Tangiers Casino Player comments

I have been trying to withdraw my winnings for over 3 months now. I have requested a withdrawal 4 times and it has been cancelled by them every time. The first time they cancelled it, they said they needed my bank account details for the withdrawal to be processed. I sent them my details and requested a withdrawal for the second time. They then cancelled it again, I emailed them for reasons because I had supplied the information they asked for and they said I needed a some kind of voucher ? I then emailed the support team for some assistance as they have already got my bank details and my account is verified. They also asked for the voucher to be able to process my withdrawal. I asked them why it was necessary as they’ve already got all the info they asked for and if they needed this voucher thing why didn’t they ask for it in the first email when they cancelled my request the first time .They haven’t emailed me back since then. I’ve tried to withdrawal 2/3 times since and they cancelled it.

So here we are again about 6 weeks on and I had nothing but trouble through the whole withdrawal process having to resend documents the different departments documents they already have after 4 or so weeks after the initial withdrawal request I finally got it approved now it has been well over the 15 business days and surprise surprise have to send more documents not sure why considering the payment apparently has already been processed now they are tracing the wire transfer how they come up in Google as Australia’s number one casino is laughable not to mention disappointing.

I made a withdrawal on the 19th of May. I was approved with no issues as my account details are current, up to date and confirmed verified. I have had no issues with the customer service both live chat and accounting however my funds have not arrived. Well past the 15 business days, closer to 4 weeks. They tell me they are tracing the transaction and will get back to me. I hope to be able to write about a good outcome compared to the complaints here.

I had been a member, playing here for years. I do like some of the games and the staff on chat are kind and helpful. This is only my second withdrawal request. In my first withdrawal request, I was told they had an error in admin/accounts as to the delay in giving me my funds. I requested a small payout a week ago. It was only approved in their system yesterday. And now I am told I have to wait another 15 days for the funds to reach my bank account. Seems a bit of a long stretch here to make any kind of withdrawal. I for sure will be closing my account and not coming back after this seemingly underhanded tactic.

It has now been over 1 month and I still have not received my money. They do not reply to emails and will not give me a transaction id number so I can track the money. I have now closed my account with them because this is my second bad experience with this institution.

I had a balance of R876 and then it reduced to R259 for no reason. I don’t understand what is going on and the agents are not helping

I am trying to verify my account, I have submitted my passport, that was fine. Then my Credit card, that was fine. Then proof of address, oh my! Sent a utility bill, credit card statement, Insurance, letter from Revenue Canada and lastly a statement from Veterans Affairs indicating my address. Almost seems as though this Casino goes out of its way to make this impossible to withdrawal. I will NOT be depositing any more cash into this site. It’s a shame, the games were fun and in the long run, I would have deposited all year long.

I have been waiting for 2 months to receive my withdrawal. It has bounced back to my account 4 times. Each time they request for a new document. I have submitted the voucher for my visa…bank statements drivers license…pictures which have all been approved. I have since received am email stating that they have a right to take as much time to authenticate my document’s and also they have to go through my entire gaming history. I have not received a follow up since. No approval for my withdrawl….this is more than 2 months now. I want to play however dont feel like putting more money in when i dont know if i will receive winnings…very disappointing and poor service.

I been trying to get my winnings they say it’s been pending for a week and it’s ment to take five days and it’s still pending then I try to contact customer support and I can’t get through to them

Before playing on the casino, I first verified my account. After depositing without a bonus, I happened to win. After 7 days the withdrawal bounced back to my account. The casino said it was because the account needed to be verified and I needed to send a selfie with my ID. After doing this, I withdrew again.
After another 7 days the withdrawal bounced back to the gaming account again.
Now my account in my is undergoing more verification, which they tell me will take 10 days but their T&C say it could take an undetermined amount of time.
Don’t expect I’ll ever get my money.

I have paid to play for quite a few months and when I finally got a win that I could withdraw, via wire transfer, no money has shown and I just keep getting told to wait. Very disappointed. And very upset.

