to 30 times playthrough before it may be withdrawn" or For that matter any winnings to be withdrawn. Do you believe it, spin palace have been awarded the eCOGRA Safe & Fair certificate according to their About Us page. FAIR my ass. Fair would be to give the person wanting to join with them the right to CHOOSE to except or decline ANY Protional Gifts, Bonuses or for that matter any gifts of any $ amounts, etc… WITHOUT HAVING THEM FORCED ON TO YOU.
I can understand why they have to check ID ( For money laundering purposes). I can also understand why they have a playthrough on bonuses ( Standard casino fare). I can also accept having to wait for a week or so to get paid. I just cashed out $30,000 from a $100 initial deposit. Spin palce is the ONLY casino i will ever play. I don't work for them and you can take what i say at face value. All I can say is a big thank you to them.I would rather play with them that at any land based casino anytime.Im Canadian by the way if anyone cares.
I attempted my first withdrawl from Spin Palace on Sept 6/11. I deposited with Instadebit but was told it is not a withdrawl method. I opted for a cheque. It arrived at the end of September from a company called IPS, which operates out of Quebec. It promptly bounced. Because of the cheque bouncing, it in turn caused one of my mortgage payments and my insurance payment to bounce as well. Fees racked up. I called Spin Palace and was told that they had cancelled all cheques to Canada. Nice of them to inform those of us with cheques already issued. Each time I contact Spin Palace they request my banking info. I spoke with my bank and was forbidden to give my banking info to a company that cannot handle a measley $334.00 payment. After countless emails and repeated requests for my bank info, I was told to deposit with a Visa card, and could then withdraw the deposit plus my winnings. I called Visa and they confirmed that this would not be a problem. I deposited, and when I tried to withdraw was told by Spin Palace that my Visa card was NOT an option. They want a Visa card linked to my bank account, and oh, surprise, also the full bank account info. I am at a loss and guess I'll just write it off as a bad decision to play on this site.
My only other option is to sue the company that issued the cheque in Small Claims court. Then maybe they can get it from Spin Palace. Anyone else receive a fraudulent cheque?
@Angry Player
The classic story: Player wants to play, player signs up and plays, player is surprised by the fact that there are rules, player is angry.
Sorry mate but if you'd read the Terms before then you'd probably know that at nearly every casino there are wagering requirements to consider and that certain games count or don´t count towards the fulfillment of such requirements.
An absolute scam!!! Don't ever play here! Don't ever!
They will give you a bonus, and then you will have to wager 30x that!! I was given a 50 dollar bonus, and turned my investment into $400, only to realize that if i play roulette i would need to turn that into $20,000 to make a withdrawl! F*ck you spin palace! I hope this place gets shut down and soon!
I've been playing for a number of years and have had no problem with getting payments for my winnings(I request cheques). That is, until August, where I've been attempting to get paid for $1400 worth of payments. Apparently, the Canadian Banks won't honour the cheques sent out for payments. They are resolving it by setting up direct deposit to your bank account. They have been very quick to respond to all my email inquiries around this issue.
i reckon its one of the worst casinos out there . i played 24 quid on mermaids millions had a decent little run scatters bonuses etc eventually they pulled the plug and wins went down bonuses ceased etc ,i played another thirty a few bonuses scatters etc lost that put another 25 quid in biggest win 2 quid no scatters no bonus chests nothing and i can safely say i know the game if you dont get at least 4 or 5 bonuses for 25 quid its a poor game to receive zero was just a complete rip of .they either thought they were on the pigs back and i was going to keep reloading and losing or it was near midnight and they wanted to got to sleep .for me i will never play in there casinos again or in any casinos linked to them .
