Playing here for couple of years. Only thing i liked here were the regular promotions, loyalty etc. Promotional bonuses have a small wager, never had problems wagering. Chat bot is convenient for quick FAQ. And also Mega Moolah.
Dont know even where to start, the longer i played here the more worse it got. First, hard to get in touch with live chat, chat bot goes into loops till it redirects to a real person. Second, VIP loyalty point have an absurd wager of 200x, never had it wager, and over the years i exchanged more than 2k in VIP points. Third, low selection of slots providers, in total there are below 1000 slots, mostly all similar, just different style. Deposit methods are absurdly few comparing to other casinos, and even fewer withdraw options. Can only withdraw minimum 50€$, and 300€$ bank wire. Withdraw stays on hold for 48 working days hours before being processed. This method is smart, because they know its more likely the player will reverse the withdrawal and gamble the funds. 2 days is absurdly long, and thats even for the minimal withdrawal amount. Fourth, They have an agressive and tricky advertising. First casino to send me promotions via post. I get many spam SMS redirecting to one of Casino Rewards casinos and take the welcome bonus that is not allowed to take twice ( or make and duplicate account) according to T&C, but they still let you. You can make as many accounts on theyr platform from one e-mail as you want, it will be a problem later that i will explain. Lastly, playing here will be no problem till you wing big, couple thousand times your bet. Even thought i had KYC passed, they ask many document again and try to find any dirt on you to not give the funds out. You can find many complaints on the web about CR not paying because of duplicate accounts (who they allow to create) or abuse of bonus promotion if you win big with the bonus funds.
I could go on and on, but i hope you get the idea here. Best way to play here is to have just one account and play on the low, they will not bother you and even give nice bonuses sometimes.
I deposited £10 and won £11,500 then decided to withdraw £8,700 first they delayed with asking for my identification so I sent them. A day later it was confirmed yet my account is still locked. I was told my payment will be paid today now suddenly the chat people won’t tell me what’s happening with my withdrawal just saying that they have referred it to payment team. I’ve emailed them multiple times and never once had a reply! If this doesn’t get sorted soon I don’t think I will be playing on this site again.
I have been playing Yukon Gold for I believe it has been close to 5 years.. Never have I had a problem cashing out no matter how big my withdrawal and I have won some large amounts. I have always received my money.
I’m ready to leave yukon gold if I can’t get to play my 94.00 casino rewards, I’m getting no responce, no one to talk to too, guess my money isnt needed, don’t want to leave but I will go to another online casino
I am currently at day 9 awaiting a withdrawal. October 19th I won a substantial amount over 10k yaay me right.. So I first put my withdrawal request through and was told the usual 48 hours spiel (Btw its a minimum of 48 hours 🥴🙄) and because of the amount ( another fyi deposits into Visa Debit with Kiwibank NZ are max $5k) it was rejected on the same evening.
Once I had confirmation from my bank I went back to live chat and advised. I was again told to wait 😶😶🤨 until payment had been received by casino and payment team will contact me. So on the 27th I received an email stating withdrawal had been processed via bank transfer and would take a 10 working days to arrive. Nothing from this so called payment team!
I confirmed with live chat all details were correct, confirmed no documents were needed. Today is now the 10th October and this morning I spoke to the int team at kiwibank and was advised swift have no details about my withdrawal and to ask casino for more info (MT103) code. I have asked this multiple times and no one at live chats will assist. I keep getting told I have to wait til 10 day period has finished and then this sooo called payment team will escalate!
Like seriously you are going to wait til your customers are irate and extremely frustrated before anything will be done. Their procedures are outdated and from the 1900s, Yukon Gold Casino need to do better, there are plenty other online casinos available now and your loosing customers daily. It wouldn’t be such an issue if it was a few hundred but considering its over 10k I’m absolutely gobsmacked. CS and Yukon Gold in general won’t offer any assistance. Even emails I have had no replies.
Yukon Gold Casino on December 29, 2023.
Hey Tiffany
I can see your withdrawal was eventually paid via skrill after another rejection via bank wire.
Glad to see you finally received your withdrawal.
Overall was good ..
Untill I wanted to do withdrawal..
Anyway got done. But only received 5k of the winnings . Now I can’t access live chat. Someone please get back to me.
I opted in for a promotion spending over 3 deposits. I made my first deposit got the free spins. Second deposit got half the free spins. Third and fourth deposit got non of the free spins. This casino has the most frustrating customer support. It starts with a bot. It doesnt allow you to write anything past its response then closes the window. When I finally reached a human being they told me I needed to make more deposits to get the rest of the spins. They refused to fix the issue so I closed my account.
I have had 72.59 casino chips for months that I can’t use becouse it says temporarily suspended, than get loyalty cards in mail and it won’t load to account, no one will help or give me an answer, guess I’ll move to another casino site, I really liked this one though
I requested a redemption of $200 July 28th. I was informed on July 31st that my request was being processed. On August 1st I received an email from payper that the $200 would soon be deposited through Interac to my bank account. I waited a couple of days and sent an email wanting to know the status of my withdrawal. I got a reply saying the deposit would be made within two or three business days which would be August 4th I still have not received the deposit.
I sent three more emails with no reply. I am still waiting for my deposit.
Yukon Gold Casino on August 10, 2023.
Hi there
I can see your withdrawal was indeed sent for processing on the 1st of August. Please check your spam in case the code required has gone there.
I will also forward your account to our payments department to see whether they know why it has not hit your account yet.
Cheers
Yukon Gold Casino on August 10, 2023.
Hi again – I can see in the notes on your account the instructions were resent on 7th August.
Then on my credit card there was a withdrawal for a lump sum of $9000.00
WHAT ??? No way so I called my bank institute that i have for my VISA. They did a thorough check took over weeks and it happens it was a fraud. Therefore the casino re-deposited the $9000.00 and now I just received an e-mail stating that I owe them $9000.00.
Someone get back to me on this one! Oh and I have 2 amounts pending $9500.00 and another of $3287.02 that they have been holding back because I am not paying them $9000.00.
Not good. Won money over 2 weeks ago and it still shows as pending. I submitted all documents and they accepted them then sent an email asking for them again and the money was no longer in withdrawal stage. It seems like a big run around to get nothing.
Yukon Gold Casino on July 11, 2023.
Hi Frankie
I can see your withdrawal was released over 2 days:
30/06/23
06/07/23
Got an email saying next deposit of 10$ I’d get 150 spins. Made the 10$ deposit and there were no 150 spins. Was not in promotions, was not anywhere.
Chat is completely useless, told them and they reply was next deposit of 10$ I get 150 spins.
Yukon Gold Casino on July 11, 2023.
Hi Daniel
I can see that the spins were credited, however because they were not used they expired.
I will be happy to have them added back into your account. Please email me at Renee@RewardsAffiliates.com and link to this page with your account number and i will have them added back in for you.
I made a withdraw of 7500 Wednesday, they are telling me I have to wait 9 days for the withdraw to be processed, on Friday at the 48 hour mark there finance works or who ever it is that approve the withdraws where off for the weekend, I don’t understand why it can not be processed the following Monday and finds released on the Friday, seems like they want to hold you money in your account so you will use it, so at first I was told after the 48 hour period that the workers where off for the weekend and that it can not be processed tell their next Friday 7 days away,
Yukon Gold Casino on May 30, 2023.
