Hi Carrie I see your withdrawal was processed the next business day after you posted your comment here. Cheers
I won 600 on December 21st. As it was taking so long I ended up reversing 300. I still have not received my funds. I have chatted multiple times with online agents with no success. I keep being told the same thing "I do see that your withdrawal is still currently in the review phase" I have for supervisor or manager only to get reply they are the only point of contact.
I won a Jackpot of $50,000.00 CAD and so far have only been paid out $3,222.00 which took about 7 days to process, and they said I'd get $722 right after but nothing. I am only allowed $4000 every Friday until paid in full because of not enough lifetime deposits. I am diamond status also but I don't get any of the vip benefits, not sure why. The payout takes forever when it says only two days but that is…
I won 2000 early December and still haven't been paid out. I've won in the past and have cashed out before with no problems. Now all of a sudden they wanted documents and I've sent them over and over and all I get are excuses and delays. We are now December 30 , 2022 and I give up. They can keep the money. I will not play at Ruby Fortune, All Slots or Jackpot City again. They just lost a…
Me too I have tried repeatedly to withdrawal winnings but rejected now 11 times. Each time coming up with different excuses even though I have sent all the documents and banking info. They just keep rejecting . And keep coming up keep coming up with more excuses. All my banking information is correct but oh no it is never right.
I have two years experience playing on this website. I also gamble online professionally with many other sites and I am a state lottery winner and state game show contestant. This site will find any reason to deny your winning payout. The payouts take longer than other sites. And warning on using their coupons as the coupons will take control of your balance. A few extra dollars on coupon earnings using a coupon and depositing will result in Having to…
I made a deposit 1 month ago, showed it came out of my bank account and received etransfer confirmation but there was an error on the site so it didn't get deposited to my account. I chatted with support right away and they said there was an issue with etransfer but the money should be returning to my bank account in a few days. The support person even said they see my deposit got rejected. A few days pass, nothing…
I won some money on Sunday and have sent all my documents as requested. One of the issues was my ontario photo card had expired, but I provided the letter from our Canadian government that the government told must accompany my ontario photo card until I get my new one, and was told by our government that this is acceptable anywhere. I provided proof resident with a bank statement and other documents and they still won't release my winnings. I…
I really enjoyed this casino, I been with casino over a year, and I won large amount of cash, I made a withdrawal n got told submit documents all done, n now 6 weeks still waiting, I get told over n over weeks later still in review, very sad for a licence casino, read the fine lines it says fast pay out casino,
Just did a 37k withdrawal and they have held it in 'pending' status over a week until i provide proof that i made the interac etransfer deposit. I found this request to be very weird considering there are a number of ways you can make a deposit, let alone that they do not require it in their document support. I have had successful withdrawals from other Palace Casino sites but never this much of a delay, and never this type…
I have played with them for a couple years now. I made a deposit 2 weeks ago and they are claiming there was an error with the etransfer. After sending documentation of proof of deposit, they are still claiming their banking people are looking into. After reading the other reviews, I am furious that they are scamming so many people.
Technical support is very good at JET and really try to help in case of questions and problems. They rejected my payment, explained everything to me, and after 15 minutes the money was in my account, as everything was quickly fixed.
They let you deposit, win withdrawal then the magic happens.. you deposit and your money goes "missing". Its not pending at your bank, you provide the etransfer information. That want a CA number which only exsist for deposits into your account its an H reference number for transfers to them. They ask you to provide this list of information from your bank which you do and then they tell you it's not enough. It's a cycle that never ends. 3…
I’ve had nothing but problems trying to get my VIP rewards money loaded into my account it’s very frustrating to see this money accumulating and the website won’t give it to me and they won’t give me a reason why! I have $43 in vip rewards money and it says I can’t deposit it into my account but when I do it’s says my vip account has been suspended and that’s all The info I get! The live chat does…
Good day, dear Cindy, We have a closer look at your case. Firstly, our Financial team sent you 8 letters before your account has been fully verified. The reason your verification took so long, is that you provided us not relevant documents. Secondly, we are not refusing to pay your winnings. Our Financial team sent you notifications with request to choose alternative payment method for withdraw. And of course, we notified you that to withdraw your fund via alternative payment…
Rollingslots are refusing to process my withdrawal. First they kept refusing to verify my account for reasons that weren’t factual. Now they’re trying to say that because of “technical issues” I need to make 3 minimum deposits without wagering to be able to withdraw. What??? So, as they are actively denying to process the withdrawal, they’re trying to get yet more money.
I saw the promotion on Instagram! 100 free spins and $475 for a $5 deposit. I deposited $10 twice. I couldn’t find the free spins. I clicked on “help” they didn’t know anything about the promo. I’m Canadian
Very easy going team got paid No problem... Very trustworthy I day gambling with jackpot City is safe and you get paid And your good to go... Thanks team😀
One of the best casinos in my opinion, and the slots are varied and some of them are very beautiful. But the main thing, of course, is that they pay well. If it wasn't for that, it would be pointless to play. I confirmed the account so that the money would come to the account faster and the real time for processing the application would decrease significantly.
The game thunderstruck was offering double points,i would play on it then once i got free games,then i was locked out,now that could be my fault on my end but trying to get live help was frustrating,kept getting fobbed off with no one answering my query,instead asking if i want to know more about any upcoming rewards. This was the same on quatro casino,seriously thinking about cancelling playing on here
I had $800 and jackpot city gave me hard time receiving that, finally after 5 weeks I received it, the again I win $800 and now my account is locked and funds I won was confiscated due to using a visa gift card and treat it’s considered third party, they refuse to give me my winnings. But on my statements of withdraws on JackpotCity it states that my $800 was successfully deposited and it never was
I got an offer to join for a $10 deposit for 125 spins which went well I won a whole $11 so my account was at 111$ after my 100$ deposit, I started playing some slot machines until I decided to play blackjack. I lost my original deposit so I went on to deposit another $150.00 and was quite lucky to bring my stakes up to over $4000.00 so I then decided to withdraw $2000 and play with the rest,…
On Tuesday, October 18, I cashed out 5000.00 on Casino Classic. I was informed that they required 48 hours and that my winnings would be processed after that time. Today, it is Friday, October 21 and according to them it has now been in the "pending stage" for 63 hours. Last night I was told it would be processed at midnight. Today I was informed that it will not be processed until Monday, October 24. I am very upset. I…
Hi Carlo Unfortunately as the chat operator explained, the transaction failed and the only thing we can do is wait for the refund from the processor. Regarding the free spins i see they were played. Regarding not being able to login, unfortunately we are currently experiencing some server issues preventing players from logging in. We are working on the issue and should be fixed soon. Please try again later. Thanks.
Hi Nicholas Unfortunately we are currently experiencing some server issues preventing players from logging in. We are working on the issue and should be fixed soon. Please try again later. Thanks.
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