I've been playing at Spin Palace for about 2 years now. DO NOT accept the bonuses because the 30X play through is a killer. Sometimes when you deposit money it may automatically give you a bonus, if this happens just contact customer support BEFORE you make any wager and ask them to remove the bonus and opt you out of any future bonuses. You will have no problem playing and withdrawing actual money after this. On your first withdrawal or sometimes anything over $500 they will ask you for proof of address and a photo ID. I found this to be a hassle especially since they will gladly take your money no questions asked. I emailed them photos of my ID and utility bill and after a month I finally received my winnings of $1800 on a $100 deposit. Since then I haven't had any "problems" with Spin Palace and withdrawals are usually in my account within 4 business days (I use E-check! Its the best to use!). I win, I lose, that's gambling folks. I don't find I win or lose any more than at a brick and mortar casino. The trick is to know when to stop. Hope you all have fun out there, and good luck.
After the experience I had I would not recomend anyone using Spin Palce Casino when there are more professional sites out there such as William Hill, Paddy Power and Coral etc. Basically I joined up and declined the bonus offer but having found that I had got to £1500 could not withdraw anything. I then agreed with them over the telephone to play on until I had used up all of my bonus but the next day my account was closed when I was £700 in credit with only £30 bonus remaining. Their response was my £100 deposit money had been returned back to my card and my winings had been confiscated and there is nothing else we can do for you.
Mt advice is if your get in to any sort of problems whilst playing with Spin Palace Casino the customer service is very poor and really it is not worth the hassle.
I have been playing here for a few years now. I have nothing but GREAT words to say of this casino, won and lost , but enjoy it, customer service always available and very helpful..withdrawals flushed same day and paid next day into my acct…great great Casino..Happy Customer. :)
I have played at Spin Palace for approx 6 months now and I have made a number of withdrawls and yes from time to time there have been delays in getting the payment but all in all I have found Spin Palace live support to be very helpful. While at the time I was not that pleased with providng ID, Utility bills etc, the reasons were explained to me by live support and a timeframe was given to me and they did not exceed that timeframe, I have had no major issues with getting my withdrawls and I have enjoyed playing.
I love spin palace I have been playing there for over 4 years, I usually play every weekend. I have spent lots of money but have also withdrawn a lot of money last week I won $500, I get it transferred to my account by electronic transfer and it's always there within 4 days. My very first withdrawal did take quite along time I think it was weeks and I agree it was a hassle submitting all the documents, etc. but after that is all on file they are great! I had a big win last year and won $3,500 they transferred it to my bank account within 4 days.
I think the "bonus" that you get at spin palace is a joke. Thirty times the bonus ammount MUST be bet BEFORE any withdrawl is made. That in effect ties up you initial deposit almost indefinately. If you play roulette, only 8% goes to "paying down" your bonus dollars…. So for example. You get a deposit bonus of 30 dollars. You must wager 900 dollars before any withdrawl can be made. On roulette that works out to roughly $10,800.00 to be wagered before you withdraw penny one. On a 30 dollar deposit….10,800 wagered before you can make withdrawl. Doesnt seem fair to me. Read the fine print kiddies! I think I'm wasting my time playing there and I will never get paid. If anyone has actually got a cheque or cash from this site please post it here…. thanks!