Hi Dev
Your payment is being sent in batches due to the following rule in our T&CS:
https://yukongold.casino/en/terms/
14. Payment and Winnings
ii. Payment of Winnings and Withdrawals
i. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or decrease the weekly payout.
To ensure all of these payments are sent/none are missed, and there are no under/over payments, they are all sent on the same day of the week which happens to be Friday (your Thursday). The timing of your withdrawal is unlucky, however i see that you have won a great amount above what you deposited, so luck is already on your side.
I’ve mostly had good experience with yukon gold. In the beginning, small bets to see if they were trustworthy. Small withdrawal to see if they were legit. Went through. Bigger bet, bigger withdrawal went through. No bigger win.
I played thousands on this site and deposit hundreds at a time when I play, I won 17k they’re telling me they can only send 4k a week ??! i’ve been gambling online since it started this doesn’t make any sense and payper is the company sending etransfers, bet365 sends you your money in 2-4hrs and other sutes within a day or 2 now i’m trapped waiting for my money and letting them do whatever they want, not a good way to keep customers, let’s see how this goes now, wish me luck….only 4k a week never heard of this one before they’re coming up with new rules as you play nowadays just a crappy feeling knowing your money is not safe.
Yukon Gold Casino on April 27, 2023.
Hi Enea
The casino is not making rules up – this term is listed in our T&Cs.
Copied from the T&Cs you agreed to when you joined Yukon Gold Casino: https://yukongold.casino/en/terms/
15. Payment and Winnings
ii. Payment of Winnings and Withdrawals
h. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or decrease the weekly payout.
Hopefully this clears up the confusion.
Have a great day!
Cheers
I have been playing on youkon gold for years , I have never had any issues receiving my winnings! It takes 48 hours to process so it shows pending but then it’s released .
I use to win all the time but since it turned to Ontario gaming , the wins are far and few between. Diamond status and the rewards aren’t as good as they use to be , and many games aren’t an offered anymore .
I will not be playing here anymore due to the fact I sign up for every deposit bonus and never land even free spins anymore withdrawals are rare.
However whenever I did win , they were really great at processing wins on time and the customer service is always always friendly and happy to help .
I have found Yukon to be a very decent place to play. They offer good games to play and have a easy withdrawal system. I just want a hassle free place to play and that’s what I have been receiving. So far so good
I won $7500 over 23 days ago. Since then another 5000. After many conversations with customer service I still have not received anything. Its just promises that it its coming but not happening. Same story every time. Illusion of try to help. I have deposited thousands and now that I’ve won there’s no return.
Yukon Gold Casino on March 24, 2023.
Hi Gary
I can see that you keep requesting a withdrawal with a misspelt email address and so it keeps getting refunded back to your casino account.
I’ve checked the screenshot you sent to support – there is a pencil icon next to your interac email (on the right). Please press the pencil and it will prompt you to update the email address.
If this does not work, please come back and let us know.
I signed up with Yukon Gold (Casino Rewards) in early February 2023. I deposited $230 total and tried to withdraw $80.01 the same day I signed up on February 5th or 6th. I submitted documents to verify my account when I signed up. On February 16th 2023 I received an email asking for more documents to ensure that my funds would go to the correct person. Simultaneously I received an email practically begging me to reverse my withdrawal. It has now been nearly one month since my initial withdrawal request and two weeks since I submitted the documents to the risk management team. I have not heard back once from the Risk Management team since despite sending them several emails trying to follow up. Their live chat is absolutely useless and offensive as they basically just ask you to email the the team that has not responded to me in 2, almost 3 weeks now. I have used at least 5 other sites and this has been by far the worst experience and customer service imaginable. I am shocked that this practice would be legal and am looking to file a formal complaint with whomever the regulatory body is. I found this site in my pursuit of filing a complaint. I have all of the emails and screenshot of the chats as evidence. Do Not use Yukon Gold or Casino Rewards there are much better sites that treat their customers with respect and professionalism, basically every other site I have ever used is far better in this regard.
Yukon Gold Casino on March 15, 2023.
Hi Samir
Due to your deposit method, a certain number of days since deposit must pass before a withdrawal can be processed to allow the funds to clear into the casino. Due to your location, documents were required to be requested.
Unfortunately due to the current volume of enquiries, both our risk and support departments have a backlog, so risk management would not search through their inbox to find whether you have already sent documents before they have requested them. As you can imagine with the number of withdrawals daily, it would only add more time to their already full workload to search their inbox on every single withdrawal, meaning it would take even longer to reply to enquiries in their inbox.
I’m glad to see that you have now received your withdrawal.
I am having issues getting any response via email. I did manage to get a live person via chat, who then told me to email risk management. Last week I won just over $3000.00 and continued to take out and replay and did this multiple times. I had never won before so I was unaware of the process. However I then requested $2,000 be withdrawn. I had received an email days after asking for my proper documents required to fulfill the request, this has been sent. No confirmation email or anything. I have since won a significant amount now pending a total of $10,000. I have not gotten a email for confirmation or asking for any required documents.
At this point I’m not even sure if it’s being received? I do know things like this take time given the amount and traffic volume within the website, so I am trying to be patient. I have sent out two different emails asking about the process without any response.
I don’t have anything negative to say, as I enjoy the site and have recommended quite a few people to it.
I’d just like to know what is going on with my withdrawal request.
Thanks!
Yukon Gold Casino on February 17, 2023.
Hi Natasha
I see that you reversed your 10k withdrawal today and re-requested it. This means the 48 hour pending period will start again.
Please leave the withdrawal as is for now. Once Monday rolls around it should pop out of pending. I see they have received your documents. If they require anything further they will be in touch.
I deposited money last weekend and won over 2400 Dollars. I attempted to cash in and now the casino has changed my defaulted password and login information.
I tried contacting customer support several times and gave them my email and other info. they asked for. No luck, they took my my money, made it appear that I had won some money….then they changed my Login information.
Yukon Gold Casino on January 30, 2023.
Hi William. You were sent the following email on the same day you posted this complaint:
===
Our systems have detected that multiple Casino accounts have been created using your PC, email address and/or personal details.
Part 5 (‘Player’s Casino Account’) Section 6 of the Casino’s Terms and Conditions states as follows;
vi. Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times.
Account HYGR********379 has violated these terms and conditions: As such, the winnings have been voided and confiscated and the account has been closed.
As a gesture of goodwill your deposit(s) of $100.00 has been refunded.
===
Cheers
Yukon gold casino was great in the beginning .. I used to get cash bonuses regularly but since I have been at platinum level , I get absolutely nothing and when I ask for a bonus on the live chat.. I get 6 free spins wow how generous. At one time a person could chat with a live agent now all bots.. unless the live agents are posing as bots.. anyway Iam fed up with them.
They give you the run around and keep putting back in to your account so you have to spend it. They say live chat. Well it’s not. They have robots that answer and they don’t understand anything so you get nowhere when you try to complain.
Yukon Gold Casino on January 8, 2023.
Unfortunately our staff is unable to keep up with the volume of chats coming in, so we have bots looking after simple enquiries. If you require help with something that a bot cannot answer and you are unable to be transferred to a rep, please submit your email address here with your issue so I can look into the problem.
I won a Jackpot of $50,000.00 CAD and so far have only been paid out $3,222.00 which took about 7 days to process, and they said I’d get $722 right after but nothing. I am only allowed $4000 every Friday until paid in full because of not enough lifetime deposits. I am diamond status also but I don’t get any of the vip benefits, not sure why. The payout takes forever when it says only two days but that is not true. I do enjoy the casino and am grateful for what I did get so far but the time to wait for my payment is such a buzzkill and takes away all excitement… Wish they could pay out faster and in bigger amounts and I’d say it is the best #1 online casino
vicki on January 8, 2023.
