Hello Jayne, I am really sorry that this issue occurred. We are always striving to become the most customer friendly casino, and I can assure you that we send withdrawals with care and as fast as we can. However we can not control all the way of cashouts and a part of it depends on the destination bank. Could you be so kind and contact our customer service operators and we will do our best to check and find your…
Hi Cory, We don't accept US players, and if you manage to get around to use the site anyway, that's against the terms of the casino. There's a big difference between not accepting players and people managing to access the site and play despite it being against the rules. It's basically like saying to a bar owner that "You do allow minors in the bar because I managed to get in when I was 17, so you're liars". US players…
They do allow United states players to create accounts and top up money to their accounts. I was able to do it and have bitcoin converted to usd coin. So its false when sites say they dont accept u.s. players.
I can honestly say after reading these posts it makes a real spin winner nervous and paranoid. I had a positive withdrawal experience with them yesterday for 10k. I withdrawed requested it Sunday. I also withdraw 700 today and already got the gigadat withdrawal request. They never asked me for address confirmation or account verification. So my experience so far is positive.
i have made many deposits with dazzard casino, made 1 withdrawal to the value of $300 which was deposited into my account in good time. Unfortunately my next win was not deposited into my account but they continue to tell me that it has been paid. My account is verified obviously as they have paid the previous withdrawal, so why would this one be any different. They keep requesting all my bank statements even though i have previously done so…
Spent over 10k recently with jackpotcity i only won back 4k went to make a withdrawal and they locked me out of my account sent all the right documents for them as there is no issue been over a month still no response back I have been a loyal customer and spent a ton of money with this casino I expect to have my money sent to me with no hassles as I have withdrawn money from this casino numerous…
I won $1000 over week ago my account was verified and the next day my account was closed. I have talked to customer service 5 times and every time i got a different story about my withdraw. I was told someone will contact u in 24hrs and the next day it was shortly and the day after i was told in 7 days. I played on another online casino that im not going mention the name where i won 1800…
Hi Shavinder As I mentioned in the email I sent you a few hours ago, I can see from a chat you had with Diana that she informed you that part of the withdrawal was credited towards some arrears on your account, and the rest was released on 27th April. The withdrawal is already on the way so there is nothing for me to do here. When you deposit using echeck, we do not receive the funds for up to…
Thanks for the great review Kealie!
Hi Erica I can see in your account that the support explained to you that Interac is responsible for refunding your deposits if they do not hit our accounts and they will send you an email with instructions how to claim that money back to your bank account. If you are not receiving those emails, it would be best to contact your bank so they can fix it with interac. I would suggest using a different deposit method in future…
Hi Laura I can see your withdrawal was sent for processing on 29th April. Cheers
I don't see anything on your account regarding this issue. The only thing I can think of would be the pop up letting you know that you still had 2 deposit bonuses left to claim from the sign up bonus, which I see you did claim in April. There has not been any funds removed from your account that I can see - all the funds in April were played.
Thanks for the great review Tristan! Good luck at the casino :D
Thanks for the great review Larry!
I am playing from years and I won rarely 5-6 times that is also small amouts around 300 and recently I won 2000. They asked me my id's or passport when I tried to withdraw. I sent them everything still I did not get money in my account. For 3 weeks they made excuses when finally I tried to find out. So sad and so disappointed that now they dont want to give me my winnings.
Was told by vip manager I would receive my weekly money club bonus yet still waiting so went to online agent and first agent said I had cancelled the bonus when in fact I didn't and the second agent said I hadn't deposited that is why I hadn't got the bonus. How the heck do they expect to run a casino like this. Pathetic if you ask me
I have had an account with Royal Vegas for months. Every couple days, maybe less often and someitmess more, I would visit the site to spin the Bonus Wheel. Not a single time did I hit a single win. This went on for close to a year. Finally I decide to give Royal Vegas a shot (I visit many casinos). This is by far the most disappointing casino I have played at. Huge deposit bonus, (yay!) but that's where it…
Many deposits ( approx. 700.00) worth made never credited to play and never refunded to me. Customer service will not help they, are asking me for proof. Well it's out of my account paid to them. Live chat says they can see I made the deposit and it's pending a 24 hour wait. After 24 hours no refund no credit to game.
I have finally won here and I am a VIP member. I spend a lot of money. They have no problem taking my deposits. I have sent all documentation that has been asked for and the risk management team still won’t answer me. It’s been way over the 48 hour hold time of the funds. So unprofessional
Been playing my account for a few days, I go back on to reload 40$, go through the etransfer process, get the successfully deposited page, as well as confirmation email... 1 hour later money still wasn't in my account.. I contacted support, who said they have no record and if it left my account I should get it back... so I tried again, 60$... same thing... so 100$ I have confirmation emails that was successfully deposited to them, and they…
Wasted my whole day talking to them for 5 hours not wanting to pay me the money I won. I gave them all the documents and proof they asked for still they are refusing to pay me
I'm an avid gamer on a different site but thought I would try JPC. I used a promo offer which promised 80 free spins and a low deposit amount. Upon signing and making the min deposit the spins were not applied. Customer service was no help and refused to honer the offer despite me providing links and screen shots of their own site. Email also went unanswered. But let's assume that none of that was a problem. The site itself…
I’ve played for a few years , I’ve won and I’ve always been paid , no issue if you provide the correct documents, also no issues if you provide proper banking info.. My biggest hit was 23000 and I’ve had quite a few just under that, however the last few months I’ve lost big time with hardly a bonus round in sight and when I did hit (average)$10 a spin bet, I could barely get a 10x my wager…. We’ll…
I was playing and was winning I had 166 in my account yet it asked for a deposit, I went and looked and I had 30 bonus and 136 in cash but still asked for a deposit. I tried the online chat but they don’t answer specific questions and then my money disappeared.
I love the games they are so fun but my withdrawals keep being rejected even though I’ve provided everything necessary for them to use! And I’ve won over 300 which is the minimum is it not?!
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