well i won 700 dollars about a month ago and i wanted to sent it by fed ex and was willing to pay the 35 dollars for it to be sent then a week later they told they cant so i said well deposit to my bank account so they ask for my id and a uttillities bill and all the baking info so i sent them every thing the wanted and then my bank advised not to give this information because they can use it to take money out of your account without notifacation but i did and another week passed then they said they needed a blank cheque i said i dont have one i have a savings account then they asked me for my spouses checking information and my wife has nothing to do with me playing on their site so i say i wasent going to give anymore information and i told just send it in the mail this was 2 weeks ago the said they have to sent it to the payments department and when they get done with it and it gets approved they will issue a cheque now it been 2 weeks and i still have not heard from them about it being approved and they said it could take 7 – 21 business days to recive once it is sent i hear all these stories how fast payment was givin but i am thinking its just a scam and i tried to log on it wont let me im blocked ot of spin palace lol so beware people sounds good and is fun but i dont think you get money just fun play with a thought of getting money thats all u get then it a headache to get anything if u do win
Hello all, I have again played at this wonderful casino and again i say i am proud to be a part of Spin Palace Casino ,I have made a few deposits and played again for a few days on a win a Spin Palace Casino, I am a very picky gambler and again i have won a small jackpot and say i am very happy with this Casino ,Thank you Spin Palace. My with draw funds have been received in record time to my bank account in less than 4 days .WOW ! Very impressed and a very happy Canadian Gambler at SPIN PALACE CASINO … THANK YOU DAVE , SASKATCHEWAN ,CANADA …
Spin Palace is a great place i have been playing there for about 6 months now making deposits of 30.00 or better ,I have recently won on a 30.00 deposit without a bonus ,I manages to hit a small jackpot of about 200.00 than continued to play my way for a couple days all the way to 2800.00 just on slots ,I did cash out at 2,000.00 there was a couple errors on with drawing reasons were documents ,drivers ,credit card pictures for security,and other ,No problem sent it by email scan.Bank swift number Canada caused delay did not have one it is needed .2,000.00 echeck to my account 14 days done and confirmed.THANK YOU SPIN PALACE GROUP DAVE CANADA …
NEVER EVER EVER play spin palace. You will NEVER WIN. You can barely play for 1/2 hour spending well over a hundred dollars and only betting one credit. LOST way too much money. and apparently, I always miss the special offers…hmmm sounds like a scam to me. I am contacting online gaming authorities. Yes, gambling is a losing game. but occasional wins happen-NEVER here. Please please tell me someone, have you EVER won? They are finding loop holes to appear on the up and up but they are totally a scam.
@John
…..and that´s what the T&Cs are for. First read the terms – you don´t like the? – don´t play there.
By the way, all online casinos have a so called playthrough. What varies is the height.
Spin Palace – BIG SCAM !
I signed up with spon palce and spent around £50-70 , i won nearly double that. However when i try and withdraw they say i cant because i havent used my bonus. The bonus when i won the money was only £10. THESE BONUSES ARE SCAMS, YOU CANNOT WITHDRAW YOUR MONEY. If i deposited say £20 then i would have to gamble 30 times that figure to withdraw. Even if i want to withdraw real money.
Have played onlione casinos for years and never came across such a dirty scammy casino. I WILL BE TAKING THIS FURTHER. If you deposit real money you should be able to take real money out. SCAM SCAM SCAM.
I initially deposiyed 40 dollars and made of $360. I have been getting the same lame excuses regarding my withdrawal i.e. utility bills, copy of both sides of the credit card, etc. I previously noted, they are preety happy for us to make a depoist but will not allow a withdrawla. What a scam Spin Palace!!!!!!!
yeh well pretty sure the casino is good to play but iv been waiting 16 days for my withdrawl still no money , got a email on 16th of november sayin i had been paid !!! and yeh negatory to that i got on the online help and asked every day , and everyday they said its 3 to 5 days waiting then on the 5th day its 7 days to wait then every day after that oh yeh u had week ends in there to so more days then when all the days run out they tell me it was processed and to give a bank statement , bank staement had been showed and proven and now they tell me to get onto my bank cuz they left a note sayin it had been processed so i goto onto my bank and they say there is no trace of anything coming in and dont know wats going on , so yeh great guns i have 750 dollars in winnings im still waiting on and cant get a straight answer out of anyone>>>>PLEASE HELP
Have been playing online with these recently and felt there was a slight oddity to the losing streaks I was having. One win would equate to many many loses. Emailing the casino I was assured that it was completely random, so played again. Once again had huge losing streaks following a single win. Just waiting on a small withdrawl (thats taking its time!) then will be closing my account and not returning.
I have won 140 after putting 30 dollar deposit with 100% bonus, i wagered 300 times my bonus 30 dollars to be able to withdraw, and now they're asking me for back and front pictures of two debits cards, one for me and my partner and a letter saying she approves me using her card, with also identification of drivers license of both me and my partner, now this seems very strange and in all these comments im stretched between relising this is a scam for money and identification fraud or too it being a ligitimate process. One thing is certain tho, from party poker i have never recieved notice to provide evidence of this stature.