Actually they are allowed to do send $9,999.00 each day.. thats how mine worked when I won $57,000..Dont know why they are sending such small amounts to you
Yukon Gold Casino on January 8, 2023.
Hi Kerri
The $4000 rule applies because you won a substantial amount above your total deposits at Casino Rewards.
https://yukongold.casino/en/terms/
14. Payments and Winnings
ii. Payment of Winnings and Withdrawals
i. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or decrease the weekly payout.
I won some money on Sunday and have sent all my documents as requested. One of the issues was my ontario photo card had expired, but I provided the letter from our Canadian government that the government told must accompany my ontario photo card until I get my new one, and was told by our government that this is acceptable anywhere. I provided proof resident with a bank statement and other documents and they still won’t release my winnings. I don’t drive so I don’t have a license, I don’t have a passport as I don’t go outside of Canada. What’s very strange they accepted my I dentification previously and I just withdrew winnings a couple of weeks ago. They are quick to take my money but not quick to give it to me. I have contacted them several times and they just give me the run around. The last email I received was to provide a bank statement, that was yesterday and have heard nothing since. People play to hopefully win and look forward to receiving their winnings.
Yukon Gold Casino on January 5, 2023.
Hi Carrie
I see your withdrawal was processed the next business day after you posted your comment here.
I got an offer to join for a $10 deposit for 125 spins which went well I won a whole $11 so my account was at 111$ after my 100$ deposit, I started playing some slot machines until I decided to play blackjack. I lost my original deposit so I went on to deposit another $150.00 and was quite lucky to bring my stakes up to over $4000.00 so I then decided to withdraw $2000 and play with the rest, after my withdrawal of 2037$ went back to play and my account balance was at $0, been trying to get help through the chat and no help at all, nobody to talk to when you call the 1-888 number they say they are to busy and hang up on you asking you to contact the 24-hour chat which is absolutely useless. I will wait for my refund and cancel my account as I have had nothing but problems since I signed up, tried looking at the play history and there is absolutely nothing there. My account is showing that my withdrawal of 2037$ is there but they send me emails to do a reversal so I can still play. They say 2 business days to process and It has been more than 2 days but nothing in my account yet.
Not very impressed with their customer service or trying to resolve an issue.
Had a few small wins on Yukon Gold casino but it’s gambling so that’s not the point. After reading some of the terrible reviews I decided to delete my account. Talked to the live chat many times. They will not remove my account. I have asked many different chats and they always offer me promotions but will not remove my account.
Yukon Gold Casino on October 10, 2022.
Hi Kent
I can see that your account was disabled when you spoke to a live operator. They advised you to email our compliance department to follow through with your further request to delete your data due to our licence responsibilities. As this email was sent on a weekend, please give them up to 7 days to respond.
Was having fun at first but the last couple times I had played there they ripped me off a couple deposits (Interac Payper.Inc). Took it out of my account but not deposited into the casino account and never paid me back even though I’ve tried to retrieve my money. No reply. will not play there again.
Yukon Gold Casino on October 5, 2022.
Hi Elizabeth
On 5th October you chatted with support who gave you the transaction numbers based on the screenshots of your bank statement to show that these transactions were indeed credited to your account. I imagine this issue is not resolved.
Cheers
Many deposits ( approx. 700.00) worth made never credited to play and never refunded to me. Customer service will not help they, are asking me for proof. Well it’s out of my account paid to them. Live chat says they can see I made the deposit and it’s pending a 24 hour wait. After 24 hours no refund no credit to game.
Yukon Gold Casino on May 3, 2022.
Hi Erica
I can see in your account that the support explained to you that Interac is responsible for refunding your deposits if they do not hit our accounts and they will send you an email with instructions how to claim that money back to your bank account. If you are not receiving those emails, it would be best to contact your bank so they can fix it with interac.
I would suggest using a different deposit method in future to avoid this issue as it seems to be recurring with interac.
I won 2000, no where near what I loss. After this the reward offers stopped. I tried to use my VIP points as I have many times, but they banned me from it for whatever reason. They say they needed to know my intentions. The vip at this time was only worth 10.00…but they refused to let me have it until they knew what my intentions were. Three months ago now, never got another offer of the vip and the 10.00 was never given to me.
Yukon Gold Casino on January 31, 2022.
Hi Wanda
As mentioned by the live chat agent:
There is a temporary suspension in place on your Casino Rewards VIP points. The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors, including your entire history within the Casino Rewards network. This includes, and is not limited to: – Your game play history – Your bonus history – Your deposit history – Your withdrawal history Whilst you are still earning, and may see, VIP points available for redemption in your Casino Rewards account, these points will only be released as soon as you further demonstrate the proper intention to deposit & wager at the casino. This will then in time restore your ability to redeem your casino rewards bonus points. All your VIP points will be there waiting for you, during the break period. The length of the time-out depends on your future game sessions and purchases within the Casino Rewards network. It will be reversed as soon as your intentions have met the specific criteria which triggered the time-out. The very good news for you is that while you play with your funds only, you will be able to withdraw your winnings any time you like. The suspension could automatically be lifted at any time by the system. Please be advised that according to the casino promotional Terms & Conditions you are currently not eligible to redeem any further VIP points. Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you further demonstrate a serious intention to deposit and wager at the casino in accordance with the Casino’s promotional Terms & Conditions. As per the casinos promotional Terms & Conditions which can be found on the casinos homepage: “In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to signup bonuses, will be suspended until such times as the player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the casino.” So unfortunately further casino bonus will remain suspended until your account reflects a true desire to deposit, wager, and risk more of your personal funds. This suspension applies to all Casino Rewards bonuses, which includes but is not limited to: Casino VIP points, Signup Bonus offers, promotions, and deposit offers.
You currently have received more than 100% of your deposits in bonuses, and you have withdrawn more than 3 times your deposits. Unfortunately this means the casino support is not able to manually help. Once you have satisfied the specific criteria which triggered the time-out, you will be able to redeem bonuses and VIP points once again.
I’ve had nothing but a great experience with Yukon Gold Casino so far.
Especially in comparison to other online casinos they have been fair and easy to deal with. The game selection is pretty good. I haven’t any issues with connection or site use. Also, everything is easy to navigate.
I deposited $15 and did not get free spins. When I finally got through to Chat, they offered me a bonus of more money when I deposited yet MORE money and when I said I only wanted my free spins, the Chat abruptly ended. What kind of customer service is that? Never even gave me a chance to add another comment…simply cut off Chat.
It’s been a good fair playing game. Just find somedays it freezes or doesn’t let me deposit or withdrawal. Seems like it still is trying to download. Hours it seems. Or somedays it’s just a white screen all day. But mostly it just doesn’t let me doing anything but play games. No deposit or withdrawal and some of the games won’t even down load. So that part is very frustrating. Just had 9 hours and all was white screen. Now it shows it but won’t let me do anything but play games. It’s been like that and they keep saying it’s at my end. Which I beg to differ as any other casino sites never have that issuen
Yukon Gold is not my favourite casino due to the lack of diversity. But if you like microgaming games, then you´ll be happy there. I stop there from time to time and never had any troubles getting my money in time.
They are quick with deposits and (of course) slower with cash outs. But that depends on the payment method you choose and to be honest, personally I haven’t found a casino where that is not the case….go figure.
