Spin247 Casino Player comments

My withdrawal status was stuck on ‘in progress’ beyond the stated 1-4 day waiting period. The withdrawal was done on the 07/01/2024 16:32:55. And my account had been fully KYC verified. When you speak to the support centre the casino blamed technical issues but provided no information or solution.

Today again after enquiring to the support center they could not give me a answer except responding with the same answer : “Please be advised that all players are currently experiencing a delay on their withdrawal….we cannot provide a specific timescale ….”

I deposited +/- R1200 and won R3900, Validated my acount,sent all the documents and they approved them. My withdraw has been pending for 8 days now. Nobody can give me a reason why,not live support not agent via email.

Although the actual games are great, pay fairly well, the transactional functionality is shocking

2 deposits went off my account a week ago, and I was not given credits.

Today I want to deposit money and my bank, FNB, doesn’t appear on the list.

Withdrawals take much longer then stated.

Really unpleasant experience and one cannot contact them by phone, only the help desk mail. Online isn’t really online, just automated responses that don’t help.

Hi have been waiting for 3 hours just to get somebody from support to attend to issue. There is no live chat option. It is infuriating to say the least.

What a great weekend fun place.. every week you get some sort of bonus. And the playthrough is very reasonable aswell!

Conrad Marais

After various days talking with the client support of this casino, they always congratulated me for my winnings of 55 euros and told me to wait abou the withdrawal I have maid. But after a long period, they have closed the operation at my country and told me that a had to make a deposit, when nobody before told me that. So I had wait for notinhing! It has a bad client support casino! Never saw my winnings!

I deposited R200 and Won R300 and something, I withdrew R220 and its been 5 weeks since waiting for my money.

On the 29 April 2022 I have made a EFT deposit of R50 in to my players account. It is almost a month later and I still don´t have the funds deposited onto my account. When speaking to live chat they say I must go to my bank app on my phone and copy where it shows the deposited money. I have sent them the proof of the payment code and photos.

Spin247 is giving me excuses each day via live chat and email support on why l haven’t gotten my two withdrawal payments from them after they said it was processed and they have all my documentation. A few minutes ago I was informed that there was a glitch in paying me as my 2 withdrawals each was bigger than R3800 and that they’ll fix it as they will get my winnings paid to me. My problem is that its 2 weeks already and no payment only excuses from them. I want my winning EFT to me so why all the excuses? I’ve been more than patient with them.

I also won on the 14 January 2022 and I didn’t receive my money.i did sent several emails as well.

In December I made 2 deposits which was deducted from my bank account but never credited to me spin247 Acc. The same thing happened with 3 deposits I made this past few days. Every deposit was deducted but not credited. Sadly, upon querying this being live chat and several emails… No response. Not even an automated response. I am disappointed to say the least. I’ve been recommending spin to everyone and anyone willing to listen, only to be met by such disappointment. I have emailed the support email address in the site and I’m hoping they would resolve this query ASAP.

On thr 14th of December I’ve made a withdraw of R2600. It shows processed but was not paid into my bankaccount. I received no response from the support email on any of my emails and your live chat a nightmare waiting 40min to get first in queue and then to start all over waiting in queue.

The two day period for processing withdraws is long enough but even after waiting 2 days I still have not received any bitcoin. whenever I contact their live chat they give me the same exact response “your bitcoin will be available immediately after processing please allow 1 working days to allow for traffic with bitcoin”. I have now been waiting 4 days total and still nothing.

I deposited R4300 into the casino that did not update my casino balance but the funds were deducted from my bank account, I’ve tried everything to get this issue resolved it’s now 2 weeks and still no resolution on this matter. I’ve emailed the support email and no one ever responds. I’ve connected in on chat approx 15 times each time with a different answer or extending the waiting time for banking department to investigate. I’ve sent I’m all my bank statements as requested asked to wait 72hrs which I’ve done but still no response or resolution to this matter.

Dates below for deposits that deducted from bank account but failed to update casino balance.

4 x R1000 failed deposits were the ones done on 04.09 and 3 x 06.09And also that the R300 was the one that failed on 06.09

Please can someone look into this matter and resolve it’s not a small amount of money and no one seems to be taking ownership to resolve

Thank you

i’m very disappointed in spin247. 15th July 2021 I have desposit R150 in my account it showed error eight after another R50 again error 21 August 2021 i desposit another R50 errorr again. I do not get any responses from live support I have already sent emails but no reply. how can i support their game if you get such service. I do not know what to do anymore.

I have requested my withdrawl amd I have heard nothing from you guys.
Not an email, not an sms. Why can we not get through to you people?

Hi I have been waiting for my winnings to be processed since they have confirmed that they have received all my documents and I even confirmed with hooyu with ID and photo too when will I receive my winnings it’s been long now

I was worried about playing here after reading the reviews tbh but my first round I beat the bonus requirements submitted my identification before anything else and received the $263 I withdrew. So overall I’m happy with it. The games are a little one dimensional but otherwise it paid me what I withdrew so no complaints. Pay by phone is a good feature as well. Glad there’s a limit on it as well.
Also I received my money within a week :)

I’ve received an email from Amy, no telephone contact details.
I’ve submitted all details required. I’ve been told my details are not correct but no indication what details were incorrect.