Spin palace has the slowest withdraw system ever! All the other online casinos process you winnings within 24 hous. SP takes at least 3-8 days if lucky. And yes they have all my personal details, passport copy etc but it's allways the same.
Hi All,
Has anyone had any of their winnings confiscated? I won about AUD6000 after creating an account (deposited $950) and that is after satisfying the over complicated bonus turnover limit. After sending through my details to them to confirm withdrawal (several times), I finally recieved an email which told me that I breached some clauses:
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
2. If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.
and so they have confiscated all my winnings and returned my first deposit ($250) and a very nice $150 bonus.
This is obviously a rort and was wondering if there were any others who faced this issue. Any suggestions before looking at legal avenues?
Many thanks.
well, I cant seem to log on to my account!! Something went wrong, i know i put the correct password in..yet it wouldnt accept it..and now I cant even get on!!! What happens now and will I get my account balance back?? Also I mad a withdraw and was wondering how long does it take to pay out when i paid by credit card?
This casino has a far better RTP then gaming machines offered in australia
i haven`t got my purchase declaration form i have to fill to get my withdrawal. I have requested it several times via live help but still haven´t got it. I don´t know where´s the problem
Very scamming casino… I played a couple of things but the most notable was roulette. When I went to reds and black the ball was differently going opposite what ever i picked…. I made some small bets on red three times in a row… it landed black three times in a row… I switched to Black it landed red… I went back and forth swapping from red to black.. The ball landed the same but opposite… Therefore there was no way i could win. SCAM
have been playing there for the past month, and all i can say is they are one of the best online casinos i have come across,thank spin palace
GOLD VIP CASINO will not pay my winnings i have waited since 18th april 09 and its now 2 june 09 they keep making excuses vabout the banking system i warn players BEWARE
Avoid at all costs, when something goes wrong, they will hold your cash, you will have to send unlimited emails to support and get nowhere. If you use Microsoft Vista, Most of the decent slots will NOT work, this is admitted by their CS. I joined to play specific slots, namely AWP slots, none worked, Casino would not close my account and refund deposit. Now they have my cash and I cannot even log in. I have expertise in networking and I.T, but they blame me or my system, yet I have no issues with anything else. If it was an issue with my system, firstly flash versions of slots would work, secondly it would effect my ability to play all slots on thier site, not just selected. The awp have the best odds and have features like gamble, nudge etc, none of which are playable, all the others work. When i asked CS for my money back via live support, I was quoted "Use the bonus credits up first" then I can withdraw my £20 deposit. I did as requested, then withdrawal failed, i am then quoted by live support that I have to play through! I wasted the bonus as fast as i could to get my deposit back, now they quote me terms and conditions. How can those terms be valid if they are unable to provide the full service? I do not want to play other games, I want to play awp, if not then I want my money back, it is very backhanded play by them, this leads me to question the casino, trust as an entirety. They must be desperate if they need to cling to my small £20.
Before anyone advises, I am logged in as admin, have all admin rights, ports are open, firewall/antivirus/popup blockers been on and off, run in various compatibility modes, tried on another system, diferent security, but same O/S, redownloaded etc etc, I have done all that I should do, although they should be Vista compatible anyway as X.P is phasing out, Windows 7 is due
I played at spin palace for about a month, blackjack mainly, and i have to say, This is by far the most scaming casino ive ever playd regarding blackjack. here;s some examples i counted, oh and i have the gaming history on my account if anybody wants to verify.
Ive lost 2800$, won mabey 300$. here's a log of the hands.