The casinos in this group are all legit and not that bad. Though they are all pretty much the same
Yukon Gold Casino has been pretty good to me so far. A friend of mine had problems so she stopped playing there. Im still playing but I have to agree with others that making you wait for withdrawals is unfortunate. Other casinos tend to be quicker than them.
I am trying to get my money and casino account back so I can continue having fun playing the slots. On Oct 2/21 I was playing for a while and then when I went back to the casino again I could not get into my account. Five times I went to Casino Support (Live Chat), was given the same instructions each time which I did and still could not get to play again. I was told to change my password and when I did that I was given a new account which did not have any money connected with it. I have $2000.97 in my original account which I cannot access. I am so tired of trying to get through to someone what the problem is – have I lost my money for ever. Sure does not seem fair.
I won over 2000 and did a withdrawal. 6 days later it’s still pending. I am told it’s pending because I have deposit that’s not been cleared. I said I have not deposited anything for this account.
It turns out, they send me an offer for another of their casinos, $1 for 20 spins. The $2.59 has come out of my account and they say they didn’t receive it so they are not releasing the 2000.00. it’s an headache when dealing with them, automatically answers questions without actually answering directly.
I was all excited when I won, but it doesn’t appear I will ever receive it. It’s been about a week now and it’s still showing in pending.
I have emailed and got no reply. The initial chat is not a real person, it’s a computer. No matter what your questions, you get same answer. It then directs you to a live person who will abruptly disconnect you.
Enjoyed the briefly new comers treatment but after that they try to take your money while pretending it’s a good casino, bonuses are random but play 1 $ or lower as they do not hit in higher bets, promotions are always messed up tricks, says match bonus in vip points but will put bonus money trapping real money behind it till you play 30x wager of bonus money. Games get real cheap on buy bonuses never pay out more then cost of them.
VIP program is a joke and always has glitches. They blame on you like reverse withdrawals always seems to come back out so they never have to pay out stating you have to wait the 3 to 5 days to receive funds. I just Gave up on them and played my 1000$ I had with no luck at all no bonuses, buying a 4$ ones were giving 70$ wins, play with bonus money is much better experience $1 bonus would give 400-500 or more and more fun as machine seems to know you can just leave with money, real money is scammed from you with bad percentage return,
I have 300 dollars in bonus vip money that they will not release to me because i have not lost enough money. They say it’s to stop fraud, but if they don’t want to honor there bonus incentives (ex. 100% match up on deposits), then don’t offer them. I lost my 200 bucks, but they will not release the bonus.
I’ve been playing at Yukon Gold steady for about a year and had some small wins here and there but not much. On New years day I won $5000. They kept showing me the big win over and over again and I was Stuck on that screen for a long period of time. I wasn’t credited any of the money to my balance and when I got out of the game the win disappeared and wouldn’t show up in my history.
I was back-and-forth on live chat all day long and they said I should’ve taken a picture of it which I didn’t think to do at the time. Absolutely disgusted. There is no way I’m getting my money for my one and only jackpot of any significance that I have ever one. I didn’t mind playing there up until that day, I found it to be a pretty decent online casino.
I intially won 6800. Then I moved it for withdrawal. It said pending so u can take money out until they actually take it to send. So I got down two 1300 and am waiting. Every day they tell me tomorrow. I never had problems before. They tell you you can take money out of pending up to 48 hrs before they take funds to send to you. But today now they are saying every time you take money out of pending winnings it changes it by two days. That was never the case before. Everyday now when I contact them they tell me something different. They are great to deal with but now I’m having concerns.
I was winning; however, my money was not being added to my credit. I tried to resolve the issue only to have been disconnected with the live chat 8 TIMES!!! Every time that I had to reconnect, I had to relate the same information over again from the beginning, the Representative would pass me over to a colleague, and then we would be disconnected. After my eighth attempt; it was pretty obvious that the casino had no intention of honouring me my winnings. They had recommended that I access a link where I could watch a replay of the game; I explained that I didn’t need to watch the play because I knew that I won, I recommended that they watch it and honour me my winnings of $100. Cdn ( I actually had won over $100., but I was willing to settle). I am certain that the casino had no intention of honouring my winnings; I never did get my money. I was not very impressed; however, I had aprox $27 still in credits so I decided to play it out. Wouldn’t you know it, I won another $360. and that was not credited to me! I once again attempted to resolve this with the live chat ( I was informed that the casino does not have a customer service phone number), and once again, there was no assistance, or attempt to honour my winnings.
I’ve had enough. site is hard to navigate. You get a code via email but can’t figure out where to put it. You go to live chat and it’s a damn automated response that doesn’t understand you so decides it’s done talking and logs you out. Live means a real person, not a computer. Three days of grief dealing with missing deposits, delayed responses and now this. This casino has gone downhill.
I have been playing this last year off and on I have won $2700 my 1st time and I received my deposit cheque in my account Thursday afternoon after 3pm and withdrew Sunday. But honestly that time it did take about 1 week my fault in on that end wrong information on my bank account. I won a few more times which was great when needed also the online chat was always very helpful. No issues here a good payout and match bonuses I don’t like them much but if you like to play then yes their good. I haven’t had any payout issues. I have left my game and went back to to numerous times and it was still the same when I logged back in
Yukon Gold offers the “just sign up and get 125 free spins with a minimum 10 dollar deposit”…No problem
Well I do that and get my free spins and after the free spins I started going up.
I was at 325 bucks and all of a sudden I got busy with something else so I left my gambling idle for an hour .I go back on line to keep playing and I can’t even get back in to my account.
Very bad live chat service to try and solve the issue at hand.
Although they indicate that interac deposits are done within 15 min, it is usually 25-35 min. However, today it has been over 90 min and they refuse the trace it or verify stating it can take 24 hours.
FM on May 20, 2020.
I give 5 stars to all Yukon Support Agent… I am using Interac transfer and so far only few minutes, if it takes longer the problem is your bank. Easy to make a withdrawal with a polite Agent to answer your questions. I am a Platinum status here, and make a withdrawal of $7,000, so far no problem at all. Now i am close to Diamond. It’s awesome the Management of Casino Rewards. I absolutely recommend to all players online to play any Casino rewards.
Sarah on May 21, 2020.
How many days you need to wait to received your money? My girlfriend told me it took 7 days
By e transfer . That is too long
Kyle on August 13, 2020.
Yes lately they have bin taking forever to deposit into the casino. Took 4 hrs last night for a 50$ deposit
Their percent match bonuses are awful. If u play big the match bonus should come on automatically. It does not. They treat vip players not well. Their chat operators are snooty and behave e like it is their money when u want a bonus.
They have a good variety of games and you can win some nice pots. However, they are quick to take your
money but terrible at withdrawals. I have been trying for 3 1/2 months to withdraw $100.00 and still
no success. Every time I talk to them at their help desk I get the run around. I find both the help desk
and live chat people to be very friendly but incompetent. They have even started asking me for
personnel information which I refuse to give them. This has complicated the process. If you just want
to play games with no chance of ever getting your winnings out then they are fine.
If you expect to get a withdrawal I would try a different site.
Games were fine and help desk just ok, the biggest problem is getting any winnings out. They take your money in 15 minutes but have taken up to 2 weeks to pay me out a simple 2k in which I still haven’t received all. Very difficult to get paid.