Come on why are you avoiding my refund, who are you representing so I can contact the casino directly, you are playing for time with the hope I give up.
You owe me R1825 and you are avoiding me.

I’ve spent over R60 000 over this year and this is how you treat me.

It has been a month since I have won and I am still waiting for my winnings. You can’t talk with anyone, the live chat is terrible as they put you on queue and then after waiting so long, you get told that no agents are available. I email and all I get back is please contact us. Well, I have tried numerous times. I have sent in everything and I’m still waiting. I would like to have my winnings deposited in my account.

I see on the reviews you keep on saying we should email you, yet you don’t respond to our emails, your agents on the live chat they never give a straight answer and they keep on asking the same questions over and over again until it disconnects and have to wait 30 minutes again to speak to an agent, when I check my withdrawals on my account they are complete but I haven’t got an sms stating that it was processed, and don’t even try to tell me about documents, because I did send them like that live agent said, I even have screenshots of our conversation

I have made a withdrawal on june14th of 200 cad. 2 days later I got a email to upload my docs to hooyu and it was all approved so I wait 2 days nothing so I uploaded and sent them to support@spin247.com and today is june19 still nothing so I went on live chat. He said they didn’t get them and they no longer receive emails. So there’s no phone number or emails now? Anyway I upload them onto the site as requested and ask if he can see them. His response was Jeffrey I feel we are running in circles anytihing ealse I can help you with? Also before that there was another withdrawal and it was sent by email transfer and they had canceled it before it went into my account.

Good day on sunday 6 june 2021 I played the slots for the first time I made a withdrawal of my winnings and I am aware that it takes 2 to 3 working days to pay out I sent an email to.follow up.on payment no response I would like to know when payment would reflect as I look forward to playing again but would first like to see if payments will be made

I deposited 80 on spin247 they deducted from my bank but its not appearing in my account of spin247 iam very angry. i’ve been emailing you but no response. Now I’m even thinking of de activating my spin247 account

I have 2 problems to report. Firstly, in November 2020 my dad withdrew R2100 from spin247, but due to a technicality the bank account he used had to be closed on the morning that withdrawal was processed as a result the bank did notify me that the funds were returned to sender (spin247).
I contacted spin247 via email and live chat followed all their instructions including providing bank statements proving those funds were not received, was informed that the relevant department is handling the matter, but sadly till now May 2021 my dad has not received his winning.
And now 11 days ago on my account I requested a withdrawal for R600 did not receive confirmation SMS but was informed via live chat that withdrawal was processed but till this day have not received my funds and every attempt at live chat thereafter was a failure saying no agents available or busy.

I recently tryed to make a withdrawl 7 days ago, have sent all the required information the casino requested, after each photo I’ve sent i get a text saying contact support, when I do this ,and if and when I get threw because they always seem that no one is available I talked to Peter for about 15 minutes,then suddenly disconnect, well I was livid and fortune got peter back as support agent litterly 5 minutes later and didn’t remember our conversation at all ,then suddenly disconnected again, so the 3rd time I get ahold of support agent Peter again, and has no recollection of who I am so again I answer all the questions needed and told the same thing over again and then disconnected, I jus want my withdrawl and promise you’ll never hear from me again,thank you

They try give you the run around when you attempt to withdrawal in hopes you decide to play more of your money. When chatting with live agents they constantly repeat the same process of “Your account details are incorrect. ” Yet I literally went through all of my details yesterday and today when I submitted them there, again, were incorrect details. When told to quit giving me the run around the messages are referred to as “typos” unprofessional and not worth spending your money. I have not received my winnings. I’m guessing I have to join the line of 2 month waiting lists……

I made a deposit and they took my money but never credited my account, when I asked for assistance I was told my login details were incorrect but I never had this problem before.
I even sent an email & till now no response. I’m highly upset right now

Hi
My name is Matshediso since i play Spin247 Casino i never found any problem when i won they payed me within 1-4 days thank you 247 Spin.

I’ve been waiting for my withdrawal to be processed since the 08th of November, no communication, getting through to the live chat is impossible and the support email seems to be not working as no one ever replies. I’m beyond frustrated!

They take so much interest on direct deposit, like taking R236 from my account when I only authorised to deposit R200. Why?

Hi I’m Sinah I’m still waiting for my money that I withdrawed on the 3rd of October may you please tell me what is wrong ..

I’ve been told to send bank statement been sending them left right and center but am not recieving my money its 17 long day but nothing..not even an email explaining where my money went now they are telling me to wait another 10 to 12 day how come?? I just want my money

I made a deposit countless times and it declined but when I check my bank statement my money was gone now that I want refund I have told I should wait 72 hours of which I did,the 72hours passed I have not received my money back what kind of a joke is this ? I want my R250 back

I withdrew money from spin 247 on the 10th of July 2020 and until today I haven’t received any payment.