I can’t load the website. I’ve tried loading multiple Casios to do with casino rewards I live in Canada. They are UK websites so has it finally got regulated or what’s going on. I have money on two or three different websites. Captain cook, grand Mondial, Zodiac. Could I please get some information on why these casino won’t load. Thanks
I deposited money it never went to my account I never received a confirmation email either. I went to the chat line they told me they did everything they could . I still haven't received my money or my spins and now I can't log in.
This is my 1st time I have won something on Royal Vegas. I won 2000.00 and wow I have never won anything like this before. I was thinking yes Xmas is around the corner so I can do alot with this money, until this person on the chat line had closed my whole game account down and sent me and email. I did all the regulation what was told to do and I did not get any explanation on why…
I've been having issues with withdrawing winnings. My deposits were in USD and the money in my account was for the same amount in CAD. Also I can not deposit my money as I have not received a password to do so, and have just been getting the run around from the live chat agents and no reply in my email.
Hi Kent I can see that your account was disabled when you spoke to a live operator. They advised you to email our compliance department to follow through with your further request to delete your data due to our licence responsibilities. As this email was sent on a weekend, please give them up to 7 days to respond.
Hi Debbie I can see that your request to close your accounts was done as soon as you were transferred from the chatbot to a real person. The chat bot attempted to transfer you to a real person no less than 4 or 5 times when you mentioned your addiction, however your chat ended. I will take this issue and forward it to the relevant department so they can catch this in the future. Thank you for your feedback.
Had a few small wins on Yukon Gold casino but it's gambling so that's not the point. After reading some of the terrible reviews I decided to delete my account. Talked to the live chat many times. They will not remove my account. I have asked many different chats and they always offer me promotions but will not remove my account.
While I was playing l told support I have a addiction to cancel my account 5 or 6 times. Every time they give me free stuff ignoring my request to cancel my account. It went on all night. They responded back with giving me 10.00 back. I deposited 560.00 For all I went through that night they should’ve refunded the whole thing back but they chose not to.
Hi Elizabeth On 5th October you chatted with support who gave you the transaction numbers based on the screenshots of your bank statement to show that these transactions were indeed credited to your account. I imagine this issue is not resolved. Cheers
Hi Dana I see you signed up for an offer of deposit $5 to get 25 spins on Seven 7s. These spins are still waiting in your account and as per the terms of the offer, expire on the 6th October. Please log in and go directly to the game to find them. If they are not there you can hit up chat.
Hi Kelvin I see you obtained the code from live chat on 30th September.
Was having fun at first but the last couple times I had played there they ripped me off a couple deposits (Interac Payper.Inc). Took it out of my account but not deposited into the casino account and never paid me back even though I’ve tried to retrieve my money. No reply. will not play there again.
I Signed up For the promotion of depositing five dollars and receiving 100 spins and percentage matched but I didn’t receive anything and when contacting live chat it disconnected and said they left
I have received the email allowing me to deposit my winnings but no text to my cell with the code: the contact number, live chat and emails do not work please help
2x my money gone in the bonus games ..they say they will look at It and come back to me... It Will never happen. Further I was depositing as a casino liked it and for 8 times in a row the game play changes between the €750 and €800 profit... veryfication is Also something they dont understand.
When I first found this site I was loving it told my friends that played on other sites with me to switch. My first withdrawal I had to verify my account totally understand that verified no problem got my first winnings of 800 within a few days. My next winnings were 1200 and 200 both on September 14th. The 200 was accepted easy peasy in my bank by the 19th. Well now the 1200 is a complete mess and in…
I used to enjoy JackpotCity but since they moved to an Ontario location I have had nothing but problems. At the moment I have a game that I can't close running in my account so I can't use any other games. I have tried the live chat on several occasions trying to get this problem solved but they don't have Tier 2 support and I am tired of being told to empty my cache and change my browser. They don't…
I have been an avid player with Royal Vegas for a couple of years and have had no problem with this site at all....until recently. I live in Ontario, Canada and since the site has changed to "Ontario Gaming" the games stutter and stagger and take quite a while to load. Tonight, I tried to make a deposit so I could play and it skips the personal banking information screen and jumps to "transaction pending?!?!? How can that be if…
Deposited money in twice. First time I got it right away, second was on Sept 20th and still nothing. I traced my bank account twice proving the e transfer went through and sent it to them twice but still nothing and I waited over an hour to chat with someone on their site to just be told its processing that it would be there by 6 hours. We are now almost 24 hours and nothing and no reply for anybody
What pleases is the attitude towards the players, since they always send you money very quickly, and what is most important is that if you have questions, you write to the support and you immediately get answers to all questions. You can see the professionals there.
Have had no issues with the site. All withdrawals have come out in a timely manner. Now only if I could win a lot more, instead of breaking even, but I'll take that.
I had no issues with zodiac casino when it came to paying. I gave them my info, so when I was verified I’d just have to wait the 48 hrs to process my payment and the 1-3 business days to get my money. I cashed out a few times and had no trouble. I excluded myself because the loosing streaks were just to long. Spent 1000s and got little in return. So I decided to quit altogether, but other then…
Hey Drew This looks like something weird may have happened regarding your location. Please login and the spins should now be there for you. Thanks for your patience.
It said in your email offer, spin now and receive free bonus money and spins… I was awarded $475 bonus cash & 100 free spins all I had to do was deposit $5 to claim… so I did… and was never awarded either the spins or bonus money… I went on live chat a bunch of different times and was never once helped to resolve this issue.it just says they leave the chat. This is really irritating and horrible service.…
Hi Hector I checked your account and see that there are 100 spins waiting for you on mega money wheel. You may need to manually open the game to see the spins. If you cannot see them when you login, please come back here and update your comment and I will have support check it out. Cheers
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