Good experience here. Fun theme and game variety is great. I’m a casual player here so I haven’t really needed to use the support staff a whole lot, but I’ve heard mixed reviews about them. Bonuses are pretty good, not including the weak initial deposit bonus.
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77 player comments/reviews on Yukon Gold Casino
Playing here for couple of years. Only thing i liked here were the regular promotions, loyalty etc. Promotional bonuses have a small wager, never had problems wagering. Chat bot is convenient for quick FAQ. And also Mega Moolah.
Dont know even where to start, the longer i played here the more worse it got. First, hard to get in touch with live chat, chat bot goes into loops till it redirects to a real person. Second, VIP loyalty point have an absurd wager of 200x, never had it wager, and over the years i exchanged more than 2k in VIP points. Third, low selection of slots providers, in total there are below 1000 slots, mostly all similar, just different style. Deposit methods are absurdly few comparing to other casinos, and even fewer withdraw options. Can only withdraw minimum 50€$, and 300€$ bank wire. Withdraw stays on hold for 48 working days hours before being processed. This method is smart, because they know its more likely the player will reverse the withdrawal and gamble the funds. 2 days is absurdly long, and thats even for the minimal withdrawal amount. Fourth, They have an agressive and tricky advertising. First casino to send me promotions via post. I get many spam SMS redirecting to one of Casino Rewards casinos and take the welcome bonus that is not allowed to take twice ( or make and duplicate account) according to T&C, but they still let you. You can make as many accounts on theyr platform from one e-mail as you want, it will be a problem later that i will explain. Lastly, playing here will be no problem till you wing big, couple thousand times your bet. Even thought i had KYC passed, they ask many document again and try to find any dirt on you to not give the funds out. You can find many complaints on the web about CR not paying because of duplicate accounts (who they allow to create) or abuse of bonus promotion if you win big with the bonus funds.
I could go on and on, but i hope you get the idea here. Best way to play here is to have just one account and play on the low, they will not bother you and even give nice bonuses sometimes.
Great variety of games and easy site to play at
I deposited £10 and won £11,500 then decided to withdraw £8,700 first they delayed with asking for my identification so I sent them. A day later it was confirmed yet my account is still locked. I was told my payment will be paid today now suddenly the chat people won’t tell me what’s happening with my withdrawal just saying that they have referred it to payment team. I’ve emailed them multiple times and never once had a reply! If this doesn’t get sorted soon I don’t think I will be playing on this site again.
I have been playing Yukon Gold for I believe it has been close to 5 years.. Never have I had a problem cashing out no matter how big my withdrawal and I have won some large amounts. I have always received my money.
I’m ready to leave yukon gold if I can’t get to play my 94.00 casino rewards, I’m getting no responce, no one to talk to too, guess my money isnt needed, don’t want to leave but I will go to another online casino
I am currently at day 9 awaiting a withdrawal. October 19th I won a substantial amount over 10k yaay me right.. So I first put my withdrawal request through and was told the usual 48 hours spiel (Btw its a minimum of 48 hours 🥴🙄) and because of the amount ( another fyi deposits into Visa Debit with Kiwibank NZ are max $5k) it was rejected on the same evening.
Once I had confirmation from my bank I went back to live chat and advised. I was again told to wait 😶😶🤨 until payment had been received by casino and payment team will contact me. So on the 27th I received an email stating withdrawal had been processed via bank transfer and would take a 10 working days to arrive. Nothing from this so called payment team!
I confirmed with live chat all details were correct, confirmed no documents were needed. Today is now the 10th October and this morning I spoke to the int team at kiwibank and was advised swift have no details about my withdrawal and to ask casino for more info (MT103) code. I have asked this multiple times and no one at live chats will assist. I keep getting told I have to wait til 10 day period has finished and then this sooo called payment team will escalate!
Like seriously you are going to wait til your customers are irate and extremely frustrated before anything will be done. Their procedures are outdated and from the 1900s, Yukon Gold Casino need to do better, there are plenty other online casinos available now and your loosing customers daily. It wouldn’t be such an issue if it was a few hundred but considering its over 10k I’m absolutely gobsmacked. CS and Yukon Gold in general won’t offer any assistance. Even emails I have had no replies.
Hey Tiffany
I can see your withdrawal was eventually paid via skrill after another rejection via bank wire.
Glad to see you finally received your withdrawal.
Good luck at the casino.
Overall was good ..
Untill I wanted to do withdrawal..
Anyway got done. But only received 5k of the winnings . Now I can’t access live chat. Someone please get back to me.
I opted in for a promotion spending over 3 deposits. I made my first deposit got the free spins. Second deposit got half the free spins. Third and fourth deposit got non of the free spins. This casino has the most frustrating customer support. It starts with a bot. It doesnt allow you to write anything past its response then closes the window. When I finally reached a human being they told me I needed to make more deposits to get the rest of the spins. They refused to fix the issue so I closed my account.
I have had 72.59 casino chips for months that I can’t use becouse it says temporarily suspended, than get loyalty cards in mail and it won’t load to account, no one will help or give me an answer, guess I’ll move to another casino site, I really liked this one though
I requested a redemption of $200 July 28th. I was informed on July 31st that my request was being processed. On August 1st I received an email from payper that the $200 would soon be deposited through Interac to my bank account. I waited a couple of days and sent an email wanting to know the status of my withdrawal. I got a reply saying the deposit would be made within two or three business days which would be August 4th I still have not received the deposit.
I sent three more emails with no reply. I am still waiting for my deposit.
Hi there
I can see your withdrawal was indeed sent for processing on the 1st of August. Please check your spam in case the code required has gone there.
I will also forward your account to our payments department to see whether they know why it has not hit your account yet.
Cheers
Hi again – I can see in the notes on your account the instructions were resent on 7th August.
Please check your spam.
Well at the beginning of playing it was all fine.
Then on my credit card there was a withdrawal for a lump sum of $9000.00
WHAT ??? No way so I called my bank institute that i have for my VISA. They did a thorough check took over weeks and it happens it was a fraud. Therefore the casino re-deposited the $9000.00 and now I just received an e-mail stating that I owe them $9000.00.
Someone get back to me on this one! Oh and I have 2 amounts pending $9500.00 and another of $3287.02 that they have been holding back because I am not paying them $9000.00.
Hi Pauline
You have been emailed by risk management.
Cheers
Not good. Won money over 2 weeks ago and it still shows as pending. I submitted all documents and they accepted them then sent an email asking for them again and the money was no longer in withdrawal stage. It seems like a big run around to get nothing.
Hi Frankie
I can see your withdrawal was released over 2 days:
30/06/23
06/07/23
If you have not received these transfers please get in touch.
Renee@RewardsAffiliates.com
Got an email saying next deposit of 10$ I’d get 150 spins. Made the 10$ deposit and there were no 150 spins. Was not in promotions, was not anywhere.
Chat is completely useless, told them and they reply was next deposit of 10$ I get 150 spins.
Hi Daniel
I can see that the spins were credited, however because they were not used they expired.
I will be happy to have them added back into your account. Please email me at Renee@RewardsAffiliates.com and link to this page with your account number and i will have them added back in for you.
Cheers
I made a withdraw of 7500 Wednesday, they are telling me I have to wait 9 days for the withdraw to be processed, on Friday at the 48 hour mark there finance works or who ever it is that approve the withdraws where off for the weekend, I don’t understand why it can not be processed the following Monday and finds released on the Friday, seems like they want to hold you money in your account so you will use it, so at first I was told after the 48 hour period that the workers where off for the weekend and that it can not be processed tell their next Friday 7 days away,
Hi Dev
Your payment is being sent in batches due to the following rule in our T&CS:
https://yukongold.casino/en/terms/
14. Payment and Winnings
ii. Payment of Winnings and Withdrawals
i. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or decrease the weekly payout.