IN ORDER
Bet 100$
Player 20
Casino 21 Wins
Bet 100$
player 21
Casino Blackjack wins
Bet 200$
Player 19
Casino 21 Blackjack wins
Bet 50$
Player 18
Casino 21 Blackjack wins
Player 16
Casino 21 Blackjack wins
Bet 50$
Player 20
Casino 20 Push
Bet 50$
Player 21 double down
Casino 21 Blackjack wins
Bet 100$
Player 20
Casino 21 Blackjack wins
Bet 100$
player double down, 20
Casino 21 Blackjack wins
100$
Player 17
Casino 17 Push
100$
Player 20
Casino 20 Push
100$
Player 19
Casino 20 Wins
200$
Player 15
Casino 21 Wins
Ok to be the winnings ratio seems to be 99% and 1% push, this is 100% the last time i played at spin shit.
I understand a losing is part of the game, but that many blackjacks and odds, is 1 in 1,000,000,000 clasic blackjack single deck.
speaks for it;s self
I recently withrew some money that I won at spinpalace casino via a bank transfer.
However they have begun processing the withdrawl to a card that I don't want (or requested) the money go to. I find this unacceptable for this to happen and they haven't been helpful in trying to sort out the situation
I opened a second account without thinking of the first one few years priorand after making my 40 dollars up to 65 my account was blocked. They told me to send a scan of my details however every time i send them an email it dissappeaed with no automatic response and no trace. Hmmm. I complained, used 3 different email addresses, but i was told over the [hone that it must be my problem and some pretty weak explainations like 'it must be a problem at your end' resulted – robbing *%$!s
hello everyone, I have a problem that maybe soneone can give me advise on whom i need to speak with. i made deposits using e check they were returned chargebacks not because of nsf, but my bank is denying any online gaming transactions now. the amount totaled 175 i also played that same day with grand bay amount 190 same issue now they have sent it to a collection agency. I spoke witht the agency and citadel they both informed me that it was up to the casino on how to handle this matter and that i would not be charged any fees because this was because of nsf, now i cashed out at spin palce for 650 they tell me that they will not pay me until i pay the other casino i have treied since may 18 to resolved this matter uanable to speak to a manager since then, i do not think that it is fair if i am trying to pay their 175 with my debit since may 22, was told by citadel to have them move the winnings, i told them to move winnings citadel told them they could change payment method they refuse. i do not believe it is fair that they could hold my winnings for debt owed to another casino. need advice on how to handle this should i contact my attorney or are there other people that handle these situations please contact me on what i should do this has been going on too long! TIRED AND NOW PISSED OFF!
Hi Diane
What you are effectively doing is purchasing at casinos whilst knowing that you don’t have any funds in your account, then if you win you expect us pay the difference after your debt has been settled with us.
I’m afraid that it’s simply not possible for us to take bets in this way and we therefore can’t pay you until you settle.
Best regards,
Debbie Taylor
I have used Spin Palace for several months. I have lost a couple thousand and won several thousand with them. They always paid my Neteller account within 3 days. I think most problems come from people not reading all the rules of how to use a particular online casino.
Spin Palace is tops in my book.
No, I do not work for or am I affiliated with Spin Palace.
I withdrew $385 on May 1st, there were $105 in fees that I agreed to pay in order to receive my winnings within 5 business days. It is now May 11th and I have just been told by SPC that OOPs! Something went wrong and they just noticed so now it will be another 3-5 business days.When I spoke with the rep he reccommended that I try firepay because it was instant, three days later I’m still waiting on that $100.I believe that this is completely unacceptable, and I’m not sure that I will ever play at Spin Palace Casino again. My full intent is to contact the ECOGRA ASAP!!!
Hi Jessica
You requested your withdrawal to be processed via ACH but this rejected because you had entered your ACH details incorrectly (the bank and ABA number were entered into the incorrect fields), this is why your withdrawal was delayed.
The ACH was reissued on May 12th and hasn’t rejected as yet so I would expect this to clear your bank very shortly.
The Firepay payments were also successfully processed on May 11th.
If there’s anything else I can help you with please let me know.
