After advertising free 200$to play with and keeping the winnings above that it has been impossible to colllect. Ihave also spent 200. of my own. Are they legit?
Didn't get new customer $200 bonus after depositing $50, sent several emails with no reply, the few times I tried to use their LiveHelp feature I was told nobody was available, and when I finally connected with someone, we kept loosing the connection somehow. Very bad experience so far.
Dear Debra, Having read your complaint I have contacted the casino to find out what the issue is on your Platinum Play account. All that has transpired is the casino followed their standard Terms and Conditions in that you deposited and played and then tried to withdraw without having met the wagering requirements. This withdrawal was simply not processed and an email sent to you explaining that you have not met the wagering requirements as yet, also detailing how much…
This casino is totally dishonest and has no intention of paying out. When I attempted a withdrawal without the needed wagering limit, they confiscated my credits without notifying me or explaining why. Totally dishonest operation. Should not be allowed to operate.
Hi, Slotand was the first casino I´ve played at and I´m still playing there every now and then. Unlike at other casinos I never felt being screwed over at Slotland and the people there have always been polite and extremely helpful. It´s a very old casino and I think this proves something. best regards. Gian
Dear Steve, Thank you for your comment, however it's unfair in my opinion. Let me describe to the readers that we decided to grant a refund to you ('grandforx' issue) to solve your inquiry regarding the 'bad cards' however we didn't find any problems on our software and no further players claimed similar problem. For this reason I warn you that any further play would be on your full responsibility because the problem was most likely caused by your AOL…
A friend and myself have given this casino numerous chances to prove themselves. But we have both come to the conclusion that they are not using a random number generator. With the cards dealt and the cards held the outcome is always the same. I have had 4 cards for a royal flush dealt to me probably about 20 times if not more between the 3 different games I played at their casino and each and every time the draw…
I never had problems with Spin Palace Casino. Initially there was some problem with my identification but it wasn´t their fault (living in Peru isn´t helping). Other than that I had good fun with this casino. Regards. Meridiana
My winning are all going to NSF fees because of spinpalace.I requested $130 of my winnings to my neteller account but only recieved $29?Why have withdrawl options if you are just going to put where it is convinient to your company?If my requested deposit of $130 went to my neteller account i would not be overdrawn $54.45 in neteller with $30 nsf fee's also $35.00 NSF fees with my bank wich neteller tried to retrieve because the deposit to Neteller…
Hi Trebor I'm very sorry about any confusion here, your cash-in was reprocessed today via Neteller and will hit your account imminently if it hasn't already. If you need anything else, please don't hesitate to contact the support center. Best regards, Debbie Taylor
Dear 'grandforx', Please send me a letter directly to: hannah@slotland.com so I can lfind your previous correspondence with our support and solve your inquiry to your satisfaction. The truth is that we have thousands players playing the games and we haven't received similar claim recently which we certainly would, if our RNG (Random Number Generator) encountered any error and start to work like you described. So, generaly I can say that the problem could be really in your cache of…
I recently opened an account at Slotland and no matter what every outcome was the same, always in favor for Slotland. Also on many occasions their system would deal me the exact same 5 cards to choose from for discarding and drawing, when brought to their attention they would say that it must be a browser error on my part. I would then ask them if it was a browser error then was it an error when the credits were…
Dear Debra, please be advised that we have a 24/7 support at support@slotland.com that responds all letters within few minutes. If you made your initial deposit by accident and do not wish to play our games, please contact us on this email address and we will solve your inquiry immediately to your full satisfaction! :) Thank you, Hannah
Why don't you have a toll free telephone number to call. When I click on Withdrawal on your site nothing happens. I accidently deposited money with you thinking you had more games and a downloadable format and I want to cancel my deposit. How do I do this?
Try this casino out, you can't lose with their free bonus. Great games and professional customer service along with quick payouts. Love you all at Grand Hotel Casino! Deb
a very good customer service,I highly recommend this casino.software is at good level, connection is fast .
Bonus was given very quickly did not git to play very long until money was gone,bad luck?
Recently decided to try my luck at platium play,what a mistake,how can every machine not hit anything ,went through my money very quickly ,will not play agin
withdrawl problems latest I did write a detailed reply to Spin Palace last feedback, but it seems to have disappeared So in brief these guys have had my documents on 26th Nov and again on 8th Dec. Today on onlive chat they tell me they're not happy because for my id I provided a british passport and I live in a different country! Oh and also Casino Manager does not speak to clients!
Hi Shah I've been speaking to the head of the customer service team about your situation. Documents were requested from you on the 8th of December because of an invalid telephone number on your account, you provided these on the 9th which is the Friday just gone. Your cash-in was processed today which is the next working day and the funds should hit your account shortly. If you have any other questions please don't hesitate to ask. Best regards, Debbie…
withdrawl problems let me elaborate, I used my debit card for deposits, which spin palace were happy to process. When I tried to withdraw I was told I cld not withdraw to my card as my bank will not allow it! I had to use the option withdraw directly to my bank account, which is infact the same account as the card. This transaction has been showing as "work in progress" on spin palace for the last 14 days, this…
Hi Shah There are certain regulations that restrict refunding winnings back to certain debit cards which is why your winnings will be being wired to you. Also, it is standard practise for an online casino to request some documentation before the first cash-in. Once you've provided these details you'll never have to do so again. Please send the requested documents at your earliest conveniece and your winnings will be processed immediately. Best regards, Debbie Taylor
Hi Shah What payment method did you use to withdraw? Spin Palace prides itself on how quickly they process their withdrawals so it\'s very unusual for you to have not received your winnings by now. If you email the support team at support@spinpalace.com then they will be able to look into this in more detail. Best regards, Debbie Taylor
worst online casino I've played in respect to withdrawls, 14 days and still waiting.....
All slots casino is the greatest casino I have ever played at. The customer service is so friendly and they were so quick to answer my questions. I feel like my patronage is really appreciated. I recommend All Slots to anyone who wants to really enjoy online gambling.
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