To ensure all of these payments are sent/none are missed, and there are no under/over payments, they are all sent on the same day of the week which happens to be Friday (your Thursday). The timing of your withdrawal is unlucky, however i see that you have won a great amount above what you deposited, so luck is already on your side.
Sorry I don’t have better news.
Cheers
I’ve mostly had good experience with yukon gold. In the beginning, small bets to see if they were trustworthy. Small withdrawal to see if they were legit. Went through. Bigger bet, bigger withdrawal went through. No bigger win.
I played thousands on this site and deposit hundreds at a time when I play, I won 17k they’re telling me they can only send 4k a week ??! i’ve been gambling online since it started this doesn’t make any sense and payper is the company sending etransfers, bet365 sends you your money in 2-4hrs and other sutes within a day or 2 now i’m trapped waiting for my money and letting them do whatever they want, not a good way to keep customers, let’s see how this goes now, wish me luck….only 4k a week never heard of this one before they’re coming up with new rules as you play nowadays just a crappy feeling knowing your money is not safe.
Hi Enea
The casino is not making rules up – this term is listed in our T&Cs.
Copied from the T&Cs you agreed to when you joined Yukon Gold Casino:
https://yukongold.casino/en/terms/
15. Payment and Winnings
ii. Payment of Winnings and Withdrawals
h. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or decrease the weekly payout.
Hopefully this clears up the confusion.
Have a great day!
Cheers
I have been playing on youkon gold for years , I have never had any issues receiving my winnings! It takes 48 hours to process so it shows pending but then it’s released .
I use to win all the time but since it turned to Ontario gaming , the wins are far and few between. Diamond status and the rewards aren’t as good as they use to be , and many games aren’t an offered anymore .
I will not be playing here anymore due to the fact I sign up for every deposit bonus and never land even free spins anymore withdrawals are rare.
However whenever I did win , they were really great at processing wins on time and the customer service is always always friendly and happy to help .
I have found Yukon to be a very decent place to play. They offer good games to play and have a easy withdrawal system. I just want a hassle free place to play and that’s what I have been receiving. So far so good
I won $7500 over 23 days ago. Since then another 5000. After many conversations with customer service I still have not received anything. Its just promises that it its coming but not happening. Same story every time. Illusion of try to help. I have deposited thousands and now that I’ve won there’s no return.
Hi Gary
I can see that you keep requesting a withdrawal with a misspelt email address and so it keeps getting refunded back to your casino account.
I’ve checked the screenshot you sent to support – there is a pencil icon next to your interac email (on the right). Please press the pencil and it will prompt you to update the email address.
If this does not work, please come back and let us know.
I signed up with Yukon Gold (Casino Rewards) in early February 2023. I deposited $230 total and tried to withdraw $80.01 the same day I signed up on February 5th or 6th. I submitted documents to verify my account when I signed up. On February 16th 2023 I received an email asking for more documents to ensure that my funds would go to the correct person. Simultaneously I received an email practically begging me to reverse my withdrawal. It has now been nearly one month since my initial withdrawal request and two weeks since I submitted the documents to the risk management team. I have not heard back once from the Risk Management team since despite sending them several emails trying to follow up. Their live chat is absolutely useless and offensive as they basically just ask you to email the the team that has not responded to me in 2, almost 3 weeks now. I have used at least 5 other sites and this has been by far the worst experience and customer service imaginable. I am shocked that this practice would be legal and am looking to file a formal complaint with whomever the regulatory body is. I found this site in my pursuit of filing a complaint. I have all of the emails and screenshot of the chats as evidence. Do Not use Yukon Gold or Casino Rewards there are much better sites that treat their customers with respect and professionalism, basically every other site I have ever used is far better in this regard.
Hi Samir
Due to your deposit method, a certain number of days since deposit must pass before a withdrawal can be processed to allow the funds to clear into the casino. Due to your location, documents were required to be requested.
Unfortunately due to the current volume of enquiries, both our risk and support departments have a backlog, so risk management would not search through their inbox to find whether you have already sent documents before they have requested them. As you can imagine with the number of withdrawals daily, it would only add more time to their already full workload to search their inbox on every single withdrawal, meaning it would take even longer to reply to enquiries in their inbox.
I’m glad to see that you have now received your withdrawal.
Cheers
Cheers
I am having issues getting any response via email. I did manage to get a live person via chat, who then told me to email risk management. Last week I won just over $3000.00 and continued to take out and replay and did this multiple times. I had never won before so I was unaware of the process. However I then requested $2,000 be withdrawn. I had received an email days after asking for my proper documents required to fulfill the request, this has been sent. No confirmation email or anything. I have since won a significant amount now pending a total of $10,000. I have not gotten a email for confirmation or asking for any required documents.
At this point I’m not even sure if it’s being received? I do know things like this take time given the amount and traffic volume within the website, so I am trying to be patient. I have sent out two different emails asking about the process without any response.
I don’t have anything negative to say, as I enjoy the site and have recommended quite a few people to it.
I’d just like to know what is going on with my withdrawal request.
Thanks!
Hi Natasha
I see that you reversed your 10k withdrawal today and re-requested it. This means the 48 hour pending period will start again.
Please leave the withdrawal as is for now. Once Monday rolls around it should pop out of pending. I see they have received your documents. If they require anything further they will be in touch.
Cheers
I deposited money last weekend and won over 2400 Dollars. I attempted to cash in and now the casino has changed my defaulted password and login information.
I tried contacting customer support several times and gave them my email and other info. they asked for. No luck, they took my my money, made it appear that I had won some money….then they changed my Login information.
Hi William. You were sent the following email on the same day you posted this complaint:
===
Our systems have detected that multiple Casino accounts have been created using your PC, email address and/or personal details.
Part 5 (‘Player’s Casino Account’) Section 6 of the Casino’s Terms and Conditions states as follows;
vi. Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times.
Account HYGR********379 has violated these terms and conditions: As such, the winnings have been voided and confiscated and the account has been closed.
As a gesture of goodwill your deposit(s) of $100.00 has been refunded.
===
Cheers
Yukon gold casino was great in the beginning .. I used to get cash bonuses regularly but since I have been at platinum level , I get absolutely nothing and when I ask for a bonus on the live chat.. I get 6 free spins wow how generous. At one time a person could chat with a live agent now all bots.. unless the live agents are posing as bots.. anyway Iam fed up with them.
They give you the run around and keep putting back in to your account so you have to spend it. They say live chat. Well it’s not. They have robots that answer and they don’t understand anything so you get nowhere when you try to complain.
Unfortunately our staff is unable to keep up with the volume of chats coming in, so we have bots looking after simple enquiries. If you require help with something that a bot cannot answer and you are unable to be transferred to a rep, please submit your email address here with your issue so I can look into the problem.