Best regards,
Debbie Taylor
I can’t say I’m too impressed at the moment. I tried to make a withdrawal on the 9th and waited the required 24 hours. Its now the 19th and still no money, just a “work in progress”. When I started calling, I kept getting “24-48 hours” and now I’m getting “the holiday weekend”. I enjoy gambling but I think I may just get in my car and go to the local reservation. At least I can get my money right away.
I spent close to a thousand dollars on it and hardly won a thing everytime I tried to withdrawl money it said 24 hours i would get back on your software the next day and it still had it posted and was able reverse the withdrawl! everytime!you sure can take it but dont like to give it back!
I never had problems with Spin Palace Casino. Initially there was some problem with my identification but it wasn´t their fault (living in Peru isn´t helping). Other than that I had good fun with this casino. Regards. Meridiana
My winning are all going to NSF fees because of spinpalace.I requested $130 of my winnings to my neteller account but only recieved $29?Why have withdrawl options if you are just going to put where it is convinient to your company?If my requested deposit of $130 went to my neteller account i would not be overdrawn $54.45 in neteller with $30 nsf fee’s also $35.00 NSF fees with my bank wich neteller tried to retrieve because the deposit to Neteller never went through which i was told i would recieve in 24 hours by the customer sevice rep.Thanks spinpalace my winnings of $130 went to $10.55 Lucky me! Maybee something can be done to get my $119.45 back but it does not look good as support@spinpalace.com will not reply to my emails!For everyone else out ther that also gets this type of GREAT SERVICE from spin palace, report it to Kahnawake Gaming Commision and ecogra.org maybee we can fight back!!!!!!
Hi Trebor
I’m very sorry about any confusion here, your cash-in was reprocessed today via Neteller and will hit your account imminently if it hasn’t already.
If you need anything else, please don’t hesitate to contact the support center.
Best regards,
Debbie Taylor
withdrawl problems latest
I did write a detailed reply to Spin Palace last feedback, but it seems to have disappeared
So in brief these guys have had my documents on 26th Nov and again on 8th Dec. Today on onlive chat they tell me they’re not happy because for my id I provided a british passport and I live in a different country! Oh and also Casino Manager does not speak to clients!
Hi Shah
I’ve been speaking to the head of the customer service team about your
situation. Documents were requested from you on the 8th of December
because of an invalid telephone number on your account, you provided
these on the 9th which is the Friday just gone. Your cash-in was
processed today which is the next working day and the funds should hit
your account shortly.
If you have any other questions please don’t hesitate to ask.
Best regards,
Debbie Taylor
withdrawl problems
let me elaborate, I used my debit card for deposits, which spin palace were happy to process. When I tried to withdraw I was told I cld not withdraw to my card as my bank will not allow it! I had to use the option withdraw directly to my bank account, which is infact the same account as the card. This transaction has been showing as “work in progress” on spin palace for the last 14 days, this morning I find out they want me to fax utility bills, passport, my details as the security dept is not happy. However in the mean time they’ve been happy to process further deposits! It’s a case of we’ll take your money but to give some back you need to jump through hoops, please note even with the withdraws I would have still lost money at spin palace so its not as though we’re talking about winnings. Sorry rant over, but £400 owing to me before xmas is not good news.
Hi Shah
There are certain regulations that restrict refunding winnings back to certain debit cards which is why your winnings will be being wired to you.
Also, it is standard practise for an online casino to request some documentation before the first cash-in. Once you’ve provided these details you’ll never have to do so again. Please send the requested documents at your earliest conveniece and your winnings will be processed immediately.
Best regards,
Debbie Taylor
worst online casino I’ve played in respect to withdrawls, 14 days and still waiting…..
Hi Shah
What payment method did you use to withdraw? Spin Palace prides itself on how quickly they process their withdrawals so it\’s very unusual for you to have not received your winnings by now.
If you email the support team at support@spinpalace.com then they will be able to look into this in more detail.
Best regards,
Debbie Taylor
I was happy to recieve my bonus so promptly, but the software just does not run well. It takes forever for the games to load, and often once they do the spinning is jerky.