Been put through hoops trying to get a withdraw. trying to get some money back, did all the verification documents on there site all correct they were approved then withdraw bounced
So a week later they requested a bank statement emailed to there accounting division then they bounced withdraw again saying statement was too old but when I asked support they said statement just needed all your details on it had too order most current and wait a few days from my bank so then sent it to there accounting team re did withdraw in a few days waiting 5 business days then they bounced withdraw saying they now need a voucher verification I had to print a link of them sign and attach license and credit card again and send to there security division. Why Not Ask for All This Info In The Begging I sent it accounting tas-well then did withdraw again and another email a week later it withdraw bounced again. Asked support I ended up with an email saying that I had supplied everything correctly but I was picked randomly to have my withdraw to be screened by security which is apparently allowed twice per year by them to check all my game play.
So it has been like 6 or 7 weeks waiting to see if they pay me my money. I won still no money as of today 26/02/21 by far the most frustrating experience with any online casino site I have played in my life almost ten hrs of messages and uploads, print and scans for a measly 1000$ withdraw as I wanted to see if site pays out before I deposited more money. can’t believe the hassle when you check your bank account every day for 6 weeks expecting to see a deposit only to find another exude to why your withdraw money has bounced back into the casino account.even if they paid the winnings the stress was hardly worth it and to think they are a joint venture with fair go Australia casino site. What fair go this site may as well be spam as it seems it might be

It been 3weeks trying to withdraw. First time they rejected it they said i must have a deposit of R350 in last 7days in order to withdraw, i took my last money and requested withdrawal again, they rejected it after 5 working no communication with me, only sow when i login on my playing account, i was told to send selfie holding my ID book via email, bank statement, and bank card picture, which i did sent before requesting first attempt to withdraw, i did send that received the email an hour later that my documents where received and approved, i ask account manager on live support if there is anything needed they said no, i must be patient must wait more 5 working days for reviewing, tomorrow is last day hope they won’t reject my withdrawal again.

I deposited and than only played with this casino with no bonus deals . Last January 13th I requested a withdrawal amount of $3000.00 . I was advised that it will take 5 days for me to receive the payment after a review . Today is 1 February and after a 3 times of the same information saying 5 days review , they decline my withdrawal and asked for documents such as bank statement for verification. I don’t understand why but I had to provide to Secuirity department. Than I submit again the withdrawal and they repeat saying will take 5 days for review . Each time they purposely take 5 days buy during the chat they promised will speed the process . 3 months back I won 3500 and request for withdrawal, they cancelled and wipe off the amount for my account and gave reason I did not follow the betting rules !!! Documents to verify me I had provided at that time itself and they said all good but now just to make a delay and stress me up the delay . I feel so shameful that I did not check this online casino review before I play . I told them I have financial issues and no money to eat , they still think of their review . Never experienced a casino service like this before .

I made 2 deposits which were debited from my credit card account and the casino claims both were declined despite both transactions having authorisation numbers. Went through the usual investigation route and still waiting for an answer regarding $300 of deposit + 450% bonus that hasn’t been credited to my account.

Its been almost 2 weeks now and despite their communication being ok to start it has now gone silent since I asked to have the money refunded to my credit card instead of casino credit.

I still haven’t received any payments since my payout request was approved on the 11th of Dec 2020, it’s now the 4th of January. I’ve once again spoken to the operators via my tangiers account and have emailed the accounting team who still have not replied saying that I need to wait yet again another week. I’ve never withdrawn before why is it taking so long?

I’ve deposited a lot of money into this casino and yet when I finally request a withdrawal I get the run around with the verification process taking a whole month to send documents. Then finally, when I think we’ve made a breakthrough having been approved it’s way past 7 days and still nothing. I keep getting the same reply from the operators on my account telling me to send more verification details. It has now been a little over 6 weeks and still no reply via email. Why have a casino if you can’t even payout a simple request.

I went through the wagering and won $850 which I decided to withdraw. I sent in all my documents for them to verify. This went on back and fowards regarding the verification period. They sent emails back saying my documents was verified and they approved it. I thought this was a break threw in relation to them approving most if my documents. I sent in the last of my documents and they told me my documents were verified and approved and it would take 3-7 business days to reach my account. It has been 7 days and still there is no money in my account. I thought what is going on here!…only to find that they have cancelled my account. I have no idea why they closed it.