I won a Jackpot of $50,000.00 CAD and so far have only been paid out $3,222.00 which took about 7 days to process, and they said I’d get $722 right after but nothing. I am only allowed $4000 every Friday until paid in full because of not enough lifetime deposits. I am diamond status also but I don’t get any of the vip benefits, not sure why. The payout takes forever when it says only two days but that is not true. I do enjoy the casino and am grateful for what I did get so far but the time to wait for my payment is such a buzzkill and takes away all excitement… Wish they could pay out faster and in bigger amounts and I’d say it is the best #1 online casino
Actually they are allowed to do send $9,999.00 each day.. thats how mine worked when I won $57,000..Dont know why they are sending such small amounts to you
Hi Kerri
The $4000 rule applies because you won a substantial amount above your total deposits at Casino Rewards.
https://yukongold.casino/en/terms/
14. Payments and Winnings
ii. Payment of Winnings and Withdrawals
i. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or decrease the weekly payout.
I won some money on Sunday and have sent all my documents as requested. One of the issues was my ontario photo card had expired, but I provided the letter from our Canadian government that the government told must accompany my ontario photo card until I get my new one, and was told by our government that this is acceptable anywhere. I provided proof resident with a bank statement and other documents and they still won’t release my winnings. I don’t drive so I don’t have a license, I don’t have a passport as I don’t go outside of Canada. What’s very strange they accepted my I dentification previously and I just withdrew winnings a couple of weeks ago. They are quick to take my money but not quick to give it to me. I have contacted them several times and they just give me the run around. The last email I received was to provide a bank statement, that was yesterday and have heard nothing since. People play to hopefully win and look forward to receiving their winnings.
Hi Carrie
I see your withdrawal was processed the next business day after you posted your comment here.
Cheers
I got an offer to join for a $10 deposit for 125 spins which went well I won a whole $11 so my account was at 111$ after my 100$ deposit, I started playing some slot machines until I decided to play blackjack. I lost my original deposit so I went on to deposit another $150.00 and was quite lucky to bring my stakes up to over $4000.00 so I then decided to withdraw $2000 and play with the rest, after my withdrawal of 2037$ went back to play and my account balance was at $0, been trying to get help through the chat and no help at all, nobody to talk to when you call the 1-888 number they say they are to busy and hang up on you asking you to contact the 24-hour chat which is absolutely useless. I will wait for my refund and cancel my account as I have had nothing but problems since I signed up, tried looking at the play history and there is absolutely nothing there. My account is showing that my withdrawal of 2037$ is there but they send me emails to do a reversal so I can still play. They say 2 business days to process and It has been more than 2 days but nothing in my account yet.
Not very impressed with their customer service or trying to resolve an issue.
Regards
Had a few small wins on Yukon Gold casino but it’s gambling so that’s not the point. After reading some of the terrible reviews I decided to delete my account. Talked to the live chat many times. They will not remove my account. I have asked many different chats and they always offer me promotions but will not remove my account.
Hi Kent
I can see that your account was disabled when you spoke to a live operator. They advised you to email our compliance department to follow through with your further request to delete your data due to our licence responsibilities. As this email was sent on a weekend, please give them up to 7 days to respond.
Was having fun at first but the last couple times I had played there they ripped me off a couple deposits (Interac Payper.Inc). Took it out of my account but not deposited into the casino account and never paid me back even though I’ve tried to retrieve my money. No reply. will not play there again.
Hi Elizabeth
On 5th October you chatted with support who gave you the transaction numbers based on the screenshots of your bank statement to show that these transactions were indeed credited to your account. I imagine this issue is not resolved.
Cheers
Many deposits ( approx. 700.00) worth made never credited to play and never refunded to me. Customer service will not help they, are asking me for proof. Well it’s out of my account paid to them. Live chat says they can see I made the deposit and it’s pending a 24 hour wait. After 24 hours no refund no credit to game.
Hi Erica
I can see in your account that the support explained to you that Interac is responsible for refunding your deposits if they do not hit our accounts and they will send you an email with instructions how to claim that money back to your bank account. If you are not receiving those emails, it would be best to contact your bank so they can fix it with interac.
I would suggest using a different deposit method in future to avoid this issue as it seems to be recurring with interac.
I won 2000, no where near what I loss. After this the reward offers stopped. I tried to use my VIP points as I have many times, but they banned me from it for whatever reason. They say they needed to know my intentions. The vip at this time was only worth 10.00…but they refused to let me have it until they knew what my intentions were. Three months ago now, never got another offer of the vip and the 10.00 was never given to me.
Hi Wanda
As mentioned by the live chat agent:
There is a temporary suspension in place on your Casino Rewards VIP points. The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors, including your entire history within the Casino Rewards network. This includes, and is not limited to: – Your game play history – Your bonus history – Your deposit history – Your withdrawal history Whilst you are still earning, and may see, VIP points available for redemption in your Casino Rewards account, these points will only be released as soon as you further demonstrate the proper intention to deposit & wager at the casino. This will then in time restore your ability to redeem your casino rewards bonus points. All your VIP points will be there waiting for you, during the break period. The length of the time-out depends on your future game sessions and purchases within the Casino Rewards network. It will be reversed as soon as your intentions have met the specific criteria which triggered the time-out. The very good news for you is that while you play with your funds only, you will be able to withdraw your winnings any time you like. The suspension could automatically be lifted at any time by the system. Please be advised that according to the casino promotional Terms & Conditions you are currently not eligible to redeem any further VIP points. Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you further demonstrate a serious intention to deposit and wager at the casino in accordance with the Casino’s promotional Terms & Conditions. As per the casinos promotional Terms & Conditions which can be found on the casinos homepage: “In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to signup bonuses, will be suspended until such times as the player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the casino.” So unfortunately further casino bonus will remain suspended until your account reflects a true desire to deposit, wager, and risk more of your personal funds. This suspension applies to all Casino Rewards bonuses, which includes but is not limited to: Casino VIP points, Signup Bonus offers, promotions, and deposit offers.
You currently have received more than 100% of your deposits in bonuses, and you have withdrawn more than 3 times your deposits. Unfortunately this means the casino support is not able to manually help. Once you have satisfied the specific criteria which triggered the time-out, you will be able to redeem bonuses and VIP points once again.
I’ve had nothing but a great experience with Yukon Gold Casino so far.
Especially in comparison to other online casinos they have been fair and easy to deal with. The game selection is pretty good. I haven’t any issues with connection or site use. Also, everything is easy to navigate.
Thanks for the great review Kealie!
I deposited $15 and did not get free spins. When I finally got through to Chat, they offered me a bonus of more money when I deposited yet MORE money and when I said I only wanted my free spins, the Chat abruptly ended. What kind of customer service is that? Never even gave me a chance to add another comment…simply cut off Chat.
I didn’t get the spins promised . Instead they offered to resolve my problem and ended the chat abruptly when I said my issue wasn’t resolved.
It’s been a good fair playing game. Just find somedays it freezes or doesn’t let me deposit or withdrawal. Seems like it still is trying to download. Hours it seems. Or somedays it’s just a white screen all day. But mostly it just doesn’t let me doing anything but play games. No deposit or withdrawal and some of the games won’t even down load. So that part is very frustrating. Just had 9 hours and all was white screen. Now it shows it but won’t let me do anything but play games. It’s been like that and they keep saying it’s at my end. Which I beg to differ as any other casino sites never have that issuen
Yukon Gold is not my favourite casino due to the lack of diversity. But if you like microgaming games, then you´ll be happy there. I stop there from time to time and never had any troubles getting my money in time.
They are quick with deposits and (of course) slower with cash outs. But that depends on the payment method you choose and to be honest, personally I haven’t found a casino where that is not the case….go figure.
