Hi Dev Your payment is being sent in batches due to the following rule in our T&CS: https://yukongold.casino/en/terms/ 14. Payment and Winnings ii. Payment of Winnings and Withdrawals i. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or decrease the…
I made a withdraw of 7500 Wednesday, they are telling me I have to wait 9 days for the withdraw to be processed, on Friday at the 48 hour mark there finance works or who ever it is that approve the withdraws where off for the weekend, I don’t understand why it can not be processed the following Monday and finds released on the Friday, seems like they want to hold you money in your account so you will use…
I made a withdraw and only received half of my money I cannot get an answer why the full amount was not refunded to me online chat Now has directed me to only reply to emailI’m waiting for someone to respond to me through email for there is no phone number that I can call To talk to someone I’m very disappointed that they took $650 from me and not once I’ve reached out to explain why
Very fast withdrawal of money in Sol, just request money to the same account from which you made a deposit. That way there will be no cancellation for sure. And in general, a very good casino with a large number of slots to choose from.
I prefer Zodiac Casino over others I have played. I have not had an issue yet with withdrawing my winnings. I just wish winning bigger prizes was a more frequent occurrence. It seems you have to put an awful lot of $ in before you win anything. I also don’t like the fact that they can drop you in status reward level if you haven’t played enough. But at least the reward level exists at this casino. All in all…
I've mostly had good experience with yukon gold. In the beginning, small bets to see if they were trustworthy. Small withdrawal to see if they were legit. Went through. Bigger bet, bigger withdrawal went through. No bigger win.
Im a first time user, so when I deposited $50 and won over $2100NZ, i tried to withdraw straight away, but it came up i still had bonus money so i wasn’t able to withdraw, i played it down to $2000, checked again and it allowed me to withdraw, in the end i ended up withdrawing $1900. I patiently waited the 3 days, 48hrs and then the next business day, like it said on the site, today is the 3rd…
Dear Lynda Bourgeois Smith, thank you for your providing your honest review. We appreciate that you took the time to share your experience. We understand that you might feel worried while waiting for your withdrawal request processing. However, please be informed that the verification process is a standard procedure, which aims to protect you and your account in the future. Also, please note that sometimes, the verification procedure might be delayed due to the fact that, players are required to…
The Bonus and customer service is amazing, But I have sent verification emails because the document uploaded is strange it wont take any documents and I have resized every document. So I emailed everything. I have been sent 5 emails asking same docs, so today I made a full email with all my documents as asked again no reply from them. I use many casinos I have never had this issueI am getting worried they just don’t want to pay,…
Hi Shay, First of all, please accept my sincerest apologies about this. 16 business days is complete unacceptable. Please allow me to reach out to the relevant department personally and investigate. I'll reach out to you on your BitStarz email with information as soon as I get it. Once more, I'm so sorry, but don't worry, I'm gonna sort this for you. Olle
I've withdrawn previously and only to bank, as I deposited via visa debit. This withdrawl, however, is now at 16 business days (3rd april withdrawl approved) and no-one on chat or email is offering any update apart from 'the relevant department are looking into it'. I find this really difficult to swallow as my bank have told me it shouldn't be taking this long. I've asked BS to trace the withdrawl and every agent says the same thing 'we have…
Hi Enea The casino is not making rules up - this term is listed in our T&Cs. Copied from the T&Cs you agreed to when you joined Yukon Gold Casino: https://yukongold.casino/en/terms/ 15. Payment and Winnings ii. Payment of Winnings and Withdrawals h. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business…
user-friendly with a good selection of games. I love the variety of slots, table games, and live dealer. Customer service is also top-notch with quick and helpful responses. I can fully recommend Bizzo Casino.
I played thousands on this site and deposit hundreds at a time when I play, I won 17k they’re telling me they can only send 4k a week ??! i’ve been gambling online since it started this doesn’t make any sense and payper is the company sending etransfers, bet365 sends you your money in 2-4hrs and other sutes within a day or 2 now i’m trapped waiting for my money and letting them do whatever they want, not a good…
I have been playing on youkon gold for years , I have never had any issues receiving my winnings! It takes 48 hours to process so it shows pending but then it’s released . I use to win all the time but since it turned to Ontario gaming , the wins are far and few between. Diamond status and the rewards aren’t as good as they use to be , and many games aren’t an offered anymore . I will…
Hi Vincent, Good to hear from you. To my knowledge, we have to do this customer verification when the amount of withdrawals reaches a certain threshold :) so that would be the reason why it hasn't been asked for before. Now, the KYC thing is a very normal part of gambling online, and I see you've provided everything that was asked of you, besides proof of address. As soon as you can provide that we're good to go I believe…
I have deposited thousands and cashed out thousands with no problem for the better part of a year. But last night I hit the most I’ve ever hit off one go. When I went to cash out they stopped me for doing so until I verified myself (something I was never asked to do before) so I sent them my driver’s license, my passport, a selfie photo of myself holding my drivers license. I was also asked to verify my…
I have found Yukon to be a very decent place to play. They offer good games to play and have a easy withdrawal system. I just want a hassle free place to play and that's what I have been receiving. So far so good
Have been asked for account verification. Have uploaded everything they've asked for 3 times, they send Sam robotic email stating it's not right. I've begged them to call me and nothing!!
I been playing at Lucky Dreams for about a year now on and off, at any casino I never take a bonus because you only work for the casino. So I like how they have a check mark that I don't ever want a bonus.The staff are very friendly, answer all my questions fast and friendly. If you don't have ID A bank account and proof of address it's no sense playing at any casino, you always verify your account…
Where to begin. As previous customers have stated I am having a problem with deposit issues. I've played over 10 years on their sister site AllSlots Casino. Never a problem. Ontario made new rules and they booted me over to Jackpot City Casino. Was going good until last week. I deposit through instadebit, don't like giving out my bank account information. Never had a problem until last Thursday. One deposit pending, thought oh glitch deposit again another pending. All went…
Hi Gary I can see that you keep requesting a withdrawal with a misspelt email address and so it keeps getting refunded back to your casino account. I've checked the screenshot you sent to support - there is a pencil icon next to your interac email (on the right). Please press the pencil and it will prompt you to update the email address. If this does not work, please come back and let us know.
Opened an account with rolling slots casino. Saw the 200% welcome bonus so I deposited a hundred bucks. No bonus was received. When I reached out in live chat I was told no bonus could be added after the deposit except the welcome email said to do exactly that.
I won $7500 over 23 days ago. Since then another 5000. After many conversations with customer service I still have not received anything. Its just promises that it its coming but not happening. Same story every time. Illusion of try to help. I have deposited thousands and now that I've won there's no return.
Hi Asa Congrats on your spectacular win! As per our T&Cs that you agreed to on sign up here: https://captaincooks.casino/en/terms/ 14. Payment and Winnings ii. Payment of Winnings and Withdrawals i. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Captain Cooks Casino may in its sole discretion increase or…
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