I just tried the blackjack ‘practice’ software they offer on their website. 300 hands played with the dealer winning over 80% of the time. In a real casino the it should be closer to 50% with ups and down favoring both sides for brief periods. Their software is programmed to better your hand no matter what strategy you play. They could at least make it a little more enticing. Go to a real casino instead.
Hi Harold
The Random Number Generator (RNG) employed by our software is verified
on a yearly basis by one of the top 5 accounting firms in the world.
Further to this our payout percentages are also independently audited on
a monthly basis.
The RNG used is the same whether you are playing as a guest or for real
money and I can assure you is 100% fair. Averages are made up of
extremes and just as you can have a ‘good run’ or ‘lucky streak’ you can
also have bad ones.
Please feel free to have a look at the reviewed reports of our payouts
percentages, they are catalogued since 2001 on the following page:
http://www.spinpalace.com/pwc.asp
It has always been our intention at Spin Palace to offer fair games and
prompt payouts with excellent customer service. I’m sorry you feel the
way you do, I can assure you we are dedicated to offering fair gaming.
Best regards,
Debbie Taylor
Very impressed with prompt payout.However i do have problems sometimes with connection. Overall am pleased.
what a rip off! I am new to this and thought i was going into a reputable casino from the comments. This is not a user friendly casino. Where is my sign on bonus? All other casinos give it to you right away and I had to jump through your hoops to even apply for it and have not got it. I have never felt so disappointed as this is my way of relaxing and having fun.
Hi Mar
It is true that we don’t automatically credit accounts with bonuses but this is for a reason. Many players don’t wish to play with a bonus because the terms can restrict which games they are allowed to play on with it. Added to this we have several different bonuses available for new players and we need a way of knowing shich bonus to credit to an account.
As such we ask that players apply for the bonus, it is a very straight forward form where you need to just enter your name, email address and account number. Your bonuses is then credited to you within hours.
I’m sorry you feel that this is not user friendly, as I mention above we do have the policy for a reason.
Best regards,
Debbie Taylor
This is a fantastic casino. In fact, I just did a cash in with them and got my money in my firepay account in 2 days. With firepay cash-ins, you sometimes have to wait 6 or 7 days with some casinos.
They have all the new viper games.
Hi Guys
Thank you for all your kind remarks. Spin Palace has always been dedicated to excellent customer service. In such a competitive market it’s imperitive to look after your customers. We strive to do this through fair gaming (our payouts are audited monthly by one of the top 5 accounting firms in the world), fast payouts, and prompt, polite and knowledgeable customer service.
We believe our loyalty and VIP teams really are the best available and the service and promotions you receive when playing with us are second to none. I am always available to answer any questions as are our supoprt team who are available 24 hours a day, 7 days per week via live chat, email or tollfree on the phone.
Good luck at the tables!
Best regards,
Debbie Taylor
great site you can win there cashed out over $2100 there and yes right into neteller plus they have monthly promos
IM NOT YOUR TYPICAL POST BECUASE I DONT WORK FOR THIS CASINO LIKE SOME OF THE PEOPL WHO WRITE ALL GOOD POSTS THIS SITE IS RIGGED
Not only a good games- software Microgaming :good support-good staff ; quick responses and from the manager –regulars promos each month,- contest and tournaments + a fun zone to play free to win real cash (drawing)-
one of my favorite casino
I had a ball playing here, but found that the software did not run well. Customer service/tech support were helpful, but it did not solve the problem. A nice place to play.
Hi Patti
I’m sorry to hear that the software was not running well for you. Judging by the date of your post this was back when we were on an older version of the software. We are now running the latest version of the Microgaming software known as Viper.
The new software offers over 130 different casino games as well as innovative new features such as expert mode and autoplay. It also features improved compatibility and works with 100% of all Windows systems.
Did you know that we also have a no download version of the software that you can play right from your browser? You might want to try that and see how you get on.
Please let me know if there’s anything else I can do for you.
Best regards,
Debbie Taylor
Another great Microgaming casino!