The casinos in this group are all legit and not that bad. Though they are all pretty much the same
Yukon Gold Casino has been pretty good to me so far. A friend of mine had problems so she stopped playing there. Im still playing but I have to agree with others that making you wait for withdrawals is unfortunate. Other casinos tend to be quicker than them.
I am trying to get my money and casino account back so I can continue having fun playing the slots. On Oct 2/21 I was playing for a while and then when I went back to the casino again I could not get into my account. Five times I went to Casino Support (Live Chat), was given the same instructions each time which I did and still could not get to play again. I was told to change my password and when I did that I was given a new account which did not have any money connected with it. I have $2000.97 in my original account which I cannot access. I am so tired of trying to get through to someone what the problem is – have I lost my money for ever. Sure does not seem fair.
I won over 2000 and did a withdrawal. 6 days later it’s still pending. I am told it’s pending because I have deposit that’s not been cleared. I said I have not deposited anything for this account.
It turns out, they send me an offer for another of their casinos, $1 for 20 spins. The $2.59 has come out of my account and they say they didn’t receive it so they are not releasing the 2000.00. it’s an headache when dealing with them, automatically answers questions without actually answering directly.
I was all excited when I won, but it doesn’t appear I will ever receive it. It’s been about a week now and it’s still showing in pending.
I have emailed and got no reply. The initial chat is not a real person, it’s a computer. No matter what your questions, you get same answer. It then directs you to a live person who will abruptly disconnect you.
Enjoyed the briefly new comers treatment but after that they try to take your money while pretending it’s a good casino, bonuses are random but play 1 $ or lower as they do not hit in higher bets, promotions are always messed up tricks, says match bonus in vip points but will put bonus money trapping real money behind it till you play 30x wager of bonus money. Games get real cheap on buy bonuses never pay out more then cost of them.
VIP program is a joke and always has glitches. They blame on you like reverse withdrawals always seems to come back out so they never have to pay out stating you have to wait the 3 to 5 days to receive funds. I just Gave up on them and played my 1000$ I had with no luck at all no bonuses, buying a 4$ ones were giving 70$ wins, play with bonus money is much better experience $1 bonus would give 400-500 or more and more fun as machine seems to know you can just leave with money, real money is scammed from you with bad percentage return,
I have 300 dollars in bonus vip money that they will not release to me because i have not lost enough money. They say it’s to stop fraud, but if they don’t want to honor there bonus incentives (ex. 100% match up on deposits), then don’t offer them. I lost my 200 bucks, but they will not release the bonus.
I’ve been playing at Yukon Gold steady for about a year and had some small wins here and there but not much. On New years day I won $5000. They kept showing me the big win over and over again and I was Stuck on that screen for a long period of time. I wasn’t credited any of the money to my balance and when I got out of the game the win disappeared and wouldn’t show up in my history.
I was back-and-forth on live chat all day long and they said I should’ve taken a picture of it which I didn’t think to do at the time. Absolutely disgusted. There is no way I’m getting my money for my one and only jackpot of any significance that I have ever one. I didn’t mind playing there up until that day, I found it to be a pretty decent online casino.
I intially won 6800. Then I moved it for withdrawal. It said pending so u can take money out until they actually take it to send. So I got down two 1300 and am waiting. Every day they tell me tomorrow. I never had problems before. They tell you you can take money out of pending up to 48 hrs before they take funds to send to you. But today now they are saying every time you take money out of pending winnings it changes it by two days. That was never the case before. Everyday now when I contact them they tell me something different. They are great to deal with but now I’m having concerns.
I was winning; however, my money was not being added to my credit. I tried to resolve the issue only to have been disconnected with the live chat 8 TIMES!!! Every time that I had to reconnect, I had to relate the same information over again from the beginning, the Representative would pass me over to a colleague, and then we would be disconnected. After my eighth attempt; it was pretty obvious that the casino had no intention of honouring me my winnings. They had recommended that I access a link where I could watch a replay of the game; I explained that I didn’t need to watch the play because I knew that I won, I recommended that they watch it and honour me my winnings of $100. Cdn ( I actually had won over $100., but I was willing to settle). I am certain that the casino had no intention of honouring my winnings; I never did get my money. I was not very impressed; however, I had aprox $27 still in credits so I decided to play it out. Wouldn’t you know it, I won another $360. and that was not credited to me! I once again attempted to resolve this with the live chat ( I was informed that the casino does not have a customer service phone number), and once again, there was no assistance, or attempt to honour my winnings.
Hi Trena
Please contact me at Renee@RewardsAffiliates.com with your account number so I can look into this issue.
Thanks
Renee
Casino Rep
I’ve had enough. site is hard to navigate. You get a code via email but can’t figure out where to put it. You go to live chat and it’s a damn automated response that doesn’t understand you so decides it’s done talking and logs you out. Live means a real person, not a computer. Three days of grief dealing with missing deposits, delayed responses and now this. This casino has gone downhill.
I have been playing this last year off and on I have won $2700 my 1st time and I received my deposit cheque in my account Thursday afternoon after 3pm and withdrew Sunday. But honestly that time it did take about 1 week my fault in on that end wrong information on my bank account. I won a few more times which was great when needed also the online chat was always very helpful. No issues here a good payout and match bonuses I don’t like them much but if you like to play then yes their good. I haven’t had any payout issues. I have left my game and went back to to numerous times and it was still the same when I logged back in
Yukon Gold offers the “just sign up and get 125 free spins with a minimum 10 dollar deposit”…No problem
Well I do that and get my free spins and after the free spins I started going up.
I was at 325 bucks and all of a sudden I got busy with something else so I left my gambling idle for an hour .I go back on line to keep playing and I can’t even get back in to my account.
Very bad live chat service to try and solve the issue at hand.
Although they indicate that interac deposits are done within 15 min, it is usually 25-35 min. However, today it has been over 90 min and they refuse the trace it or verify stating it can take 24 hours.
I give 5 stars to all Yukon Support Agent… I am using Interac transfer and so far only few minutes, if it takes longer the problem is your bank. Easy to make a withdrawal with a polite Agent to answer your questions. I am a Platinum status here, and make a withdrawal of $7,000, so far no problem at all. Now i am close to Diamond. It’s awesome the Management of Casino Rewards. I absolutely recommend to all players online to play any Casino rewards.
How many days you need to wait to received your money? My girlfriend told me it took 7 days
By e transfer . That is too long
Yes lately they have bin taking forever to deposit into the casino. Took 4 hrs last night for a 50$ deposit
Their percent match bonuses are awful. If u play big the match bonus should come on automatically. It does not. They treat vip players not well. Their chat operators are snooty and behave e like it is their money when u want a bonus.
They have a good variety of games and you can win some nice pots. However, they are quick to take your
money but terrible at withdrawals. I have been trying for 3 1/2 months to withdraw $100.00 and still
no success. Every time I talk to them at their help desk I get the run around. I find both the help desk
and live chat people to be very friendly but incompetent. They have even started asking me for
personnel information which I refuse to give them. This has complicated the process. If you just want
to play games with no chance of ever getting your winnings out then they are fine.
If you expect to get a withdrawal I would try a different site.
Games were fine and help desk just ok, the biggest problem is getting any winnings out. They take your money in 15 minutes but have taken up to 2 weeks to pay me out a simple 2k in which I still haven’t received all. Very difficult to get paid.
Good experience here. Fun theme and game variety is great. I’m a casual player here so I haven’t really needed to use the support staff a whole lot, but I’ve heard mixed reviews about them. Bonuses are pretty good, not including the weak initial deposit bonus.