Everytime the 5th business day comes they say they need more info to process my pay out ! Seems to be everyone is having the same issue along with that they are taking money out of my bank account daily 25$, 50$. I joined Oct 28th 2020 I have a appointment with the bank manager and filing fraud with this tangiers casino. I should also note I won 1400 $ and requested payout. Then it has mysteriously disappeared and the other is 1000$ that keeps pending.

I deposited several times and each time there were differant problems. The worst was when i had won… I had won, I was betting high when I had won 39 000… but when I wanted to withdrawal 36 000 they wanted to verify my details. I sent everything but everytime it was not verified and I had to send them more and more of my personal details. After about a week of struggeling I sent them the very same documents that I had sent the first time it was verified, so atlast I attempted my withdrawal. I had to wait another 7 working days and my withdrawal was denied because they said that a deposit must be made 5 days before you withdrawal and said i must make a deposit again of 350 then I could withdraw everything. So once again I made a deposit and attemped my withdrawal again of 36 000. I had to wait 7 days again and my withdrawal, to my surprize it was approved. When I checked my account there was only 1000 paid in and when I asked where is the other 35 000 it was said to me that the bonus code that they gave only had a max pay out of 1000. I then cancelled the bonus and guess what?… I lost every single cent of my deposit again.

I’ve been waiting a month now $200. Every time I’ve waited the 5 business days they come up with a new reason to decline my withdrawal. And there’s no phone number to ring to talk to anyone ether.

Hi, I am currently waiting for my withdrawal of $2155. I initially requested the withdrawal back in August – my account has been fully verified for a very long time and I am a long term loyal customer, depositing most weeks, first real win, first withdrawal request and it was declined 3 times and eventually I was able to have it approved and have screen shots to confirm, I also have emails from support saying my withdrawal was approved and being processed within another 5-7 days.. still waiting, yesterday the email confirmed I would have my money early next week.. I go to log in today like normal and my account has been suspended and they want me to contact the security team? If this is a scam I will be following up 100%! I’m hoping my funds arrive early next week as agreed. Then I will decide if I want to reactivate my account.

I enjoyed the game and I was even able to withdraw my winnings after longest verification process. Unfortunately when I tried to log in today my account was suspended don’t know why

Firstly i paid using my new debit card. Then after playing for two days I requested to withdraw my winnings. They had saved my old credit card details on the system which was no longer active with the bank.

It took me over 15 emails/smses and 36 hours for them to understand that they had to delete the one card number and add the new one. After fighting, writing a letter, sending numerous emails to security AND dealing with the live chat room they then deleted the full credit/debit card withdrawal option.

They then told me that I had to use one of the other withdrawal methods. I sent them pictures to prove that 30 minutes before I had an option to withdraw directly using my card but they said that they had just changed the rules.

I then applied with NETELLER to withdraw the funds. Waiting 5 days for the withdrawal to go through and today I get told that they took away ALL MY WINNINGS!!!!!!!!!!

Apparently I betting with over R50 and they decided to take away my winnings. Firstly why does the system allow you to bet higher if according to their rules you are not allowed to bet higher?

Then I requested to see my history to check to see when I played over R50. And guess what. Besides the system kicking me out and logging me off every time I go to the 12th August I saw that I played with R72 AFTER I requested the withdrawal. So I was playing with R50 up until I reached the 100% threshold. Then I requested a refund. During the 5 days of waiting for my refund I carried on playing. I kept on winning. I played a few doing over R50. I stopped playing. Today they took it all away.

So for anyone that is considering playing their games I suggest you read read read read ALL their terms and conditions. Take pictures and copies of them because this company accepts your deposit sighing minutes. Gives you great bonuses but if you win you might get nothing.

Im also having issues getting paid. All details provided. Keep getting run around. Have emailed with no reply. Had money returned and have requested payment again. Now being told to send copy of bank statement they have enough to verify my identity to payout.

At the beginning of this week I have made my first withdrawal request. I have verified my account (ID proof, Bank statement and Debit card).

I am aware of the 5 day period which is due today since my withdrawal request.

I would really appreciate some assistance on this matter.

I also want to make a deposit so that I can get my bonuses and continue playing, but I can’t do that without having my withdrawal approved first.

Thank you.